Uber India Complaints & Reviews

I took uber in 9th sept 2019. I was shown fare rs155 at completion of the trip i was charged rs450. Rs 205 for the trip while it showed 155 prev charges of rs245 for uber eats which i dint recieve the food. I was charged rs50 more than the amount showed when i booked the ride. Uber is not providing me with invoice or receipt for the same it has been disputed for 15 days. They are closing the customer complaint without resolving the issue. I have reached out to uber customer care on the app, facebook and also twitter. No resolution till date

I booked cab 24 september 2019 from chandigarh to my office (Mohali) they show me that my cab is coming within 8 mins after waiting for 8 mins driver cancelled it, uber booked another cab it shows driver is coming within 5 mins again after waiting again driver cancelled the cab, again i booked then again cancelled, after that i booked the cab at higher fair, 3 times driver cancelled my cab i reached my office at 11 am who will refund my deductions??? And i am continuously trying to contact uber but they are not responding really pathetic experience with uber

I'm bal kishan pandey registered mobile number [protected] your driver since august 2018, it was a great experience to drive with you more than a year, but now i'm facing unusual problem for 2 weeks. On saturady 14 september i got an intercity trip to chandigarh from my native delhi, after dropping passenger there i found some insue in going online then i called customer care, explained everthing to him. He advised me to wait for 24 to 48 working hours. That's ok. I returned my home without any further booking. On the next day i got to know that my carriage permit had expired so i thought that was the reason of my problem and i renewed my permit and sumitted in your uber application after successfully acceptence of my permit. I was still unable to go online then i called the customer care again. They suggest me the same to wait for 24 -48 hours without any update of my previous complaint or issue. Sir i'm cab driver. You can check my one year record with uber. I drive with uber honestly but still i am facing such issues. I have only uber to drive, my earning stopped i have lots of problem to face. I am writting to you my concern with the hope that you will take it seriously and take any suitable action. I request to resolve my issues as soon as possible.

I had booked uber cab at 05:51 am on 20/09/19 from chennai airport to ambedakar dock, chennai port. The professionalism of driver was absolutely unacceptable. First he denied to come to my pick up location instead he made me walk in the rain to get the cab. Then his cab was in pathetic conditions. And finally the driver left me midway and straight away refused to drop till scheduled location. Any such behavior is not at all acceptable and stringent actions has to be taken against them.
I am sharing the full details of my journey to get the resolution.
Cab company - uber
Vehicle - hyundai accent
Trip - chennai airport to ambedakar dock (Dropped before this place)
Driver's name - selvamani
License plate - tn25bb5040

Always shows a different amount while booking and charge double the amount at the end of trip. This is happening from almost 6 mo ths. Many times i have reported uber about this. Someti. Es they have refunded and sometimes denied. Being worldwide cab service company can't they correct their system to avoid such errors. Does it really require so many months to fix such kind of issue. Or they are aware and wantedly doing this to gain profit by fooling people.

It really needs action to be taken against uber india to correct this cheating system

I was driving from my office to home and was about 500 meters away from aet junction. The driver started forcing me go other side of lane on a single lane road. When i asked him to have a little patience as he may dash my car he started yelling and giving bad words. Car number : ka 01 ac 1944 time of event 9:45 pm 18th sep 2019. These type of driver should be strictly punished.

Rahul
+ 91 [protected]

I had to pay extra for the Trip. During the trip, driver asked me to pay for the toll charges. When i told him that toll charges will be included in the trip, he told that it wont be included and i have to pay. After the trip i came to know that Toll charges were added to the bill including taxes. I raised this concern to the Uber customer care but they told they cannot do anything in this case as the payment was given outside . This is totally unfair and not acceptable. Hoping to get a solution for this. Please find the details below

Date : 18/09/2019
Time: 13:00 IST
Amount : 50
Driver Name : Subbe Gowda
Company : Uber

Worst experience ever had with uber eats... I have ordered buttermilk and the same was accepted by the hotel.. I got a call from uber delivery agent stating just for a buttermilk u want me to deliver.. It's just full of water with abusing tone and later he canceled my order.. N 50rs was detected from my account for which the delivery agent canceled my order.. There is no uber eats customer service to complain abt this... Worst customer service pl friends be careful and go with swiggy or zomato..# can't even find the uber eats order i'd for cancellation... It's all forgery.. & just a scam with bunch of offers...

I live in hyderabad and commute to office daily with uber cab. Every day atleast 4-5 drivers accept the trip, calls and ask for drop location and refuse to come for trip. When asked to cancel the trip, they refuses and use foul language.
Drivers lie about there locations, about traffic conditions and don't move in the right direction. And when asked to come to pickup after waiting for like 15mins, they refuses the trip and asks to cancel.
This daily drama has increased my life's tension 10 folds.

Don't hire senseless people. Please filter your drivers and ensure some basic manners.

-very dissatisfied customer

Hi

Mera naam sandeep kumar h registered number [protected] h..
Uber ne bina kisi proof k mera driver account band kar diya itna khke ki aapka account pe koi or drive krta h lekin aisa bilkul bhi nhi h pichle 3 sal se me uber k sath kaam kr rha hu or aajtak mene kisi or ko apna account nhi chlane diya h
Kindly help me
Regards
Sandeep kumar
[protected]

Sir on 15th sep at 4pm i was trying to book uber ride, i tried many times but uber app was just searching for the ride, then before giving me a confirmed ride, uber asked me to add money on my paytm wallet, so that they can hold rs 350 for the ride i was trying to book. I gave the rs 350 for the ride i was trying to book, but still uber could not find the ride for me, i tried for almost an hour but failed to find the ride. Then after an hour when i was trying again to find another ride uber asked to to pay rs 350 again as a holding amount. Without releasing my previous holding amount for the ride which the did not provide me, uber was asking me to give them another another amout to search for another ride. Sir have you started charging for searching a ride also? Which law has allowed you to hold consuners amount with giving them a ride. This is harrasment you have harassed me yesterday for eight hours i was trying to search for the ride, you were holding my money and not allowing me to search for another ride with out holding another amount for another ride. I just want the official clauses under which you are holding consumers money whiout giving or even confirming the ridebooking. You can hold after starting the ride or fter confirming the ride. But without confirming the ride booking how can you hold my money and deny me to book another ride, and asking another amount to hold. I want under which govt law you are doing this illegal practice and harrasing the consumers. I want official reply which govt clauses so that i can go against your this policy to consumer court
My no is
[protected]
Take out the details about my search on 14th evening and reply me

There was a dead cockroach in my food
It was there in the rice portion of the thali which was delivered to me by uber eats and the name of the restaurant where i ordered it from is foodgiene express. I seeked help from uber eats' customer support but they didn't respond. It's been more than an hour of waiting now the still haven't responded.

Date - 14 sept 2019
Place - hyderbad

Booked a ride from airport to chandanagar. Driver dropped me near microsoft saying he is not feeling well and asked me to book another ride. I was charged for whole trip and have to book another ride from the place.
Repeated mails to uber do not provided any help. They are just taking this as security incident and are not willing to refund my unfinished distance fare.
Please respond to this.

Original trip cost - rs 762.5
Second trip cost (When first driver refused to drive and dropped me mid way) - 343.23

I am pooja ranglani. I live in pimple saudagar pune. I had ordered from rolls mania uber eats. I was waiting for my order at night but my order cancelled and i did not get even a single call from delivery boy. Uber customer care guys are not responding properly. I need sokution for this. Please solve my complaint.
I want my order money back.
Order id is #9fbf6

I booked cab from uber on[protected] for which i was shown fare of rs. 127.42.
I made cash payment of rs. 127.42 but later i saw that rs. 126 was charged from my uber credits.
I complained about the matter on app for which i received a response as mentioned in screenshot attached. Also i have attached the screenshot of the receipt of ride fare provided on app.

I already paid for the food on uber eats and it never arrived they cancelled my order without any refund. Their delivery boy never contacted me for the delivery of food even when i had provided him with an alternate phone number now they are saying that they tried to reach me but they couldn't so now they cancelled my order and they are not refunding my money.

1. Booked a cab.
2. On my phone, the cab was show to hv arrived at my pick up location.
3. Not funding the cab, i called the driver. First he did not pick n later he picked.
4. The driver talked very rudely and said he was dropping a customer.
5. The cab reached at least 5 minutes late.
6. The cab was smelling of liquor. To which the driver again misbehaved.
7. The driver had already started my trip before i was seated.
8. Throughout my trip i tried to call the custumer care no. Which seemed wrong.
9. I hv the telephonic call recordings of the conversation between me and the driver.

Today, on 11.09.2019, i hired uber premier, car no. Ka 03 ae 0426, swift desire, for a trip to orion mall, jai bharat nagar from kaggadasapura, bengaluru at around 11 am. After about 20 mins. Waiting the car came and driver varun kumar k arrogantly refused to take luggage in the dicky and misbehaved with us saying no luggage could be carried in this type of passenger car though the space was big enough to accommodate all. We were two with two very small sized empty suitcases and one small quilt. This type driver is not eligible to serve uber customers and immediately must be punished and discarded. Hope uber will seriously take the matter for maintaining good will. Thanks.

Recently i took uber cab and on the way the car broke down. The driver asked to get down and make a fresh booking at uber for further journey. There is no uber helpline number to contact in india. Uber charged the full fare. There is no way to register ones complaint using the app, as options are very limited.

Yesterday, again i took uber cab and the amount charged was 235 (Your upfront price has been adjusted due to unanticipated...

I had tried to make an order from uber eats on 5 th september 2019 from ubereats for a subway when i processed for payment my order got cancelled and i was charged for the same via my paytm wallet
I request you to kindly consider the same and provide my refund for the amount charged i. E. Rs 115.10

Please find the proof attached supporting the issue