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Uber India Complaints & Reviews

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Updated: Feb 23, 2026
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V
varma bh
from Lakshettipet, Telangana
Dec 16, 2019
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Address: Allwin colkny kikatpally, 500072

When i am booking any ride drivers asking to cancel the ride asking us to pay through cash otherwise there are canceling the trips they are saying that that they are getting payment delay in my last trip driver said that trip is 130 i will come only for 180 and asking for cash only bh canceling the trip. I don't understand when driver canceling why i been charged 10 rs two times please give me the reason and resolution for the same. My registered number is [protected].
My ride from Belapur Navi Mumbai to Thane has been cancelled by 4 drivers. What should I do ?
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    nramojwar
    from Pune, Maharashtra
    Dec 16, 2019
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    Address: Pune, Maharashtra, 411033

    -15/12/2019

    -client number not available

    -accepted food order but was not reflecting in the uber eats app, money was deducted but no refund, also there is no customer srevice representative for the app also nowhere it was mentioned in the app whom to contact, also at my home my guests didn't receive the food which i ordered on the app

    -i must get refund asap also they should provide more than my refund amount as i had to invest my time to get my money whereas it should be much more eaier process for this kind of issue.
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      Mohit Ghogare
      from Nagpur, Maharashtra
      Dec 15, 2019
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      Address: Pune, Maharashtra

      I had ordered 2 burgers from jack n lerry restraunt by using ubereats app. I have paid for the order by using paytm. After some time i recieve a message saying the delivery guy is not able to reach you. I send this guy my adress via. Uber eats app. Then after some time i get a message saying the delivery guy couldnt reach you so the order is cancelled and the paid amount is not refundable. I tried to contact customer care support via. Uber eats app, i have no reply from the customer care& no refund is yet received.
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        K
        Karan Mathew
        from Bengaluru, Karnataka
        Dec 15, 2019
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        Address: Bangalore, Karnataka, 560029

        My Name is Karan Mathew, I am currently in Bangalore and this incident happened in Bangalore. I had ordered food from Empire Hotel Koramangala, Bangalore. I had ordered Tandoori Chicken worth Rs330 and the delivery person who was very late in his job delivered me the wrong order and gave tandoori rooti and dal and as soon i came to know about this o tried calling the delivery person(Avinash) and his phone was not getting connected. I tried contacting uber eats and no response from them too. I asked for the refund and they aren't replying. I am sure that i have defaulted any of my duties such as refraining to pay for my order they would have contacted me at that point. I am in such a position that i cant get help from anyone.
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          N
          Narayana Dasari
          from Mandal, Gujarat
          Dec 13, 2019
          Resolved
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          Resolved

          uber eats - delivery did not happened and amount got deducted.

          Address: plot#240, road#9, SardarPatelNagar, Kukatpally, Hyderabad, Andhra Pradesh, 500085

          I have placed online order in uber eats, hyderabad at paradise biryani - kukatpally
          Order #3e216
          12dec2019 at 8:28 pm ist.
          ₹542.40

          12dec2019: i need to stay few more hours at office due to some urgent work and so placed an order for my kids at home in uber eats so that they will have dinner but delivery did not happened at my residence.

          I have placed online order in uber eats, hyderabad...
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          B
          from Delhi, Delhi
          Dec 12, 2019
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          Invoice no.: igjthgtd[protected]
          Trip details: 11 december 2019, 8:26pm
          Driver: shravan kumar
          My uber profile identifier - invite code: brijg22ue

          The driver refused my trip and asked us to travel to where he was standing. I am traveling with my wife and kid. This behavior is unacceptable and highly unsafe.

          Even though i highlighted that i was feeling unsafe due to driver's behavior and there is no immediate action on it. The least i would have expected from the uber team is to pick up the phone and check-in to see if everything is alright. Instead, for the next ride, uber charged me higher for the same route, and have the audacity to tell me there is no policy on compensation. This is sheer neglect and robbery.
          Apr 06, 2021
          Updated by [email protected]
          No update till date.
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            S
            Skajia
            from Delhi, Delhi
            Dec 9, 2019
            Resolved
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            Resolved

            Address: b-54a pandav nagar delhi 92 near primary school, New Delhi, Delhi, 110092
            Website: uber lite

            Did Your Driver Match The Profile Photo?: Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 134 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 365. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected]. Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected]. Regards, Sachin kumar

            Were Other Passengers In The Vehicle?: My family

            Sachin kumar

            I have a proof if you want so i send you on your email id if you want please provide your email id

            Sachin Kumar
            Dec 9, 2019
            Complaint marked as Resolved 
            Please provide my refund for this complaint. Hi, Please i want back my money in my bank account that already been given you on my complaint. I want back my money to three drives First drive is: Date 8-12-19 my app amount is 134.82 but driver take cash 365.82. I have seen in recepit mention tolls, surcharge & fees not provide by driver to any trip. My family and me here there is no toll not another fee paid by the driver. Please send amount to this three trip on my bank account. I dont want any explanation for this I want my refund. Regards, Sachin kumar
            Dec 09, 2019
            Updated by Skajia
            Did Your Driver Match The Profile Photo?: Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 134 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 365. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected]. Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected]. Regards, Sachin kumar

            Were Other Passengers In The Vehicle?: My family

            Sachin K

            I have a proof if you want so i send you on your email id if you want please provide your email id

            Sachin Kumar

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              K
              Kanoj
              from Mumbai, Maharashtra
              Dec 9, 2019
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              Address: B-54A PANDAV NAGAR DELHI - 92 OPPOSITE MOTHER DAIRY NEAR PRIMARY SCHOOL., New Delhi, Delhi, 110092

              Three times same issue in one day driver taking charges to much higher wrong amount taken my app amount is lower and driver app amount is higher. 3 times driver change sudden comes in my location and he has changed the driver and cab number. This is not a small issue this type issue raise rape case. I want my money on my bank account. Again i am not using uber. Please refund my money back. I attach all receipt as a proof. What the actual amount and he took amount for the near destination huge amount. Please see attachment of image.

              See my three issue i explained you all amount and ride

              Date[protected]
              How much extra cash did you pay to the driver? Driver took amounr 89 rupees but i my app amount showing 79 what is happened uber that is not done please provide my refund

              Why did the driver ask for extra cash?: provide my refund in my account[protected]
              Anjali kanjoia
              Mobile number [protected]

              Hi, today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 108 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 339. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account[protected] please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
              Regards,
              Anjali kanojia

              Hi,
              Same problem on this drive also why we are facing this problem. Is this type problem not trust to any app.
              Please refund my amount on my account. That should already been provided you.

              Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 128 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 171. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected] please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
              Regards,
              Anjali kanojia
              Dec 09, 2019
              Updated by Kanoj
              anjali kanojia: Three times same issue in one day driver taking charges to much higher wrong amount taken my app amount is lower and driver app amount is higher. 3 times driver change sudden comes in my location and he has changed the driver and cab number. This is not a small issue this type issue raise rape case. I want my money on my bank account. Again I am not using uber. Please refund my money back. I attach all receipt as a proof. What the actual amount and he took amount for the near destination huge amount. Please see attachment of image. I am unable to atrachment please provide you email id i provide you all attachement.

              anjali kanojia: See my three issue I explained you all amount and ride

              Date[protected]
              How Much Extra Cash Did You Pay To The Driver? driver took amounr 89 rupees but i my app amount showing 79 what is happened uber that is not done please provide my refund

              Why Did The Driver Ask For Extra Cash?: Provide my refund in my account[protected]
              anjali kanjoia
              Mobile number [protected]

              [protected]

              Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 108 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 339. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account[protected] Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
              Regards,
              Anjali kanojia

              [protected]
              Hi,
              Same problem on this drive also why we are facing this problem. Is this type problem not trust to any app .
              Please refund my amount on my account. That should already been provided you.

              Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 128 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 171. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected] Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
              Regards,
              Anjali kanojia
              I ORDERED FOOD through uber eats while placing a order extra money was deducted with order placed as a zaak epayment services mumbai.Rs.125/- dated[protected] Ref. No. OTHPG[protected]Zaak Epayment Services Mumbai.
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                Rohitgupta9813
                from Noida, Uttar Pradesh
                Dec 8, 2019
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                Address: 122001

                I booked an uber around 5 pm first i book an auto and it consume 15mins and then when it didn't come i booked a cab the cab driver keep telling that he will be there in our pickup location in 5 min and he didn't for 40 min we called him multiple times and he always told us that he will be there in 5 mins and after all this time he cancelled the trip and we had our movie planned at 5:20 then we have to take an auto by auto stand and by the time we reach there first half is already gone we need refund for our movie loss.

                Once the movie is finished i again book an uber it showed 94 rupee (If paid by paytm) but by the end of the trip 166 rupee duducted from my paytm account. I need refund for this as well. When we cancel a ride uber charge a certain money from us. I want the same for the extra money they took from us and the amount of time i lost.

                And we also tried to reach uber by using there help section in uber app but we didn't got any response from them. So please try to make them give our movie money (Rs 790) as well as the extra amount (Rs 166-94=72) they took from us and it's total is rs 862 and we need compensation amount for our mental stress.

                For our proof i am attaching some screenshots.

                Uber driver name - sarfaraz
                Cab no 7264 (Last 4 digits) (Haryana, wagonr)

                My email address is : [protected]@gmail.com

                Contact no [protected]
                Uber account no [protected]
                I have came to my home from NH24 by my own vehicle then suddenly he took a sharp turn slightly right from my car due to this there is a 100% chance arises for brutual accident so it my request to you that please take an strict action against him.
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                  Riddhi Mistry
                  from Mumbai, Maharashtra
                  Dec 8, 2019
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                  different fare amount in receipt and invoice

                  Address: Mumbai City, Maharashtra

                  The vehicle sent was a wagon r, i booked a pool.
                  The pool already had 3 passengers.
                  1 customer had booked a single seat and the other had booked seats for 2.

                  Being the fourth passenger i had very little space, that too besides a male passenger.

                  Throughout the journey i had to sit cramped up.

                  Before booking i had no idea about the number of passengers.

                  Before pooling...
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                  ChetaN KS
                  from Mumbai, Maharashtra
                  Dec 8, 2019
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                  Address: 560075
                  Website: help.uber.com

                  502 rupees charged on dec 8th 2019 for a trip to a location i had never requested or went to.

                  No callback and no replies to my grievance mails to their support.

                  Charged 502 and doing business with my money.

                  No option in help to call customer care directly and sort it out.

                  I can prove that trip never happened with me in the cab, uber knows that. Yet they don't respond and address my grievance.
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                    B
                    Bankimz77
                    from Mumbai, Maharashtra
                    Dec 8, 2019
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                    Uber had charged me incorrectly for the trip that i had not taken on 16/06/18. I had booked the cab and drivers number was invalid / not available. Suddenly i saw that cab didi not arrived at my pickup point but was moving towards the destination. So i had cancelled the trip.

                    For this uber had charged me incorrectly. I had also made several complaints but no use.
                    Yesterday before I used to rid6with uber at mid night but my dropping location is different from which I have chosen & my amount is deducted unexpected from my paytm accounts. I want my money back.u cheated me by the mode of online fraude.
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                      C
                      CoreyCananza
                      from New Delhi, Delhi
                      Dec 7, 2019
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                      Your driver named vijay ended the trip before asking if it was a round trip. Then he took 270 rupees, and he said he would wait. 15 minutes later, he was gone. If you do not take action against your driver, i'll have my lawyer file a legal case against uber. The trip date was dec 7, 2019, and my number used was [protected]. It took place at 11:24am, and total amount was 227rs but he took 270 as mentioned and did not wait and ended the trip before asking if it was a round trip. His car was a maruti suzuki wagon r. As i said, if you do not take action against this driver and suspend him, i am having my lawyer take legal action against uber india.
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                        Sivaramarajalu
                        from Tenkasi, Tamil Nadu
                        Dec 7, 2019
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                        I had booked uber to go to tambaram railway station. This driver intentionally roamed around and said that the starting address was wrong (Even though we were guiding him through phone). After reaching my house, he took the phone from my father telling that he needs to cancel and rebook the cab and booked uber premier (It was in the night and my father didn't have the glasses with him). The rate went up from 450 rupees to 750 rupees.
                        We eventually missed our train because he intentionally drove slowly and stopped the car in every possible situation.
                        He behaved rudely and almost threatened my elderly parents. It is not about the money, but these kind of drivers should not be allowed to drive.
                        same with me today.
                        I told to go by straight road from kalupur rly station, madhupura, subhash bridge, to deepbhoomi prt 1 today morning was told we have to follow route shown in GPS i told him, it will change to other route if we go that way, but in vain he did not listened inspite of showing ICard of ISRO who is responsible for this navigation map.He roamed around the river front way which is much longer . time consuming .
                        The cab was booked in name of my son, Chirag Sharma.
                        My contact number is [protected]./
                        time or journey was between 7:30 to8:30 AM.
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                          Sdkcruise
                          from Mumbai, Maharashtra
                          Dec 6, 2019
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                          Address: India, Jaipur, Rajasthan, 302003
                          Website: Www.uber.com

                          I book ride 6.12.19 - 15:27pm from ghatgate to airport
                          Driver mohammed, car maruti suzuki celerio call me and cancel ride
                          Due to this, ride which was cancel by driver amount of cancellation rs36 should be deduct from his account
                          But the amount is added in my new ride amount that was rs94. 36rs extra amount charged from me total 130
                          Hope you will understand the problem and return my amount as early as possible.
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                            Samir Kanjilal
                            from Kolkata, West Bengal
                            Dec 6, 2019
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                            Address: 11A,South Behala Road,Kolkata-700061, Kolkata, West Bengal, 700061

                            I travelled from 25a sarat bose road to 89 diamond harbour road, shilpara and the fare is rs224.16 by driver faiyaz. On5/12/19, 5-14pm. I tried to pay the amount through paytm but due to network problem it was not done instantly. After getting down i asked the driver whether the payment was done through paytm. He said the payment not received through paytm and demanded cash. I and my wife two senior citizens were coming from hospitals were too much tired andpaid cashrs224 to the driver faiyaz. Later after coming to my house i saw the payment was done through paytm. When i complaint to
                            Uber they refused to take any action.
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                              Samir Kanjilal
                              from Kolkata, West Bengal
                              Dec 6, 2019
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                              Address: 11A,South Behala Road,kolkata-700061, Kolkata, West Bengal, 700061

                              Sir
                              I travelled from 25a sarat bose road to 89 diamond harbour road, shilpara and the fare is rs224.16 by driver faiyaz. On5/12/19, 5-14pm. I tried to pay the amount
                              Through paytm but due to network problem it was not done instantly. After getting
                              Down i asked the driver whether the payment was done through paytm. He said the
                              Payment not received through paytm and demanded cash. I and my wife two senior
                              Citizens were coming from hospitals were too much tired andpaid cashrs224 to the driver faiyaz. Later after coming to my house i saw the payment was done thrugh paytm. If your driver deceives anyone is it not your duty to interrogate
                              The driver and take action. So i again appeal to you to contact the driver and return
                              The amount rs224 to my paytm wallet soon.

                              Samir kanjilal
                              Mb;[protected]
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                                johnara
                                from Chennai, Tamil Nadu
                                Dec 5, 2019
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                                Address: Defence Colony 2nd Cross Street, Chennai, Tamil Nadu, 600032

                                Yesterday i booked a ride at the chennai airport. A car was allotted no
                                Tn 56 8829, driver xavier jerome. I kept getting message indicating that the car will arriver in 3 minutes. After 15 minutes i called the driver. He asked for the destination and mentioned that he would come.
                                But after 15 minutes he never showed up.in the mean time i kept getting messages that he would arrive in 3 minutes.
                                Since he did not show up even after 15 minutes he did not show up.
                                I called the driver twice and he cut my calls.
                                I cancelled the trip and rebooked and got a cab after 15 minutes.
                                You have charged cancellation of rs.30 for no fault of mine.
                                This is extremely poor service to say the least
                                You need to let me know as to what happened and return the charge.
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                                  Ramesh.madaan
                                  from Mumbai, Maharashtra
                                  Dec 5, 2019
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                                  Address: New Delhi, Delhi, 110091

                                  Dear sir,

                                  I booked a vehicle in the night at 10.30 pm from terminal 1 to una enclave, mayur vihar, delhi however left my mobile phone in the vehicle while charging

                                  My email id is [protected]@gmail.com

                                  Please update on my email id. I am a regular user o[censored]ber. I call on my several times however driver do not pick the phone. I trying uber customer care but the numbers are not working. Please arrange the needful.
                                  Doesn't even know how to treat a customer, simply stealing the customers money with out delivering the food, the customer care representatives are rude, delivery boys are careless, they are taking money from customers and not delivering the food.
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                                    naresh9300
                                    from Mumbai, Maharashtra
                                    Dec 4, 2019
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                                    Address: 8 NEW ALKA PARK SOCIETY OPP LOTUS, Ahmedabad, Gujarat, 382443

                                    Dear sir, 1/12/19 ko mene mere guest ko uber cab book karvake di thi. Aur sir mene driver ko advance main pahele 500rs diye the. Mene driver ko bola jo bhi fare hota hain aap wo mere guest ko amount refund kr dena. But driver ne mere guest se 510rs charged liya. Driver ne double charg liya hain. Aur mene uber k customer care main mene complain ki hain. Aur customer care vale bol rahe hain ki policy k hisab se hum apko refund nahi de sakte. Toh sir mene uber valo ko bola k aap mujhe driver ka number de. Ya aap driver se meri conference main bat karvaye. Aur unhone mana kiya. Esa nahi hoga esa bola unhone. Toh sir plz meri help kare aap. Apko request krta hu ki plz merko aap refund dilvaye. Cab ki detail mene photo main send ki hain total charged refund 553rs inr. Uber a. C number [protected] email id pavi. [protected]@gmail.com name naresh gangwani. Driver name. Alpeshkumar patel
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