Uber India Complaints & Reviews

First i wanted to cancel the order as soon as in secs the order was placed and the order was placed using paytm but the order went through without any authentication and the person from uber in call said that the order went through without any authentication due to their technical glitch and they will look after to get that resolved but won't make for the problem because of that as i'm the order it since the order wasn't placed due to technical glitch but only the payment processed due to technical glitch finally i ended up getting a good which i don't even want. Next thing i see a promotion from the restaurant which didn't apply to my order so the order was 170 for the thing which cost around 70 using the promotion. So i thought of at least getting back the extra money i spent and reached their customer care but i got a reply saying the said promotion binge80 isn't applicable to the said restaurant. But the thing is the promotion has been advertised in the restaurant page and i'm enclosing the screenshot here, every single time i always face this kind of problem with uber customer service. The executives don't even spend time to read a customer's complaint and reply customers with their default copy paste answers.

I used card payment method and the transaction is done by zaak epayment and and the order is been cancelled automatically, and they have charged even more than the item amount, i have seen many same kind of complaints on this website, when we are using over eats why is it charged through zaak repayment, and that too not even the exact amount it was more than the item cost, kindly arrange for the refund.

For a distance of 3.1 km i was driven for 7.38 km. I have been charged for base fare, travel distance, and then travel time too. On the top of that a surcharge of 1.4 was applied on all (i.e base fare, travel distance and travel time) which is highly inappropriate. Even if traffic is considered changing of route again and again is not justified, and when surcharge is paid because of high demand then how somebody can be charged for travel distance. Also my colleague who traveled with OLA has paid around 250 for a distance of 17 km. This uber policy is highly wrong and i feel cheated by paying Rs 298 for 3.1 km.

I have lost a wallet in uber's cab. When i came to know about it, right away i have contacted the driver and driver admits that he has a wallet of mine. After talking to him, he assures me that he will submit the wallet at uber seva kendra at sector 29 gurgoan. But unfortunately he hasn't deposited yet. Now he is not picking up the phone.
I have explained the scenario to the uber over mail and they also contact the driver from their end and confirmed me that driver agreed that he has your wallet and told me to visit seva kendra to collect the same.
When i found that he hasn't deposited it yet then again i escalate the same to uber over mail but they are saying that they are limited to this much support and go for further legal procedure at your end.
So my concern is that when uber has the idea about the culprit driver then why it cannot take some serious step. Isn't it their duty to do so? Uber is dealing with the same driver in and out then why can't he compelled the driver about the lost item.
This so unprofessional side o[censored]ber. I am attaching the mail where uber has confirmed that he cannot do anything further.

This time uber male me fool by charhe. When we check the fare is something else after driveproblege is different to my parents travellers yesterday will definitely go to consumer court.

Please take my point &sent me proper reply.
1) how can uber charge 3time more, subhash nagar to tamaswadi root only 32 km they fare charge rs. 532/- (Please see attachement)
2) at that time of booking the charge showe₹532/- which ok after paying tamswadi access but how is increase rs. 1480/- i want to refund my extra amount rs. 948/-
I am regular ones. I stope using uber because this type of cheating
They complaining me to go conscoury.
Court. I will definitely go this time, if i didnt get any proper response.

I think consumer consumer complaint will solved my problem
Thank you

My food order I'd is #50C1F I did not received the food in right condition, my order was completely damaged when I received it, I live in pg and I order Gulab jamun set of 11 from bhimsain restaurant which when I received was fully damaged the sugar syrup was completely coming out of the packaging and the packaging was damaged due to heavy weight of the package the gulab jamuns were also damaged the were in the bottom of the boxes, now when I looked from help from uber they are not helping me and aren't providing me with order refund, not one expect such kind of behaviour from food delivery service like uber eats and I am really very disappointed... I want refund of my order and request you to please help

On 13 th oct i ordered one roll via cod... After waiting for 2 hours.. Suddenly the uber eats shows.. Delivery boy contacted... But u didn't respond so order cancelled... I can show my call logs... I tweeted this issue to uber eats... No response.. Today on 26th sep i was adding my debit card... Uber debited previous money which was 75 from my account.. Telling they charged it for previous order... Uber eats failed to deliver order.. N they are charging customer for that failed order... Please don't use uber eats

Dear sir/madam,

This is to inform you that on 26th sept 2019 morning i booked uber auto. The driver mr. Javed shaikh, picked up from home and instead of telling him to follow the gps, took me on the wrong route and when i scolded him. He aborted the ride and dropped me on middle of the road.

Not only this he aborted the ride and then started asking money in cash.

But still the company wants me to pay the full amount of the ride.

I complained on uber app but no action is taken by them.

Hope to seek response and take necessary action against the driver. Today he has dropped me on the road and tomorrow he can do the same with others and take the money too.

He was rude too.

Baskaran sundararaj
12:40 (4 hours ago)
To dara, liane, pradeep, grievanceofficer_india, grievanceoffice_india, supportbangalore

Rom: baskaran sundararaj
To: [protected]@uber.com, [protected]@uber.com, [protected]@uber.com, [protected]@uber.com
Cc: [protected]@uber.com, [protected]@uber.com, [protected]@uber.com
Bcc:
Date: tue, 24 sep 2019 15:23:38 +0530
Subject: re: payment not received - information - wrong
Dear grievance cell
I am following more than one month, no one giving any solution and i am not
Using the uber, due to your issue,
Please sort the same quickly.
Regards
S. Baskaran

Baskaran sundararaj
Mon, 12 aug, 12:55

To grievanceofficer_india

Dear customer care,

My mobile no is [protected]. I traveled from airport to velachery (20th street)

I was traveled on your uber vehicle on 9th august - around 1.30 am after my booking.
After vehicle arrival, on on boarding, the meter was erratic and it shows rs 83... Before leaving the location, then after outside the air port the meter shows rs 128...
Driver was confused and he said that it never happen and may be some trial going on.
I said my amount shows rs 211..., (All decimals are removed and nor remembered) plus airport pick charge rs 40, so that total should be rs 251.
After it reaches, the amount not exceeded and it remains rs 251...
Finally i paid rs 260.. To the driver

Surprise to see yesterday that it shows, i have not paid for the traveled amount
Please note, which driver allows to get out without payment
I lost credential on your site, and how can without verifying the basic issue, you may put as last drive pending on my account.
As a customer, can i say that you have not paid xxxx amount.
This is not fare, please investigate and correct the same, yesterday, i traveled night ola due to your issue.

Hope you will reply soon.
Regards
S. Baskaran
Pn. No [protected]

I book an auto yesterday evening from jasola salson aurumn till south extension part 2. And instantly the ride was booked and it stated will take 5 min. After 5 min. I didnt received any message or call from the driver. So i called him to enquire. While i was speaking to him. The call got disconnected and the ride was also cancelled without any intimation to me. After sometime i received a message stating that i will have to pay back 20 rupees to the driver.

We were charged double from the shown prices
Shown were 742 and charged rs 1573 and also took normal regular time we boarded around 7.56 pm and reached 9.14 pm. If this is the case we will take it to social media for the same
Than how would your customer can trust on uber on your said prices
We are really not satisfied for the same your unsatisfied customer

Mukesh shah

My order number is #ofe70
Date : 25th sep' 2019
Delivery boy name : anupam
Restaurant name : gofo

My order did not arrive and the status is showing delivered. I tried contacting on their helpline but could not connect as per their rubbish policy, which allows only ongoing order to be connected.

I tried contacting them on social media, but that too did not go as per plan. They readily said they can't help me in this regard, and asked me to do another process from the app, which i already did.

This is fraud happening in broad daylight.

Please i want them to be brought to some sort of accountability.

Hello all i booked uber premier cab in chennai on 24th sept 2019. During booking the uber app showed 335 inr. The cab dropped our destination after 28km with 1 toll gate during the journey. Upon closing the journey the driver asked us to pay 472 and started to fight since driver's paytm account not credited and along with that i get an instant message that paytm deducted prescribed 335 inr from my account. I denied to pay the amount to driver but he picked up a fight and started using words. I raised a support ticket to resolve this issue. Uber simply closed the ticket stating this is out of boundary. Such day light robbery these cab providers operate in india. People please beware of such crooks.

Hello this is kaushik pattanayak. I have uber account [protected].
I took a cab service for today morning price was shown 104 taken from after end my trip 296. I raised a complaint through mobile price was adjusted to 282rs. Are we begger? This is one of the worst service i have ever seen in my life. There is no call center no no emails nothing. If some having some urgent issue with drive and other things in uber they doesn't even have any option to call. I think this type of …………… should stop yrr.

I took a uber on 23rd september, 2019 driver's name was promad or promod from tipu sultan majid kolkata to sealdah flyover and left my phone in the car without realising. Now after searching a lot i get this particular no. On google [protected] they really asked my card no. And when i refused they asked my i to wow such thieves i never expected uber to be such a big thief. How much i remember is the car's no. Last four no. S are g4868. That is all.
I will never further take a ride on uber and even strictly tell my friends and family not to ride it.

Providing bad quality food and also delaying the order than schedule time, no restriction to their delivery body, also charges us if we cancel the order if it is getting late...app is also complicated, if we have to talk to their customer care, it waste our time, they charges me for many time if it is their mistake too, they provide poor quality food on which they provide offer and combos

I booked a cab online around 3.00 p. M. From vidyananagar to rgi airport hyderabad. I told driver lingaswamy cab no. Ts 07 ue 1052 to take the ride through shamshabad route but he was unnecessarily arguing & insisting to take to the route with which i had a bad experience previously. He himself canceled the trip on his mobile without informing to me.

After some argument, he agreed to take us thru the desired route at the fare rs. 517.60 shown by your app on my mobile but the same did not shown on my mobile nor i received information after the completion of the ride. He continuously argued until leaving us at the airport. I paid him rs. 520 for which no acknowledgment on my mobile. Please ask the driver/s to behave properly with the customers else we may think to hire a different service provider. Send me the acknolwedgement for payment of rs. 520/-.

I booked a cab online around 3.00 p. M. From vidyananagar to rgi airport hyderabad. I told driver lingaswamy cab no. Ts 07 ue 1052 to take the ride through shamshabad route but he was unnecessarily arguing & insisting to take to the route with which i had a bad experience previously. He even canceled the trip on his mobile.

After some argument, he agreed to take us thru the desired route at the fare rs. 517.60 shown by your app on my mobile but the same did not shown on my mobile nor i received information after the completion of the ride. He continuously argued until leaving us at the airport. I paid him rs. 520 for which no acknowledgment on my mobile. Please ask the driver/s to behave properly with the customers else we may think to hire a different service provider. Send me the acknolwedgement for payment of rs. 520/-.

I want to register a complaint about the journey made on 19th Aug as per the subject line has a discrepancy in the amount charged and receipt received. While booking the amount visible in the Uber App in my smartphone was Rs.227 only while I was charged Rs.284.40 (details attached) and receipt downloaded from my UBER account is of Rs.116.73 only. (downloaded receipt attached)

Kindly get this rectified the same and I should be charged accordingly by giving a refund of the difference.

While booking cab on uber app i am getting a message that i have a pending payment of about rs 260/-.

I do not have any such pending payment. I have paid in cash every time i have hired a cab from uber. Furthermore none of my previous rides have exceeded the amount of rs 200/.

It seems that the message has been generated erroneously. It needs to be removed.

Please rectify the mistake.