Uber India Complaints & Reviews

So, i've used uber eats to order a biryani, but got hair in the rice. Then i contacted the customer care, they replied my account was flagged with over credits so we can't give you any refund. How is this fair? I live in a pg in jadavpur, so i use uber eats frequently, and the restaurant too do some bad mistakes. So is this my fault to use it too much?

This is in regards to complaint against uber driver vehicle no. Ts07 ua 9941. He was overspeeding between suncity and bandlaguda jagir route in hyderabad. I was riding on a bike an driving in extreme left lane and he overtook another car from left side and just brushed my leg. It's extremely dangerous with these drivers who rush to complete their rides for procuring more customers and put other life in danger. When i stopped him he pretends as if nothing has happened and not even sure if was overspeeding. There were 2 traffic violations committed by driver, first one is overtaking another vehicle from left and second is overspeeding and rash driving. Not sure if these complaints will yield any result.

I have ordered food from uber eats on 25 november around 2:30 before their app/service become unavailable which is at 3 am. My order has been placed and carried by delivery partner from restaurant to my address between this time uber services went offline and my contact with delivery partner cut down. After an hour waiting i got mail that my order got canceled and money is deducted from by paytm account.

I used zaak epayment to pay my order from uber eats.. Paymemt was successful but since order was cancelled by the resturant.. I got a message stating that my refund will be intiated by zaak epayment within 7 working days.. Its already been 3 working days im yet to get my refund. And their is no notification about the status... So please hlp me on the same.

On 21 november 2019 i tried from my cell [protected] at chennai ashoknagar in uber schedule around 1330 hours for booking a car around 1615 hrs to go from my residence 18 lic colony ashoknagar 11th avenue to sundaram temple at raja annamalaipurm. Before i confirm my trip uber taxi came to my house 1345 hrsiself and hence i cancelled trip and told driver. Anyhow you charged around rs 45 for cancellation. Please refund same as it is not customer fault. Thanking you yf r. Balaktishnan cell [protected] chennai

I ordered 1chicken thali & 2 rotis extra. I was supposed to get 5 rotis in total (3 in thali & 2 extra) but i only got delivered with 2 rotis. And i contacted their customer support in app but they only replied with "sorry for your inconvenience". But what about my money. They should refund me atleast some of my money for incomplete order. It's not my mistake, it's their mistake. I want my refund....

Dear sir,

I am gopalakrishna, from gurgaon. I have booked an uber cab on 11th november 2019 at 5:45 am, the estimated cost of trip was 178.14/-. I have chosen the payment option as paytm. Once trip started destination reaching time shown as 06:25 am, in the uber driver partner’s screen. However, trip was completed before the 06: 25 am, after completion of trip, actual amount shown in the uber driver partner’s screen was 134/- and uber driver partner stating that he doesn’t have the paytm account and demanded me to pay the amount in cash. I explained to him that i have booked the cab on payment mode with paytm. But, he is demanding me to pay on cash. So, i have given 150/-, he given back only 5/- due to no change with me and with uber driver partner also. After some time, i have received a sms from paytm that the estimated cost of trip 178.14/- was deducted from my paytm account.

I have raised this issue in the uber app, but, uber management not resolved my problem in the app, i have searched for their contract no in the uber app and in the uber website also. But, uber contact no or customer care no are not available in the app and uber website also. Then, i have requested for the uber driver partner’s contact no through uber app. But, uber denied to provide the driver’s contract number.

I have paid actual trip cost in cash and estimated trip cost was deducted from my paytm account. Uber is not returning the trip cost which they collected twice for a single trip. And, i have tried to contact uber customer care to explain my issue in detail, but, the uber is not maintaining any customer care, just they were one side contact through their app.

I request you to kindly do needful and instruct the uber to return my money which was deducted from my paytm account.

Thanks & regards,
Gopalakrishna
+[protected]

Hi uber,

My ref# / tran id [protected]
I have just started my uber service in india, i was in between the ride configuration and the app was not proceeding to accept the payment details. Even after i had given all details for paytm. I did not get message for the ride confirmation for 10 mins. No one called me. And then i was charged 100 for no ride.
This is rediculous.
I need my money back.

On 14th november 2019, around 7.30pm, i was checking for uberauto. While the app was searching for the auto, i got a call. After i was done with my 2 mins call, i was shocked to see that my ride got started without my notice, that too the pick up point was showing different. I tried to call the driver but the app was not allowing the call. Then i tried to cancel the ride, even that option was also not working. After keep on trying, finally after few minutes that ride got cancelled and i was charged 48rs. Then i raised a complaint about that trip. I didnt get any response immediately. I waited for 15mins, then i tried to book other uberauto. But the previous trip fare 48rs was showing me as outstanding balance and was not allowing me to book other ride if i dont accept to pay that fare in my next ride. So i accepted and booked uber auto. The actual fare of my trip was 166.37 rs. But i paid 213.37rs. Next day i got a reply for my query that they cant refund the amount as the trip didnt take place. Then i attached my next trips receipt in which i was charged extra 48 rs. Then after 2 days they called me and told me that another team is looking into this issue. Till now i didnt hear back from them and also they are not responding to my messages.

Uber india disabled my account in may 2018 with no stated reason. When inquired, the customer service has only replied with a tempaltized response that my account is disabled "by the automatic system" and "we can't let you know what is the reason". After unsuccessful attempts to get my account reactivated, to find out what really caused the deactivation in the first place, i reached out to uber with little success and no further specific information than above. Finally, my complaint is (And has been for over 16 months) that as uber
- is denying me service without a proper explanation
- is still storing the card details for 2 of my cards on its platform for this duration, without allowing me access to it
- not responding appropriately or with anywhere close to sufficient detail when the above questions are raised.

I had booked the uber auto on 18th nov 2019 at around 12:45 am from the destination: lido mall, swamy vivekananda rd, halasuru, bengaluru

To: sr layout murugeshpalya, banglore

And the expected fare was around between rs. 130-170 as shown by the uber app

But the driver started the trip without me from the location: "magrath road" and ended at "shanthala nagar, ashok nagar", for which i charged 568.25 (Card payment still pending). I am yet to pay the amount, but without paying the same i won't be able to book a new ride. So i will be forced to pay the amount for which i have not taken any ride, in case i want to book uber again.

Screenshot attached against the above details

I worst part is uber doesn't have any customer care number for india.in other countries, it was due to govt regulations.

I ended up taking a bike ride from rapido (Screenshot attached)

I raised an online complaint with the uber, but no response from them.

Dear concern,

I was order an food from ubereats, it was canceled by delivery person without any confirmation.. After i called customer care, i didn't get any proper response from them then i mailed to ceo, vice president, operation head from ubereats but i didnt get any support from them.. Till now i did received my payment also.

Thanks
Sakthi

We booked an auto from moulali to sainikpuri for an amount of rs.98/- and we confirmed the ride but premier car arrived andfor rs, 253, 50. We were not aware of cancellation charges and we were forced to take the ride. Booked by m. Sivasankaram ph, no.[protected]. Pls arrange to take up the issue and reimburse the extra money. Look forward for a quick reply.

Hi,

I placed order in uber eats with order id: 123b1 on 17 sept 2019.

I am checking status continously and order also picked. As soon as order picked, suddenly i could see order cancelled. I dont know why its cancelled. I tried a lot calling customer care but no reponse and wrote a mail about, they simply closed my conversation stating that i cancelled the order. I asked for proof of saying that i cancelled the order, then no response.

Please help in getting refund to me.

I had ordered 2 mcflurry oreo medium and 1 mcaloo tikki burger from mcdonals via uber eats and for a long time it was displayed that the meal is being prepared so we waited but just after that we got a notification that "your courier couldn't reach you, so this order was canceled without a refund." this is ridiculous as the delivery guy didn't call us anytime and we had already paid online for the service. Why do we not get any refund if we have paid for something and which did not get delivered to us! This is just so unethical and pathetic. Why don't they have a system to see if the delivery was really attempted or not, just not delivering us food and also not refunding the amount is utterly nonsense! Uber eats is one service which i'll not use from now onwards and also recommend my friends too to not use it! Atleast have the courtesy to refund the amount when the fault is at your end! Never expected this kind of bad service from uber!

I have received missing food items and incorrect order is the past 2 orders when i notified it to the customer care they just say high credit activity. It doesn't make any sense, why should i pay for something which i got wrong and something which i haven't received. This is not fair and 💰 money doesn't come easy or growing in trees. I need proper reply regarding this. Please do some justice for my hard earned money

One of the stupidest app available in the market my previous five orders got canceled and customer care is saying due to high credits we are unable to help you with your orders. I spoke with some girl divya today and she refuse to get me connected with restaurant to check status on my current orders.

Is this a right way to deal with customers. Is this a customer service.

You guys are unable to deliver right food if someone order veg you deliver non veg with pathetic packaging and low quality food and if someone complaint you guys make excuses for high credit somthing #

I left my umbrella in the cab, immediately contacted uber when i realised. They called once confirmed with driver that umbrella is with him and he will drop it at nearest uber office within 7 days from where i can collect it. When there was no response, i called after 10 days was told driver vehicle broke down, he will drop after10 days. After another 10 days he fell sick. If you don’t have the umbrella tell me just that. Why such petty...

Most of the times i get charged twice on uber as my payment gets deducted from bank and the app still shows it unpaid. No help received from uber help option. Apart they donot have any customer care number also. For no reason ride amount increases automatically after completion of ride, customers get charged twice or thrice as duplicate amount, and also for a cancelled ride by driver customers get charged. When you contact support they say we have adjusted your amount which you never get in real but just a message.

I have been following up from uber support for my 6 different issues of duplicate charge, cab cancellation charge (Done by driver), increased fare of ride. But its been a month following up didnot receive any response.

Uber has started looting its passengers now. Worst customer care services

Attaching some screen shots of different cases.

The trip fare shown before applying the promo code and the fare shown after applying the promo code is same. The trip fare is increased by the company when applying the promo code. I have applied the promo code of 50% discount. The company has first doubled the price and the provide the 50 percent discount. It almost nullifies the effect of promo code.