Uber India Complaints & Reviews

Uber issues rider pass for 15% discount.
But when I try to book, the prices are shown higher than normal and then reduced.
When checked with friends account with same destination and at the same time, the fare shown with out rider pass is same as the amount shown in my account after discount.
After that I checked it several times in the past 2 days, every time the account with rider pass is shown higher charges and given discount.
Below attached pictures, check ubergo rate, normal account is 122rs and one with rider pass is 140rs and discounted to 119rs

Dear sir/madam,

I am using uber from this email address and my mobile number registered is +91 [protected]. I had a problem with the driver during my trip in delhi on 19th november 2019.

The trip estimate showed on inr 582, but he asked me inr 1000 though the green screen was only showing inr 742.56. He said it is a toll fee and is not reflected in the bill. Later i got the receipt which says that he has collected only inr 400 from me and the balance will be charged on my next trip. The driver did not also behave professionally during the trip.
1. He did not come to the pickup point where i requested, he asked me to come to another place to board the trip.
2. When i reached the car, he was not in the car and was chatting to someone in another place.
3. When i asked about the fare estimate shown on my mobile and the cost he was asking me, he took my mobile and did something in the uber app. I'm unable to use the app because of these issues.
4. He did not drop me in the drop location i mentioned.

He misguided me saying that was the location i requested and asked me to get down, but i found that my drop location was three buildings away.

I have also made a complaint through my mobile app several times. But i have not got any response from uber team.

Please find the screenshots enclosed. Requesting a strong action against the driver and also helping me to resolve my issues

I was transacting my uber paytm wallet with some money through net banking, however after the transaction the paytm wallet in uber did not reflect the amount, and my money is deducted from my bank, now none of the company want to claim for this issue, and i do not know how to solve this problem, i have contacted both the companies through email, as clearly their call center doesn't exist, but with no resolve, hence i want this problem to be taken utmost importantly by consumer complaints with the respective companies. As i believe they have clearly made a fraud with me on this instance.

I booked my ride from uber. Veh. No. Mp09ta7901. Driver phoned and told for his acceptance. Later after some time, he phoned and informed that he is not coming and i should book some other vehicle. When i tried to cancel, it came that i will have to bear the partial expenses. So i did not cancel the ride.
One instance of such nature had earlier happened and i had to pay it in my next ride. So i have not used uber for a year. I do not want to pay for a ride which i have not taken due to driver's refusal.

I booked and wrote an uber bike this morning. From guru dronacharya metro station to v-12/19, dlf-iii, gurgaon, haryana. When i booked it the fare was showing rs.14 something; after we reached the destination, the fare changed to rs.28 something. I had paid rs 20/- to the driver thinking that i happily tipped him rs.5 over & above the asked fare. But as i was leaving the driver called me back and told me that the fare had changed. This is totally unfair. The fare should not change after booking. The amount is not much but what puts me off is that i booked for 'x' amount & i was charged 'x+y' after riding. Dear uber this is wrong

On 15th of august, uber eats charged me twice for single order. On asking, they told me that one of charge was pending for order of may month. They told me different cases at different conversion. Sometime they asked me to consult with my bank, sometime they said that i didn't pay amount for previous order. On different conversion, they finally agreed that it was there fault. They didn't update the payment that was made by cash. I want to fine them and also want to refund my amount in my bank account, not in their application wallet

Hello,
I am extremely disappointed with the uber services, this is my third time, first two times i let it go and this time i had to write,

Today i booked an uber moto at 9.45 morning and the moto suppose to reach me at 9.55 but it never got reach on time i was pissed off, i called him but he didn't answer my call despite he rejected my call four times, then he put the status as he has arrived and my journey has started, i was very angry and because of him i reached 45 minutes late today to my office my attendance has gone, please take action against him, i would be grateful.
His name: gopal
His vehicle no: ts03ef8701 (Hero glamour)
This driver is not at all responsible, he doesn't even know how to follow the map and to answer the phone call.

Please take action
Thank you.

Hi uber team,

I would like to inform you about an incident that happened just now an hour back. My car was parked outside my house in new alipore when suddenly an uber drive speed his car in full speed and banged against my car. My car was halted but still he banged into my car and damaged it. The bumper is crushed with huge dent, the tyre is punctured and rim broken. The uber car no: wb 04 h 5284 is responsible for the damage and the driver is trying to shove off the responsibility of damaging my car. I am hereby attaching pic of my damaged car.

I believe uber does have third party insurance and i want compensation for the same. Please help me out on this matter.

Regards
Pooja ghosh dastidar
Email: pooja. [protected]@gmail.com

Hi my name is sagar vohra r/o vikas puri delhi. Recently i purchase a wagonr from my friend and tried to attach with uber but due to some lack of information about attqchment i found a guy outside uber office stating that he is fron uber partner and he will definitely attach my car with uber and asked for 3000 rupees. And i was not aware about how to attach a car so i aggreed and he take moneyfrom my self and didnt recieve any calls.
Uber is reputative compaby why peoples like this doing like this
My money is totally waste becahse of tgis person. His name is happy(amit saini) and i m also attaching the screenshots.
I will be very happy if you check and block this type of persons fron uber till then im not attaching cars with uber
Thanks

Sagar vohra
[protected], [protected]

Dear concerned,

In last 25 days, i have used uber multiple times but out of those around 3-4 occasions, driver did the following acts which are not acceptable

1 cancelled the trip on their own & fees debited to me
2 driver refused to come as payment mode was thru paytm
3 driver refused to go to noida from delhi (Today 27th nov)

Can you please explain and revert

I booked a ride for my guest from nyay khand 3 to sarai kale khan railway station, driver cancelled ride in app and he came to pick up point. Completed the ride and when asked for bill he said rs 1200 and my guest paid that. Later when they said that we have paid rs 1200 in cash (Its too much expensive) i got surprised about the charges and thought to go in app and see the amount and raise a ticket. But then i saw that ride was cancelled by uber driver.
This is very disgusting and unprofessional.
I am not going to use this app. Earlier i was using ola but yesterday i thought to book it from uber and this happens.
Need my money back anyhow otherwise i know how to take it.

I just booked a cab on uber which was costing around 350 and u er asked me to buy a ride pass for 15% discount. Right after i purchased the pass the cost was showing 390 (After discount).. I searched on my friend’s phone and the same ride on his app still showed around 350.

Uber india is cheating consumer in the name of ride pass and increases the ride cost after one purchases the pass.

So, i've used uber eats to order a biryani, but got hair in the rice. Then i contacted the customer care, they replied my account was flagged with over credits so we can't give you any refund. How is this fair? I live in a pg in jadavpur, so i use uber eats frequently, and the restaurant too do some bad mistakes. So is this my fault to use it too much?

This is in regards to complaint against uber driver vehicle no. Ts07 ua 9941. He was overspeeding between suncity and bandlaguda jagir route in hyderabad. I was riding on a bike an driving in extreme left lane and he overtook another car from left side and just brushed my leg. It's extremely dangerous with these drivers who rush to complete their rides for procuring more customers and put other life in danger. When i stopped him he pretends as if nothing has happened and not even sure if was overspeeding. There were 2 traffic violations committed by driver, first one is overtaking another vehicle from left and second is overspeeding and rash driving. Not sure if these complaints will yield any result.

I have ordered food from uber eats on 25 november around 2:30 before their app/service become unavailable which is at 3 am. My order has been placed and carried by delivery partner from restaurant to my address between this time uber services went offline and my contact with delivery partner cut down. After an hour waiting i got mail that my order got canceled and money is deducted from by paytm account.

I used zaak epayment to pay my order from uber eats.. Paymemt was successful but since order was cancelled by the resturant.. I got a message stating that my refund will be intiated by zaak epayment within 7 working days.. Its already been 3 working days im yet to get my refund. And their is no notification about the status... So please hlp me on the same.

On 21 november 2019 i tried from my cell [protected] at chennai ashoknagar in uber schedule around 1330 hours for booking a car around 1615 hrs to go from my residence 18 lic colony ashoknagar 11th avenue to sundaram temple at raja annamalaipurm. Before i confirm my trip uber taxi came to my house 1345 hrsiself and hence i cancelled trip and told driver. Anyhow you charged around rs 45 for cancellation. Please refund same as it is not customer fault. Thanking you yf r. Balaktishnan cell [protected] chennai

I ordered 1chicken thali & 2 rotis extra. I was supposed to get 5 rotis in total (3 in thali & 2 extra) but i only got delivered with 2 rotis. And i contacted their customer support in app but they only replied with "sorry for your inconvenience". But what about my money. They should refund me atleast some of my money for incomplete order. It's not my mistake, it's their mistake. I want my refund....

Dear sir,

I am gopalakrishna, from gurgaon. I have booked an uber cab on 11th november 2019 at 5:45 am, the estimated cost of trip was 178.14/-. I have chosen the payment option as paytm. Once trip started destination reaching time shown as 06:25 am, in the uber driver partner’s screen. However, trip was completed before the 06: 25 am, after completion of trip, actual amount shown in the uber driver partner’s screen was 134/- and uber driver partner stating that he doesn’t have the paytm account and demanded me to pay the amount in cash. I explained to him that i have booked the cab on payment mode with paytm. But, he is demanding me to pay on cash. So, i have given 150/-, he given back only 5/- due to no change with me and with uber driver partner also. After some time, i have received a sms from paytm that the estimated cost of trip 178.14/- was deducted from my paytm account.

I have raised this issue in the uber app, but, uber management not resolved my problem in the app, i have searched for their contract no in the uber app and in the uber website also. But, uber contact no or customer care no are not available in the app and uber website also. Then, i have requested for the uber driver partner’s contact no through uber app. But, uber denied to provide the driver’s contract number.

I have paid actual trip cost in cash and estimated trip cost was deducted from my paytm account. Uber is not returning the trip cost which they collected twice for a single trip. And, i have tried to contact uber customer care to explain my issue in detail, but, the uber is not maintaining any customer care, just they were one side contact through their app.

I request you to kindly do needful and instruct the uber to return my money which was deducted from my paytm account.

Thanks & regards,
Gopalakrishna
+[protected]

Hi uber,

My ref# / tran id [protected]
I have just started my uber service in india, i was in between the ride configuration and the app was not proceeding to accept the payment details. Even after i had given all details for paytm. I did not get message for the ride confirmation for 10 mins. No one called me. And then i was charged 100 for no ride.
This is rediculous.
I need my money back.