Uber India Complaints & Reviews

Today[protected] I asked for a Uber ride by Auto. The driver's name was intimated to me on my app. Here is the entry in my Paytm passbook:+
• Paid for order
• UBER Order #25bbed590ff03d97a7bfc23a92f2aa0
• Transaction ID [protected]
• [protected]:38:38 PM
Rs 212.06
-
SUCCESS

This trip never took place as the driver did not turn up. Please refund the money paid by me immediately.

On dtd 03/09/2019 at about 6:11 pm my wife booked one maruti suzuki swift dzire uber cab (Destination to south sarania road via rajgarah-lachit nagar road, guwahati) just started the ride she told to driver temojin to go via short-cut through sreenage-tarun nagar connected bye lane to reach g. S. Road via abc
Being sreenagar traffic point thoroughfare is blocked at that time.
But the driver not heard my wife's advice and turn the car to sreenagar traffic point and as usual the road is blocked & he turn to ganeshguri to take u-turn.
When the car came to abc my wife again request to go below the bhangagar flyover to go through rajgarh-lachit nagar connected
Road to reach south-sarania to avoid unnecessary traffic jams of g. S. Road
But again the driver not given so much response and run the car over the bhangagar flyover and as usual rush in traffic jam at that time.
Then he take u-turn at ulubari and turn to lachin nagar.
Again my wife told to driver to turn left hand side at bye lane no.-9 in lachit nagar
But surprisingly he crossed bye lane no.-9 without taking turn and straightly drive to rajgarh and take u-turn (There is no any u-turn point at that place,
He reverse the vehicle to take u-turn) and lastly enter lachit nagar bye lane no-9 to arrive destination place
I. E. South-sarania (Being both bye lane is connected)

Moreover in entire drive the driver even not followed the google-navigation which is displaying in his mobile live.

My wife regularly go that place to attend coaching classes so we know the average fare which is approx rs. 70-80 but that day it comes rs.170/-
And the time of attending coaching was already missed.

How can a smart app company like uber can give recruitment of that type of smart less/non-professional driver driving smart cab.

It becomes a big-danger for all passengers if that type of non-professional driver drive throughout the city without having common sense.

Guess if any old lady or gents faces those type of drivers what happened??? Or any passengers who is new to guwahati???

We strongly object continuation of that type of non-professional drivers with immediate effect.

Uber never make up my losses of valuable time & money but they can stop losses of valuable time & money of others by dis-continuation of
These type of non-professional drivers.

I took a ride from udyog vihar phase 4 to dwarka sector 7 on 02/09/2019 in a maruti suzuki wagonr at 1:49 pm. I paid the entire trip amount of ₹299 in cash, yet it shows an outstanding payment is pending for the entire amount. I sent a complaint on the uber app but haven’t received a reply yet. I can’t book a ride due to the same issue. Please resolve it. Thank you.

I had a bad experience from uber auto today, drivers not turning up and last minute cancel the trip and put us in trouble and mental strain.
Even driver cancelled trip by not turning up will be charged to me as cancellation fee. i had booked an ubar auto from babusapalya bangalore and tried contacting driver several times and it's said number is invalid, neither driver dint contact me. I wàs waiting for almost 15 minutes in the point but driver dint turn up neither received any response from him. Later i tried booking an other ubar auto and saw a pop up asking me to pay my earlier charges of rs 20. We don't receive any response from ubar on complaint raised. Driver made me wait for more than 10 minutes, his number was invalid, he has cancelled the without notifying me and on top of all this ubar is asking me to pay a cancellation fee it's ridiculous. This needs to rectified and need a amount refunded.

My name is divy soni and mobile no. [protected]
I booked uber taxi on 21/7/19, 3:37 pm, when i called driver he said he is on a trip and going to drop someone than he will come to pick me, after 5 min he said he is on his way, i was getting late for my train, i called him many times he was rarely picking my phone after waiting of around 15 min he said its raining and he can't come to pickup location and cancelled ride. And uber is charging 42 rs. To me for this. I complaint uber they are saying it is their policy, but i think it's not fair to charge customer without reaching pickup location and cancelling ride. I have attached ride details screenshot. I need your help.

Yesterday midnight i had booked a uber cab from chennai airport to my residence. A driver anbarasu was assigned and when contacted over phone he agreed to come. After making me wait for more than 15 minutes he abruptly cancelled the ride and another driver was assigned to me. I spoke with this driver also and again after another 15 minutes he also cancelled the ride without any information. A third driver was assigned and after trying to contact him unsuccessfully after 2 phone calls i took another private taxi from airport. After booking the uber i waited for nearly 40 minutes without getting a ride at midnight. Terrible and pathetic. Hope uber identifies the concerned drivers and removes them eid services.

My brother booked ride from his phone no: +91 [protected] on 16th june 2019 at 11:24 am from b-11, derawal nagar, gujranwala town delhi, 110052, india to 52, block a, rajasthan udyog nagar, jahangirpuri, new delhi, 110033, india
Driver's name: mohit
Car no: 1481
Model: tata zest
We lost 3 bags with our precious dresses and accessories in it and as soon as we came out of car driver started car and didn't even opened trunk of the car we called him too but no luck. We went to uber office and complaied too but no luck as no body wanted to help us and still waiting for response from them but nobody is helping us this is ridiculous as this is not a joke as it was my wedding dress and uber customer service is worst and not at all helping us.

I had placed an order for dinner at uber eats (India) mobile app (Payment done online in advance), the delivery boy never called, we communicated through chat, but he cancelled the order too early. I met him just 10 seconds after he cancelled, none of his suggestions worked to re-book the order. He had the food with him, but couldn't give me because neither he could contact nor me could contact uber eats customer care. I have raised the matter in the help section of the app. There are no phone numbers in the app, horrible service. I want my refund.
I will continue to buy from zomato or swiggy but never from uber-eats, they are better to ride taxis & not deliver food. Unprofessional behavior of the delivery boy.

I want to complaint against uber driver.
I book ride for my father - senior citizen on 26th august, 2019 at 12.25 a. M as we were in my nephew marriage and there was network problem, i came outside to book cab.

My ride was on non cash method and driver charge rs. 150/- from my father, as we will not able to talk due to network problem, so he paid.

Later when i book ride then it shows previous outstanding of 178.89 and i paid by paytm. Without payment of previous due - i will not able to book ride for me.

Now there is a double payment, pl. Refund my cash payment of rs. 150/-.

Driver done fraud to us - as he know that ride was on non-cash method, still he took money from my father, why?

Now when i claim for refund then your executive denies that there there is no policy to refund and told that we will take action against driver.

Either refund my money or give the number of driver.
If you not taking charge of this fraud then why you are protecting such driver

Hi sir

Uber cabs dont have any customer care no. For the riders. The only way you can contact is through there apps regarding the rides but in case the rides is cancelled by driver and some other driver came for the pickup you cannot raise any complaint for the driver. I have faced similar issue and tried contacting uber but there is jo way to contact them.
I guess to operate a service at this big level they must be forced to have customer call support as they are providing their service 24*7.

PFBA
i have order at around 9:30pm on 22/02/1994 but its shows it will be delivered by after 10:30 pm so instantly i call to u n aksed for cancellation becaus3e who will going to wait for more then 1 hour for food at night so i want to cancel it.
However associate said u will be charged full amount for cancellation so my issue is why i m bearing that amount so i aksed for cancellation
My order was cancelled but i m yet to get refund of INR 122.
Worst services.
Worst experience, i will keep spreading and i am sure that i will make u almost more then 50 customer's lose and more.

Dear sir,

Today during ride i forgot my iphone 6plus in uber cab.

Cab details:
Driver name: phulchandra
Vehicle number: mh01cv0292
Date: 28th aug 2019
Time: 11:30
Coming from: mumbai domestic airport to worli
Forgot iphone 6plus mobile phone back seat.

My details
Name: gangaprasad gujjeti
Lost item details: iphone 6plus, imei no: [protected], meid no: [protected]
Mobile number: [protected]
Other alternative mobile: [protected]
Email: [protected]@sharptechcompany.com

Please do the needful please sir
Gangaprasad gujjeti
[protected]

Facts-
I took a trip on 24th Jan, 2019, the total distance was 2.1 kms, ride time was 5 minutes. I have paid 69 rupees in cash (screenshot attached)
Problem -
Now uber kept showing me a fare of rs. 680 everytime i tried booking another ride subsequently saying its outstanding.

I checked all my past trips, found no trip of the said amount, wrote to Uber. Now I have learnt through my own investigation that i am being made to pay interest on a fare i have already paid, this 69 rupees has now become 750! If i have already paid this in cash, why is uber charging me interest for the same?

Uber charged me for trip which i have not taken. I requested the uber ride on 26/08/2019 at 21:01. My driver reached 2 km away from my location and deny asked me to come 1 km by walk when i refuse he started the trip without me and charged me full for the trip. When i report the matter in uber cc they simply reply we can't refund the money. It can be clearly seen driver didn't reach my pickup location and any driver can start the trip without picking. This is the big bug in uber service which ola rectify and stared otp to start the service. Uber is cheating with the people and intensely not started otp code service to loot people.

I placed an order #59f2a from a restaurant for a fish biryani and they deliver from a different order a different dish. I have the receipt which they gave and the picture of what i got. I raised a ticket through help section and they resolved it stating they will give feedback. You will not be able to open a ticket once resolved even when you respond to that email. Through app of you click on the option not resolved, it just closes the ticket automatically. You can't make a call unless you have an active order. I placed another order and called them after 2 weeks and still the response is system is not allowing them to refund. I have spoken to my lawyer and is raising a complaint in court.

This is for cab number:kaaf7164
Driver's name: raghavendra
I booked the acb around 5:45
I was trying to call that person so many times and he wasn't picking up the call at all!! How are we supposed to know where he is when he doesn't pick the damn call?! Everytime i called him, he disconnected the call. So i tried to leave him a message in that app. Later after 10mins he calls and he is just quite! I asked him where he was and he says i dont know where iam. There are only houses here. I ask him to give someother landmark so that i can go there itself. He doesn't answer. He says he will come. I tried calling after 10mins once again and he kept disconnecting the call. And later i got a notification telling he cancelled the cab but i was charged about 46rps. Later i try to book another cab and that same bloody person accepts the ride and i try calling again, he dosent answer and he cancelled the ride after 10 mins. Seriously what kind of cab drivers do you have? So unprofessional! And charging customers for something we haven't done!

This is regarding my uber ride on saturday morning with sanjib by the swift dezire car no wb056666. The driver took a different route not preferred by me which took a longer time and incurred trouble for me. It has become difficult to ride in uber in kolkata as even by paying a huge amount of money we do not get comfort and hassle free ride. After paying double the money who would like to take irritation and unnecessary trouble? Please look into the matter and try to match what you promise in advertising

Please stop cheating your customers. When as a loyal customer i did pay the trip cost through cash how could your app show the amount is due? How difficult it is to settle the amount? Also why as a customer i will try to win just 210 bucks by making any story. I saw very clearly after my trip got completed the fare cost at driver's phone and paid accordingly. You have such a bad customer care support. I have been following up on this and pre-recorded messages are being sent by executive. Do not tell me that i had chosen for some payment method and it was my mistake to pay the cash. I am not new to uber. I know when to use which option. These days all your driver partners refuses to take the ride if its not cash. Hence i had opted for cash payment only. However i cant prove that as it is not showing such in app now. Please do the settlement in your system. So that you can continue your services without any negative image.

Dear Sir /Madam,

This is regarding a serious issue that has been implicated on me for the journey that was undertaken on August 4th evening

Uber Lite Booked Date August 4th Evening
Time : 20.00 hrs Approximate
Destination: Powai Sun Shine to Yogi Restaurant
Problem Faced :Driver sense of driving was correct, speed, zipping, honking and reckless driving on pot holes and bumpers. When consciously corrected the driver he refused to acknowledge along with driving he was constantly talking on his phone. He was again admonished and advised to concentrate on his driving and our safety .

As we reached our destination the said amount Rs. 238/-was paid as follow denominations 2 x 100 notes, 4 x 10 notes .
While getting off the car we again reminded the driver to be mindful and respect the passengers safety while driving. The entire payment was completed in the presence of 2 other riders who were friends/family as PROOF.
Feedback has been provided immediately on the app.

The next day we received a call to understand the issue which was explained to the customer support team and the arrogance of the driver .

As per the customer support team they should have mentioned about the Non Payment which was reflecting from our end. which i got to notice only when the call got over.

If I as a customer o[censored]ber did not pay the driver it should have been dealt immediately and not the next day, we are respectable citizens who opt for Uber regularly would never do a demeaning thing of not paying the driver and availing Uber services. The driver should have called the Uber Helpline, should have availed police support which is prompt in Mumbai or not moved from the place if the payment was not paid.

The DRIVER knowing that the feedback /rating would be negative has deliberately twisted the ride by fabricating a false case of non payment .

First I need a call with your senior most person from Uber - second the driver needs to be sacked and his license should be revoked for the next 10 years.

I[censored]BER is still implication false charges to pay the previous balance it is not fair and I will deal with this at a serious level.

A few rustic drivers like this will black list Uber so please gear up and get your processes /training/integrity in place for the betterment of your customers.

I booked a uber cab on 15 august and the fare was shown within a range of 285-345 and then later on they charged me 525 and after my multiple complaints they refunded me the amount as uner credits but when i took another 2 rides on 21st august the drivers of thw company refused to consider the uber credits they said that the fare shown on there mobile have not deducted with any credits and after arguing with them for plenty of time i have to give them cash and later on my uber credits were also deducted so this way the company charged me double times and they refused me to refund me my money and there customer support system is pathetic they don't respond properly.