Uber India Complaints & Reviews

I have ordered a food from ubereats and was cancelled itself as it ran out of stock and the consequent money with debited and for 2 weeks i have been writing to uber eats still they have not given the refund. All they have to say is they are facing technical glitch and later say they have helped me out and deleting this thread when i asked ubereats for a solution. Deeply disappointed by the ubersupport.

Incident happened on 18/8/2019, sunday, around 3 pm,
Location: nsk salai turing corner, vanuvampet, chennai, near bharath hospital (This corner is a blind spot or no view of the vehicles coming from opposite end),
Actual incident: uber driver urged me to overtake me, continuous horn and starred at him when i gave side, do you guys need to do that while driving? What a ignorance? Absolute nasty hooliganism

Driver details: young boy with beard, very immatured,

Kindly take action action against this guy immediately, this happens with uber multiple times, i will bring the car numbers from next time for sure.

Teach them that, it is very important to respect not only the customers giving business to you, also to people on the road, because we are paying tax to the govt of tn to use this road/infrastructure. Stop mad driving and domination on roads which would lead to accidents, kindly educate this person and all your drivers, do not deny your ignorance please. It is very very uncomfortable to face your drivers while driving our cars on chennai roads, not sure why no one takes care of these things.

I left a house key and my phone on the back seat of the cab on 18th August 5:29 AM, which i realized in matter of just 5 minutes after my drop, I called my phone which was not in Silent immediately from my friend's phone, nobody attended and the phone was deliberately switched off in next 15 mins . I contacted the Uber driver after accessing my email & the driver he agreed that he has the key but denied of the phone and said the customer who boarded after me might have taken my phone . I spoke to Uber customer care to get information on the trips taken by the driver post my drop to able to track the Phone. (If there was no trips taken in next 15 minutes then the driver was lying) . The customer care promised to reveal this info if i make an official complain i made an official report of Lost item with Bangalore Police. which i have shared a copy with the customer care, But still uber is not willing to share the information,

Even if the chances of getting that phone back is slim, I just want to know does Uber even care about the loss of their customer .
And what actions or attempts has been made to confront the driver .
After several attempt the driver contacted me to return the key, But upon being asked about the phone said that he doesn't have the info of the customer who boarded after me, And Uber would not help me with this info .

Click on the following link https://drive.google.com/open?id=1--9OmaTfWK7-HgRZzK3e28mTUBLtn7Ir to view Lost Item Report & Uber Email Trail

I would want to file this complaint to get the Trip info of the Uber Taxi on 18th August after 4AM IST .(License Plate: KA03AD6552 ).

In today's world Phone is an important commodity, A lot of data is stored which risks to identify theft, fraudulence and hacking, But Uber doesn't seem to be bothered, Forgetting that the same commodity is helping the company to run their business .

On Aug 18th, 2019 i booked a ride in Uber in Chennai for which the estimated amount was Rs. 196 but at the end of the ride the driver started demanding extra Rs.265 ( total Rs 461) when i denied extra payment he started shouting at me at 12 Am in the midnight. Uber India doesn't have a mechanism to check the drivers who receive cash payment update properly. If the driver partner does not update cash payment it becomes an outstanding payment for customer and customer care is hopeless since repeated automated emails get triggered whatever customer complains. Lost peace of mind because o[censored]ber.

Hi team.. suddenly uber payment method paytm has been disabled.. i tried by uninstalling the paytm n install still as an issue .. to book a ride i need to select cash option wherr the paytm option is unavailable this gives an errors.. i tried uber help many times there was no proper use. Could you please do the needful
Uber Reg. Mob. [protected]
Anitha and Bangalore

I was booked a cab the bus station which was which was shown 268 rupees but i was charged 1541 rupees i. E 1273 extra money without informing me anything. If i carry exact amount 270 where should i go to pay extra money these uber drives don't show minimum respect towards customers and they didn't even generate receipt for my ride.. Help me regarding this

I have added the screenshot of the uber trips i have taken till today. My registered mobile number with uber is [protected].

The first ride that i booked years ago, i had paid in cash. But it seems that uber partner hadn't updated that the fare has been paid.

Now that i booked this another cab recently the uber partner collected the pending amount as per their system. I have been overcharged kindly repay. I will have to approach social media to highlight such malpractices.

My contact number is [protected]

I had schedule a cab at 3 am on 17th august to kolkata airport. It didn't show up. Then i got at least 15 matches for rides to the airport. They all cancelled. It was harassment of a service from uber and nobody is liable for that. From 3 am in the morning till 5 am i kept on looking for cabs as there was no other mode available. But to no avail.

Disgusting people.

I booked an uber on 7.7.19 from delhi airport to taj mansingh hotel, since my credit card had expired i choose the cash option and paid the driver 413 rs in cash. Same day evening also i booked an uber from taj hotel to hauz khas enclave, i again paid the driver full amount in cash. Later i see an msg that i have a pending amount, i don’t understand in cash options how can i have pending amount, why will the cab driver let me go without...

I have booked uber cab on 02/08/2019 at 8:08am for most frequent travel location.in the uber driver's app, it was showing some different location but in my phone it was showing correct location. Driver took me to that location which is a remote area and told me to update location once again. Even after updating it was showing same wrong location in his app. And finally he dropped me at my location through google map navigation. Because of this, i was charged extra 212 rupees. It was a problem with driver's uber app and not mine.

I ordered food from cafe bahar restarent, order id #7dd74 cost is 113.01 rupees, i paid the amount to uber driver 113 rupees, uber drivers reported at paid cash is 0, i sent a mail to customer care, but that people unprofessionally replied no response needed, "ensure that the delivery partner swipes"paid"on his app, if you've paid cash for your order". That time of delivery driver not completed that transaction, is showing tracking only, after driver gone 10 minutes tracking completed, receipt generating, it is showing paid cash is "0", i want contact customer care on phone not connecting the phone, uber also not giving mobile number of driver. This is unprofessional, please take action on uber

On 12th august 2019 i had mistakenly placed order from "leon grill - st. Marks road order #61f3b" at 2:59 pm. Since the order type was cash on delivery order was placed without any confirmation. Since the order was placed by mistake, i had to cancel the order and i did not find any option to do in the app.
Within 30sec i had called the ubereats support to cancel the order. I spoke to rahul from ubereats support, i explained the issue and he immediately reached leongrill restaurant within 2mins ie 3:01 pm. However, restaurant confirmed order was accepted and ready for pickup. I now doubt within 2mins of time how can leongrill prepare the order, do they prepare order overnight and send the same order.
Later the order was been cancelled by ubereats customer care and food never arrived. However when i had placed another order same day at 11:37 pm i forcibly pushed for the payment of 234.99 for order made at 2:59 pm. But later the order made at 11:37 pm never arrived even after waiting for more than an hour. Later ubereat!! Cancelled the order giving some reason.

Now i want to know. When i as a customer also most immediately called the uber eats support to cancel an order which was been placed by mistake and those guys did not and later i was been charged for food which never arrived. But now uber eats has all rights to cancel the order at any given time. Ubereats made me strave that night.!!
I need justification here!!

Thanks
Deepak maroli

I got into cab and after 10 minutes driver pushed the cab into petrole bunk and let waited there only for 30 minutes when i asked about the same he said go and find new cab and completed the trip even not covering 2kilometers and that too night where the area is not safe if you stand single. Even for this uber has charged 101 rupees from my pocket for dropping me on middle of the trip. They forced me tonpay for this trip to my next driver, i have paid total 263 on next trip which actual cost is 161. Given are the screen shots for your reference.

Please ask your in support staff to reply only on this points which I furnish below.
I would like to share a bitter experience I had with Uber, it happened almost before a month but the customer service could not solve the problem all they know is to send irrelevant messages.
On 24 may I booked cab through Uber from my mobile, the cab reached on time and I boarded it but on the middle of my trip I noticed that particular trip is canceled and to my shock the driver asked me to pay double the amount which was quoted to me during booking. When argued the driver showed me the higher amount which was displayed in the Uber device and asked me to take up the matter with customer care. I immediately contacted them to refund me the difference in amount but repeatedly I got a reply that my cancelation fee is waived which is ridiculous.
The following points are my concern and please investigate and I expect a positive reply.
1. Who has canceled my trip?
2. If the trip is canceled why did the cab arrive at my pick up point?
3. How did the driver get a different amount in his Uber device, which was more than double of the fare quoted at time of booking
4. Did Uber investigate this issue with driver on the very first day as I have made complaint immediately?
5. What was the outcome of investigation and Uber try to retrieve my extra amount from the driver?
Kindly reply to all of my queries as it is genuine grievance of a mishandled customer

I have ordered food from uber eats on 12 August, at first i tried paying from paytm but it have shown some login issue so i changed payment method into Cash On Delivery, even after that money is deducted from my paytm account, as well my food order also got cancelled. So neither i received food and my Money is also deducted from paytm after complaining about it to uber helpline rather than processing refund they are arguing about delivery partner. Saying he tried reaching you bt u wr nt available. I want to know about my refund but they are not helping at all with that.

Order#902ad i ordered food, raised many complaints to resolve the issue, no proper response, they have delivered burnt food, delivery is late, from 1 week raised around 30 complaints on their platform but there is no resolution, they are closing the ticket without my permission, kindly black this kind of apps nowhere helpful for anybody. Expecting a reply after this complaint

Excessive fare i have to paid on road, but no reply i am getting from uber india.

Bikash saha
Attachments
Wed, aug 7, 9:27 am (2 days ago)
To uber

While booking hyundai xcent fare indicate rs.707/- but on while reaching tarekeswar baba temple fare shows 1555/-
It is very unfair and not justified.
Fare has been paid

Your reply is urgent

They cancelled my order. By saying, delivery partner would not able to deliver the food without my permission against there policy. They have not paid any compensation, they just informed me and cancelled my delivery. Order no. : 86e5f. They should porovide new delivery partner by themselves. Otherwise new order will take double time (I got late for work).

07/08/19, 5:31 mukesh sharma, toyota etios
From nsut to my home

I paid in cash. How do you expect me to present receipt of that? It's outrageous!!! I paid full amount of rs 230. The driver is a cheater. Do you expect me to take pictures of me giving drivers complete cash from now? And no customer care service so i can talk about my issues. I can even tell you i paid two hundred notes, two ten notes and two five coins.

Dear Restaurant partner and Uber Team,

Please audit this call external quality and arrange the call back immediately..

Today i have received a order from your stale, however i already talked with Merchant via customer care, inform that please replace the ruti and and rice, while receiving the order its shown ruti is there and rice less quantity also order was totally cold..
So that order was delivered to me from some cheap substandard restaurant..

Also after deliver the order call cx care and talked with Team Leadr Deepak also as well talked with Mr. Gurwinder he said he will take the action regrading this issued and as per promise there are no call back from higher escalation team.. So that arrange the call back from higher person team and audit this call quality team..

BR
SANJOY KHATUA

[protected], [protected]