Uber India Complaints & Reviews

Please ask your in support staff to reply only on this points which I furnish below.
I would like to share a bitter experience I had with Uber, it happened almost before a month but the customer service could not solve the problem all they know is to send irrelevant messages.
On 24 may I booked cab through Uber from my mobile, the cab reached on time and I boarded it but on the middle of my trip I noticed that particular trip is canceled and to my shock the driver asked me to pay double the amount which was quoted to me during booking. When argued the driver showed me the higher amount which was displayed in the Uber device and asked me to take up the matter with customer care. I immediately contacted them to refund me the difference in amount but repeatedly I got a reply that my cancelation fee is waived which is ridiculous.
The following points are my concern and please investigate and I expect a positive reply.
1. Who has canceled my trip?
2. If the trip is canceled why did the cab arrive at my pick up point?
3. How did the driver get a different amount in his Uber device, which was more than double of the fare quoted at time of booking
4. Did Uber investigate this issue with driver on the very first day as I have made complaint immediately?
5. What was the outcome of investigation and Uber try to retrieve my extra amount from the driver?
Kindly reply to all of my queries as it is genuine grievance of a mishandled customer

I have ordered food from uber eats on 12 August, at first i tried paying from paytm but it have shown some login issue so i changed payment method into Cash On Delivery, even after that money is deducted from my paytm account, as well my food order also got cancelled. So neither i received food and my Money is also deducted from paytm after complaining about it to uber helpline rather than processing refund they are arguing about delivery partner. Saying he tried reaching you bt u wr nt available. I want to know about my refund but they are not helping at all with that.

Order#902ad i ordered food, raised many complaints to resolve the issue, no proper response, they have delivered burnt food, delivery is late, from 1 week raised around 30 complaints on their platform but there is no resolution, they are closing the ticket without my permission, kindly black this kind of apps nowhere helpful for anybody. Expecting a reply after this complaint

Excessive fare i have to paid on road, but no reply i am getting from uber india.

Bikash saha
Attachments
Wed, aug 7, 9:27 am (2 days ago)
To uber

While booking hyundai xcent fare indicate rs.707/- but on while reaching tarekeswar baba temple fare shows 1555/-
It is very unfair and not justified.
Fare has been paid

Your reply is urgent

They cancelled my order. By saying, delivery partner would not able to deliver the food without my permission against there policy. They have not paid any compensation, they just informed me and cancelled my delivery. Order no. : 86e5f. They should porovide new delivery partner by themselves. Otherwise new order will take double time (I got late for work).

07/08/19, 5:31 mukesh sharma, toyota etios
From nsut to my home

I paid in cash. How do you expect me to present receipt of that? It's outrageous!!! I paid full amount of rs 230. The driver is a cheater. Do you expect me to take pictures of me giving drivers complete cash from now? And no customer care service so i can talk about my issues. I can even tell you i paid two hundred notes, two ten notes and two five coins.

Dear Restaurant partner and Uber Team,

Please audit this call external quality and arrange the call back immediately..

Today i have received a order from your stale, however i already talked with Merchant via customer care, inform that please replace the ruti and and rice, while receiving the order its shown ruti is there and rice less quantity also order was totally cold..
So that order was delivered to me from some cheap substandard restaurant..

Also after deliver the order call cx care and talked with Team Leadr Deepak also as well talked with Mr. Gurwinder he said he will take the action regrading this issued and as per promise there are no call back from higher escalation team.. So that arrange the call back from higher person team and audit this call quality team..

BR
SANJOY KHATUA

[protected], [protected]

I have made last 2 ride with uber in Ahmedabad in which 1st ride is 100 ₹ and 2nd ride is 120 ₹. I have paid by cash to both drivers as they have not Paytm money transfer option. So later, I have also deducted money from my Paytm wallet. If I have already paid by cash then why they show us the the deduction in Paytm?? There is also not customer number in uber app for help. I want my cash back.

I have not used uber services since 1.5 or so year still 3 suspicious transactions occured in my bank account on 4th august 2019 from yoyr uber bv vorden.
77.17 rupees debited at 1.40 pm.
77.17rupees reversal
223.11 rupees again debited
I have blocked all my bank account due to fraud transactions from your offices and put request to close my uber account forever please close my account as soon as possible. And put a investigation at your office on how fraud transaction is being done in my account as i have never took a trips since 1.5 year from my below account. This is sincere request do something to prevent such things happening in rider account else everybody will move away from uber.
For people's reference i am putting fraud happened earlier from uber bv

https://www.theguardian.com/money/2016/apr/22/uber-scam-hacking-account-phantom-...⇄

I have not used uber services since 1.5 year still 3 suspicious transactions occured in my bank account on 4th august 2019 from uber bv vorden. I have blocked all my bank account due tofraud transactions from your offices and put request to close my uber account forever please close my account as soon as possible. And put a investigation at your office on how fraud transaction is being done in my account as i have never took a trips since 1.5 year from my below account

For people's reference i am putting fraud happened earlier from uber bv

https://www.theguardian.com/money/2016/apr/22/uber-scam-hacking-account-phantom-...⇄

Hi team,

Since the uber has started its operations in india there is no proper justification for the customer. Uber has given all rights for the drivers to start and stop the trip wherever they need even though driver don't arrive at our location, don't pick and we don't take the trip. Uber is tracking every detail of the ride, even the road map. They can clearly see where the pick and drop was done by driver. After knowing all this they raise this silly reason mentioning why haven't you cancelled the trip when you have not taken it. When the uber has proof right in front of them that raise such silly questions with customers just to not to refund the amount for the ride which the customer has not take. This is the way they deal with customers. No logic at all. Such companies shouldn't survive.

I ordered veg paneer roll from rolls mania pimple saudagar on 31st july night.
I neighter received call nor message from delivery boy and they cancelled the order without refund. I called uber support but they said they can't do anything.
I want my money back.
My order id is order #9fbf6.
My uber registered number is [protected].
My name is pooja ranglani.
Please help mebto get my refund.

I want refund for trip on july 31st, 2019. Auto driver came to pick me up and then denied to start the trip as he wanted payment in cash. I only do online transaction. He reacted on this and started abusing. This man is rude and used abusive language. Uber you are supposed to protect your customers. Don't you check background of drivers?? This man can hit any rider or maybe do something worst. Uber has not returned my money. Neither investigated this issue. Shame on uber.

Hi, i booked uber and finished my ride aswell. Looks like there is some problem at your end and i noticed that the drive was cancelled by driver after reaching the destination point and collecting money aswell. Same was the case this morning where my cousin could not trace the driver and she had to cancell the drive after talking to the driver (There was confusion and driver answered that he has already accepted the drive and it will take 1hr 7min to complete the drive, but we were with him in the drive). My cousin booked another uber and cancelled it again after learning that we were picked up by the first booked uber. So, she had to bear 2 times cancellation charges. We reached our destination by the first booked uber this morning.

I had done recharge on paytm website worth rs 1010/-. Out of the rs 1010/-, recharge was done for rs 10/- which was successful and the remaining rs 1000/- was for a uber voucher.

This uber voucher was successfully provided by paytm which was supposed to be redeemed on the uber app for future payments on the uber app. So there is no problem on the part of paytm website.

The problem was on the part of the uber app. The voucher couldn't be added/redeemed on the uber app as there is no option to add gift voucher in its payment section. The is no uber customer care support too.

Kindly help me redeem this voucher worth rs 1000/- on uber app.

Hello, I have been charged 321₹ for my last trip and initially it was just 87₹ when I booked the cab. In the receipt it says i have been chagred 231 for tolls and subcharges. Inspite there was one of the toll tax office in which driver paid just rs 100 there. And why the hell I have to pay this much ammount. You should have initially displayed the correct amount, you are showing us 87 ₹ and after trip it just more than 3 times of the initial price. I would have opt for another option.
My ride was from noida sec 76 to shivaji road gharoli extension, gharoli Noida uttar Pradesh 110096

Customer services liked Uber eats should be awarded that too at Red Fort ! #sarcasm
So frustrating to solve an issue on call with customer service for more than 40mins and yet the issue doesn’t get solved.
You guys are such a cheat, your application support team needs to work a lot on the application, it sucks man!!! #ubereatssucks
I tried to place an order on your application while I was going through the payment option, I had selected debit card as payment mode and when I entered the otp to confirm the payment YOUR APPLICATION THROWS ME BACK TO THE PAGE WHERE I STARTED AND A POP UP COMES “NETWORK TIMED OUT ERROR PLACING YOUR ORDER”
as per a normal human being when you see this pop up it means that the order has not been placed, and as usual every human being would try all over again to place the order, which I did too. Later the delivery agent delivers me both the package and tells that the order cannot be canceled bcz I had made the payment online. (Now making online payment is a mistake) so I called the customer service to solve the issue and the agent says “I understand the issue but I cannot help you, the delivery status has been completed so we cannot refund your money” and when asked to transfer to a manager, the call gets disconnected later when we try to call back again the new agent has to be told the whole story all over again, hence the answer from the new Customer service agent stays the same that they cannot help me. So I ask the agent to transfer to a manger and yes this agent did transfer to a so called floor supervisor, and the floor supervisor says to process the refund he needs three criteria to match
1: amount of both the orders should be same - amount is the same in my case
2: payment should be done through the same card - card used is also the same in my case
3: the time of the two orders should be same - and in my case the time difference is 1 min now for your technical glitch on your application why should I be penalised???
Hence your customer service refused to refund my money.
I will ask you one thing, just bcz your app should the msg stating the order is not completed that’s when I tried to place the order again immediately, and later you guys charge me for two same orders and force me to accept the order !!! Why should I even accept the order when I had ordered only one.? And if I really had to spend money then I could have atleast ordered something else, now why should I accept two same orders and pay for it ?
And moreover the floor supervisor says that he can’t do anything and even if you speak to higher authority nobody can still do anything. How cheap service is it then when you cannot help a customer???
And also the supervisor says just because Uber eats have to pay the restaurant and the delivery agent they will not refund and I have to accept the order. This is how worst customer service you have who straight away Denys to help.

Now Some one from your higher authority has to respond stating why I shouldn’t be refunded on this issue and after loosing so much of time behind this issue don’t I have to to get compensation too ??
Shouldn’t I take this too further??
You give me an answer
Your application shows wrong error msg and later duplicates my order, does it mean that I have to pay for something which I had not ordered for at all ????
The whole world should know this !!! UberEats India Ubereats Ubereats @ubereatsindia
UberEats Uber EatsUberEATS Drivers/Couriers Nationwide Uber Eats Delivery Drivers Ubereats Jobs Swiggy Zomato foodpanda Consumercourt

#worstservice #worstubereats #cheatubereats

Swiggy India and Zomato India your prices might be ₹5 extra but i don’t have to go through ###.!
I’m sorry I will definitely choose between only you from the next time bcz I know I don’t have to go through this if it was swiggy and Zomato!!!

Grow up UberEats you guys are international !
You have to maintain your respect.!! For you ₹100 might not be a big thing but for me as a consumer I have to think twice before spending ₹100

Get me my refund back !!! Or I have kept the extra unauthorised order on my door please come and shove it up.

I booked uber pool cab wb052986 on 30.07.19 for pick up at taratala xing, kolkata. Eta was 5mins during booking which gradually became 12 mins. Cab was not moving for 10 mins & driver showed no intention of coming when contacted. I was charged cancellation fee of inr 47.25 incorrectly by uber which they are denying to refund. I want refund of money.

I booked a cab from victoria layout bangalore to the airport and in the uber app it was written airpot toll free
The driver asked me to pay the amount and when i told him that it's included he stared at me and told that you have to pay cause it's pool and i told him no last time i didn't have to pay he was like go complaint to the uber
Too unprofessional

I paid my driver in cash 80 rupees but he did not update in the app.
And it was showing me in the app pending amount to be paid to uber.
I raised a complaint to uber via mail but they did not revert and my complaint was pending from days.
Now i wanted to order food from uber eats so i called customer care and he told that sir you pay only the food amount and no need to pay pending cab charge which will be waived off later.
When the delivery boy came he asked for the total money including 80 rupees else he will not give me the order.
So he took away the food and went back.
Now my cab 80 rupees got waived off from the app but the food money has started coming in pending amount to be paid to uber.
It was a glitch from uber and i want all this to be waived off from my account.