Uber India Complaints & Reviews

Uber india is another big scam it's one of the major issue they scam cx also denying the service is one of the major issue for uber driver for the instant i used to be a trusted partner with uber every ride i take but uber dump and scam me indeed no cx service accept be email option which not helping, unprofessional, no resolution, only the same email come as usual computer verbiage not even getting the issue i recently book a ride when i first book the charge rs 467.63 but fare comes with rs 486 and i was charged rs 500 with an excuse that he doesn't av change which i will accept this, while i was shock to see another story with a new fare come after 1 days that i didn't pay the complete fare on my ride my charge was rs 872.64 which i send email to several agent but deny me to help no resolution till now it's not my last to let them happen to any passenger i will never tolerate or let this scammers or fraud business happen between us am hoping that so many o[censored]s can see the hidden fact and reality uber does kindly resolve my issues before anything happens for your own benefit that's what i want to share guys please be careful with uber

Took uber ride from shivajinagar bangalore to giripuram, cottonpete bangalore. Shown amount was 123.67 rs for a distance of 6.5-7 km max, but after reaching destiny final amount shown was 473 rs and distance traveled 25 km. While going to same destination 117.14 rs was charged and distance shown 6.63 km. Time taken to travel both times was 27 min. Uber is indulged in daytime robbery. They don't even have customer care number to contact. You have to fill a prefilled questionnaire and cannot even write down you complaint.

I have ordered biryani from kg through uber eats and the delivery guy even after contacting him canceled my delivery. Now uber eats is charging for the food which i did not receive (Date of order is 21.7.2019).
After contacting the voice team on 24th they told me to write an mail to them so i did but there was no response from them till now. So i again contacted the voice team on 27.7.2019 to remove the amount which they are charging me for but they are saying you have to pay the amount for the food which i didn't receive. They are not giving solutions instead they are charging the customer for not receiving the food.

Order no. = #eead3
These people sitting here in india are doing frauds through their delivery partners.

#fraud #chor

My name is shruti kulkarni and i have lost my mobile in the user car. I dont remember the car details but it was dustin car.. I took this cab on 26th july 2019, friday at 7.29pm from the location undri, ciera phase 1. To reach karve nagar.
Need help to get my phone as there are work related documents and contact numbers. I was carrying my baby with me in the car.

I made an order in uber eats and was doing the payment with credit card after entering the otp. The application gave me an error saying payment got declined. So i retried to do the payment and again got the same error, but now what i see that application has created 2 same orders and money got deducted from my account. I called the support team to cancel the order but support team said they will cancel the order but will charge full amount for cancellation.

Why am i suffering this problem for faulty application

Order details :

1. #9a68e
2. #7acd1

I need my amount back. It was not my fault for double order

I've lost my phone when I was travelling from maruti suzuki ertiga with the driver saikul. I contacted the driver but he totally refused and I definitely know that he has my phone because it was still ringing. He was also so damn rude with me. He was saying that I've ruined his morning and I could do anything about it and he just didn't care enough about the situation

On 16/07/2019 i took a trip from noida to rajendra nagar sahibabad. Driver took wrong route where i have to pay up - delhi toll charges. When i asked him not to go via this route he argued and behaved very rudely. A trip of amt rs 268/- cost me rs 589/-. I refuse to pay the excess amount. Now uber deactivated my uber account saying that i misbehaved with the driver. I asked them why i have to pay up - delhi toll while m travelling in u. P only. The route taken by driver was long and congested. There are so many alternative routes then why uber force us to pay excess tolls. Kindly look into the matter

Hi dear,

I have been charged unfair fare on july 20, 2019 by uber for the trip from noida sector 93 to rajnagar extension, ghaziabad.

When i booked the uber cab from uber app for my mother as she is new to town and not aware of route of delhi-ncr.
Uber app was showing fare when i booked the cab was approx inr 370-376. When my mother dropped at destination driver asked for inr 602.17 she was surprised as i have given her only inr 400 in cash to handover the driver after completion of journey. Driver said toll tax of inr 231 has been charged extra for this journey, which was way beyond of approximate fare shown at the time of booking the cab. I agreed to pay the amoount and booked the cab as per fare expectation but driver took the advantage of its monthly pass.

Uber driver took noida-delhi-ghaziabad to maximize toll tax. Though there is another short cut route noida-ghaziabad through dadri-indirapuram to rajanagar extension and there is no toll tax within this route. Many a cabs do take this route who do fair practice.

Since, most of the cab drivers have monthly pass for multiple entry and exit for toll. They use this weapon to target innocent customers to maximize the fares, which is a unfair practice followed up by these cab drivers.

Moreover, when i complained the same to uber they are blindly supporting the driver and undeterred to take any complain against the him.

Same incidence happened to me with ola cabs 2-3 years back but ola has reponded amicably and took my compalin and even reverse backed the extra amount charged.

I want back my extra fare charged for this trip and request uber to penalise those driver, who're involved in these kind o[censored]nfair practice.

Regards,
Niraj

This is to inform you in regard of the account with the following details:
Contact name-rajat banerjee
Contact no.[protected]
Email [protected]@hotmail.com

I have taken a ride on 12th may due to some card problem the payment could not be processed and now when i m trying to clear the outstanding amount there is no option in that app to pay for it. Please help me to clear the outstanding amount, since i m not able to book any rides, my problem has not resolved from the application please find ride details below:
Date-12/05/19
Time-06:03 pm
Fare-305.51
Driver name-indradeo

On 23rd july, i availed 4 times uber and in two of the incidence driver decided not to take the once but i was charged for cancellation.
When i posted the grievances, there was no response from uber. After three days, till now its unresolved and no reply.
Even though app is the only way of communication but very conveniently they decided to not answer. I found this is very unprofessional and really wonder there business model without strong customer support.

We (Two people) booked a taxi in the uber counter in kolkata airport on 15 july 2019 to victoria memorial. After getting into the taxi (Maruti suzuki swift desire wb053411 driver munna, phone:[protected], he asked for the code and we gave the code. He began driving and i told him, victoria memorial; he said no it was booked for noapara metro station. So, i told him to stop aside and let me check with the uber counter and get back. He said, he can't stop and took us around and said details can be changed and he got us back to the airport. When i had gone to the counter and enquired, the lady told it is not possible to change the details and you have to cancel the trip and book again. I said fine, you may reschedule the same taxi guy to victoria. She said it is not possible and she cancelled the trip. Meanwhile my colleague who was seated in the taxi told me that the driver is charging rs 250 since the trip is complete. I also got a message in my phone with a link. The details in the link are rs 250.85 for 1.8 km.
1. I do not understand why i am charged so much amount when i am cancelling the trip and still at the airport.
2. Also, the cancellation reason is due to the fault of the uber booking counter who had done a wrong booking.
3. The uber counter lady did not tell me any charging details either.

We were surprised at the way the uber counter is providing services. The customer should be given information about the terms and conditions, and the booking counter should confirm the booking with the customer. The counter should attend to one customer at a time. Incidentally, the lady at the counter was taking two bookings at the same time.

We were on official duty and have to submit travel details and charges. This amount charged to us is not acceptable and cannot be availed. Uber may kindly refund the amount charged to us.

I #59f28. I ordered mcdonald burger.
I was trying to cancel my order within 2 min after put an orderd. But app really very bad, i couldn't do it. Then i called customer care she refused to cancel my order. I told to restaurant also. Customer support not helpful. They charged me. They placed my order forcefully. I unable to do anything because money deducted from paytm. This is complete loot of the customer kindly penalize them. Customer support are doing the same thing with many of my acquaintance...

Food quality is very bad in taste, temperature, packaging.
Packaging charges was 35rs. Omg.

I ordered a cake order #f5b9d.
The delivery guy cancelled the order. I tried to reach him but can't get through.
I couldn't get the cake moreover it was a prepaid order.
When i called the customer executive they said that they have initiated the refund. I have been waiting for 7 days but no refund received and now when i am calling the customer executive she is saying that i won't get the refund. Either they should have told me that i won't get the refund on that day itself. Now after assuring me about the refund they are telling me that i won't get the refund. I have the voice recording of the calls with the customer executive with me saying that i will get the refund within 5-7 working days.

I booked uber auto on 21/07/19 in indore, they showed me ride price 120 and
I accepted the ride. But driver charged me an extra 50 inr for luggage.

We book auto means full auto is ours until he drops us at the destination. But they are demanding extra money for luggage separately, usually, people book auto because of the luggage otherwise we would prefer a bus only.

If extra charges are applicable for luggage they should let the customer before booking the ride or after booking the ride and uber should declare extra amount luggage.

I raised the complaint in uber but they said they can't help me out if i pay cash,
Then why would they give us cash mode option?

User id venkat konduru

My name is jwala kumar. I was travelling from nirankari colony to shadipur on 23rd july, 2k19. By mistake, i missed my phone in the cab.
I started calling back the driver exactly after 2 mintutes after he dropped me. But he didnot pick my call. I kept calling more than 30-40 times but after 1 hour he switched off my phone.

I visited uber office in gurgaon sector 29, i spoke to uber executive named "anil" who seemed to be a fraud. He took all my credentials (Every small details including my login id and password, trip details). This fellow cunningly deactivated my profile so that i couldnot login and retrieve all the details.
He didnot provide me any details of the cab driver.

Online complaint is the last resort left for me.
I will share every minute details of it.

Trip timings : 5:00 am - 5:18am
Date :23.07.19
Location: from nirankari colony to shadipur metro stop (New delhi)
Model : oneplus3t

Please mail me back on [protected]@gmail.com

Today morning i opted for an uber pool rather than an ubergo to have a lesser fare. Yea i know it was a busy hour but i just can't get over the heavy price. Once upon a time uber used to be the best economic and reliable cab service.

There were three passengers in my car which is the maximum number for pool. So why not the fare properly distributed?! They both paid lesser than what i have while my distance was infact shorter than theirs. I paid almost 500 rupees while this normally takes around 250-300 rupees even if a ubergo is taken. I hope uber uses better algorithms in deciding the prices according to the service we opt. This was a really disappointing and frustrating incident.
Date: 22/7/2019

There is no clear customer support resolution. I got to know that there is no transperency, no support available to resolve a query. Disappointed...
Well, it is self explanatory. I ordered something which never came and my money was deducted no response so far on the app... I called many time to the help line but they disconnect phone & not giving me proper solution... My order is cancelled as well as my money also deducted.
A big disappointment from customer care.

I have taken Uber ride on 05th JULY. The auto driver came to pick up point n refused stating he needs only cash payment!! Forced to cancel ride, Uber charged me 10 INR for cancelling once. I took next ride and made payment for ride. But to my surprise again on 11th July it showed outstanding amount of 10 INR and i made payment.
This is not all, Uber app is so crap that again its asking me to make outstanding payment !!! Customer support doesn't help but demanding entire bank statement!! I am attaching screenshot of payment made twice!!

I took a trip from raj nagar extension to sector 3 noida on wednesday, 17 july 2019 at 3:52 pm

The amount while booking the cab was rs 251
When the trip completed i have been overcharged double the amount shown rs: 482.07.
It receipt include toll, surcharge and fees of 231 and driver hadn't paid any toll and there was no surcharge while booking the cab

I have tried taking help from uber but there is no option for overcharged refund and also on selecting the option fare was too high it is not showing any option to get a refund.
Tried contacted via message on uber app but team didnot responded.

Need help on this issue

We had ordered a desert from "stop my starvation" restaurant through uber eats platform at 10.30pm on 17th july 2019. After an hour of placing the order we didn't it and the app showed that the ordered has been delivered at 11.05pm. We complained to the customer service center twice but we didn't receive the money and also as a customer i expect to be compensated more than a simple reimbursement if i don't get my product. Uber eats customer service guy simply said that he can only do a reimbursement and nothing more than that and the reimbursement would be credited in 5-7 working days. Its a kind of harassment for a customer that too if such thing happens in the middle of the night.