Uber India Complaints & Reviews

I am regular customer using uber services. Whileso on 1.3.2019 i booked an
Auto to rasappa chetty street, park town, chennai 600003 from montieth
Road, egmore, chennai 600008. The driver after reaching the pick uplocation suomoto cancelled the booking and refused to take me to the
Destination. To my surprise you have charged rs.10 against this cancellation.
Since yesterday i am unable to book uber services. Because of this attitude
Of yours i have my travel requirements through ola cabs. This sort of customer
Service is irritating.

From: vasanti srinivasan, mobile no.[protected], e. Mail [protected]@gmail.com

Hi,

I have placed order on uber eats at 12.44 am and app showed estimated time of arrival was 1.22 am. After waited for 45 mins i. E at 1.30 estimated arrival updated to 1.30 then 1.33 and then 1.50 am. When i called support team and mentioned that i cannot wait anymore and requested to cancel the order. Their response was rude and they asked to wait until executive been assigned to the order. If they cancel the order they are going to charge cancellation fee though delay is from their end.

Please take action upon them for looting public money and showing false timings on app

I ordered food from rominos pizza and paid for the order from the card over the site only. It was supposed to be delivered within 30 minutes from the track when i was able to locate the delivery executive and he didn't deliver the package and mentioned in the site that the food is delivered. I asked the help from customer care executive they said they don't have the authority to do anything. Moreover chat support is not answering.

Hi
I've taken a uber ride from kadabeesanahalli to kia on 22nd feb. The driver didn't have money and has asked me to pay for the toll. I reminded him that it'll be covered in bill. However he has requested me to pay since he didn't have any cash. Since i was getting late for the flight i've paid the amount assuming that uber will reimburse it back. I've reported the same to uber customer care on the very same day. No action has been reported nor the issue escalated from uber side.

I've attached the toll plaza bill in this ticket. Please take necessary actions.

Thanks and regards,
Bajjuri.

My flight was booked to leave from mumbai to chandigarh at 6:01 am. I called for the uber at 4:20 am to travel to the mumbai airport which is 8.9 kms from the location where i was staying. I was expected to reach the airport latest within 20 minutes. The ride was accepted by kishan and once he reached he came to the wrong gate of the colony which does not open or allow visitors to go out. I called him at 4:29 am and made him speak to the lift operator for directions to the open gate of the colony. Kishan’s phone was not working properly since the voice was being distorted by the speaker of the phone. He then drove around and went parked at another wrong location. I called him again but no answer. I then cancelled the trip and requested to rebook. Kishan again accepted the booking. I again called him two times and he refused to answer. At this point it was already 4:47 am, making me significantly late. I then had to go out and find a local auto. The reason for choosing uber was ease and safety. I didn’t expect to go to the street at 5 am when it is still dark and unsafe for women. The result of this highly unprofessional attitude from kishan and lack of any oversight from uber has resulted not only in a very uncomfortable situation but also a monetary loss of inr 38, 000. I missed my schedules flight resulting in a loss of inr 11k, and then had to rebook a flight for inr 27k to leave at 8:30 am. The whole ordeal could have been avoided if kishan and uber had delivered the service they promised. I request full reimbursement of my financial loss.

I received only the two combos not the two main burgers i ordered. The support was the worst i have ever seen the executive instead of talking with partner and arranging for delivery o[censored]ndelivered product simple said you will be given the credits on the amount of the burgers that you haven't received, which by the way i haven't received yet.

When i asked him to refund me the amount in paytm he simply refused saying it's against our policy.

So, now uber eats means to say they have our paytm account linked that can be used for payment but not for refund.

I have booked an uber on[protected] at 6:10 am in themorning from dhaula kuan to mahavir enclave. I was accompanied by my family (Wife and my kid) and has luggage bags. Naturally i wanted to get down at my premises since i was with baggage and with my family. But the driver hesitated to drop me at the place where i wanted to get down and he harshly asked me to get down at the mahavir enclave town. As a reason he stated that it is there policy that they wont go inside the galis and drive only through main roads. The interesting part was the gali was not small and it is a commercialized place (Gali no.5. Mahavir enclave) and even the two huge trucks can go together and usually it happens.
I was forced to get down in the road with my luggages and with my wife and small kid. Since it was around 6:30 in the morning i was helpless to find even a rikshaw. Then i had to book another cab to pick up my luggages to my home which is less than one kilometer distance.
I wonders how irresponsibly they operate the taxi services even without considering the condition of the passengers. It was very disappointing and i wanted to take possible legal actions against them so that at least they must not repeat these types of gundaism.

I am attaching the photo of the car which i traveled. The driver name is mr. Bhameshwar. Car no: dl1rtb1510

I m using uber since long and regularly but i am not getting any free ride offers. If this issue will not be solved i'll stop taking your service. I m regularly using your uber cab services and i use it so often still i m not getting any free ride or concession on rides which is making me think to drop using your uber cab services. Plz do consider my request.

There is no range of kilometers fixed for booking an auto. If i book an auto for a location that is nearby my home, it can book another location with same name located anywhere in india within 1000s of kilometers. There should be a range of kilometers defined in order to book a ride and if the destination exceeds certain limit, it should not get booked.

Hello Team,

Uber India has started cheating people by charging Rs. 99 for a trip cancelled by the driver. i had booked a trip from chunabhatti sion to evershine city the driver cancelled the trip the and i was charged Rs. 99 for it. when asked for refund i was denied. the other day also on my other number 981999xxxx i was unnecesarily charged Ra. 100 for which i have still not received any refund. i tried contacting uber customer care but they are useless. no one replies.

Hi,

On friday 23 feb, saturday i booked the cab using the uber app. I was tracking through the app and the app was showing me that cab would reached me within 5 min but the scenario of time was same even after the 5 min left. When i called the driver he told me that he had stuck in some jam. Eventhough i did multiple called him as i was unable to track through the app.

Once cab reached at my destination the driver called me back that he had reached and without any delay i boarded the cab.

I was surprised when i saw the final amount which was showing the addition of rs 49 as waiting charges.

I was waiting for the cab and suddenly i came to know that i have to pay for that waiting charges that seems very strange to me.

I couldn't expect from the reputed company like uber. I complained in the app but they refund me rs 20 which is unfair.

I want my full amount back for waiting time charged in the bill i. E rs 49.

Please look into the issue thoroughly and take necessary action on the same.

My trip details as follows:

Date of trip[protected]

I booked an uber from airport to home in delhi. My amex card was added as payment option. It wasn't charged due to some issue at the uber end. Now uber app is not allowing me to book any other cab unless i clear the outstanding. Now the funny part is that they do not have any way to clear this outstanding in their app. I added another visa card so that they can charge it but there is noway to clear the outstanding. Uber doesn't own any car, they are a technology company yet their technology fails. Even the most basic sites are not having such issues. This is a pathetic service that is being used more as a compulsion. If another ride company can come in, i am sure uber will fail due to non-consumer responsiveness.

I booked an über auto from kanaka nagar to rajarajeshwari nagar on 24th february 2019. The driver asked for my drop location and denied dropping me to my destination as it was "lunch time". He asked me to cancel the trip. Now i have to bear the cancellation fee. He denied cancellation of the trip. This is really dangerous when people, especially girls are alone in an unknown area. Can uber please do something about this driver name: narayanaswamy auto number: 5223

Dear sir,
It's very heartening to find your services particularly at guwahati airport to city is pathetic. Every time i booked a car from there i found your automated chosen car is either standing at 15-20 km apart or 15-20 minutes away. Those selected drivers are cancelling those trip either because of delay in arrival or distance. For this reason i have to pay the price. This is the reason i have to think twice before using your services henceforth.
Kindly look into the matter seriously.
Thanks

— prasenjit bhattacharjee

See uber looting strategy for one trip charging the two-time toll and if you ask to refund money
I didn't pay any cash to driver, the driver refused to pay money on toll and in the end i have to pay toll and then in tip end they again charged toll in my tip so two time toll charged and while i asked you charged double amount of toll in this trip this is response from uber

Thank you for reaching out to us. Hope we were able to help you with your concern.

Below is a summary of the resolution:

Sorry to hear that you had to pay extra cash to the driver-partner on your recent trip.
Unfortunately, any amount paid above the trip price is considered an exchange outside the uber system, and so we'll not be able to make a refund in this case.
For future trips, however, it is best to pay your driver-partner only as much as the trip receipt reflects and avoid any inconvenience.
We appreciate your understanding

Wrongly showing me u have not paid d last amount. Uber is showing me u have not paid ur last trip payment. I am paid the all of amount when i was traveling in last time.

So u setellimy query.. On urgent basis because i'm not book a ride last many days...
I[censored] will not taken action then i'm taking major action against uber india.

After completing the trip in uber, the bill was rs.672. But the driver told as rs.772 and took rs.772 from me.
Later when i complained to uber, they told cash payment is out of their hands and cannot do anyhting. They denied to take any action on driver and did not refund excess money.
This way the company uber and the driver are making money illgally but cheating the customers.

I ordered from ubereats on 20 feb for which the payment was deducted on the same date of rs. 108, thus the transaction being completed.
However ubereats deducted payment again on 21 feb for the same order of rs.108. The customer care agent insists that the payment did not reach them on first deduction and thus the second deduction. However the amount was already deducted from my paytm balance the screenshots of which are shared with ubereats and paytm both. How should be this dealt with.
Attaching the screenshots again for your reference

Driver name jaied car no mh46ad3750 white maruti suzuki ritz. The driver was booked from seawoods to k star mall chembur, was reluctant to go hence gave excuses with map isses, finally he agreed so my wife n 2 daudhters started the journey, midway on signal this guy started acting smart he started waiting back on green lights on palm beach highway, when my wife questioned him he had the adaucity to tell my wife to book a plane. We cut the trip short in vashi and booked a cab, no customer number for uper or satisfactory response from them. Worst service received yet.

Uber usually arrives at trip charges based on route but for places around elcot, shollinganallur it shows a route which doesn't exist and charges you more with toll charges again thereby leading to 15-20% increase in trip fare every single time
Customer has to pay everytime and then getting the refund from uber is difficult as they share standard template response thereby skipping the refund completely