Uber India Complaints & Reviews

I travel by uber pool daily to work. From 16 feb i have been noticing that uber pool facility is withdrawn on saturdays and therby i am forced to take uber go and pay extra charges.
I have complained and uber has confirmed me that there is a technical glitch at their end and are looking into the same.
Till date 09 mar this has not been resolved and every saturday i am forced to take uber go and pay extra

As on today, 08 March 2019, the drivers can cancel the cab and there is no way to track it. It is not shown in your list of Rides and you have no way to contact customer care or email them.

Does Uber provides this kind of service world-wide or only in India? WTF is wrong with these people. Maintain a customer care team, suckker.

Had to wait for 30 mins and the driver cancels the cab and it is not shown in the app or anywhere. What kind of technology do you use. Cheaters.

I ordered from ubereats and after receiving my order, i found that order wasn't properly baked and the beverage i received wasn't worth for a taste.
I immediately reported it to ubereats and uploaded the photo of the order, its already more than 5 hours and i am still waiting for their reply.
I am sure they're not worried about the consumer welcoming and hope they will do the same in future.

I called the driver to check his location. He asked my destination and when I told him, he started the ride and ended it even before we boarded the cab!!! This is cheating. Driver name is ravinder Reddy and he drives a Tata Indica. This is ridiculous and unjust!! The Uber cab service does not even have a customer service help desk number to register a complaint. I was unreasonably charged a cancellation fee of 47.25. it's Uber's decision not to reveal the destination to the driver beforehand. The customer has no reason to bear the brunt!!

They charged me twice for my ride on 22nd February once from my debit card ending 4225 after that when I took taxi on 4th March at approx 1 am they charged me again now I'm contacting them they are saying to show more details... What more details I already sent them my credit card statement and 22nd February trip details in which they can clearly see payment was done.. Do uber only remembers to take payments after that they have no records

I was trying to order food from a restaurant through uber eats app. The order amount was 200. When i tried to pay an amount of 259 was deducted from my paytm and the order was not placed. The item was still in my cart and amount was deducted. I had sent a help message but no-one replied to it. I dont know whom to contact. Please help me get the refund from them.

The unprofessional driver deliberately took wrong and longer route, circled around the same and wrong path and over charged me, nearly 3 times. Wasted my time and i missed an immensely important meeting. For which i had flied nearly 3000km in the morning. The whole trip went into waste.

Driver name : akshay
Datsun go car

In pune india, from akshar elementa, to pune university

Date: 6.mar.2019 6:19 pm.
Route: sandesh pride hotel to mysore airport
Driver's name :Anil Kumar

I called uber taxi for go to mysore airport. Taxi fee was 161.49 rupee.

But driver requested 400rupee. The reason was when come back from airport there is no passenger.

Flight time was pressing and I'm foreigner.In addition l 'm ignorant of mysore.

Ridiculously after arrive d airport driver requested 462 rupee. Eventually I paid 400rupee.

I ordered using uber eats through zaak epayment services using my card but both the time it showed that the order couldn't be placed but i was charged twice on my card.
I tried contacting the restaurant but they said the order was cancelled automatically and they didn't receive any payment.
I tried using uber eats support but didn't get any response.
The details are as follows - pos [protected] at zaak epayment services txn# 938554.
Pos [protected] at zaak epayment services txn# 940580

I usually book uber cab from noida to gaziabad. Today i took flat fare pass and booked ride again. My route has been diverted and took me from delhi toll unnecessary. Even uber driver couldn't understand why such a long journey has been there
I used fare pass and booked ride for flat fare of 119 and wrongly charged 224.

When it's a simple route with no border why they diverted and without informing me.

I need refund but no call or message received after complaining on app

Booking at 3.30 am to reach a flight, first driver cancelled after fifteen minutes of waiting, second driver, although the app said 8 minutes away said he was half an hour away. Ended up having to deal with the emergency of having alternate means of transportation. This is not the first time i or any other customer has undergone this, after this to be fined with cancellation charges when it is not out fault is not at all reasonable. We do not know whether to rely on your service or not. Please address the following complaints to make your service trustworthy.

I took a cab from gurgaon to the airport on 28th january and after multiple calls with uber, they agreed it was their system fault and had to refund money. Since then, it been more than a month and they claim to have refunded the money, but i have received no refund.
I have reached out uber many times, and also give them proof of my paytm statement and communication with uber. But there is no help or response from them.

I have to get back rs.157.50 and rs.92.95 from uber.

In the same receipt, they also charged me a waiting fee of re.1, which they refunded. Everytime i reach out to support, they only refer to the 1re that they have refunded.

It's been more than a month now.

How can i get back my money?

Thanks,
Renu

Hello,

I would like to complain about my horrendous experience from one of your driver riding the car (Cab No. : TN 32 AJ 6693).

Travelling from Mylapore to Lancor lumina Apartments, Guduvancherry, on 1st March, 2019 (approx. 17:45).

Firstly, The charges on the Uber app showed Rs 490.

The Issue started when driver suddenly stopped the cab in the middle of nowhere (Near Guindy) and told me to take a train to my destination saying he has a headache and showing all kinds of tantrums and extreme rude behaviour. I requested and urged him to drop me to my destination but very rudely he denied every time and dropped me in the wrong place. Forcefully, he took Rs 174 as I was new in the town.

Later I booked another cab from Guindy to Lancor lumina Apartments, Guduvancherry, due to peak hours the cab charged me into the multiple of 1.4 and unfortunately I had to pay double the estimated amount for the trip.

I have experienced very unprofessional and inconsistent behaviour from Uber Drivers in the past too, but yesterday's incident pushed me to file the complaint. Due to the delay I had to face several losses and difficulties in my journey.

Its a humble request to kindly take required actions against the above mentioned driver.

Thanking You,
Abdullah Khalid
Email : [protected]@gmail.com
Mobile : [protected]

I am regular customer using uber services. Whileso on 1.3.2019 i booked an
Auto to rasappa chetty street, park town, chennai 600003 from montieth
Road, egmore, chennai 600008. The driver after reaching the pick uplocation suomoto cancelled the booking and refused to take me to the
Destination. To my surprise you have charged rs.10 against this cancellation.
Since yesterday i am unable to book uber services. Because of this attitude
Of yours i have my travel requirements through ola cabs. This sort of customer
Service is irritating.

From: vasanti srinivasan, mobile no.[protected], e. Mail [protected]@gmail.com

Hi,

I have placed order on uber eats at 12.44 am and app showed estimated time of arrival was 1.22 am. After waited for 45 mins i. E at 1.30 estimated arrival updated to 1.30 then 1.33 and then 1.50 am. When i called support team and mentioned that i cannot wait anymore and requested to cancel the order. Their response was rude and they asked to wait until executive been assigned to the order. If they cancel the order they are going to charge cancellation fee though delay is from their end.

Please take action upon them for looting public money and showing false timings on app

I ordered food from rominos pizza and paid for the order from the card over the site only. It was supposed to be delivered within 30 minutes from the track when i was able to locate the delivery executive and he didn't deliver the package and mentioned in the site that the food is delivered. I asked the help from customer care executive they said they don't have the authority to do anything. Moreover chat support is not answering.

Hi
I've taken a uber ride from kadabeesanahalli to kia on 22nd feb. The driver didn't have money and has asked me to pay for the toll. I reminded him that it'll be covered in bill. However he has requested me to pay since he didn't have any cash. Since i was getting late for the flight i've paid the amount assuming that uber will reimburse it back. I've reported the same to uber customer care on the very same day. No action has been reported nor the issue escalated from uber side.

I've attached the toll plaza bill in this ticket. Please take necessary actions.

Thanks and regards,
Bajjuri.

My flight was booked to leave from mumbai to chandigarh at 6:01 am. I called for the uber at 4:20 am to travel to the mumbai airport which is 8.9 kms from the location where i was staying. I was expected to reach the airport latest within 20 minutes. The ride was accepted by kishan and once he reached he came to the wrong gate of the colony which does not open or allow visitors to go out. I called him at 4:29 am and made him speak to the lift operator for directions to the open gate of the colony. Kishan’s phone was not working properly since the voice was being distorted by the speaker of the phone. He then drove around and went parked at another wrong location. I called him again but no answer. I then cancelled the trip and requested to rebook. Kishan again accepted the booking. I again called him two times and he refused to answer. At this point it was already 4:47 am, making me significantly late. I then had to go out and find a local auto. The reason for choosing uber was ease and safety. I didn’t expect to go to the street at 5 am when it is still dark and unsafe for women. The result of this highly unprofessional attitude from kishan and lack of any oversight from uber has resulted not only in a very uncomfortable situation but also a monetary loss of inr 38, 000. I missed my schedules flight resulting in a loss of inr 11k, and then had to rebook a flight for inr 27k to leave at 8:30 am. The whole ordeal could have been avoided if kishan and uber had delivered the service they promised. I request full reimbursement of my financial loss.

I received only the two combos not the two main burgers i ordered. The support was the worst i have ever seen the executive instead of talking with partner and arranging for delivery o[censored]ndelivered product simple said you will be given the credits on the amount of the burgers that you haven't received, which by the way i haven't received yet.

When i asked him to refund me the amount in paytm he simply refused saying it's against our policy.

So, now uber eats means to say they have our paytm account linked that can be used for payment but not for refund.

I have booked an uber on[protected] at 6:10 am in themorning from dhaula kuan to mahavir enclave. I was accompanied by my family (Wife and my kid) and has luggage bags. Naturally i wanted to get down at my premises since i was with baggage and with my family. But the driver hesitated to drop me at the place where i wanted to get down and he harshly asked me to get down at the mahavir enclave town. As a reason he stated that it is there policy that they wont go inside the galis and drive only through main roads. The interesting part was the gali was not small and it is a commercialized place (Gali no.5. Mahavir enclave) and even the two huge trucks can go together and usually it happens.
I was forced to get down in the road with my luggages and with my wife and small kid. Since it was around 6:30 in the morning i was helpless to find even a rikshaw. Then i had to book another cab to pick up my luggages to my home which is less than one kilometer distance.
I wonders how irresponsibly they operate the taxi services even without considering the condition of the passengers. It was very disappointing and i wanted to take possible legal actions against them so that at least they must not repeat these types of gundaism.

I am attaching the photo of the car which i traveled. The driver name is mr. Bhameshwar. Car no: dl1rtb1510