Uber India Complaints & Reviews

Respected sir,
I am dipankar bose, mobile no. [protected]. It is showing that i haven't pay rs. 47.25 to the driver. It is quite impossible. Everytime i have paid which the driver said to pay. There are no cancellation on my behalf.
So, sir, please deduct this amount and take necessary steps. Otherwise it will be impossible to me to call a uber. I have to switch on ola cab.
Thanking you.
Yours faithfully
Dipankar bose
Mobile no. : [protected].

Hi, i m samuel. At 26th november 2018 i place an order with under eats. Unfortunately i cancelled that order within a hour, because i had an emergency. The customer care people called me and conformed that the order was cancelled. But now today, 22.01.2019 2.00am the uber eats debit the amount rs.562.80 from my payam wallet without my permission. How they debit the cash for undelivered order. Even i don't receive a single notification for this. Very fraud service.

Dear sir
I booked a uber from sushant lok-1 c block for dlf phase-2 gurgaon. Car no. Hr46d7433 came and charges shown were rs.59/- on the way at sikanderpur village the vehicle got break down (Punctured). The driver left me on the middle of the trip and charged rs.63/- even the trip was not completed due to his mistake.
Please check and confirm about the action and reverse the charges.
Thanks
Kamlesh goyal
[protected]
[protected]
Bd. [protected]@rediffmail.com

This driver has not come for the last 45 mins in spite of calling him three times and showing 7 mins and also he is not ready to cancel the trip. Neither he is cancelling nor he is picking me because of which unable to book another car. So immediately cancel the ride and also allocate the certain time limit for pick up the client as you have for time waiting

My order was not accepted and money has debited from my account but I have not refunded my amount which debited that has debited before 2days ... Still I have not received.. and refunded.. please give me a solution .. long time order has not taken by the restaurant and debited money from my debit card.. I have not found any complaint number or help to find me to get refunded . That's why I have submitting complaint through this .. resolve it or help me to how get refunded my amount of that cancelled order.

Fraud company, I'm not getting reply. I book a cab and mode of payment is showing as cash so I paytm the driver of amount of Rs. 89.00 and paytm receipt also shared with uber. After drop down, my uber credits allso get debited of amount of Rs. 89.00
For a single journey, i paid double money and uber guys are sleeping and not reverting any of my mails.

It's is very sad to say that you people are now interested in making money than customer satisfaction, (Once you were concerned about customer satisfaction & reasonable rate, but not now). Whenever i try to book a cab/auto in the morning, it's not booking and showing not auto /cab is available. But when i select the cab where the fair is high its booking within a fraction of second. Is this fair for you people, this is not the 1st time i'm seeing and complaining, i faced this issue several times. Here on i won't use this appa and i will recommend all my friends and relatives not to use uber. Thank you money minded people.

I ordered from a restaurant "cafesta" order id : #f9e79, after waiting for more than an hour, i was tracking the delivery and suddenly i got the message my food has been delivered although i never received the order. I have made numerous complaints through the app but the customer representatives have the audacity to mark the issues as resolved without providing any explanation.

Uber representatives are claiming that they can't refund my amount as my account has been flagged for "high refund activity" when all i did was, as a responsible customer, gave feedback using the options available in uber eats. I didn't ask to be refunded when uber did it automatically from their end in some cases.

If i do not get an apology and my refund, i'm going to file a case at the consumer court of india.

Today on 20tj jan’19, i was driving near pari chowk, greater noida at 7:15pm when a wagon r taxi was driving extremely recklessly and almost hit my car. He was extremely rude and probably drunk when i questioned him for the same. He was giving logic that that he has given the indicator and was expecting that the rest of the traffic to stop as he was trying to come from 1st lane to the third lane. The driver abusive and i was sitting with my wife and two year old son who got extremely scared.

The cab details are hr55y 5735 (Wagon r)

My contact details is [protected].

Kindly take immediate action as today it could have led to an accident

Regards
Bhavik bagla

My cousin had booked a uber ride for me on 17th of jan 2019, pick up at 03:55 am from 12-5-58, south lallaguda, vijay puri secunderabad (Tarnaka) to rajiv gandhi international airport. Car no. Ts08ub4822, drivers name upendar who arrived on time, i put my one only piece of luggage in the dikki and sat on the back seat. The ride started wherein my iphone 6s plus which has got an international number was with me by the side on the seat throughout. At the airport due to congestion of cars the driver sort of stopped wherein i opened the door abit and then he fully stopped because of traffic i just got out leaving my phone behind on the seat, picked my luggage from behind paid the driver 550/- rupees which was a 79.45 rupees tip as the bill was 470.55/- rupees only and we parted. At the time of check-in which was just few minutes after we parted, at the air india counter it is then i noticed that i have left my phone behind in the car.
I then called my wife using a gentleman's mobile who was at the airport and later an airport staff mobile. My wife managed to speak to the driver who first said he did not find it then my wife said i will log a complaint to the police and in the course of conversations he then said some other passenger would have taken it, my wife requested him to go back to the airport and meet me which he said he would in 20 minutes but never showed up and later on when my wife somehow contacted him again he said i am at the parking to which my wife said please go up and meet my husband who never came and even after several calls made to the driver he never picked the phone.
A complaint is lodged at south lallaguda police station secunderabad the same early morning and they have communicated that they are tracking it with the number. My only request to the driver is please hand over my phone as i have all my important contacts.

After getting the food (Which took quite a while by the restaurant) the delivery executive sent a message that he got it (He in question is an adil contact-[protected])
When contacted he disconnected the call and then switched his phone off,
Made me wait for 2 hours before he cancelled the order himself at around 11
This is very bad service from uber, if he couldn't deliver it he should have said so earlier so that i could have made alternate arrangements for dinner, and this kind of behaviour is umacceptable, especially his switching off the phone and thus making me unable to contact him, i think this is not a mere case o[censored]nusual traffic, this matter should be looked at because the delivery boy is most probably taking advantage of the customers inability to complain directly to uber, to dupe us o[censored]ber s services wrongly, this is a bad mark on uber eats name and good will and they should immediately relieve him of his duties which he cannot carry out properly at all

My experience with uber these days is ridiculous. For just booking cab it took 1 hour. After booking it i was waiting for it for 1 hour. Then i got call from him saying that where is your drop location?. I told him drop location & suddenly he cancelled the ride. Again i tried to book ride, again i got the same ride which was book earlier, he called me & cancelled it.. If he had cancelled the ride earlier what's the point in allocating same uber again... I really don't understand this. If you are going to cancell the ride then don't pretend you are coming to pickup location..&this is happening frequently.&also cab driver says madam kaise jana hai... I mean like seriously, you are a driver, your gps is not working you should be able to find the proper way. Please do look through it.. It's a request

Today I had an accident in Mumbai Juhu the uber driver was driving negligently and had passengers . He slammed my car from the side and asking him his uber licence he didn’t give and started blaming me. I have witness and photos . Was told to go to the police for lodging complaint against him and he followed me half ways and just ran away leaving me on my own. I am left with a loss of 15000Rs and police can’t trace this guy as his car is not legally registered with uber and no contact details. I think uber should stop such rogue operators as the passengers have no clue if the vehicle is registered with uber or they r just sitting in a illegal cab

U guyx are nothing but cheap as plastic
Now uber will resolve all tge problems of coustemers.
I was with a patient and 5 times i booked pool and all the times the driver was near me and he cancel it went on about an hour and i tried to contact uber but we have not an mail id to contact uh son of [censored]es
Niw i have repoted in consumer court now uh guyx will see ki aam admi kyah karsakta hai

I had booked an uber pool cab at 1:40 pm on 17/01/2019 from dwarka, new delhi to vasant kunj, new delhi. The trip fare that i agreed to was rs. 149/-. I was matched with 2 riders but their drop location was shown after the trip started. The other two riders were going to gurgaon, haryana. First, i went to gurgaon and from there i reached vasant kunj, new delhi. To top that, i was charged 105/- extra as toll charges. The route was faulty - i ashouldnt have been matched to that cab where riders were going to gurgaon instead of new delhi. I want full refund of my fare as this ride was harassment. First you take me to an unwanted long drive and then charge me double for it!

Hello sir,
I have ordered from UberEat and my order I'd is #E603E and my order is marked by delivery boy as delivered but I didn't get it and when I tried to call customer care several time they were contact me to same delivery boy and he repeatedly make fool to us.
I didn't get my order yet I talked to one of your customers care executive named gurvinder and said him to cancel my order and give my money back, but still I didn't get my money back.
We have number of that driver through which we tried to call him but he makes story evry time. his number is [protected].
We have waited for about an hour on road for that driver but he didn't covered the distance of 15 min. Even I have shared him my location on what's app as well but he said that he can't access that.
I want justice on this and a strict action against these guys.

Entire organisation is making nonsense.

I have traveled from agra to gurgaon through uber cab. At the time of booking fare was shown as 2539 excluding toll and taxes. During the trip 415 rs toll was paid by the driver. However, at the end of the trip driver charged 2250 extra, in addition to 2539 and 415, saying that 750 rupees state tax applicable for every state we travelled i. E. U. P., delhi, haryana. I told the driver to produce the reciept but he denied saying it is paid online.in this regards complaint was also registered with uber but neither they refunded my money nor they provided the receipt for the tax paid for all three [protected]@750 each.

This is to bring to your notice that on friday, 11.01.2019, one cab was registered with your company detail of which is as under:

Cab no. Dl1rta 7085
Driver’s name: mr. Amit
Mobile no. [protected]
Reporting time : 2 p. M.
Starting point: sai baba mandir, lodhi road, new delhi-03
Destination: rishi nagar, shakur basti, nr. Shakur basti railway station, rani bagh
Rent informed: rs. 246/-

When your driver arrived at the reporting point, route and destination was explained to him. Accordingly, to reach shakur basti, he should have taken ring road, via dhaula kuan, narain, rajouri garden and punjabi bagh. But instead, he went to hari nagar, interiors of janak puri and irrelevant rout. When he was going out of his way, we questioned him about it. He replied that he has been “ told by the person who has taken the booking to take this route. Company has employed a new person, who does not how to fix the route on gps…”

Due to his taking us on a long drive, we were getting late for attending a condolence meeting. At last he dropped us near shakur basti railway station after 1hour and 45 minutes and charged us rs. 401/- against the pre-fixed amount of rs. 246/- on our mobile phone. We did object about the over-charging, but paid him rs. 401/- without arguing as we were getting late for the condolence meeting.

On our return journey provided by your another driver, mr. Bhup, cab number up83 bt 6338 (Wagon r), who took the route via punjabi bagh, rajouri garden, naraina, dhaula kuan, chankya puri, he charges us an amount of rs, 276/-, which was reasonable. He took only 45 minutes to drop us at sai baba mandir at lodhi road.

We strongly object the way some of your drivers are taking your clients for a long-drive on their own and charging them much above the pre-determined fare.

You are requested to look into the matter of over-charging by your driver in question - mr. Amit and return the excess amount of[protected] of rs. 155/- to mr. C. P. Relia, manager, sai baba temple, 17, institutional area, lodhi road, new delhi-110003. Thanks.

As much as all the food delivery services make their food delivery commendable in dedication and time to the consumer, it is equally threatening to encounter their delivery personnel on the road. This includes uber eats as well. The careless driving, without helmets and with earphones plugged in to talk to their customers makes driving risky for everyone else on the road. Most of the time, the uber eats delivery personnel can be seen zooming past all vehicles, impatiently honking at signals (When the light is still red), driving on the wrong side of the road, maneuvering through one ways and parked carelessly on the roads to pick up and drop deliveries. This is unacceptable to us as fellow users of the road, and careless on the part o[censored]ber eats to not check on the etiquette of their delivery personnel.

I am unable to put a specific date to these incidences as they are a daily occurrence, and i was also unable to find a complaints section on the uber eats app or website. I request that uber eats take some action on ensuring that their delivery boys drive safe, wear helmets on not engage in bad road practices in the future. This could either be done through their policy amendments or by bringing specific rules and penalties for their personnel.

Hi, i have booked cab from my road to sarjupura and while booking cab the fare was showing 231 rupees and as soon as we started the trip my meeting got cancelled so i supposed to return to my original place and i have travelled hardly 2 km but the fare didn't changed.

The driverade me to pay full amount and he asked me to talk to customer care.
My reg mobile no is [protected]