Uber India — two uber rides that did not come

Address:	New Delhi, Delhi, 110017
Website:	Uber India

I believe that some of the uber drivers are not professional or are doing some actions to beat their systems.

Today, 5th november, 2017, i came to the malviya nagar metro station, around 6.45 pm and booked a ride to home. I waited patiently for the car to come and since his car's location was showing no change on the map, i called the driver once (At 7.09 to tell him where i was and to understand how long he would take. He said he was near chattarpur and there was traffic. I told him i would wait and hung up (His number was [protected]).
After about 8 mins, again i saw that his car was till at the same location (At an igl filling station, near qutub), i asked him how long he would take - it is difficult to believe that there would be so much traffic on a sunday evening near qutub, that a car does not move at all over 20 mins. I am familiar with the traffic in that area as i pass it every day on way to office. On a weekend, specially sunday evening, there are no jams in that area.
He again repeated the same comment that there was too much traffic, providing no solution.
I cancelled the trip, and was charged rs.42 for this cancellation - why should i be charged for this - when it is clear that i waited for this trip to materialise for 20 mins?? Please note that my position was static throughout - i was at the malviya nagar metro station entrance throughout., and it was also very clear that the driver had not set out at all for my trip - he was still at the same position where he was when i booked the trip.

However, the bad experience does not end here.

I booked another cab at 7.25 pm (5th november). I was sent information that one asrat, driving a tata indigo, up # 1450, mobile number [protected], would be the driver coming for my trip. Again i called him after 5 mins, and got unreachable number. The same thing happened at 7.32, 7.38, 7.41, 7.42 pm.
By this time, i was thoroughly irritated, because between the previous trip booked (That i had to cancel), and this trip, that was again taking very long, i had been waiting at the malviya nagar metro station for almost an hour.

I would also like to tell you that for this second trip also, the map kept showing driver asrat to be near aurobindo college on shivalik road - unchanged position for 20 mins. I was seeing the traffic on the road and there was very little traffic on the roads - so there were no jams.
I started walking towards the shivalik road, so i could see where he was supposedly stuck in traffic. When i reached near aurobindo college, i called again at 7.50 pm, and this time the call connected. Asrat answered and said he was stuck in traffic.
This is where it gets funny, only i was too angry to appreciate the humour. You see his car was fifty mts in front of me, i had seen his number plate, and there was no traffic on the road. He was simply parked in front of the mcd water pumping station bus stop and lying to me that he was stuck in traffic.

I tapped on his window and when he rolled down his window, i told him that i was the person he was trying to fool and that if he did not want to come for the trip, he should have indicated not available or cancelled, rather than making me wait for 20 - 25 mins.
He kept making excuses and said he would cancel.

But, he did not do that. After about 9 mins (After i was almost near my home, through a shortcut), at 7.58 pm, i got a call from[protected], saying that he was speaking from uber and he was waiting for me at location. I asked him who he was, and he said his name was sonu kumar. I told him i had not booked any ride with him and since i had walked the way home, i did not need uber's help at all. I told him that i had not booked any ride after the one booked with asrat and why was he calling me? He said he would cancel and did that.

But the point is that uber drivers are using this tactic of sitting in one particular location for a long time, so that the customer gets fed up of waiting and cancels - which levies a cost on the customer, for no fault of theirs.

We need to report this. Today i have wasted an hour waiting for 2 uber rides, which did not happen, and i am very confident that in both cases the drivers were manipulating the uber system to convey that they were stuck in traffic.in the second case, i have proof that this is true - i even have a witness, who had walked with me from the metro station to where the uber taxi was parked.

Drivers like these are going to detract from uber's popularity.

And i will not pay 42 for a ride that did not materialise even tho i waited 20-25 mins for it, with the car not moving at all on the map. This driver certainly did not incur any expense trying to reach me.

I have also written to uber at [protected]@uber.com, with a failed delivery message.