Urban Company Complaints & Reviews

My name is Lokesh and my number is [protected]. I have been having same issue time and again. I have scheduled a hair cut at home at 0730 pm 01 may 2022 and to my surprise u never had any professional to take care of. Till now 02nd May 2022 09 00 AM no update from urban clap. They advertise falsely that they will provide service but in reality they never do. They show slots available online and they do no have any professional. No one from urban company CONTACTs the CUSTOMER to update. Urban company is a fraud company.

Urban company is making fool of people. This has not happened for the first time. In the past as well i have faced issues.

U make a booking today and they will assign a professional after 48 hours and will not even update you.

Urban company CEO Mr. Abhiraj Bhal is also blind and deaf. He is greedy for money. They have ### working in the company.

Till now i have had no updates from urban company. They will take money in one minute and will not provide service to you and then they will keep.money for 7 days. Also they have no one to answer calls. They have been dragging me from the pillar to the post. In the past as well i have had same issues with urban company. Urban company is a shameless company and so is Abhiraj Bhal. They are shameless. They have third class CUSTOMER service. All urban company knows is how to do fraud and how to loot CUSTOMERs. They have very bad reviews and still they are doing same mistakes. After they take money they will forget the existing CUSTOMER and start hunting for another innocent CUSTOMER to loot and irritate them.

Urban company must be thrown out of india.

Urban company, their employees and CEO Abhiraj Bhal are such shameless people that inspite of getting feedback they will never work on it and keep making same mistakes time and again.

They don't have employees, they don't have professionals. They will never update you on your request.

Third class company hai urban company. I will post this experience every where on Social media and let people know o[censored]rban company false and malicious practices.

A CUSTOMER is GOD for urban company when giving money in advance, however, the CUSTOMER becomes a DOG when it comes to offering services on time.

Urban company and their employees have been mentally harressed me for a long time.

My experiences with Urban company is like pain in the ###.

My questions is " if you do not have professional for the given time slot why the hell urban company takes bookings and make people fool why urban company drags a CUSTOMER from the pillar to the post "

A very very dissappointed CUSTOMER
My number is [protected]

It was disgusting to have one of the worst experiences of my life with Urban Company when one technician revisited my residence yesterday i.e. on 30/04/2022. He misguided me & cheated Rs 1200 from me on the pretext of gas charging, which he never performed. Like a shrewd mechanic, he took mobile from my hand, despite my objections & told me that the receipt would be generated by Urban Company & that I need not to pay anything to the company & the cash should be paid to him. Why such technicians having doubtful integrity are sent by the company for service is baffling. Moreover I was told by the company that a senior technician would be sent, because I was totally dissatisfied by the services of previous one, but the revisit proved just a formality, because the technician sent by it named Shadab Ansari appeared mere an amaeture knowing nothing about the job, except treachery, who just tried to fleece me & had been successful in doing so. More shocking was the response o[censored]rban company's official who called me, after repeated requests from my end. He just wanted to do a formlity & tried to unceremoniously disconnect the call immediately saying that he cannot be of any help. Now neither of the two is picking calls which clearly indicates that the company is working hand in glove with such cheaters like Shadab Ansari to name a few. The company executive in stead of behaving like a roadside shopkeeper, should have shown some courtesy & as a goodwill gesture should have atleast arranged a revisit of same technician but it looked as if he was in too hurry to redress my grievance. I strongly recommend never opt for this company for any of the services being offerred by them. What lies in future of the company can be anybody's guess, Highly pathetic services

A male hair professional was booked for my hair treatment yesterday. Today when i washed my hair i realised that he has burnt my hair and used cheap chemicals for the treatment. On talking to customer care they basically refunded 1800 (i paid 3500) back which is like compensating half of the money i paid for burning my hair. Urban company hire these professionals who are not even qualified to do such jobs & then when these "Professionals" ruin your hair all you get is sweet talk and half of your money back.

Hi,

I have been trying to reach UC through App for last 2 days but there is no revert from their side.

This is regarding the appliance Warranty I have bought for 4 of my appliance recently as per the attached invoice & I need a support for one of my appliance, request you to pls. enable the quick support for the same.

Regds/Lokesh
Mob : [protected]

Urban Company — Got refrigerator repaired in Feb 2022. Received 90 days warranty and when issue not resolved and called for visit claim, warranty changed from 90 to 60 days. Worst way to trick your customers.

I have booked painting services from UC, scheduled time was on 18th April, but nobody turned up, since then i am following up but not getting proper resolution. No one is bothered to call back even after multiple requests on App.i don't know what is it stopping you guys frm calling.
I had given new date of 2nd May but i can't see any updates regarding that.
Please call me and resolve the issue.
There is no number where i can call back you guys.

Installed and Booked AC deep Clean Service for
1. Windows
2. Split

24th April 2022

Terrible experience and pathetic service. first time used urban company AC deep clean for windows and
Split Ac. Paid all amounts in advance.

Engineer so-called (boy) came to my house, was unable to use tools and service properly. Both my AC did not start working after the service. He asked me to book a revisit and the next working day again came but the issue persist. 25th April 2022

He said I am not able to resolve it and went away. Asked me to talk to customer care,

He said he damaged the PCV panel of split a/c the same day and marked the bill they did repair the PCV panel. (Not my fault, if they do not know how to do, why they got hired)

Now in the summer in Punjab, I am unable to have the cooling due to this poor service. Even after escalating Urban company's so-called guarantee scheme, no mechanic was assigned to me.

This was my biggest mistake to hire and install this app. [Attached]

I do not know how much I need to spend to work out these AC. How much time need to wait for an urban company solution.

My AC is damaged during service, who gonna pay for that. I want service and paid for that already.

Team look into this.

From last 2 days i am follow-up from your urban company for my AC is not working their representative came and doing incomplete job after some hours same issues occur and i am also frequently from customer care but they are also not support. Now i am in they are also give wrong invoice which i have also raise a complaint against this, but still my both issues are not resolve.

Yesterday, two A/c in my house got repaired through your company by your company personal, Rahul.
But I am sorry to inform you that my window A/C is making abnormal sound while running for few minutes.
Please register my complaint and send so one to repair it urgently.
This for your information and necessary action.
Thanking you.
Regards.
Nayan Jyoti Das
8. A/1, Ibrahimpur Road.
Jadavpur
Kolkata-700032
Tel- [protected].

I had requested for carpentery service .Carpenter came checked on initial basis and asked me to transfer money after a week to buy material, which I did post which carpenter never responded.I complained the same to company, they called me couple of times and assured to sort out the issue post which they are not calling me back or resloving my issue.I feel urbancompany is cheating in name of servicing.

Dear Team,
I'm vikas Mungre and is registered user o[censored]C App. I have booked my AC servicing through UC App on 18/03/22 and as per slot service man arrived and completed all the job in a proper manner.
But as the days gone by the AC condition is getting degraded day by day and it's cooling power gone down. Surprisingly when I raised the query with UC App I got to know that my warranty period has got expired. I raised query...

To whom ever it may concern,

Let me start an the onset by saying that I am a wilsons disease patient and the only other person in the house is mad. If your so called ‘professionals’ (There is nothing whatsoever professional about them) think they can take advantage of this they have another thing coming.

This is regarding my booking for salon at home for men for Friday, April 16. The professional assigned was Mukesh Kumar Ved. Not only did he insist to get paid immediately he refused to shave unless ha was paid Rs. 100 in cash. This is completely dishonest, unethical and displays a total lack of integrity.

He didn’t even do a very good job of balding. He only used a pair of clippers and no razor. If I wanted that I would have used my own pair of clippers, which are much better than his and done it myself.

When I refused to pay immediately he raised his voice to my mother who is a senior citizen and mentally challenged. He did that only when I wasn’t in the room. How dare he.

I cant stand idly by when an undeserving person gets to keep his job, I have managed hundreds and this person is as undeserving as any I’ve met. If giving him the sack sounds too extreme at the very least very strong feedback should be given.

Lastly please make sure that Mukesh Kumar Ved doesn’t show up at my doorstep begging for his job back (If you do give him the sack). My mentally challenged mother will let him up and I can not stop him.

We had hired Urban clap to service three of our ACs. Out of three, one the AC has lost its gas. This is exactly we had heard about Urban Clap that whenever they come for service they tweek the equipment in such a way that the customer ends up calling the company again for gas and they charge extra. The service was done last Saturday and this Friday the AC lost its gas already. You are requested to send your person and complete the job. We will not pay anything extra.
This was our first experience with Urban Clap and we are very unhappy with the service.
Please send your person immediately.

Dear Sir,
I had my washroom deep cleaned one of "professionals" provided by Urban Company, the professional has dropped chemicals and now the waterproofing in between the tiles is damaged after 25 days they are calling and telling me the professional is denying. For a company who allocates work based on rating who would accept that it was his mistake. Call centre has closed my request with out even providing a email id of their nodal officer or a escalation matrix when asked for. The call was disconnect with out a resolution now my complaint number is UC 09820AEAI attached photos are few and I have 2 washrooms in similar conditions out of 3. The company has said they will closing my issue please help me.

Not cooling properly

My sister in law booked for refrigerator technician, He visited my home and he didn’t accept order and he open our refrigerator and unscrew all panel and he cut the copper pipe, he released the gas inside the refrigerator,
He said compressor is not working then the day only we called LG customer care we arranged emergency repair the technician came he check the compressor, compressor is working nicely because compressor is under warranty, now the point is why he cut the copper pipe why he release gas, who going to bear the charges gas filling and pipe attachment, I need a solution for this urban company this is the service you’re providing these technicians recruiting, it’s been 3 days, customer care support says within 24 to 48 hours we send another technician we will resolve problem but 24 hours is finished 48 hours is finished, again we called to customer care Again saying 24 to 48 hours like this how many days you going to take,

@abwhiraj Singh bhal (CO FOUNDER O[censored]RBAN COMPANY)

I hope your going respond my tweet and msg in all social
Nagole, Hyderabad, Telangana

AC Service Booking was done on 26th March and the person came in and did the service. While doing the service he checked the gas level and confirmed that gas levels are good and after 3-4 days AC was not cooling at all and i asked the same guy to come and check. He mentioned that AC has gas leakage issue and i asked him why it happens after his service then he said he will repair it under warranty. he spent 5 hours in repair and around 8:00 pm mentioned that he is taking the indoor unit at home for repair as its going to take another 2-3 hours. next day he came and fixed the AC. it worked for 1 hour and later start showing timer light and getting off automatically. Called the same guy again to come and check, he denied. i raised a complaint on UC and another guy came 2nd day. He also checked and mentioned that PCB of this AC is gone damage and he can not repair that. i raised a complaint again UC sent a SME again next day to check the issue. He checked that and confirm that there was a loose wire which he has fixed. when asked for gas and leakage issue and he said its 80% which ideally should be 130+ so there is some leakage and aske me to raise a new complaint as he will not fix that. Again i called UC and they asked to get this fixed from Hitachi vendor and upto 10k will be refunded to me. i called Hitachi and the guy came and confirmed that COID which was repaired by UC guys is being completely damaged and beyond repair and whole part need to be replaced now, which i ask UC and they confirmed to get it replaced and total cost was 11k which i paid, Now Since 16th April, i have been chasing them for refund but they are keep on asking for bills.. I have shared bills 4 time from 2 differnt emails so far and they are not ready to confirm / accept that they have bills.

From 18th April my booking was confirmed but no one visited yet in app it’s showing job started without any communication.
It’s very unwanted practice I have postponed my other plans thinking my job will be done but still so many tickets I have raised in app but still issue is not getting resolved

I am very unhappy the way the company services, management never give proper answer why technician didn't arrive to the assigned place. they can't arrange another technician. why they collect money in advance and takes few days to refund. very unreasonable. I am cancelling my order and also my membership with this company

I booked ac repair and service via urban company, in response on 21 march 22, Alok Yadav visited and confirmed that ac radiator has leak and need to be changed. For which i made an immediate payment of 7148 rs, part was changed and issue seems to be fixed, but but 4 April 22 ac stopped cooling and relaunched a complaint, as the repair was in warranty.
Alok Yadav visited again and found that he was not able find the fault at the first time and mentioned that ac coil is damaged. He carried away the coil for repair, but did not turnned up for 4 day, after many follow up he mentioned that he is outstation and someone esle will vist and fix the coil which is fixed.
When the person visited he was not able fit the coil, after hours of try he gave and took away the in house ac unit and next day came back some how fitting the coil in the unit. Ac was not cooling so he asked to keep it running for 2hrs and it will be ok. Slowly ac lost the cooling again.
I launches a complain stating the work is not done property on whic urban company scheduled a sme visit. Anil Kanaujiya visited and checked also on video call with urban company sme and concluded that the radiator replaced was not as per the ac configuration and hence it is not taking the load, and it has to be replaced with double coil instead of single coil replaced by Alok Yadav Urban company engineer.
But Anil kanaujya refuse to work as the part would be expensive and will cost more than 9000 rs and urban company may not pay this money to him, and suggested urban company to send someoneelse, i launch a complain again as refuse of work, customer care called me several times asking same question is the issue is resolved and committing that they will call back speaking to Anil Kanajuya, but no one called back.
I have been raising complains on the app with no response