Urban Company Complaints & Reviews

Urban Company Good Only For Cleaning Toilets, not for ACs or Other Expensive Electronics

A week ago on I had scheduled Urban Company for servicing my 2 ACs. My AC was cooling fine and they just needed cleaning for better air throw maybe. But it was cooling very efficiently.

I had scheduled 2 Deep Cleaning Services ONLY separately a day apart from each other. The first one was scheduled on 26th April at around 4 PM and the second one was scheduled on 27th April, around 10 AM.

On April 26th, the first technician came on and after initial checking told me that there was no gas in the outdoor unit. When I told him that my AC is cooling fine how come it can do so without gas in it. Then he showed the gas pressure was 60psi with his pressure gauge. Can't believe the AC was still cooling fine WITH 60psi gas in it. After the cleaning service was done I asked him about the gas filling cost to which he said that it will cost Rs. 1500 if I do it through him offline, and will cost Rs. 2500 if I book on the UC app. That surprised me and created doubt about the technician as he was selling offline service and was not even respecting that it was UC that was giving him work. To verify his claim further, I then asked him to compare the pressure reading with the 2nd AC unit. He checked and showed me that the second outdoor unit was good and the pressure was 140 psi.

All fine till now... I waited for the next day to get his claim verified with 2nd UC professional. Now the problem starts...

On 27th April morning when the 2nd technician arrived to service the 2nd AC, he didn't even touch my work and told me that there was no gas in my outdoor unit and that it was leaking ( for the same AC which read 140psi on the previous day).

I explained him surprisingly that the same AC was checked by UC professional yesterday and it read 140 PSi, how can it be 60psi now? He checked both the ACs and told me that both the ACs had no gas and there was ice formation on the gas mouth which was a visible sign of low gas. He asked me to get the problem resolved and reschedule the job. My AC which was cooling fine till the previous day had stopped cooling efficiently by now.

On 27th April, around 11 AM, I complained to the UC customer care team to which they sent a senior technician and the first technician to revisit. The 3rd technician who was sent as a Senior SME visit by UC too did not work on it and said that both the ACs has visible signs of ice formation and that he can't work without resolving the issues. Meanwhile, UC sent the first technician who created all this mess for a revisit. He came, he checked and he went. His pressure gauge this time read 100psi for both the ACs.. I wonder what happened to other technicians' pressure gauges then. He too was surprised by his new reading. All professionals gave different readings for the same AC Outdoor Units.

Now the actual irresponsible act o[censored]rban Company comes to the forefront.

I raised my issue on the 27th of April, around 11 AM. From then till now, UC is not able to resolve my problem. They keep on calling and calling and calling but without solving the problem. Finally, on 30th April at 17:32 they provided a resolution that they will fill gas for 1 AC only and the gas for the 2nd AC will have to be filled on my own expenditure with no fault of mine. Even for that, they have not assigned any professional yet nor did they give me any date. They aren't sending me any written communication which I have asked for multiple times, about their half resolution to the problem which was created by their professional. They are just collecting my email id and saying will send an email in the next 24 - 48 hours but the email never came. They took my email 3 times but did not send me any communication from their end. On top of it, every time a new professional calls me without having a knowledge of the issue to whom I need to re-explain the issue again and again.. End result is that now my both the rooms are without any ACs for the last 6 days in this hot weather. I have a serious cancer patient at home and a small baby and their discomfort is becoming an even bigger issue. However, UC does not show any keenness to resolve the problem with priority and empathy.

Urban Company and its professional was responsible to tweak my good working AC's gas, so that they can make more money out of it. Not only that! They are now even wasting my time in having to explain the issue again and again to their customer care agents which again is not just a waste of time and money, but also raises agony and deteriorates mental health. I am finally writing it and escalating it further to find a resolution to the problem created by their unprofessional technician whom they call Partners. if you call them Partners, be responsible for their actions as well. not just earn commission from them.

Having learnt the lesson the hard way, next time I shall be more careful and will use and recommend Urban Company's service only to clean toilets. Don't allow them to touch your expensive electronics.

I accuse Urban Company of damaging my ACs 2 outdoor units and leaking gas in order to loot more revenue. Urban Company's unprofessional technician did this so that he could sell more offline services to me. 2 of the Urban Company's technicians who came later refused to service my AC citing damaged outdoor units and gas leakage. My AC is not serviced yet and neither is the gas being refilled. It's been over 9 days since I last complained about it. No resolution yet.

Their technicians have touched, opened and worked on both the AC Outdoor units leaking both of them. Their technician suggested me not run my AC as the compressor might get damaged. I could never imagine such a dreaded experience for just booking an AC deep cleaning service.

This is the first we had hired Urban clap for their service. During the the visit, the person spoilt the ac by removing the gas. During their second visit they again didn't do any justice to ac and now the AC has stopped working. Now in this terrible heat our ac is not working and it's very difficult to work with such high temperatures and no air conditioning.
We had submitted a complaint regarding this day (2nd May) before yesterday and still no one has come to fix the issue, today is the 4th May already.
Please advise how should we issue a complaint? Should we go to the consumer court or put it on social media?

Waiting for your urgent response.

Dear sir, there were few damaged and ac cooling issue in my Ac for which the executive told me to take service from sharp ac and they will reimburse me fully till 10000. But now, they are denying and telling for 4500 approval without any proper reason. Plz look into the matter and tell them to reimburse balance amount of rs5500 as I have attached bill too.

We again hired Urban Clab for servicing the AC which stopped working after Urban Clap's last failed service. After working for two days the AC has again stopped working. You requested to send your team again on an urgent basis to fix the problem and get the AC working again.
An immediate action is needed to be taken.
We are getting very troubled because of the heat. This is our first experience with Urban Clab and we are very disappointed.

I had booked a urban company professional/plumber on the 1st of May to attend to a blockage in the drain of a kitchen sink. The professional arrived and attended to the matter. Although the professional resolved the issue of the blockage, he damaged the interior of the sink in the process with acid stains/spots. Customer care has been communicating with me on this matter without providing any concrete solution. They have been transferring the issue to the cleaning department, as the plumbing department does not have the knowledge to remove acid stains/spots The cleaning department visited the premises with a professional and denied service, as they do have the tools to remove the acid stains/spots. A resolution or refund or coverage for the damage has not been issued. Urban company claims that every booking has a damage coverage of Rs. 10, 000, but have not even fulfilled anything for the damage and inconvenience caused. Customer care just keep calling me to close the ticket I raised without providing any resolution to date.

The professional has damaged motherboard of my TV which is under warranty from Urban Company. They took TV from me on 16th April 2022 and the same is not yet replaced with motherboard yet. No Positive response is getting from the company. Kindly help.

TV was handed over to Neeraj in Noida Sector 78

We again hired Urban Clab for servicing the AC which stopped working after Urban Clap's last failed service. After working for two days the AC has again stopped working. You requested to send your team again on an urgent basis to fix the problem and get the AC working again.
An immediate action is needed to be taken.
We are getting very troubled because of the heat. This is our first experience with Urban Clab and we are very disappointed.

Urban Company is charging very high cost for spares which are being replaced by their service Engineers.

they have charged me INR 840 for a refrigerator thermostat, where in the market Thermostat are available from 100 to 400 rupees.

Please make an enquiry and have some governance on these service provider companies, they are not charging genuine cost on spares.

my registered email with them is [protected]@gmail.com
Date 2nd May 2022

My name is Lokesh and my number is [protected]. I have been having same issue time and again. I have scheduled a hair cut at home at 0730 pm 01 may 2022 and to my surprise u never had any professional to take care of. Till now 02nd May 2022 09 00 AM no update from urban clap. They advertise falsely that they will provide service but in reality they never do. They show slots available online and they do no have any professional. No one from urban company CONTACTs the CUSTOMER to update. Urban company is a fraud company.

Urban company is making fool of people. This has not happened for the first time. In the past as well i have faced issues.

U make a booking today and they will assign a professional after 48 hours and will not even update you.

Urban company CEO Mr. Abhiraj Bhal is also blind and deaf. He is greedy for money. They have ### working in the company.

Till now i have had no updates from urban company. They will take money in one minute and will not provide service to you and then they will keep.money for 7 days. Also they have no one to answer calls. They have been dragging me from the pillar to the post. In the past as well i have had same issues with urban company. Urban company is a shameless company and so is Abhiraj Bhal. They are shameless. They have third class CUSTOMER service. All urban company knows is how to do fraud and how to loot CUSTOMERs. They have very bad reviews and still they are doing same mistakes. After they take money they will forget the existing CUSTOMER and start hunting for another innocent CUSTOMER to loot and irritate them.

Urban company must be thrown out of india.

Urban company, their employees and CEO Abhiraj Bhal are such shameless people that inspite of getting feedback they will never work on it and keep making same mistakes time and again.

They don't have employees, they don't have professionals. They will never update you on your request.

Third class company hai urban company. I will post this experience every where on Social media and let people know o[censored]rban company false and malicious practices.

A CUSTOMER is GOD for urban company when giving money in advance, however, the CUSTOMER becomes a DOG when it comes to offering services on time.

Urban company and their employees have been mentally harressed me for a long time.

My experiences with Urban company is like pain in the ###.

My questions is " if you do not have professional for the given time slot why the hell urban company takes bookings and make people fool why urban company drags a CUSTOMER from the pillar to the post "

A very very dissappointed CUSTOMER
My number is [protected]

It was disgusting to have one of the worst experiences of my life with Urban Company when one technician revisited my residence yesterday i.e. on 30/04/2022. He misguided me & cheated Rs 1200 from me on the pretext of gas charging, which he never performed. Like a shrewd mechanic, he took mobile from my hand, despite my objections & told me that the receipt would be generated by Urban Company & that I need not to pay anything to the company & the cash should be paid to him. Why such technicians having doubtful integrity are sent by the company for service is baffling. Moreover I was told by the company that a senior technician would be sent, because I was totally dissatisfied by the services of previous one, but the revisit proved just a formality, because the technician sent by it named Shadab Ansari appeared mere an amaeture knowing nothing about the job, except treachery, who just tried to fleece me & had been successful in doing so. More shocking was the response o[censored]rban company's official who called me, after repeated requests from my end. He just wanted to do a formlity & tried to unceremoniously disconnect the call immediately saying that he cannot be of any help. Now neither of the two is picking calls which clearly indicates that the company is working hand in glove with such cheaters like Shadab Ansari to name a few. The company executive in stead of behaving like a roadside shopkeeper, should have shown some courtesy & as a goodwill gesture should have atleast arranged a revisit of same technician but it looked as if he was in too hurry to redress my grievance. I strongly recommend never opt for this company for any of the services being offerred by them. What lies in future of the company can be anybody's guess, Highly pathetic services

A male hair professional was booked for my hair treatment yesterday. Today when i washed my hair i realised that he has burnt my hair and used cheap chemicals for the treatment. On talking to customer care they basically refunded 1800 (i paid 3500) back which is like compensating half of the money i paid for burning my hair. Urban company hire these professionals who are not even qualified to do such jobs & then when these "Professionals" ruin your hair all you get is sweet talk and half of your money back.

Hi,

I have been trying to reach UC through App for last 2 days but there is no revert from their side.

This is regarding the appliance Warranty I have bought for 4 of my appliance recently as per the attached invoice & I need a support for one of my appliance, request you to pls. enable the quick support for the same.

Regds/Lokesh
Mob : [protected]

Urban Company — Got refrigerator repaired in Feb 2022. Received 90 days warranty and when issue not resolved and called for visit claim, warranty changed from 90 to 60 days. Worst way to trick your customers.

I have booked painting services from UC, scheduled time was on 18th April, but nobody turned up, since then i am following up but not getting proper resolution. No one is bothered to call back even after multiple requests on App.i don't know what is it stopping you guys frm calling.
I had given new date of 2nd May but i can't see any updates regarding that.
Please call me and resolve the issue.
There is no number where i can call back you guys.

Installed and Booked AC deep Clean Service for
1. Windows
2. Split

24th April 2022

Terrible experience and pathetic service. first time used urban company AC deep clean for windows and
Split Ac. Paid all amounts in advance.

Engineer so-called (boy) came to my house, was unable to use tools and service properly. Both my AC did not start working after the service. He asked me to book a revisit and the next working day again came but the issue persist. 25th April 2022

He said I am not able to resolve it and went away. Asked me to talk to customer care,

He said he damaged the PCV panel of split a/c the same day and marked the bill they did repair the PCV panel. (Not my fault, if they do not know how to do, why they got hired)

Now in the summer in Punjab, I am unable to have the cooling due to this poor service. Even after escalating Urban company's so-called guarantee scheme, no mechanic was assigned to me.

This was my biggest mistake to hire and install this app. [Attached]

I do not know how much I need to spend to work out these AC. How much time need to wait for an urban company solution.

My AC is damaged during service, who gonna pay for that. I want service and paid for that already.

Team look into this.

From last 2 days i am follow-up from your urban company for my AC is not working their representative came and doing incomplete job after some hours same issues occur and i am also frequently from customer care but they are also not support. Now i am in they are also give wrong invoice which i have also raise a complaint against this, but still my both issues are not resolve.

Yesterday, two A/c in my house got repaired through your company by your company personal, Rahul.
But I am sorry to inform you that my window A/C is making abnormal sound while running for few minutes.
Please register my complaint and send so one to repair it urgently.
This for your information and necessary action.
Thanking you.
Regards.
Nayan Jyoti Das
8. A/1, Ibrahimpur Road.
Jadavpur
Kolkata-700032
Tel- [protected].

I had requested for carpentery service .Carpenter came checked on initial basis and asked me to transfer money after a week to buy material, which I did post which carpenter never responded.I complained the same to company, they called me couple of times and assured to sort out the issue post which they are not calling me back or resloving my issue.I feel urbancompany is cheating in name of servicing.

Dear Team,
I'm vikas Mungre and is registered user o[censored]C App. I have booked my AC servicing through UC App on 18/03/22 and as per slot service man arrived and completed all the job in a proper manner.
But as the days gone by the AC condition is getting degraded day by day and it's cooling power gone down. Surprisingly when I raised the query with UC App I got to know that my warranty period has got expired. I raised query...

To whom ever it may concern,

Let me start an the onset by saying that I am a wilsons disease patient and the only other person in the house is mad. If your so called ‘professionals’ (There is nothing whatsoever professional about them) think they can take advantage of this they have another thing coming.

This is regarding my booking for salon at home for men for Friday, April 16. The professional assigned was Mukesh Kumar Ved. Not only did he insist to get paid immediately he refused to shave unless ha was paid Rs. 100 in cash. This is completely dishonest, unethical and displays a total lack of integrity.

He didn’t even do a very good job of balding. He only used a pair of clippers and no razor. If I wanted that I would have used my own pair of clippers, which are much better than his and done it myself.

When I refused to pay immediately he raised his voice to my mother who is a senior citizen and mentally challenged. He did that only when I wasn’t in the room. How dare he.

I cant stand idly by when an undeserving person gets to keep his job, I have managed hundreds and this person is as undeserving as any I’ve met. If giving him the sack sounds too extreme at the very least very strong feedback should be given.

Lastly please make sure that Mukesh Kumar Ved doesn’t show up at my doorstep begging for his job back (If you do give him the sack). My mentally challenged mother will let him up and I can not stop him.