Urban Company Complaints & Reviews

Professional fit Motor, Capacitor, Done deep cleaning services (Total of 2800) where Warranty is included but

Invoice doesn't reflect Warranty and charges for service.
(Invoice only reflect 349rs only, minor repairs and no warranty)

Professional said it's system error. So need correct invoice with full details of repair parts and warranty covered so that we get assurance of right repair work.
Neither fitted part (Capacitor and Motor) were sealed or have company logo details. There are very likely 2nds or local parts.
In this case who will take parts genuine working accountability even after 2 months warranty that UC offers.
How can we trust if these are original as No invoice, Sealed parts and warranty.

It's pure questions on genuinity of spare parts. This will simply spoil UC name if not addressed properly.

Do not expect this mistake from reputed firm like Urban company.

I have booked Split AC service for Sunday 20th March 2022 at 4.30 pm. As per your app the professional will be assigned by 3.30 pm but there is no communication from your side and after repeating complain on your app there is no communication from there side. The booking was done 3 days prior and amount was paid in advance. I have canceled all my appointments for this and still no show from there side. Now they have assigned professional different date and time without consent and asking penalty for cancellation.

I have booked a Television repair ticker on 18th Nov 2021 with MD Sadiq Hussain. While taking the tv(UN46ES7500F) he mentioned that he will fix the issue at Max 15 days and return. At that time he took as an advance 17000 Rs to fix the sound and lines issue on display. The remaining balance is 2000 Rs i have to pay after fixing the problem. The days are passing and he is keep on changing dates and words. I had multiple calls with customer support that team but no resolution. Past 4 months he has not fixed the issue and did not return my Tv. If I call a technician he always tells me he will call back in 5 min, but I did not get the call. Even i raised multiple requests in the UrbanCompany for support. I am getting responses like we will call in 15 min but no call after that. I am really frustrated with the service which you are providing. Please return my tv in the old condition, if it is not able to be fix.

Hello,

I tried making a payment with my Amazon Pay and the amount is debited. However, the transaction failed. I can't find the option to reach out to customer support on the app which scares me even more.

Please reach out to me on +91 [protected] or reply to this email to let me know how can I get the refund.

Regards,
Tanisha

Respect sir/madam
Here I am hairstyles .- Mansi Nandgoankar I'd. Number is UCIN0125288 am uc pattern in ur company appointed as hairstyles from on 17 feb 2022 till date i didn't get any job from uc app even my I'd is block
I had contacted several times to the customer care as well as us training people in sion branch n piyush rajput ([protected]) he is a management head operating Delhi to Mumbai branches he is also not cooperating with me .yet we r not getting any jobs from uc . App .. in your area ..
I hd call Priyanka n Kanika in call centre but still they had not solved our queries .. I had already given 10k rs down payment to the uc .. n remaining I had done loan ..
Please tell me proper activation of job happened from Monday 14/03/2022 after a long n tidious process. Until now I have only 2 to 3 leads in total. How can manage my expenses as I m a single mother. Please give me resolution or change my hub. In training you promised us to give 4 leads in a day but nothing of that sort happened. If no resolution provided then I have to file a police complaint for misleading, misguidingand fraudulent act. If you don't have vacancy the. Please take back your kit n return my 10200 rupees. Awaiting your response. My contact number is [protected].

Hi, I am Balasubramanian from Coimbatore, Tamil Nadu. Urban company account registered mobile number: [protected]. I have booked a service for my AC's PCB board ( COMPLAINT: RESTART ONCE AFTER 45 minutes initially) in Urban Company mobile application on 1/11/22 . Mr. Balaji (Urban Company professional) attended the booking wherein he convinced me to accept for gas recharge of my AC by conforming that he can able to repair my PCB as it is a...

I called an urban company service provider to repair my refrigerator.he charged 3000 rs for it n given 1 year warranty on it. But just after 4 days the same problem started. I called him again and again dozen of time bt he is not coming to fix it. His contact number is. +[protected].

I had taken a repairing service of TV from urban clap, During the repairing they broken our TV Glass, i had complaint with urban clap they take more than 15 days and many calls but not provide the resolution and now saying we cant pay any things. then i complaint through Twitter. again they called me and promise that the will repair my TV Glass, but no buddy come.

Daylight cheating happened with me from them, I have booked Urban Company for AC uninstallation in 2020, due to corona couldn't check it until now as I tried to reinstall it, again as a UC pro customer booked UC again to reinstall it, now they are saying copper wire cut improperly inside near the stem itself by the uninstalling professional and I need to pay them 13K to fix it. What is the mistake I have done here other than trusting Urban Company as a professional service partner?

I opted for a 2 services per year plan for my 4 split AC on 1st April 2021. The 1st service was done satisfactorily in Apr 2021 only . It was when re-visited the app to schedule my 2nd service noticed that the one year plan was showing expired on 28th Feb 2022. I reached out to the customer support agents ( Vaibhav Sharma ) . Asked him that the year ends at 31 March 2022 whereas the app is showing 28th Feb 2022 and I am getting a denial of service . He acknowledged my concern but was not able to give an solution and stated that he cannot help neither have the authority to take it up internally within the UC system . I requested him to connect to someone who can help with a resolution on this APP issue on which he said there is no such option and the app glitch if any cannot be rectified. There was no valid reason given and neither UC has an intention to address the same. I really feel it was very strange to have a customer support team who does not know what to do. Can someone responsible look into this and revert with a proper reply on resolution of this issue.

My 49inch Sony TV was showing some lines. I have booked a service in Urban clap on around Feb 18th. It was taken by a professional saying that it will be fixed in 4 days. After 4 days, when I called the professional, he didn't pick up my call. On Feb 22 nd, received a message, saying, the motherboard of my TV was gone and hence no display. After so many complaints made to the customer care, my TV was sent back on March 11 th, with no display. My 50K TV was repaired by the professional. Now, I cannot do anything with the TV.

We got a person to fix our wooden double bed on appointment. He came one hour early, but developed cold feet on seeing the bed. Perhaps he did not know how to do it. He doubled the price and said it’d be done in 1, 000/- rupees. We asked him how he arrived at this figure when Urban Company mentioned much lesser price. He did not speak and left without saying anything. We followed him asking what happened but he didn’t say a word. Is it the way Urban Company works…? We need action against the said person. Thanks

I Availed the services o[censored]rban Clap wherein the assigned person burnt my arm at two places as shown in the attached pic, refused to cancel the booking, refused to leave my house and behaved inappropriately when asked to cancel the booking since I was getting late for work and I was scared that had I asked her to leave any other way she would have harmed me. The assigned person was so unprofessional that she didn’t even have a working machine to deliver the services that she came for. When I reported the incident to the company they did not take any measures to provide me any help and further told me that they would not provide me the insurance money when I claimed for it and keep hanging up the calls and did not give me any number where in I could get in touch with them.

After my home painted by Urban Clap, Patel developers, all my walls and ceilings are damaged, Walls are looking bad than before, Urban Company is not ready to take it as a complaint, Patel Developer is very unprofessional, It is just about one month and there are bubbles on walls, cracks on most of the walls, the cracks are not on walls, they are cracks on Color, putty.
I have spent almost double the amount from market rate to UC, but now they are not ready to take this as complaint, Patel is hiding behind his faults, running away from his bad quality work which has damaged my home.

Hi, This is my first experience with Urban Company. I had booked in for CLASSIC DEEP CLEANING for my Bathroom after seeing the services @ my Mother's home in Chennai. Unfortunately, the services turned out to be the worst experience. The Professional had not cleaned the windows, the fittings and fixtures, the door, the stains on the tiles remain as is. Proper cleaning materials weren't used and there is no difference before and after the services. In a way my house keeping lady would have done a better job than him. On requesting him to clean properly, the very first statement was, "Cancel the booking". I am not sure if I would be availing further services with Urban as MY FIRST EXPERIENCE TURNED OUT TO BE A NIGHTMARE.

Looking forward for you to arrange a service personal who could provide me with a better service for what I have paid for.
Thanks, Amudha.

Since last 2-3 weeks, I have been suffering here on UrbanCompany, have been booked hair styling services and disinfection services, both the bookings has been cancelled and they initially refunded the amount and on the same time they deducted the amount by defining it as expired. Urbancompany support team officials are very unprofessional, always denied to resolve my issue, now I don’t have any option other than escalating the concern towards consumer forum. They have been harrassing me like this way, and looting my hard earned money like this way by deducting the refund amount all of sudden by showing as expired. Also they are not fulfilling the bookings, their professionals are like to rule the users, they gonna cancel all of a sudden just 4-5 hours before the service. Many cases they don’t even respond after even the booking time passed.

Hello UC team,

This is to inform you that I've raised multiple service complaint through UC app but didn't receive any positive response or resolution till date.

I'd multiple discussion with your UC customer care and service man but no yet fixed the issue.

I've calls recording with UC CC and service man which I can published on social media if it is not addressed seriously soon.

I have availed the plumber service on Jan 29th.The plumber was not at all doing the work properly.He was giving answers simply for all the issues.There was a water leakage in the new mixer set.He told it ll stop in a day or two.I don't know whether there is some AI in the mixer set which will fix the issue automatically. Then i requested for revisit through the app on 31st Jan.The plumber called me and ask me to cancel the revisit request and told me that he will come and fix it.He dint come.So again I raised a revisit request for Feb 25th.He called me and told to cancel it.But I dint.He came in 28th only after 4 days from the requested date.He broke the complete mixer set itself. I raised the issue with the urban company team on March 2nd still I dint get any solution for this issue.One important thing I want to bring it here.Urban company added me and the same plumber in a call The plumber started talking rude infront of the service team itself.The service team doesn't understand anything because the plumber talked in local language.He talked very rude and asked me why I dint call his personal number.This is one of the very bad service from urban company.What if the plumber comes to my home and threatens my family now.Urban company should be reasonable for anything happens going forward.I have all the proof with me.

Urban company or scam company
I had booked deep clean ac service for 8 acs in home at kanpur. The technician refused to deep clean, just washed ac with a bucket water and told me that he has to leave and will come the next day, but he did not and to my surprise closed the job by writing job done.

I complained in the app...and that guy came after 4 days. He once again did one ac...same style water bucket..no foam used as shown in the adds and on app...he said we do only like this and rushed from my home. I complained again and they apologised and sent some senior technician to service the ac. But without ending to the misery, the mechanic was stopped from working at my home by his seniors as he would charge the company for servicing the ac for which the company has taken huge sum of money...he waited for hours...one called to do it...other called to stop...eventually he went back without doing anything. I complained and they could not answer...the job is still open...money was paid...i feel cheated and humiliated...it’s a fraud company with all company employee carrying out a nexus of looting people.soon going to file a f.i.r against the company and employees.

I request all to refrain from taking their service else you will feel cheated the same way they did with me. I am sharing my page of job which still shows work open and my complaint open.

Firstly, technician from Urban Company didn't inform me that if he repairs my fridge, the company (LG) warranty would be null and void, which is very unprofessional.

Secondly, when he "repaired" my fridge, it broke down in a couple of days. So, I requested a revisit. This time the fridge worked fine for a few weeks then broke again. This entire process happened a couple of more times.

At this time, my fridge is not working, so I called the technician again. He told me blatantly that now I have to take it up with LG, as he is not able to repair it.

So, I called up LG, and a technician from LG visited. He looked at the fridge and said that whoever tried to "repair" it simply ruined the internal circuitry and damaged everything. And now I am not covered with a 10 year compressor and smart inverter warranty because o[censored]rban Company technicians, and have a dysfunctional fridge that Urban Company couldn't repair.

I need Urban Company to either repair my fridge within the next 48 hours, or buy me a new fridge, or I will take this up to the consumer court for malpractice and neglect. Also, there are no customer care numbers, which is shady!