Urban Company Complaints & Reviews

First booking done on 23-Dec-2021
Executive visited next day (Imran Pasha) and informed evening he will pick the washing machine for service and will return within 2 days and by 5pm picked the machine and told me same will be updated in the app..

26-Dec-22 - by 11.30am - Machine returned it was working fine. I've paid Rs3200 through UPI..(Attached screen shot)

3rd Jan-22 - stopped working I've re-opened...

Hi team,

For cooking services, first i have started with trial
It was mentioned that trial amount will be adjusted in monthly package.
Now my trial is completed, so i wanted to take take dinner monthly subscription, but trial amount is not adjusted as you said.

What is this? I dont undesrtand.
Can you make me undesrtand what is happening...

A service request for double door refregerator service for excessive frost formation in freezer and no cooling in refrigerator was raised on 4th January 2022 with customer phone number [protected].

Company technical Imran/Sayed (phone number [protected] ) was assigned the task and he attended this request on afternoon of 4th January and after inspection gave an estimate of 5800 rs plus another 1300 for condenser fan replacement....

I booked full house cleaning service on 3.1.2022 and paid rs.5197/- for the service on 8.1.2022. On 8.1.2022 i received a call from urban company stating that professionals are not available, you have to change the date. I told that i have already prepared for the cleaning process and it is not correct in the last moment. I insisted for service immediately. After some time i received a message that the service was cancelled and refund of...

They have done a thoroughly shabby job. For details and photographic evidence, see:: https://bit.ly/3ridlGy

I expect a complete refund of the money I have paid, and an apology for the shabby/shoddy job done.

I have reported this matter to the company several times already....

I am a regular customer o[censored]rban clap spa services. I have taken a pack of 4 but due to COVID restrictions in my area and curfew and a CoVid patient at home, I could not avail the service and requested them to extend it by a month.

But customer executive was rude and simply rejected my request.

COVID is a global pandemonium, all organisations are making special effort to deal in such scenario and urban company...

Sir,

REGRET REGRET REGRET

I am really shocked & surprise to listen your resolution towards your failure to repair my Hitachi fridge.

They have collected huge amount towards repair my original Japan made Hitachi fridge., amount of Rs.8500/-.
They have replaced very vital parts of the fridge and replaced with inferior and second-hand part, COMPRESSOR.
They took three months but failed...

The technician damaged my geyser. The damage was verified by another technician o[censored]rban Company and was confirmed to be genuine. When I raised the issue, Urban company refunded me the service fee of technician visit (Rs 299) instead of the damage cost of Rs 2000 and claimed since the service cost has been refunded, insurance is not applicable now! It's a big fraud to avoid making damage payments covered under insurance....

I had booked sofa and carpet cleaning services for 11:00 AM, 11th of January, 2022. I was assigned a technician who called me in the morning asking if he could come by 10 or 10:30 instead of 11 AM. I told him I would call him back confirming with my family. I called him back in about 5 mins requesting if he could come a little late by around 12 PM. He did not give any straight answer and kept saying 'I'll see'. I told him that it's okay if...

Yesterday booked pest control service for my House kitchen/bathrooms.
Paid amount also online. But not yet received any confirmation through mail or SMS.
Today technician should visit at 1930hrs.

Sanjoy Bardhan
[protected]
Flat 103, Block I, Keerthi Harmony Apartment,
T C Palya Main Road, Rammurthy Nagar.
Bangalore 560016....

I’ve booked bathroom cleaning service but I had to cancel it because of the wrong address but the refund amount has not been credited till today to my account it’s almost been a month the booking date please look at it and get back asap...

Had booked for a washroom cleaning service on Urban Company for today January 8th 2022 at 2:30 PM. Assigned professional's name : Jabir Hussain Barbhuiya

Issues Faced:
1. The professional didn't do his job well, and completed his work within 30 mins.
2. Upon raising issues, he spoke rudely and didn't serve the request.
3. He didn't mark the task as completed and left, upon calling him and asking him to...

I took services on 9th August 2021 by Navita and on 22nd June 2021 by Neeraj Rani. I reside in Vasundhara Ghaziabad, Uttar Pradesh. Immediately after my services I made cash payment. Today I checked that app is showing payment pending for these two services. It's been months and why the app has not updated my payment details? Could not find any customer care number on the app. Called the professionals who did the services and they do not...

I had already deposited the kit very first day to cancel the loan and kit but it's showing in cibil....

Sir/Maam
I have a tv which developed a defect in its display. 20% of the screen was not working (as in screenshot). I decided to book a service with Urban Clap Company to get it repaired. An engineer visited my place and after a thorough examination, he informed us that the TV needed to be repaired at the workshop under a machine. I agreed and allowed him to take the tv with himself. All was well until the engineer turned up two days...

I made a transaction of INR 548 through Amazon pay on 19th Dec with merchant Urban company. I had to cancel this order due to some reason and Urban company confirmed that they will process the refund. But it has been more than 15 days now and I have not received my refund.

Urban company says that they have refunded the amount, but I have not received the refund. I tried contacting urban company multiple times but no response....

Geyser was serviced on 20th oct 2021 and it started giving the issues like current shock on taps and not heating properly within 2months. i see its completely fraud people. i took the service twice in year 2021 for geyser and did not realize their fraudulent actions. pathetic service. too costly and problem is temporarily resolved....

Dear Team urban company,

I have availed your Bathroom cleaning services from your online portal by paying in advance.

Surpricingly i got that my Jaquar bathroom fittings chrome platting is getting black i shown it to your proffessional he taken it lightly.when i connected to your customer care they ask me to upload pics i have uploaded and they ask profession to revisit and use some other chemicals on fittings...

Hi, i have booked a covid pcr test in which they mentioned that professional will reach in 60minutes and now its 7:30pm and nobody came and not even responding my calls. I have a time to submit my covid test report in office it usually come before 14hours but they want to do in 48 hours only. I have already paid for my service. I need strict action on this.
Regards
Monika...

Good day

My son had a PCR test done on Saturday morning at about 10:30am. The nurse came to our hotel in Abu Dhabi. She said after our visit she was going straight to the lab and we should receive the
Result in the afternoon. We paid for the 12 hour timeline. Our flight was at 11:30 pm on Saturday . It is now Monday and we have still not received any result and it is now too late for the
Purpose of a pcr for...