Urban Company Complaints & Reviews

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr. Vijay Prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, three split and one window on 31 March 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead. other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr Vijay Prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go. but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation Vijay Prakash has damaged the pcb board of reception Hitachi window ac and motor of split Hitachi ac due to short circuit due to water. he has replaced the pcb board of window Hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Hi
Last year in may2021 filled gas that uses one month and packed, now we are trying to run so gas not there, company said not responsible since90 days passed

I book fresh booking on 16april for 17 april 3pm slot but no one came
I emailed called many times then told tomorow will come, i told that i m nt free so do it today and respect customer time and money so they resduled at 7pm but no one came, First eng excuse phone lost second says emergency
Like this rhey torcherd me whole day and remained talking with them.I request to provide comensation of my time loss, stress and emothinal hurt

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead .other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr vijay prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go . but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation vijay prakash has damaged the pcb board of reception Hitachi window ac and motor of split hitachi ac due to short circuit due to water . he has replaced the pcb board of window hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead .other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr vijay prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go . but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation vijay prakash has damaged the pcb board of reception Hitachi window ac and motor of split hitachi ac due to short circuit due to water . he has replaced the pcb board of window hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Dear Sir / Madam
This is to bring to your notice that I had booked servicing of my Four Acs ( 1 Split & 3 Window ) on Urban company app for 27/3/2022 & Technician named Jitender was assigned the call of servicing my 4 no. Acs . Mr Jitender along with a helper arrived at my house on 27/3/2022 at around 1.0 PM but he was in a lot of hurry to finish the servicing of my 4 no window ACs so that he can attend other calls . I had booked...

Useless customer service not at all Helpful property damaged contacting since 1 month no action on my complaint

Booking supervisor- Abhijeet- mobile number- [protected], booking amount- 16703/- paid on 22 march.
Commencement date- 05 April
Change in date - on 02 apr, app was not showing any date before 22 apr. However, at the time of booking had conveyed to the supervisor about urgency of work and hence requested for work to commence by 10 apr. Supervisor helped and painter ( Sameer/ -[protected]. Came and took the start otp through phone as I am a working lady and did not bother to convey to caretaker /not even called me.I informed supervisor - Abhijeet and called the painter, he said he had started work at another place.
— Mailed with details - [protected]@ urbanclap.com, from my email - [protected]@icloud.com.-// no response.
-/ called on non responsive helpline[protected].
Still waiting for work to commence and no one has spoken as well ( my registered number - [protected]).
Plz help

My window air conditioner was serviced for cleaning on 24th March. The machine is not in much use and when started on 2nd Apr,
unusual high pitch running sound was noticed.
Under your 30 days warranty of damage of
appliance, a claim was lodged on 3rd Apr. Since then I got call from your customer care team 2 times about assigning
senior technician to fix the problem, but no visit was made.
Then in next 2 -3 calls, they simply refused to provide services saying slots are not
available and I can get refund only.
Then, I called Hitachi service, they examined the m/c and found that motor is damaged because of water ingression during water jet cleaning and recommended motor change which will cost me Rs. 8600+ service charge Rs 500. Under the provision of your 30 days warranty, I claim above amount .
Bipin Prasad. Mob no [protected]

We have raised request to install the AC in our new house which was taken care on 1st February by "MD Abdul Mateen" .

We have been facing issues since then including Gas leakage. As part of follow up visits from Urban clap to fix the issue. We were told from technicians that installation was not done properly and hence all these issues.

Now that we need to uninstall this AC to shift to other room, no technician is ready to uninstall as it was not installed properly.

I request Urban company to take the accountability and address my concern to uninstall and shift to other room ensuring things are working properly asap.

If you need more details, please call me at cell#[protected]

Phone/Mobile: [protected]

Date of Incident - 25 April, 2022
Client id - not provided
I called to Urban Company to air condition serviced. Two A/C, one split and one window on 25 April, 2022.
They are not good at all, quality and service both are poor.
They damaged pcv panel of split a/c same day, washed the outer unit from distance due to that pcv panel got damaged, they did repaired pcv panel of my new a/c, not provided warranty .

2. Window a/c compressor got damaged, they want to do some jugadh to compressor with putting a plastic part of it, which is clearing looking that will not work for long time.

They upfront denied to replace under warranty, which they claim while taking order.

Also request to check the service quality in attached photographs.

Requested many time for call back but they dnt brother to call, attached the screen shot. Even if we call on helpline, that number is busy 24/7.

They want to add plastic part of compressor (photo attached).

The promised to provided replacement under warranty till 10, 000 per unit. attached screen shoot

I need compensation for both a/c. Need replace compressor and pcv panel.

Date of Incident - 25 April, 2022
Client id - not provided
I called to Urban Company to air condition serviced. Two A/C, one split and one window on 25 April, 2022.
They are not good at all, quality and service both are poor.
They damaged pcv panel of split a/c same day, washed the outer unit from distance due to that pcv panel got damaged, they did repaired pcv panel of my new a/c, not provided warranty .

2. Window a/c compressor got damaged, they want to do some jugadh to compressor with putting a plastic part of it, which is clearing looking that will not work for long time.

They upfront denied to replace under warranty, which they claim while taking order.

Also request to check the service quality in attached photographs.

Requested many time for call back but they dnt brother to call, attached the screen shot. Even if we call on helpline, that number is busy 24/7.

They want to add plastic part of compressor (photo attached).

The promised to provided replacement under warranty till 10, 000 per unit. attached screen shoot

I need compensation for both a/c. Need replace compressor and pcv panel.

AC Servicing Failure - Gas refilled but the technician did not bother to repair the gas leakage point.

Under Warranty servicing, however, when I click on claim warranty on the app, it says no slots available and the get a call button never functions.

It seems that they run a scam and don't even provide numbers to speak to any customer care agent anywhere. Writing a mail is the only option - which clearly indicates that there is no intent on issue resolution.

I want a warranty claim of my service or a complete refund of the amount paid.

AC Servicing gone wrong- Complaint against Technician & Customer Care Representatives.

Under Warranty servicing. Technician damaged AC, Now further issues with AC. Multiple complaints placed. Response from Customer Care representatives highly unsatisfactory & extremely casual. Two techinicians had been assigned & both did not arrive.

Hi My AC swing was broken by urban company technician and left open, I am following up with urban company customer care from last 2 weeks but no one is taking it seriously and providing resolution
Pathetic services and support
Even they are not bothered to call
Also revisit planned but technician didn’t came

Pls help

I have paid 498 for my hair color no one come and the money is not give my back

I have booked chef for 3 time meal on 6th April. The payment was done online upfront. The assigned date was 8th April, 7:30 pm, but no one appeared at said time. Till now it is showing not assigned

I have dropped my complaint several times on help support, but no one responded. Kindly resolve this as this is urgent

Technician visited and repaired my RO. After the visit the technician damaged the RO electrical circuit. ALso UF membrance part was damaged. I asked for new part. They promised after 1 week. But till 1 month they did not give the part and now denied the service. They rudely told that go get the part from where you can find. Please help.

To whomsoever it may concern. This is to bring to your notice that it has been more than 3 days i have booked a service for door problem of my refrigerator. Every day i am getting a call that your service cannot be done and we are rescheduling it. I have spoken to 2 officials or urban company as of now Mr. Abhishek and Miss Nisha. Still not resolved my issue. Utmost disgrace customer care service

Areas to clean" stairs/hallway, 2 bedrooms, deep clean bathrooms, deep clean kitchen, living room". Cost $179.

Cleaners vacuum not working and used my small vacuum which died into the service.

Coffee table stains not wiped, crumbs everywhere on the floor on wooden areas, bathtub had shampoo grime on them, toilet seat was not even lifted or cleaned inside. Nothing was dusted or wiped down except for TV unit and kitchen benchtop. They mopped over the grime marks on the floor and didnt wipe them away. Extremely disappointed in this service and the way it was handled.

High recommend against this service.

Dear team,
I am receiving anonymous calls and whatsapp messages from different numbers, claiming that they are from urban company and offering me a position in the company.
I have not even applied for any openings in your company then why are your executives calling and messaging regarding such openings.
Let me make it clear that I am not interested in any such jobs and request you to please resolve this problem.

Regards,
Hufriya.