Urban Company Complaints & Reviews

Apr 18, 2022

Updated by AmitKalra1234 Dear Complaint Concern, Issue has been not resolved as of now, We are getting harassed by them.

Four day back, I had received a call from legal team and said that we will repaired your a/c soon. Next day vendor came and taken my a/c compressor (after wasting Colling gas in compressor). Before taking out the compressor, the vendor has taken approval from their team head and legal head on phone after submitting the estimate. Vendor said that company has approved all the cost for repair, than I had given permission to take the compressor out. They had not taken any approval from me about costing.

But work is still pending, there say denied to replace the compressor. They had spoiled my a/c, compressor and Colling gas.

Even vendor didn.t came to return my old compressor till now. He want to sell the old unit what I think.

We have marriage function (marriage of my real brother) in coming days. Guest are coming to stay but I have to take option of hotel to make guest comfortable (will submit the marriage card if require).

I am taking off from work again and again to get it solve but all went in vain.

Kindly support me.

Need immediately and strict action as required.

Regards
amit kalra.

(I had recording voice of team and vendor, vendor clearly said that they had given approval on phone while taking out the compressor).

Apr 29, 2022

Updated by AmitKalra1234 Have not received the bill till the time. Not satisfied.

Apr 11, 2022

Updated by AmitKalra1234 They had marked email as resolved but i have just received the trailing email.

Dear Amit,

Thank you for writing to us.

We would like to apologize for the inconvenience and disappointment that you experienced in dealing with our services recently.

This is certainly not the kind of experience we intend to offer to our customers.

Kindly please be apprised that we completely understand the fact that you had less than desirable experience with UC.

We understand that your concern is regarding the AC Service request which was delivered on 25th March.

We have forwarded your complaint to the specialized team and one of our team members will surely get back to you within 24 hours with an exact update in regards to your complaint.

For any further assistance feel free to write back or visit our help center.

Regards,
Abhishek

Apr 18, 2022

Updated by AmitKalra1234 Dear Complaint Concern, Issue has been not resolved as of now, We are getting harassed by them.

Four day back, I had received a call from legal team and said that we will repaired your a/c soon. Next day vendor came and taken my a/c compressor (after wasting Colling gas in compressor). Before taking out the compressor, the vendor has taken approval from their team head and legal head on phone after submitting the estimate. Vendor said that company has approved all the cost for repair, than I had given permission to take the compressor out. They had not taken any approval from me about costing.

But work is still pending, there say denied to replace the compressor. They had spoiled my a/c, compressor and Colling gas.

Even vendor didn.t came to return my old compressor till now. He want to sell the old unit what I think.

We have marriage function (marriage of my real brother) in coming days. Guest are coming to stay but I have to take option of hotel to make guest comfortable (will submit the marriage card if require).

I am taking off from work again and again to get it solve but all went in vain.

Kindly support me.

Need immediately and strict action as required.

Regards
amit kalra.

(I had recording voice of team and vendor, vendor clearly said that they had given approval on phone while taking out the compressor).

Apr 29, 2022

Updated by AmitKalra1234 Have not received the bill till the time. Not satisfied.

Apr 25, 2022

Updated by [email protected] Urban Clap sorted out the issue with 2 days of filing the complaint.