Urban Company Complaints & Reviews

AC Servicing gone wrong- Complaint against Technician & Customer Care Representatives.

Under Warranty servicing. Technician damaged AC, Now further issues with AC. Multiple complaints placed. Response from Customer Care representatives highly unsatisfactory & extremely casual. Two techinicians had been assigned & both did not arrive.

Hi My AC swing was broken by urban company technician and left open, I am following up with urban company customer care from last 2 weeks but no one is taking it seriously and providing resolution
Pathetic services and support
Even they are not bothered to call
Also revisit planned but technician didn’t came

Pls help

I have paid 498 for my hair color no one come and the money is not give my back

I have booked chef for 3 time meal on 6th April. The payment was done online upfront. The assigned date was 8th April, 7:30 pm, but no one appeared at said time. Till now it is showing not assigned

I have dropped my complaint several times on help support, but no one responded. Kindly resolve this as this is urgent

Technician visited and repaired my RO. After the visit the technician damaged the RO electrical circuit. ALso UF membrance part was damaged. I asked for new part. They promised after 1 week. But till 1 month they did not give the part and now denied the service. They rudely told that go get the part from where you can find. Please help.

To whomsoever it may concern. This is to bring to your notice that it has been more than 3 days i have booked a service for door problem of my refrigerator. Every day i am getting a call that your service cannot be done and we are rescheduling it. I have spoken to 2 officials or urban company as of now Mr. Abhishek and Miss Nisha. Still not resolved my issue. Utmost disgrace customer care service

Areas to clean" stairs/hallway, 2 bedrooms, deep clean bathrooms, deep clean kitchen, living room". Cost $179.

Cleaners vacuum not working and used my small vacuum which died into the service.

Coffee table stains not wiped, crumbs everywhere on the floor on wooden areas, bathtub had shampoo grime on them, toilet seat was not even lifted or cleaned inside. Nothing was dusted or wiped down except for TV unit and kitchen benchtop. They mopped over the grime marks on the floor and didnt wipe them away. Extremely disappointed in this service and the way it was handled.

High recommend against this service.

Dear team,
I am receiving anonymous calls and whatsapp messages from different numbers, claiming that they are from urban company and offering me a position in the company.
I have not even applied for any openings in your company then why are your executives calling and messaging regarding such openings.
Let me make it clear that I am not interested in any such jobs and request you to please resolve this problem.

Regards,
Hufriya.

Have AC repaired through UC. Technician filled gas, cleaned in-door and out-door units. After using it for a night, the indoor unit malfunctioning. It is powering on/off on its own and could not use the AC from next day. Have raised issue with booking on app, but no response from UC.

UC turns up for new booking. After that if any issues with service, we have to leave it to god. Local help is much better than UC.

The AC is not providing cool air even after proper service is done.

Urban company had completed a painting project for me, but there were quality issues in the paint. There were small bubbles that had appeared in all the walls. This was raised with them, they sent a technician who checked it and confirmed that rework is required. I have been following up with them almost everyday to schedule the rework, but they just call and promise a call back. There is never a call back, and there is nobody trying to solve my issue. I've paid a lot of money to get this done, and there is no formal escalation channel. I'm extremely frustrated and angry with the way urban company is ignoring my issue. I really need somebody to take responsibility and solve this.

Hi,
Date of the Incident : 27th Feb 2022
Client Number : [protected]
Description of the Incident:
We returned to out flat on 20th Feb 2022 after 2 years due to pandemic and found that my refrigerator was not cooling upon switched on.
I looked for refrigerator technician from Urban company on 21st Feb 2022. Technician visited and made couple of more subsequent visits in Feb 2022 to replace fan motor and...

Appliance aquaguard was damaged by the technician. When raised a complaint, it was said that a senior professional will come and verify the damage before refund. Since 31st March no one has come and I'm reaching out to customer care and they have scheduled a revisit with the same technician again as SME visit. Again and again in the name of protocol it is being said SME has to come then when will you send the SME.I'm an urban plus member and this is how I get treated. VERY DISAPPOINTING . WANT MY REFUND. THIS IS UNACCEPTABLE SERVICE.

I had a bad waxing experience.
I’ve always waxed my legs I have never faced any issue.
This time I chose rica rolls on wax and J got a realllyyyy bad allergy because of it .
I filed complaint. They asked me to see a doctor. I did and doctor said that it’s very bad. Now they’re not refunding the amount I paid for waxing.
I called them several times but they’re not

UC=Urban Company (or popularly known as Urban scammers),

ac=Air Conditioner

Well my air conditioner was leaking (and is still cause UC suks), So I contacted UC repair services,
they charged me 348 inr for the ac repair service (i have attached a screen shot of the receipt). My ac never got fixed it was still leaking so I called urban company for a refund but on UC support team told me that the charges were visiting charges and diagnosis of the problem and that i will have to take up their ac deep clean services as diagnosed by their technichian.

I have deep cleaned my ac 3 months ago from a local technician so I knew that wasnt the problem, it was a wrong diagnosis but still since UC support team forced me, I have also purchased your deep clean services worth 648 (I have attached a copy of the receipt)

Even now my air conditioner is still leaking (I have attached a picture of the leak as well as a proof) so i called your support team they said they have escalated my case or something and that I will get a call for refund, its been more than 24 hours i still havent received any refund

This is the mail that i had sent them but I still havent received any refunds and ofcourse my ac is still leaking I also have pics of it and ofcourse the ac itself as a physical evidence.

I went for interview Green Park got me recharge of Rs 3960 and after that failed me in interview. After that I was not even told that I have failed. When I went there after 15 days, I came to know that I have failed and in the interview I said that give me a refund. One or two days refund will come. But i haven't got any refund till 15 to 20 days.plz help my register mobile number is [protected].

Yesterday I booked a slot of servicing my AC ... but the tech who came he asked for outdoor unit... I followed him there he did sometime ..I saw the Air getting leak with huge sound ... I asked him the air is going out ... then he realised there is bush inside the connector is missing that reason of gas leak then he added it and checked the gas level is low ...
so he is claiming that gas is low u have to replace with 2500 / and also he asked for 3500bto change coil I never asked for ... it's been a year that reason I booked for AC service ...but now he made my day really sick ... try to replace orelse give ur customer care number or email where I can reach a person directly ... orelse only way I have to reach is consumer court regarding this to file a complaint

We had the TV repaired by Urban Company. The service was under warranty but the problem kept on. We tried to complain to UC and its technician. The technician tried to fool and pass on the warranty period by giving false and silly solutions. The warranty is expired and the problem unresolved. We have been cheated by UC and its technician.

Our service request for deep cleaning &chech noise while running ac. But uc service personnel damaged the contol board & it effected the cooling. No cooling presently. The 2nd service within warranty period was offered on free of cost, but the service staff collected ₹528+. For 1st service we paid 1100/- approx. Refund of service charges was asked for. Kindly look into and do needful. Regds

I had job request for 14th March 2022 for my AC no cooling.
Technician came and started AC, kept AC on for 10 -15 mins
Technician examined the entire AC, fixed the leakage part and checked it along with his 15 year old assistant. He asked his assistant to fill the gas.After fixing everything back in place they started the AC for checking cooling, but as it started, the burning smell came. Technician checked it immediately and told that compressor got shot.
AC was in working condition, Technician also checked it initially.
I have escalated it immediately, Technician from escalation team had visited, but no further action taken.
Now my AC is left open for last 15 days,
I am unable to contact any UC help team. I expect ethical behavior from UC.

Please sort this at the earliest