Urban Company Complaints & Reviews

We tried to make them understood that before service my ac is working fine. but after service compressor rebooting issue started. on revisit issue has not resolved and again same problem repeated.

rectify or repair the same.

I am a retired army colonel and had booked house painting at janakpuri through urban company on 15 apr 2022. Post survey and estimate, advance of rs 7206 (35%) as desired was paid by me on 20 apr 2022. Site visit was done by contractor on 27 apr and work was to start from 28 apr 2022, which was assured by contractor and is also mentioned in app.
However no one has come on 28 apr or even after that and since then for 1 month i have been raising ticket for call back and resolution, but with no result. I am told that they are trying to find new contractor, as earlier one has refused. Last week i was told that work would start on 30 may as they were overloaded. I asked them that when work for which advance was taken by them on 20 apr is still pending, how can they go ahead and take fresh orders, to which they had no reply. Yesterday i got a call that they are again unable to get a contractor.
Our dealing is with urban company (And we are not concerned about contractors dealings) and we pay additional cost to them (Compared to dealing directly) for these services and coordination. It is painful that while my advance of rs 7206 /- is with them for over a month, they have failed to get work started and worse not bothered to respond on my multiple messages and calls, nor returned my advance. Is this the quality of customer dealings and quality of customer support o[censored]rban company?

To, dated 15/05/2022
The urban company,

Dear team,
I have serviced my split ac dt 10/04/2022 by an engineer Azim. Engineer has checked all parameters like pressor/Gas/coils. As per his feedback everything is fine. Cooling is perfectly okay and he shared vedios to urban company.
But After service there is an issue in compressor off and on again and again.
So requested urban company for revisit. by Sr. Engineer Mr. Nagendra Maurya visited date 19/04/2022 . Checked outdoor compressor capacitor replaced. but he has not checked indoor unit. Again after 10 days same issue started.
Again we have requested urban company to revisit engineer but they refused to align engineer and told me to log fresh booking so I booked the new case again dated 15/05/2022. Finally engineer Azhar Hussain visited my house and checked parameter and informed us the gas and complete coil panel need to replace as permanent solution and provided estimated amount Rs. 9000/-
Here my concern to urban company that why I must pay for engineer’s fault? When all parameter of my AC is okay before servicing and at the time of revisiting.
Why they have done such service so that gas leakage and coil panel gone faulty.

Here as per my question as per calls attended all issues are created by engineers (serviced) and engineer(revisit). This was not properly reported to urban company on time.

Thus customer has to face consequences and has to pay estimated amount that is Rs 6000/- For complete coil panel, 2500/- for Gas filling and 500/- for services as per expert visited on fresh booking.

*Pls. resolve my issue and provide AC in same condition as when given on service to urban company experts.

Why they are not going to understand issue created on service, it should be attended without any delay.

details of split AC( Daikin 1.5 ton

thanks & regards
Customer
Manoj Sharma
[protected]

On the 27th April 2022, I booked a service for an electrician to get installation and service of my inverter . The service professional arrived, he quoted an amount and said he had to go get materials to do the job the next day and he said the inverter battery was to be charged at their store overnight. So we agreed and gave him the battery( worth Rs 6000) and the advance of Rs 2500 for the materials, but the next day when we called the professional...

Dear company,
We are sad to inform you that we have booked a air conditioner services earlier about a 2 months but that service doesn't seems to be good.
Then later like about 2 days ago we booked another service then that person even did service and only till 1 day thay service lasted and it's doesn't seem to be done properly.
I request you to take proper action against this or send us another professional servicer.
Thank You

Hi, I had raised a complaint on a personal grooming service with urban company . The issue was never addressed and no one called me despite multiple reminders on email . We trust these company & its employee to do a standard job, post services escalations on grooming etc are not addrsssed at all . Pl help resolve at the earliest .

The PCB and compressor for my AC was damaged by Urban Company. They defaulted their warranty promise of 60 days. The issue is not resolved

I can say that you guys have very untrained technicians . I doubt if they even meet up with the people onboard (technicians) .Even after repeated emails to urban companies the matters don't get sorted. This proves that Urban Company is incapable of reprimanding its technicians for things not done with proper protocol.
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I had booked for a water leak problem in my RO on 12th May. The professional came and saw the RO. He found the motor not working and recommended to change the motor and tried to sell the motor. We did not want motor to change and so he left. We thought he had fixed water leak but he had not. When we called urban company customer care, they said that unless motor is fixed, water leak will not be fixed and refused to take any action . Then we hired local professional here and he quickly fixed the leak problem by plugging the auto-cut. This local guy solved the problem in 5 mins just what urban company's so called professional could not solve. Infact their professional was fully convinced that its motor problem and though he had come for solving water leak issue he had no clue of water leak.
But we paid the urban comapny Rs 397 for this pathetic service. We complaint this to their consumer care but they did nothing. So I am put my complaint here so I can get my refund back.
contact: [protected]

The PCB for my AC was damaged by Urban Company. They defaulted their warranty promise of 60 days. The issue is not resolved nor I did receive any full re-fund for their in-appropriate behavior. The AC was not working even for a single day since the invoice was settled.

My property (ac's pcb) was damaged during their repair upon calling they told me to book a new call as according to their policy they'll only revisit twice and now I have to pay 1500 for a repair that was done by them in the first place

Sunday 1st may Govind kumar from urban clap damged my service neither a prmised refund of 1200 was initiated nor a compensation promised was given

call on [protected]/[protected]

I Had booked a Ac service on february 23rd 2022 and the professional washed outdoor with water jet pump and the coil got completely smudged and damaged and I checked with professional and he told that it wouldnt be a problem. Now dayby day the cooling got reduced and now there is zero cooling...

I raised a complaint on 11 th may ragarding the same and I received a call and customer support person told that a technician would visit on 13th and do the repair.

Yesterday, a profesional came and I clearly explained them the issue and informed them to change the part and do repair and fill the gas and then raise a ticket to your company for the bill and they would pay the bill to you on our behalf and he told he would come back in 2 hours as he didnt nitrogen cylinder and asked me to reschedule for sunday and he went away and now the professional changed and now one came till now and I called the new professional assigned and he says he would not be able to honour the request and raise a ticket.

Today I raised call request twice and botha the times, I receieved a call from your cuatomer care persons and they arent givinh appropriate resolution and they are just informing that we will help you accordingly.

No reponse or help from company

We had booked urbanclap for installing water filter. The professional told us that filter is not working and changed a internal part, which causes the membrane to burn as it was a fake part ( confirmed by Eureka Forbes). He took Rs4750 from us and didn't pay a receipt. When we complained to urban company and the professional to pay for damages they only paid 1000rs

I'm booked the ac cleaning service yesterday once the cleaning was done after that water was come out when I was start this ac I rescheduled the booking but both of the guys says that this is not our problem and they left without given me any guidance.

Kindly request you plz help me.

I booked 2 intense bathroom cleaning and none of them were cleaned as per the description. I booked revisit but no one came for revisit. I have been called back by customer care minimum 6 times and everytime i have to explain them what was not done. I was asked to share pics which i did and I am promised a call back in 10 min and the callback is done after 48 hrs. I need full refund of money or someone should come and clean the bathroom as per the description provided. Everytime i am offered a refund of either 200 or 400 or 450 or 499. My question is why not full? The last call which came today was intentionally disconnected by the customer care because i was asking for full refund

I had got painting work done in August 2021 through Urban Company, and I was told repeatedly by the visiting professional as well as on the app that I have 1 year warranty on the painting job, paint cracked in less than a month and I asked for a follow up visit the professional who was sent hurried the work and did not give sufficient time for plaster to dry, he infact took my blowdryer to artificially dry it, it puffed up within a day and cracked again in few weeks. At no time did my app or anybody from urban company, nor the visiting professional said that rework is not part of warranty or that immediate complain has to be filed about rework, he infact indicated that work done on my roof will crack too and I will have to file for re-work again.

Due to family emergency, travel and work I had to wait before I could file a service complaint, also I was made to believe that 1 Year warranty will be honoured, and was never given any information AT ALL about not fixing the problem. You cannot replace a defected piece with a defected piece and call it fair trade.

I have deliberately been kept in the dark about the lack of warranty on re-work, no intimation at all was given in any way, neither in word or writing, about different standards for poor re-work service, I have been given poor service along with poor materials, deliberately to reduce cost and increase profit.

I have been using Urban Company for years now and feel ashamed at being conned by them, I should have gone to a local dealer who wouldn't blatantly lie about giving 1 year warranty and then dishonour it. After I called the customer care they rudely refused to fix their service failure
I was never told in word or writing about warranty on rework, and suddenly when I demand that damage that is under warranty be fixed I have been told that it is too late. You cannot make up terms post offering service when you say 1 year warranty at the time of service. I have received the same shameful email from them lying about having transparent warranty terms on rework without any proof that I was informed about it!
I want them to honour the terms of service mentioned at the time of taking money for my service. The Urban Company customer service agent shamefully said that I have got re-work done at their cost! I paid around 13000 rupees to get 1 room painted, I paid for all materials that were used in painting and rework. Only 1 man was sent to fix the damage that is hardly 15 mins work and I tipped him 500 rs, my time was wasted twice because of bad service.
How can they even claim that they have done any more than what they are supposed to, when they are cheating customers they have made so much money from!

I made a PhonePay payment of Rs 549 today from UPI [protected]@ybl for installation of a geyser at my residence in Shailpet at Hyderabad. However, when i go to the booking history, it shows that the review is still pending.

The booking i made is for 12th May 2022 at 1.30PM. KIndly resolve in good time.

thanks.

Two ACs were repaired by Urban Company under warranty trms of 60 days. One of them stopped cooling, on asking for revisit under warranty, the company has denied. they are indifferent to call back requests too.

Rs. 24000 was spent on two ACs assuing that Urban Company is reliable service provider.

I had booked for AC repair as my AC was not cooling at all. The repair person came and repaired it for which I paid around Rs.8000. However, the cooling survived only one day. After that I booked revisit and the same person came and repaired but the cooling lasted only two hours. I then booked an expert visit however, to my shock, no one came to visit and repair. I need my entire money to be refunded. Pathetic service by them.

I Serviced my AC on 28 Mar 2022. The person who came told AC has gas leakage and need to refill. Pay 900 i will do it.. i paid him.. and i paid deep clean service 798. The person cleared filtered and gas filled and AC worked for 25 days again no cooling.. again i raised request as warenty for 30 days.. after that same person came.. company not known gas filled and all. Once again cleaned filter and showed gas is full no issue in AC.. might be issue with voltage.. so check with EB..

Again i raised concern with urban.. they said ur warrenty is over and u need to raise fresh request . But my first issue itself not resolved..i called and message urban .. they said we can't help.. everytime I open the request.. they said not possible..

Still my issue not resolved and urban company no ready to listen.. i paid 798 for deep service but not done.. paid 900 for gas filling.. but the same is not known by urban company..