Urban Company Complaints & Reviews

Sunday 1st may Govind kumar from urban clap damged my service neither a prmised refund of 1200 was initiated nor a compensation promised was given

call on [protected]/[protected]

I Had booked a Ac service on february 23rd 2022 and the professional washed outdoor with water jet pump and the coil got completely smudged and damaged and I checked with professional and he told that it wouldnt be a problem. Now dayby day the cooling got reduced and now there is zero cooling...

I raised a complaint on 11 th may ragarding the same and I received a call and customer support person told that a technician would visit on 13th and do the repair.

Yesterday, a profesional came and I clearly explained them the issue and informed them to change the part and do repair and fill the gas and then raise a ticket to your company for the bill and they would pay the bill to you on our behalf and he told he would come back in 2 hours as he didnt nitrogen cylinder and asked me to reschedule for sunday and he went away and now the professional changed and now one came till now and I called the new professional assigned and he says he would not be able to honour the request and raise a ticket.

Today I raised call request twice and botha the times, I receieved a call from your cuatomer care persons and they arent givinh appropriate resolution and they are just informing that we will help you accordingly.

No reponse or help from company

We had booked urbanclap for installing water filter. The professional told us that filter is not working and changed a internal part, which causes the membrane to burn as it was a fake part ( confirmed by Eureka Forbes). He took Rs4750 from us and didn't pay a receipt. When we complained to urban company and the professional to pay for damages they only paid 1000rs

I'm booked the ac cleaning service yesterday once the cleaning was done after that water was come out when I was start this ac I rescheduled the booking but both of the guys says that this is not our problem and they left without given me any guidance.

Kindly request you plz help me.

I booked 2 intense bathroom cleaning and none of them were cleaned as per the description. I booked revisit but no one came for revisit. I have been called back by customer care minimum 6 times and everytime i have to explain them what was not done. I was asked to share pics which i did and I am promised a call back in 10 min and the callback is done after 48 hrs. I need full refund of money or someone should come and clean the bathroom as per the description provided. Everytime i am offered a refund of either 200 or 400 or 450 or 499. My question is why not full? The last call which came today was intentionally disconnected by the customer care because i was asking for full refund

I had got painting work done in August 2021 through Urban Company, and I was told repeatedly by the visiting professional as well as on the app that I have 1 year warranty on the painting job, paint cracked in less than a month and I asked for a follow up visit the professional who was sent hurried the work and did not give sufficient time for plaster to dry, he infact took my blowdryer to artificially dry it, it puffed up within a day and cracked again in few weeks. At no time did my app or anybody from urban company, nor the visiting professional said that rework is not part of warranty or that immediate complain has to be filed about rework, he infact indicated that work done on my roof will crack too and I will have to file for re-work again.

Due to family emergency, travel and work I had to wait before I could file a service complaint, also I was made to believe that 1 Year warranty will be honoured, and was never given any information AT ALL about not fixing the problem. You cannot replace a defected piece with a defected piece and call it fair trade.

I have deliberately been kept in the dark about the lack of warranty on re-work, no intimation at all was given in any way, neither in word or writing, about different standards for poor re-work service, I have been given poor service along with poor materials, deliberately to reduce cost and increase profit.

I have been using Urban Company for years now and feel ashamed at being conned by them, I should have gone to a local dealer who wouldn't blatantly lie about giving 1 year warranty and then dishonour it. After I called the customer care they rudely refused to fix their service failure
I was never told in word or writing about warranty on rework, and suddenly when I demand that damage that is under warranty be fixed I have been told that it is too late. You cannot make up terms post offering service when you say 1 year warranty at the time of service. I have received the same shameful email from them lying about having transparent warranty terms on rework without any proof that I was informed about it!
I want them to honour the terms of service mentioned at the time of taking money for my service. The Urban Company customer service agent shamefully said that I have got re-work done at their cost! I paid around 13000 rupees to get 1 room painted, I paid for all materials that were used in painting and rework. Only 1 man was sent to fix the damage that is hardly 15 mins work and I tipped him 500 rs, my time was wasted twice because of bad service.
How can they even claim that they have done any more than what they are supposed to, when they are cheating customers they have made so much money from!

I made a PhonePay payment of Rs 549 today from UPI [protected]@ybl for installation of a geyser at my residence in Shailpet at Hyderabad. However, when i go to the booking history, it shows that the review is still pending.

The booking i made is for 12th May 2022 at 1.30PM. KIndly resolve in good time.

thanks.

Two ACs were repaired by Urban Company under warranty trms of 60 days. One of them stopped cooling, on asking for revisit under warranty, the company has denied. they are indifferent to call back requests too.

Rs. 24000 was spent on two ACs assuing that Urban Company is reliable service provider.

I had booked for AC repair as my AC was not cooling at all. The repair person came and repaired it for which I paid around Rs.8000. However, the cooling survived only one day. After that I booked revisit and the same person came and repaired but the cooling lasted only two hours. I then booked an expert visit however, to my shock, no one came to visit and repair. I need my entire money to be refunded. Pathetic service by them.

I Serviced my AC on 28 Mar 2022. The person who came told AC has gas leakage and need to refill. Pay 900 i will do it.. i paid him.. and i paid deep clean service 798. The person cleared filtered and gas filled and AC worked for 25 days again no cooling.. again i raised request as warenty for 30 days.. after that same person came.. company not known gas filled and all. Once again cleaned filter and showed gas is full no issue in AC.. might be issue with voltage.. so check with EB..

Again i raised concern with urban.. they said ur warrenty is over and u need to raise fresh request . But my first issue itself not resolved..i called and message urban .. they said we can't help.. everytime I open the request.. they said not possible..

Still my issue not resolved and urban company no ready to listen.. i paid 798 for deep service but not done.. paid 900 for gas filling.. but the same is not known by urban company..

I had a terrible experience the second time with Urban clap/Company, this people are HIGHLY UNPROFESSIONAL IN PROVIDING THIER SERVICES, I booked a bathroom cleaning service today 9th of May 2022 and one person from the company came and refused to clean the bathroom citing unprofessional reasons, the service was of Intense bathroom cleaning which should cover anykind of dirt etc...

But looks like this people have earned a lot and now they have started showing thier attitude towards the work, very UN-ETHICAL AND UN-PROFESSIONAL IF THIS IS THE CASE,

I request to BAN CLOSE this company forever so that other customers are not impacted..

THEY FAILED TO DELIVER TO THIER PROMISES..

I had opted for Painting Service from Urban Company. The work started on 29th October 2021 and got completed on 5th November 2021 There are two issues with Urban company which I have faced, firstly while the work was going on their labourer had caused damage to my tv and refrigerator. There was a deep scratch on my tv and few dents on my refrigerator. I had immediately informed Urban company about this and initially they agreed to pay compensation of 1000 but according to their policy maximum amount of compensation is 10000 and the amount of damage done was more than 10000 so I told them to pay more but they didn't agree and the issue was left unresolved. Then after completion of the work I was told that there is one year warranty for any water seepage or any minor touch up issues. Now I m facing the minor seepage problem since past few months so I called them for rework, . The executive told me to send the pictures of the seepage, I did that and then they had sent their supervisor for inspection, he inspected and took thd pictures and told me the that he will fixt the problem in one day. But now to my surprise today they told that seepage is not covered under warranty. If seepage is not covered then why did they entertain me and wasted my time. They keep telling lie The urban company policy is also for the namesake, they don't follow their own policy. Kindly help me resolve this matter as it is my hard earned money which I have spent trusting Urban Company. I request you to
resolve the issues ASAP. I hope justice is done. These companies should not be allowed to exploit their customers

Thanks,
Nisha Vyas

Damage of my Water purified

Hi Urban Team,

This incident happened in bangalore on 8th may 2022. I have registered for basic service for MY Water purified.
Technician came and he said TDS is 25 and we need to replace all filters. Though i told him its not more than 5-6 months, i have replaced.
he said Sir INR 2048 will cost, pls replace, you will get TD 70-150.
I did. Within 1 hour he left, We Saw too fouly smell from our RO since there is wrong wiring water left inside adapter.
Complete Adapter, bacteria choke, Water purified main tank body melted.
Also, Sensor stopped working and Complete damage.

Also, There is no TDS value changes yet, I have videos and evidence for each. and techinician Sir my fault pls check from cmpany. i cant do anything now.

I am hereby asking to compensate for my mental loss, my water purifier damage, my Service charge of INR 2048 to Urban company asap.
My family is suffering lot from drinking water from last 2 days. i sent all emails, proofs, Still customer care keeps on telling we are checking.
pls take this on high priority and claim damage to my propeorty under insurance of INR 10, 000/

We had our AC services. Few days later the cooling completely stopped. We called Urban and a technician showed up. He said the previous filling they had not tightened the bolts properly and all the gas had leaked. He was nice. He said our AC service was under warranty. He told us to reschedule under warranty. We tried to do that multiple times. No one showed up. There is really no proper esclation mechanism. All of the operators are just trained to say a "sorry" without even understanding what the issue is. We eventually got Samsung itself to come and service it again.

We are big users o[censored]C. However, we will never again use them for anything electronic. Will just use them for basic carpentry, plumbing etc.

I booked a slot for ac service on may 5th but still now they did not solve the problem and they are saying to cancel the booking and rebook if i cancel it means again i have to wait for 3days.. i am staying with my children its so hot...kindly help me [protected] is my reg number in urban

I booked a slot for ac service on may 5th but still now they did not solve the problem and they are saying to cancel the booking and rebook if i cancel it means again i have to wait for 3days.. i am staying with my children its so hot...kindly help me

I had called professional from urban company for my ac repair.Professional arrived and my problem got solved.But the same month the problem arose again..i got a free revisit..everything was fine now again just after 10 days the problem has occurred again..i called 2 professionals both of them asked me to call the one who repaired my ac before and he is unavailable these days..I literally feel helpless and i regret to go for urban company..My ac has stopped working and the professional is unavailable..Will never go for urban company in future!!!

This is with regard to a booking for geyser repair about 2 weeks back on April 25, 2022. The technician initially took away the complete geyser unit citing some repairs/part replacements, adding that he'll fix it within a day. However, it has been almost 15 days and he has not turned up. Nor has he been responding to calls. I've raised the issue in the help section repeatedly and I'm being told by the UC support everyday that he's on his way and will complete the service within the next 2 hours (same response every single day), but he never shows up and is simply fooling around. It's extremely unprofessional on part o[censored]C to have such technicians in their team, who have neither any value for customers' time, nor the courtesy to pick up calls/update their customers. I urge stern action to be taken against the concerned person and/or refund of the amount for my geyser and the bad service (as he seems to have run away with the unit). In the absence of a swift resolution, I'll be forced to escalate the matter further.

Thanks,

Suryanaman

I have booked for a chimney deep cleaning worth Rs. 1248.00. However the service provider performed basic cleaning as deep cleaning is not possible for the product we are having. It was a prepraid booking as there was no option of pay after service. I raised the issue and the company promised to refund me back Rs. 650 after after deduction of 598(cost of basic cleaning) from the amount I paid. As per their record amount has been refunded back to my bank account but I have not received anything. Everytime I complain they call me back and say foolish things. I just need my hard earned money back not their calls.

I ordered AC servicing through Urban company company on 24th March 2022 which was done on time.
Since I had to travel, i could not check the performance after servicing. When I returned back after 15 days, it was not working.

It was said that there is warranty of 1 month.

I raised the complaint on 19th march 2022 through App. Since then Urban company is just rescheduling the work mentioning unavailability of the person.

Now mentioning that warranty period is over and i need to do fresh booking.

Why such reputed firm is fearless in taking the ownership of the warranty period and fooling the customer straight forward.

Its really hot and they are dragging the issue since last 20 days.