Urban Company Complaints & Reviews

Have Booked Salon Services with Urban Company for February 12. Urban company person never visited my place and found below message when I checked the status of my booking"

The request was cancelled by customer.

I need refund or Urban company should assign a new partner to address my service.

I had booked service to repair the broken washing machine on 30 Jan 2022. The professional who visited has fitted a used part to fix the issue and I am asked to pay the full amount of a new part. I have already raised a complaint for this and no resolution even after providing all the photo proofs and explanations. I am tired of these guys making me run around.

Hi
Even after repeated warnings the representative keeps calling and messaging me and you guys are not resolving the issue neither given me a compensation.
I never received a resolution why are you guys attempting to close the ticket. And I just got a call from your team she has no idea about the conversation I had the last time with the lady who spw about the compensation. I was told my account is blocked temporarily how dare you do that your representative misbehaved and is unprofessional with unethical acts. And you block my account I'm reporting your case to newspapers and consumer forum and social media that how unprofessional risky and usafe ur service is and how when a customer reports u make the customer suffer instead of trying to fix the issues. Absolutely disgusting experience. Unsafe and risky business.

I want a direct number to get the issue addressed. The urban company do not have a direct customer care number. And when we have to address any important issue, and it is a simple case of payment refund to the cleaning guy who had done a remarkable job. The customer care is just revolving around and not getting the direct solution. Please escalate the issue or get me to someone who can handle issues on priority basis.

I had problem in my washing machine. That problem was rectified by the technician but 2 more problems were added in that machine. I called the customer care no they send the same technician again, he couldn't solve the defects made by himself. Then I called several times on customer no but they didn't send the technician again.
For everyone's reference I am sharing the complain no mentioned on bill copy UR86AF6A47.
And urban repair send the technician from DELHI ELECTRONICS SERVICES
company.

I hereby inform that I Anshul Aggarwal I purchased a plan 1 year 3 months ago but I complaint last 10 days my refrigerator not working properly but didn't any help

Many times complaint customer service center and app also but didn't any help please help me my

Booked in urban clap plumber service on nov 25 paid inr 340.00 but plumber refused to attend and informed on telephone that he is cancelling service request.

sumanesh jhoomki banerjee
15, garpar road
kolkata - 700009
m[protected]

Have booked for home cleaning, yesterday the guy didn't come .we were waiting for more than 3 hours there as their team said that they are looking into matter next they told that they can arrange for rescheduling.Next day again slot passed but it is still showing job has not been assigned. what a nightmare you have given us for two days.it was very urgent for us.Next time we will never book anything from your app.

I have booked for home cleaning, yesterday the guy didn't come .we were waiting for more than 3 hours there as their team said that they are looking into matter next they told that they can arrange for rescheduling.Next day again slot passed but it is still showing job has not been assigned. what a nightmare you have given us for two days.it was very urgent for us.Next time we will never book anything from your app.

Dear Team,

I am a Urban Company plus member. I have availed a Haircut Service from the Urbacn Company on January 7th 2022. The professional being assigned to me after charging an exorbitant amount was not good . On complaining this issue to the Urban Company they have promised me in written that I can avail a free service as a compensation with in one month. Now when I contacted the customer service for the same they are simply...

Hi I am Sandeep had booked salon for my wife for a pre-planned function of marriage, when professional didn't jot arrived or she didn't call me up or didn't response to my text messages then I approached customer care
They have ruined our whole function and we cooild not reach to any other salon due to prebooked, customer care was also jot responsible and dodtnot a satisfactory response still my money is not refunded
S don't book urban clab professional they are totally unprofessional and destroying our occasions
Pls take necessary action if you can
Regards
[protected]

I had purchased this GC on 29th Jan 2021. Gifted to a friend for her bday. When she tried to use it she encountered difficulty. Finally this 21st Jan 2022 I wrote mail to complain. Unfortunately we just exchanged mails with no solution. My friend isn't able to use the card at all. And it expires today. I am so so so fed up of writing mails as there is no contact number on which we can call and register our complaints. The GC can't be applied inspite of trying to book the service multiple times. Kindly refund me my amount of 2000 rs. I do not wish to seek any other solution.

I have booked Urban Company services on Jan 24th for Washing Machine repair - water leaking and door was stuck.
Urban Company professional came on a video call and helped unlock my door and then arranged for a visit by another local professional.
Anas Shaik was assigned on this project. He came along with another person, and after review provided a quote to replace door lever and gasket.
The person who was accompanying Anas Shaik closed the washing machine door and it got locked again.
They tried opening the entire washing machine dashboard and during that course broke the door lever.
Anas Shaik took door with him and send they will fit the door and gasket by Jan 24th evening. He took INR 1, 500 as advance - in cash.
They did not revert since then and said door can't be repaired and they won't be coming for the next 5 days.
Since then I have been raising complaints with Urban Company, but there is no resolution yet.
I am unable to use washing machine as they removed the door and took with them.
Urban Company customer support is pathetic and they always promise a revert in 15mnts which never happens.
I need a compensation and immediate fix for this issue.
I am attaching all relevant pics.

We recently had a geyser technician from Urban Company service our geyser and he changed the heater coil in the geyser as part of the servicing. The product that was serviced was a Racold 25ltr altro 2 geyser. After the technician left, we turned on the geyser and the hot water seemed pretty hot and we didnt think of it much other than maybe the servicing helped, but little did we know of the horrors we were going to face for the next 3 weeks.

The day after the service, there was heavy leakage of water along the outside walls of the home and we thought some waterline broke and we still didnt suspect it was due to the geyser servicing issue. Only after two weeks of observations turning different lines shut and open we were able to narrow down the problem to the hot water line from the geyser that was serviced.

So what had happened was that the urban company technician while servicing had installed the wrong heater coil inside the geyser and this in turn kept the water heating uncontrollably and ended up damaging the thermostat (which would have shut off the heating of the water beyond a certain temperature of water). So as long as the geyser switch was on, the geyser continued heating in this case because the heating coil that was installed ended up damaging the thermostat and hence it was a very unsafe situation which could have possibly led to an explosion of the geyser or the flex hoses that were connecting the geyser to the rest of the waterline inside the home.

It was a miracle that the flexible hot water hose inside the bathroom connecting the geyser to the solid pipeline did not burst while someone was inside the bathroom. We feel extremely lucky that noone was injured because of the negligence shown by the urban company technician. Thankfully we leave the geyser on only for about 30mins when we need and that probably helped save injurious to us.

For getting a service from urban company for Rs650, we have had to spend nearly Rs 35000 to understand the issue and this does not include the tremendous inconvenience during the COVID situation that it has caused us. What we finally had to do to understand the problem was to call the technician from the water geyser manufacturer (Racold) to see if there was a problem and he pointed us to the wrong heater coil installation being the root cause of all these problems. We came to know of this only 4 days back.

I have videos and photos of this entire issue along with receipts and online payments made for the various work that we had to undertake to sort this issue out and have attached only a few with this complaint. When I called into the urban company to report this issue, the person addressing the complaint seemed to casually mention that we didnt call their senior technician and they cant do anything about it, which is fine, if this was not a safety issue.

Urban company has seriously erred in a safety issue here which could ended with injury for people. Thankfully, it was only damage to property and not to people, in this case. I hope whoever is reading this ensures that such things are not tolerated and that urban company is held responsible for such gross negligence before its too late and ends up causing serious damage to individuals.

Thank you

Dear Team,

i was alwys book beautician from urban company for face wax threading cleanup this time again i was booked for face wax and cleanup aftre face wax when she was rubbing my face for cleanup i was telling her many times somthing burning on my chick but she was no mam its fine aftre cleanup my face was red and i was feeling somthng burnning and aftre a hour my face was started burning and now it is lik hell big big patches on my face which is painfull

My air purifier was taken by your representative in first week of December 2021 but till date it has not come back after rectification. A lot of mails have been sent but of no avail. Very bad on the part of the company.

Rebooked a complaint on 22/01/2022 . Engineer claimed Rs 199 from me and paid. But didn't not receive a proper acknowledgment. Kindly refund the Rs 199.

I used Urban company to service my washing machine. The technician mentioned there was a fault with the mother board and needs replacement, the replaced mother board was faulty and since it was covered under UC protection plan the technician took the mother board back for repairs and since then there has been no response from him or Urban company.

Its been a month and half since the incident and even after raising multiple tickets with UC I have no response from them. This is extremely frustrating. I am looking for advise on legal options I can take against this case.

First booking done on 23-Dec-2021
Executive visited next day (Imran Pasha) and informed evening he will pick the washing machine for service and will return within 2 days and by 5pm picked the machine and told me same will be updated in the app..

26-Dec-22 - by 11.30am - Machine returned it was working fine. I've paid Rs3200 through UPI..(Attached screen shot)

3rd Jan-22 - stopped working I've re-opened...