Urban Company Complaints & Reviews

Dear Sir,

On Jan 22, 2022 I booked for a plumber through Urban Company to replace the external drain pipes running close to 90 feet.

Urban Company deputed one Mr. Mohammed Khizer ([protected]) who initially quoted Rs. 27, 000/- towards laying and labour charges only (excluding material) by –

a. laying concrete bed under the pipeline

b. cement finish (astarkari) for all the man-holes (internal and external areas)

c. to reuse the debris back on the pipelines and its sides

d. do level finishing with concrete on the debris to the required ground level

It may please be noted that while we occupy the entire ground floor, the first floor with two tenants were requested to stay elsewhere for about 3 days, as there should NOT be flow of water or other wastes when they are at work and again for then 48 hours once the new pipeline is laid, which was as per Md. Khaizer’s instructions.

Upon back and forth negotiations he finally agreed for Rs. 18, 000/- towards laying and labour charges and asked me to pay Rs. 99/- online for having booked through Urban Company, which I paid through google pay (receipt attached). He then gave a list of materials to be procured, which I did by spending Rs. 40, 000/- plus.

On 24/1/2022 he insisted that I pay Rs. 2, 000/- as advance towards getting equipment on rental basis, which I paid through google pay (receipt attached).

On 25/1/2022, he came along with 4 of his accomplices and started the work. After some time I was shocked to see that he did not put concrete bed under the pipeline, which was earlier agreed to by him (pics attached). When I asked him he said since we are using the red/chemical pipes, the concrete bed is not required and he did not listen to me at all.

Then, I saw him NOT doing any cement finish work (astarkari) for external areas to any of the man-holes, which was earlier agreed by him to do the astarkari work for both internal and external areas of all manholes. When I asked him about this, he said astarkari work is not required, as we are using red/chemical pipes and also there are no chance of any rodents getting anywhere near the manholes. Urban Company may depute workers to dig and see the manhole's external sides whether any astarkari has been done or not.

Though I was doubtful, I did not want the work to get halted, as the tenants would come back the 3rd day and I was totally helpless, as he was deputed by Urban Company.

He and his team worked over night and even I was present. During early hours of 26/1/2022 at about 3:45 am, they demanded that I pay the balance amount of Rs. 16, 000/- plus any additional amount at my will for having worked continuously and assured that he would finish any incomplete or other pending works if any on 27/1/2022. Since he was deputed by Urban Company, I gave him the benefit of doubt and paid the balance full and final amount of Rs. 16, 000/- through google pay (receipt attached).

On 26/1/2022, I noticed the following incomplete and pending works:

i. cement finish (astarkari) for man-hole, internal area not done at all (pics attached)

ii. The outlet pipes from the walls to the manholes were all directed towards the walls of the man-holes whereas they have to be towards the drain hole of the pipe (pics attached).

iii. did not use the debris back on the pipelines and its sides, as a result, the work done by him and his team is now 3 to 4 inches below the ground level. I had to hire a trolley auto and 2 laborers to clear off the debris and get it dumped in a dumping yard, which additionally costed me Rs. 1, 800/-

iv. The leveling work is poor and sloppy, which nobody would accept this kind of workmanship.

I immediately called Mohammed Khizer who noted the above incomplete and pending works and assured to do it on 27/1/2022.

On 27/1/2022, when I called him he did not respond. Since then I have been calling him and he is not at all responding to my calls.

Subsequently, I have raised a complaint with Urban Company and a couple of executives are in touch with me and have assured me not to worry and that it would be done or full refund will be done.

I request the Urban Company either to rectify them as per the required and agreed standards or make a full refund asap, as the incomplete and inappropriate works are further damaging my building and redoing it would be even more expensive. I state that it is a clear case of cheating by the plumber who came through Urban Company.

Thank you,
Sincerely,

Arcot K Balraj

Dear Ms/Mr. Ritam,

Thank you for your mail of Feb 02, 2022.

Hope my request is being resolved. Please expedite.

Thanks & Regards,

Arcot K Balraj

Dear Ms / Mr. Ritam,

It's almost 24 hours since you assured me, but nothing has happened till now.

For your kind information, I have spent Rs. 70, 000/- plus towards material and labor and please understand the amount of damage and monetary loss being caused to me on a daily basis because of the unfinished, sloppy, incomplete, and damage causing works done by Md. Khizer who was deputed by Urban Company. I mean these sloppy works are further damaging the pipeline and manhole areas, which would further drain my pockets.

You are once again requested to resolve this issue by refunding my amount (labour charges of Rs. 18, 000/- or get the works done as per the minimum standards that is required at my site immediately.

Or else, please give me your appellate authority's contact coordinates and I shall address my issues directly.

Sincerely,

Arcot K Balraj

Please stop buying time with these vague reply mails. Try to understand the inconvenience, damage and the loss being caused to me and resolve my issue within a time frame with a refund or rectification at my site.

Regretfully,

Arcot K Balraj

For the kind attention of Mr. Abhinav / Ms. Gunjan,

Thank you for your time but it would be appropriate if it is done in work rather than talking and prolonging the issue by making me suffer with huge financial loss and unwanted stress, which is all because of Md. Khizer team’s inefficiency. Also, the delay caused by you in resolving the issue since January 27, 2022 is increasing the extent of damage day by day and also financially.

I have now compromised to a large extent and came up with the following fair options for Urban Clap to resolve the issues, which are as follows:

Option-1

Please get the following blunders rectified at Urban Company’s (labour and material) cost, strictly as specified below:

a) Md. Khizer or any other plumber deputed by Urban Company has to do the cement finish (astarkari) for all the six man-holes (internal and external sides of manholes) and pack all the external sides of the six manholes properly/tightly with concrete mixture.

b) The outlet pipes from the walls of all the six manholes have to be directed towards the drain hole of the pipe and not against the walls of any of the manholes.

c) They have to clean / clear the hardened concrete struck in the drain pipes, which they have left un-cleared after the work and ensure smooth flow of human and other wastes along with water.

d) They have to do it at a suitable time, as I cannot shift my family and tenants once again for a couple of days to stay outside because of Md. Khizer and his team’s irresponsible and [censored]/sloppy works done on Jan 25, 2022.

Option-2

A minimum of Rs. 12, 000/- be refunded from Urban Company, which would enable me to repair / rectify all the blunders done by Md. Khizer and his team.

Since all of you at Urban Company are trained to buy time and ignore the after service support to rectify the blunders and make the end-users suffer with stress and financial loss, I doubt very much if any of you would go with either of the options and bring it to a closure.

Please note that during on Dec 13th, 2021, I have hired a pest control team (Mr. Adnan – [protected] and team) through Urban Company for my 6-floored office building and got the penthouse floor treated with pesticide who charged Rs. 3, 600/- and the job was well done. The remaining 5 floors x 2000 sqft per floor are pending for the same kind of treatment but I have deliberately put in on hold.

As already told I am also parallel renovating my 2-floored independent residential building and on a spree to hire plumbers, carpenters (hired and cancelled), electricians and other technicians. I strongly feel that I have been taken for a ride / granted by Urban Company. I am now in a dilemma whether to go with Urban Company or not.

Regretfully,

Arcot K Balraj

LOOKS LIKE THE ISSUE RAISED BY ME HAS BEEN PUSHED INTO COLD STORAGE WITHOUT RESOLVING.

REGRETFULLY,

Arcot K Balraj

Since Jan 27, 2022 onwards, many from Urban Company have called me once every two days and assured me that my issue will be resolved today but that today has not come till date. To name a few, Mr. Abhinav, Ms. Guinjan, Mr. Gautham, Mr Jetan etc... are all sleeping with my complaint.

To add to the caller's name, yesterday at about 2:28 pm Mr. Debanshu called and enquired had the issue not been resolved? When I said NO, he gave the same assurance that it will be resolved by yesterday evening itself but it has not been resolved till now.

Perhaps, you are all trained to take customers for a ride/cheat in such a fashion. If any of you are concerned with at least 1% of my agony, loss, damage, stress etc., etc., then, please give me your appellate authority's contact coordinates so that I can address my issues directly with him/her.

Regretfully,

Arcot K Balraj

I have written the below comment on the play Store app regarding the utter disappointment in the paint job.

In less than a week, half of the walls were back with seepage even after the promise of surveyor and 2 paint jobs (one with so called water proofing).

Now i m too tired of chasing for a decent paint job and seems that my money is wasted.
BEWARE OF THE PAINT JOB. PLEASE DONT TRUST THE PAINT SURVEYOR AND READ THE TERMS AND CONDITIONS CAREFULLY: the T&C WILL HAUNT YOU BACK. My experience: Gave 40k for 3bhk (7-10days) job including waterproofing. UC took 1.5 months, 2 contractors to finish the job. My wooden flooring of 2 rooms was completely damaged and repair estimate came at around 18K. UC told that "As per Policy", we can only pay 10K so i had to bear the loss of additional 8K. UC gave warranty of paint job, but after 1 week of paint job, seepage occured even in places where it wasnt there earlier . UC replied that "As per policy", they cannot do anything abt it. In short, my horror experience story had following outcomes: 1. Harassment approx 2 months since we are living in the same place and got adjusted in different rooms multiple times. 2. Unnecessary loss of 8K purely because o[censored]nprofessional service by UC. 3. unnecessary follow ups and head banging with UC executives over call and emails. 4. big patches and discoloration due to seepage even after taking the water proofing and luxury paint job ( that too on the advice and promise o[censored]C surveyor). 5. Rudeness o[censored]C executives when i told them that you already gave me a loss of 8k, and you should see how the paint job done bad can be corrected. PLEASE DO NOT TRUST UC EXECUTIVES(PAINT SURVEYORS), THEY CAN MAKE ALL THE FALSE PROMISES IN THE WORLD JUST TO GET THE SALE AND THEY TAKE MONEY IN ADVANCE SO THAT YOU GET ON THE BACKFOOT THROUGHOUT THE JOB AND HAVE VERY LITTLE/NO OPTION TO SAVE YOURSELF. P.S- this is my second post regarding the poor service, also this can be deleted at anytime by UC, BUT BEWARE.

I booked the services for total number of 8 ac split cleaning.
Some android urban clap aap issue was going on . So it was not showing the amount credited to uc but when i checked my bank statement it was deducted 3 times. Out of which one time services were given and second time i got refund from google pay. But still i am not getting the refund for the 3rd payment in my account back..I need the money in this difficult situation sir .
Attaching the screen shots of payments so that it will be easy for you.
Registered email-- nautical.[protected]@gmail.Com

The service technician came to replace the gaskit of my front load washing machine. While repairing the technician was literally using a hammer to open the machine as he didn't know how to open it. I paid 2500rs for this service and 200 for technician. After the repair i noticed that my machine is making loud noise. I checked and raised a revisit of the technician and found out that the previous technician broke the drum of my machine. And he didn't find the gasket properly and so the new gasket is also damaged. I have been trying to seek support from Urban company and didn't receive any support yet. Its been more than a month since we are waiting for support and we did not receive any help. Please help with the same as it has been very inconvenient to wash clothes without the machine. If i don't receive any support now, I'm going to raise a complaint with the police on the technician and on the urban company. I will also raise my voice on social media for the same.

The said geyser was functioning properly before 02 Dec 2021 and a request was made to descaling of equipment. The service professional Mr Vikas Kumar Singh visited as and informed that some parts are faulty
and needs immediate replacement. We agreed to his version and paid him for spares and service. Thereafter the geysor was having a problem of water leakage and in spite of repeated requests and reminders the said technician failed to resolve the issue.Mr Vikas Kumar Singh has also informed us that not to make any complaint through Urban Company, as he will resolve the issue of his own. Once he couldn't do it the matter was brought to the notice of your customer care. Once the geysor was having a problem that cannot be resolved why Mr Singh advised us to change spare parts ?
Another Service professional attended the complaint on 22 Feb and informed the the product is beyond economical repair needs to be scrapped.
It is clearly understood that to gain monetary benefits he tried to fix the problem temporarily.
Viewing the above scenario we feel cheated and the said service technician has used his fraudster mind to gain monetary benefit.
He not only harassed us but at the same time compromised with your company's reputation.
Your kind intervention will help me resolve the issue

On Feb 13th at 1:30 pm Mr Stalin the company assigned professional took my kitchen chimney saying he has to take to service center for repair on the promise that it will be repaired and refixed the next day. Since he did not return by 14th I tried calling him and he would not take the call. I registered a complaint in the App on 15th. The company person responded and assured me that by 4 pm on 15th Mr Stalin will return the chimney. Since it was not returned by 4 pm I refiled a complaint. After that the company never responded as on now that is 1 pm on 16th.
I wonder how I can get back my appliance/

I am Priyanga and have ordered for basic chimney cleaning on Sunday (13 Feb 2022) with Urban Company. The person who attended did not look trained and professional and sprayed chemicals and water into the motors. When he asked us to switch on and check the device, fuse blew out and the power went out in the entire house with a huge sound. We had to call another electrician to fix this and later when we tried to check the chimney it was not working and had a lot of physical damages. I spoke to the company and arranged for a chimney repair service. This person opened the chimney and confirmed that all the chimney parts including its 2 burners, moulds, .. have been damaged and its difficult to get its spare parts. Hence Urban company's escalation manager promised to buy a new chimney and get it installed and make the issue sorted. However till now there has been no updates on the same.

Since the last 3 days this follow up with more than 5 different Customer care people and re-narrating the issue history is making me sick and tired. I am undergoing mental torture and to make things worst since today morning they are not reverting to the call back (Have made 3 call back requests on[protected]. Please help me get justice and ban this Urban company who are so unethical and false.

Have Booked Salon Services with Urban Company for February 12. Urban company person never visited my place and found below message when I checked the status of my booking"

The request was cancelled by customer.

I need refund or Urban company should assign a new partner to address my service.

I had booked service to repair the broken washing machine on 30 Jan 2022. The professional who visited has fitted a used part to fix the issue and I am asked to pay the full amount of a new part. I have already raised a complaint for this and no resolution even after providing all the photo proofs and explanations. I am tired of these guys making me run around.

Hi
Even after repeated warnings the representative keeps calling and messaging me and you guys are not resolving the issue neither given me a compensation.
I never received a resolution why are you guys attempting to close the ticket. And I just got a call from your team she has no idea about the conversation I had the last time with the lady who spw about the compensation. I was told my account is blocked temporarily how dare you do that your representative misbehaved and is unprofessional with unethical acts. And you block my account I'm reporting your case to newspapers and consumer forum and social media that how unprofessional risky and usafe ur service is and how when a customer reports u make the customer suffer instead of trying to fix the issues. Absolutely disgusting experience. Unsafe and risky business.

I want a direct number to get the issue addressed. The urban company do not have a direct customer care number. And when we have to address any important issue, and it is a simple case of payment refund to the cleaning guy who had done a remarkable job. The customer care is just revolving around and not getting the direct solution. Please escalate the issue or get me to someone who can handle issues on priority basis.

I had problem in my washing machine. That problem was rectified by the technician but 2 more problems were added in that machine. I called the customer care no they send the same technician again, he couldn't solve the defects made by himself. Then I called several times on customer no but they didn't send the technician again.
For everyone's reference I am sharing the complain no mentioned on bill copy UR86AF6A47.
And urban repair send the technician from DELHI ELECTRONICS SERVICES
company.

I hereby inform that I Anshul Aggarwal I purchased a plan 1 year 3 months ago but I complaint last 10 days my refrigerator not working properly but didn't any help

Many times complaint customer service center and app also but didn't any help please help me my

Booked in urban clap plumber service on nov 25 paid inr 340.00 but plumber refused to attend and informed on telephone that he is cancelling service request.

sumanesh jhoomki banerjee
15, garpar road
kolkata - 700009
m[protected]

Have booked for home cleaning, yesterday the guy didn't come .we were waiting for more than 3 hours there as their team said that they are looking into matter next they told that they can arrange for rescheduling.Next day again slot passed but it is still showing job has not been assigned. what a nightmare you have given us for two days.it was very urgent for us.Next time we will never book anything from your app.

I have booked for home cleaning, yesterday the guy didn't come .we were waiting for more than 3 hours there as their team said that they are looking into matter next they told that they can arrange for rescheduling.Next day again slot passed but it is still showing job has not been assigned. what a nightmare you have given us for two days.it was very urgent for us.Next time we will never book anything from your app.

Dear Team,

I am a Urban Company plus member. I have availed a Haircut Service from the Urbacn Company on January 7th 2022. The professional being assigned to me after charging an exorbitant amount was not good . On complaining this issue to the Urban Company they have promised me in written that I can avail a free service as a compensation with in one month. Now when I contacted the customer service for the same they are simply...

Hi I am Sandeep had booked salon for my wife for a pre-planned function of marriage, when professional didn't jot arrived or she didn't call me up or didn't response to my text messages then I approached customer care
They have ruined our whole function and we cooild not reach to any other salon due to prebooked, customer care was also jot responsible and dodtnot a satisfactory response still my money is not refunded
S don't book urban clab professional they are totally unprofessional and destroying our occasions
Pls take necessary action if you can
Regards
[protected]

I had purchased this GC on 29th Jan 2021. Gifted to a friend for her bday. When she tried to use it she encountered difficulty. Finally this 21st Jan 2022 I wrote mail to complain. Unfortunately we just exchanged mails with no solution. My friend isn't able to use the card at all. And it expires today. I am so so so fed up of writing mails as there is no contact number on which we can call and register our complaints. The GC can't be applied inspite of trying to book the service multiple times. Kindly refund me my amount of 2000 rs. I do not wish to seek any other solution.