Urban Company Complaints & Reviews

We had our AC services. Few days later the cooling completely stopped. We called Urban and a technician showed up. He said the previous filling they had not tightened the bolts properly and all the gas had leaked. He was nice. He said our AC service was under warranty. He told us to reschedule under warranty. We tried to do that multiple times. No one showed up. There is really no proper esclation mechanism. All of the operators are just...

I booked a slot for ac service on may 5th but still now they did not solve the problem and they are saying to cancel the booking and rebook if i cancel it means again i have to wait for 3days.. i am staying with my children its so hot...kindly help me [protected] is my reg number in urban...

I booked a slot for ac service on may 5th but still now they did not solve the problem and they are saying to cancel the booking and rebook if i cancel it means again i have to wait for 3days.. i am staying with my children its so hot...kindly help me...

I had called professional from urban company for my ac repair.Professional arrived and my problem got solved.But the same month the problem arose again..i got a free revisit..everything was fine now again just after 10 days the problem has occurred again..i called 2 professionals both of them asked me to call the one who repaired my ac before and he is unavailable these days..I literally feel helpless and i regret to go for urban company..My...

This is with regard to a booking for geyser repair about 2 weeks back on April 25, 2022. The technician initially took away the complete geyser unit citing some repairs/part replacements, adding that he'll fix it within a day. However, it has been almost 15 days and he has not turned up. Nor has he been responding to calls. I've raised the issue in the help section repeatedly and I'm being told by the UC support everyday that he's on his...

I have booked for a chimney deep cleaning worth Rs. 1248.00. However the service provider performed basic cleaning as deep cleaning is not possible for the product we are having. It was a prepraid booking as there was no option of pay after service. I raised the issue and the company promised to refund me back Rs. 650 after after deduction of 598(cost of basic cleaning) from the amount I paid. As per their record amount has been refunded...

I ordered AC servicing through Urban company company on 24th March 2022 which was done on time.
Since I had to travel, i could not check the performance after servicing. When I returned back after 15 days, it was not working.

It was said that there is warranty of 1 month.

I raised the complaint on 19th march 2022 through App. Since then Urban company is just rescheduling the work mentioning unavailability...

Urban Company Good Only For Cleaning Toilets, not for ACs or Other Expensive Electronics

A week ago on I had scheduled Urban Company for servicing my 2 ACs. My AC was cooling fine and they just needed cleaning for better air throw maybe. But it was cooling very efficiently.

I had scheduled 2 Deep Cleaning Services ONLY separately a day apart from each other. The first one was scheduled on 26th April at around...

This is the first we had hired Urban clap for their service. During the the visit, the person spoilt the ac by removing the gas. During their second visit they again didn't do any justice to ac and now the AC has stopped working. Now in this terrible heat our ac is not working and it's very difficult to work with such high temperatures and no air conditioning.
We had submitted a complaint regarding this day (2nd May) before yesterday...

Dear sir, there were few damaged and ac cooling issue in my Ac for which the executive told me to take service from sharp ac and they will reimburse me fully till 10000. But now, they are denying and telling for 4500 approval without any proper reason. Plz look into the matter and tell them to reimburse balance amount of rs5500 as I have attached bill too....

We again hired Urban Clab for servicing the AC which stopped working after Urban Clap's last failed service. After working for two days the AC has again stopped working. You requested to send your team again on an urgent basis to fix the problem and get the AC working again.
An immediate action is needed to be taken.
We are getting very troubled because of the heat. This is our first experience with Urban Clab and we are very...

I had booked a urban company professional/plumber on the 1st of May to attend to a blockage in the drain of a kitchen sink. The professional arrived and attended to the matter. Although the professional resolved the issue of the blockage, he damaged the interior of the sink in the process with acid stains/spots. Customer care has been communicating with me on this matter without providing any concrete solution. They have been transferring...

The professional has damaged motherboard of my TV which is under warranty from Urban Company. They took TV from me on 16th April 2022 and the same is not yet replaced with motherboard yet. No Positive response is getting from the company. Kindly help.

TV was handed over to Neeraj in Noida Sector 78...

We again hired Urban Clab for servicing the AC which stopped working after Urban Clap's last failed service. After working for two days the AC has again stopped working. You requested to send your team again on an urgent basis to fix the problem and get the AC working again.
An immediate action is needed to be taken.
We are getting very troubled because of the heat. This is our first experience with Urban Clab and we are very...

Urban Company is charging very high cost for spares which are being replaced by their service Engineers.

they have charged me INR 840 for a refrigerator thermostat, where in the market Thermostat are available from 100 to 400 rupees.

Please make an enquiry and have some governance on these service provider companies, they are not charging genuine cost on spares.

my registered email with them is...

My name is Lokesh and my number is [protected]. I have been having same issue time and again. I have scheduled a hair cut at home at 0730 pm 01 may 2022 and to my surprise u never had any professional to take care of. Till now 02nd May 2022 09 00 AM no update from urban clap. They advertise falsely that they will provide service but in reality they never do. They show slots available online and they do no have any professional. No one from...

It was disgusting to have one of the worst experiences of my life with Urban Company when one technician revisited my residence yesterday i.e. on 30/04/2022. He misguided me & cheated Rs 1200 from me on the pretext of gas charging, which he never performed. Like a shrewd mechanic, he took mobile from my hand, despite my objections & told me that the receipt would be generated by Urban Company & that I need not to pay anything to the company...

A male hair professional was booked for my hair treatment yesterday. Today when i washed my hair i realised that he has burnt my hair and used cheap chemicals for the treatment. On talking to customer care they basically refunded 1800 (i paid 3500) back which is like compensating half of the money i paid for burning my hair. Urban company hire these professionals who are not even qualified to do such jobs & then when these "Professionals"...

Hi,

I have been trying to reach UC through App for last 2 days but there is no revert from their side.

This is regarding the appliance Warranty I have bought for 4 of my appliance recently as per the attached invoice & I need a support for one of my appliance, request you to pls. enable the quick support for the same.

Regds/Lokesh
Mob : [protected]...

Urban Company — Got refrigerator repaired in Feb 2022. Received 90 days warranty and when issue not resolved and called for visit claim, warranty changed from 90 to 60 days. Worst way to trick your customers....