Urban Company Complaints & Reviews

On 18th May, me and my wife decided to get the AC cleaned since it has been 4-5 months that we last got the AC serviced.

We thought let's get it done from Urban Company since they charge less than Hitachi service.

19th May, the professional came and the story of luring and looting customer started...

My AC was working 100% fine, great cooling and everything else was also normal. But he said that there is a problem with gas.

On the trust on urban company and his face value, we agreed and he offered the service at INR 2200 with 3 months warranty. He gave his number and told us to let him know by the evening as he has to go on his next scheduled call.

We called him in the evening to get this fixed and the AC stopped cooling at all even after the service. After calling him 4-5 times he came after 3-4 days and after checking he said sorry you need to replace more items in the AC which will cost you INR 6000.

Are these professionals getting trained to give proper service or looting the customers like this?

I paid a total of INR 2600 and my 40k AC is not working and there is no proper resolution either from Urban company or the professional.

Im working with urban company 1 year they promised me many things but thay just promise with everyone not doing any thing my jetpump not give me still 6 month done I'm not getting my jet pump my id was also blocked I'm not getting any lead I'm paying this company and also I'm paid many amount but company has been fraud with me i want to complaint fraud case for company how i take action aur FIR for this company i have all proff

I have a membership o[censored]rban Company, which was supposed to provide me benefits. But now for last two bookings that I've made. One around 13th May and the other for 27th May, THEY KEPT ME WAITING WITHOUT EVEN INFORMING THAT PROFESSIONAL WON'T COME. THIS HAS HAPPENED TWICE, I KEPT WAITING AND PROFESSIONAL DIDN'T CAME. THEY STOP PICKING MY CALLS.
As a customer, i prebook a service because I have availablity in that slot. Am I supposed to wait for hours for the service and do nothing? If I need a service one day, they can't just say at the last moment that they'll arrange another one after a day when I've been left with no backup.

This experience has been extremely disappointing. And I don't think I have received a proper compensation. I never got the service as well.

Please give me replacement by new as where u drop the board that person was asking for payment but your company not bother to pay his charges, he almost wanted to solve but you are not even call him to clear out as resolution.please if this type of fraud or cheat if you do how will any customer trust.
Please I also think that you can solve but purposely you make customers to disterb . Your seryis not good so please give me resolution as from last 10 days you are fail to solve

Pls.understabd and provide permanent solution .
As urban company should understand that after service of ac these problem at random started ..
After new booking in urban came to know such issues started after servicing of ac .

Give my ac in same condition given to you before servicing ..
Customer
Manoj Sharma

Initially i was having AC - Less Cooling.
URBANCOMPANY Technician informed CAPACITOR issue. He replaced with the old one. When i argued, he told that it is new CAPACITOR and since he is keeping the bag, the shape of the CAPACITOR looks like that.

The newcapacitor (as per the technician) looks dent and also the name on the capacitor was faded.

A day later after he fixed that old capacitor, whenever i switch AC, the main power is tripping off and again i called up and the technician saying compressor issue..

He damaged my Compressor with the old CAPACITOR . Though my service is under warranty, no proper callup and they are giving fake commitments and cheating the peoples.

Please provide me new ac replacement as pcb out door unit you are fail to solve, so instead of offerer me refund rs 7000 u take from me to your cheated company, as I am ready to give you now.
Please do the needful if you really think that your repo will mantain inarket
[protected]

Please I have not yet got any resolution by your end I told you many time that I will give you ten thousand instead of taking your money, I wanted new ac now as tired to receive your cheated company

My refrigerator was not cooling so I booked a professional through urban company.where he fraud with me 2500 rs for improving my pcv of fridge nd said it would start cooling but it doesn't cool.so I take help of a haier professional who said pcv is not repaired nd uc professional has done fraud with me.then I complain your customers care then they said they would refund money.but there is no call from 15 day .I complain 7 time a day but there is no call no refund so plz kindly help me.either I have to go to consumer court.himank sharma mobile no [protected]

Please call to resolve in this summer I suffering because of your cheated company.please solve my ac pcb replacement.[protected]

Please as soon as resolve or replacement I wanted as spoken many times with your concern team, they don't give a answer instead of giving me delay time.please I have all records with me like videos and call recording with me to hear how u make your services irresponsibly, so please as per today I am suffering in this summer because of your first services I booked and realises what you do with your customers once you fail from your side .
Please among 1000 of constomer I was the only person whose problem u do not want to solve
Compalin job started on 11 may at 1:30 senior took the pcb to be resolve within 7 days but now your concearn team only talk but do not take action

Please resolve as soon as possible as on super priority services as I had been 12 dys and not yet resolve.please I am tired with your customer care and asurance about my ac pcb replacement.
I have all records with me by spoken your concern team many times and videos when your supervisor came at my place.please resolve it soon [protected]

I had availed the chimney cleaning service today . I have used UC for the first time and experience was very disappointing. The person came late by 50 mins, further he damage the kitchen platform, the black colour of the kitchen platform is faded because of the chemicals he used to clean the chimney . He didn't use any paper or cloth to protect/cover the area. Now the kitchen platform and the area near washbasin looks very bad . I had complained via UC app and no body bothered to reach out to me . Very poor services, biggest mistake made by availing services from UC

We tried to make them understood that before service my ac is working fine. but after service compressor rebooting issue started. on revisit issue has not resolved and again same problem repeated.

rectify or repair the same.

I am a retired army colonel and had booked house painting at janakpuri through urban company on 15 apr 2022. Post survey and estimate, advance of rs 7206 (35%) as desired was paid by me on 20 apr 2022. Site visit was done by contractor on 27 apr and work was to start from 28 apr 2022, which was assured by contractor and is also mentioned in app.
However no one has come on 28 apr or even after that and since then for 1 month i have been raising ticket for call back and resolution, but with no result. I am told that they are trying to find new contractor, as earlier one has refused. Last week i was told that work would start on 30 may as they were overloaded. I asked them that when work for which advance was taken by them on 20 apr is still pending, how can they go ahead and take fresh orders, to which they had no reply. Yesterday i got a call that they are again unable to get a contractor.
Our dealing is with urban company (And we are not concerned about contractors dealings) and we pay additional cost to them (Compared to dealing directly) for these services and coordination. It is painful that while my advance of rs 7206 /- is with them for over a month, they have failed to get work started and worse not bothered to respond on my multiple messages and calls, nor returned my advance. Is this the quality of customer dealings and quality of customer support o[censored]rban company?

To, dated 15/05/2022
The urban company,

Dear team,
I have serviced my split ac dt 10/04/2022 by an engineer Azim. Engineer has checked all parameters like pressor/Gas/coils. As per his feedback everything is fine. Cooling is perfectly okay and he shared vedios to urban company.
But After service there is an issue in compressor off and on again and again.
So requested urban company for revisit. by Sr. Engineer Mr. Nagendra Maurya visited date 19/04/2022 . Checked outdoor compressor capacitor replaced. but he has not checked indoor unit. Again after 10 days same issue started.
Again we have requested urban company to revisit engineer but they refused to align engineer and told me to log fresh booking so I booked the new case again dated 15/05/2022. Finally engineer Azhar Hussain visited my house and checked parameter and informed us the gas and complete coil panel need to replace as permanent solution and provided estimated amount Rs. 9000/-
Here my concern to urban company that why I must pay for engineer’s fault? When all parameter of my AC is okay before servicing and at the time of revisiting.
Why they have done such service so that gas leakage and coil panel gone faulty.

Here as per my question as per calls attended all issues are created by engineers (serviced) and engineer(revisit). This was not properly reported to urban company on time.

Thus customer has to face consequences and has to pay estimated amount that is Rs 6000/- For complete coil panel, 2500/- for Gas filling and 500/- for services as per expert visited on fresh booking.

*Pls. resolve my issue and provide AC in same condition as when given on service to urban company experts.

Why they are not going to understand issue created on service, it should be attended without any delay.

details of split AC( Daikin 1.5 ton

thanks & regards
Customer
Manoj Sharma
[protected]

On the 27th April 2022, I booked a service for an electrician to get installation and service of my inverter . The service professional arrived, he quoted an amount and said he had to go get materials to do the job the next day and he said the inverter battery was to be charged at their store overnight. So we agreed and gave him the battery( worth Rs 6000) and the advance of Rs 2500 for the materials, but the next day when we called the professional...

Dear company,
We are sad to inform you that we have booked a air conditioner services earlier about a 2 months but that service doesn't seems to be good.
Then later like about 2 days ago we booked another service then that person even did service and only till 1 day thay service lasted and it's doesn't seem to be done properly.
I request you to take proper action against this or send us another professional servicer.
Thank You

Hi, I had raised a complaint on a personal grooming service with urban company . The issue was never addressed and no one called me despite multiple reminders on email . We trust these company & its employee to do a standard job, post services escalations on grooming etc are not addrsssed at all . Pl help resolve at the earliest .

The PCB and compressor for my AC was damaged by Urban Company. They defaulted their warranty promise of 60 days. The issue is not resolved

I can say that you guys have very untrained technicians . I doubt if they even meet up with the people onboard (technicians) .Even after repeated emails to urban companies the matters don't get sorted. This proves that Urban Company is incapable of reprimanding its technicians for things not done with proper protocol.
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