Urban Company Complaints & Reviews

For 21st May, i booked service from urban company for exhaust cleaning and chimney cleaning. While cleaning the exhaust the professional damaged and item and it stopped working. It was committed to me by urban company team that I can buy a new exhaust and share the invoice and they will refund me for the cost incurred.

Now, when i am trying to raise a complaint, no one is responding to the complaint and tmi am not sure what to do now. It's not a huge cost item but companies can't keep on taking advantage of consumers like that.

I have booked the dining table cleaning from the UC and ended up spoiling up the entire table. It was an Italian marble table that they had used some harmful chemicals to clean, and the whole marble got spoiled because of that.
Now neither they are not responding nor are they interested in resolving the issue.

My refrigerator was damaged by the technician to such extent that now fridge company is denying warranty because of the repair done by the urban company's professional. I've raised this issue multiple times with the customer support but they're ignoring it. There's no help from Urban Company. The fridge had cost me almost ₹ 1 lakh which is now sitting idle in this extreme heat.

Hello Sir/Madam,

We booked urban company for plumber service. The person came and broke our tap. He is telling that he broke the inner pipe so now welding is required which will result into breaking of tiles. We said it was just a vicer change work and he created lot bigger problem. he has switched off his phone after he said he will come back after getting some instruments.

Urban company associate are not replying. They are not even calling back. The nodal officer number is just ringing. There is no email for griviences. Our whole kitchen is in water as water is still running due to broken pipe.

PLEASE HELP in to see

I had paid for a deep AC service via Urban clap with Service professional " Mr. Dhilip" had come and attended the service. After he had done the service, within a week time the AC had started malfunctioning.

As the AC is under warranty provided by Urban clap I had applied for the service warranty to rectify the issue. The same professional had come last saturday 18th june and observed that there is a gas leak which was causing the malfunctioning. He told me that he has approached urban clap to process his repair for which the approval is yet to be provided.
Hide quoted text

He is complaining that urban clap is yet to provide him the reimbursement for the last repair work he has done and he is not ready to do the repair until urban clap provides jim the payment approval. For the past 3 days I have been trying urban clap on this and till now the issue is not resolved.Yesterday your complaint cell had told me that the issue will be resolved by today but still no action has been taken.

Why should a customer suffer due to lapse in the internal system issues at urban clap and their listed professional ?

Hello ALL, URBAN COMPANY AMC scheme is worst than ponzy scheme. They cheat in broad day light and no one comes are support in case there is an issue with appliance URBAN CHEATERS FRAUD...

I have an AC which was working very fine and did cooling perfectly fine. But there was some water leakage from the AC. And unfortunately i booked a water leakage service from the urban clap and your very unprofessional prasant tyagi got this job assigned. After the visit he was very keen to refill the gas and said ac required service and gas filling which i had denied that i dont need this service just stop the water leakage and then also he was trying to make us fool that there is gas leakage. Then i told him that if there was leakage then how it worked for last four months. Then he cleverly do some improper connection and cut the supply of compressor and put out all the gas. And then left and said do not switch on the ac for 1 hour and after 1 hour when I switched on the AC then Ac was not cooling and only fan was working not the compressor. Then I complained on the uc app and revisit was assigned to him again for 16.06.2022 and he then came and open up the ac and said i need one part which i left at home and i will come again at 5:00pm and left. After 5:00 pm I tried calling him again and again and he didn’t pick up the phone. Please check the pictures attached. In this heat i am at my home without my ac which was perfectly fine and i paid you for distorting my AC. This was a mistake. And now you had sent another technician rajan who came two days before and said i will come tomorrow and do the needful but still i am waiting

Hi,
This is regarding my upcoming Shop painting works which I chose to do with urban company thinking they will send highly professional team but to my shock this was the worst ever team one can imagine. Urban company will take full money in advance then send a waste team to the site and after wasting my 10 days also half work is also not done .. I have to open my shop this coming Sunday i.e. 19th June but as their painter wasted my 10 days now instead of helping me and understanding the gravity of the situation customer service is even more insensitive and immature team. Absolutely inhumane n irresponsible. After my 100 call back requests since 2 days they return one cal saying you are on priority and we will get back. Already they wasted my 48 hours . I told them 2 days back send a new efficient team of painters and finish my job in 2 days or refund my full money. But they are least concerned as they took entire money in advance. It’s a spam and fraud. They should be banned from the market. I need urgent help else I will go to police and court . Plz help it’s an emergency!
Richa
[protected]

Technician has taken my geyser on 31st May 2022.

Now nor the technician is picking the call nor Urban Clap is providing any support.

Technician has taken Geyser as well as 3000 rs as advance for repairing the geyser.

The ac mechanic shahnawaz akhter is not coming for ac services despite frequent call to him. Please ask him to come to our home immediately

I had booked a service for my washing machine so the technician came and said that the board has gone bad this happened on the 4rth of June the tech sd have to replace the part and will cost you 4800 and took 2000 advance n left however din respond till the 11th the tech purposely kept his phone switched off. Saying that coz it used ring n then switched off. He used to only respond on wats app after saying a lot of things to him he somehow returned 2000 through gpay but has the board with him which said through watsapp will return on Monday that is the 13th but again he switched off the phone . I am so frustrated with urban company and I am tired of complaining on urban company app but no response. They are least bothered

Beware of cheating and fraudulent service by Urban Company.
I ordered for a "bed installation service" ( as mentioned in their website) from their website and also paid the required amount.
The technician (Sunil) was appointed arrived and after looking at the bed said the charges would be more as it was a new bed. He was charging a Bomb. Then he made me cancel the order at urban company after I agreed to pay him extra as I didn't want to loose more time for this . Urban company deducted Rs 50 from the amount I had paid.
This is sheer cheating please be aware.

UC professional overcharged me for 2500 for gas refill. No leakage was repaired and he had not shown me current pressure also.
He was also asking for directly payment to him and he was charging me less for the same if I do the direct deal with him.

New business model adopted by Urban Company as refunds are manipulated as labour charges and rate cards are not followed. Even if technician is genuine, the UC team making invoices are cheats...Attaching few screenshots.

I got my house painting from your team in March 2022 but paint has started peeling/pitting from few sections of different walls.
Since you committed 1 year warranty on painting services, pls have it attended on priority.

Deepak Bali

I got painting of my house in March 2022 but painting has started peeling /pitting from few sections of the wall.
Painting service promised 1 year warranty so pls have the rectification done as soon as possible.
Surprisingly I tried to lodge complaint with UC on their site but could not find appropriate section on their website.

Deepak Bali
B 14 Greater Kailash Enclave 2
New Delhi-110048

I had installed ac with uc for which I paid 7200 but only 1548 was listed in the app as it was offline payment but when I asked for the receipt I never got a call back and after a week my ac started having problems so I complaint and the agent revisits and told me that I need to install stabilizer but since I was leaving town that evening I told him I’ll install next time and I came back after a week and my ac still had problems he came again but this time he told me it’s the compressor and asked me to pay 12000 for the damage but I told him I would rather buy new ac and he left after 20 mins of convincing and I called my neighbor who is also a technician and on checking he told me it’s the capacitor he changed it and charge me only 350 so just imagine the audacity of the agent trying to fool me just because I’m not specialise in this filed he tried to fool me loot money when I complain about all these uc asked me to get the receipt of the offline service to which I did after three days of constant calls here and there I received the bill in email and as promised they took my ac number and everything to refund but it’s already been a week I haven’t got refund and when I raise ticket to check they told me only 1548 can be refunded and there is no bank details added, when I insisted that I want to talk with the old agent who was taking my details he cut my call and call me back and told me it’ll take 30 to 1 hour max but they never call me it’s been 28 hour now, I have all the screenshots of the bank details that I submitted on uc link that was sent to me on messages and all the receipt for proof along with the time. Neglecting customer and giving false hope just because we are not very well versed with the law is very unfair and unprofessional it is exploiting all the consumers rights as far as I’m concerned I want to take a legal action against them please rectify my issue

Now pay for damage of coil so that all gas released from ac..

So required compensation for it..
Charges of repair and gas.

Hi,

I had booked an AC installation service with Urban Company on March 22, 2022. The technician (Sarajit Roy) had come and installed the AC and it was working well. However, some of the items charged in the invoice wasn't used in the service.

The AC stopped working after few days within the warrant period and I requested re-visit. The technician (Sarajit Roy) came on 7th Apr 2022 and changed the SMPS (at least that's what he said) and then the AC again started working. After few days again the AC stopped working, and this was noticed on the penultimate day of the 60 days warranty. A SME (Md Rezwan) was sent this time and he inspected for a few minutes, pointed out that the machine had run out of gas. Also the installation of the outdoor unit was considered dangerous by him and he also hinted at providing old copper wire (for which I had paid Rs. 4500 for new purchase).

From then on, despite multiple follow-ups and e-mail correspondence, Urban Company has neither offered a resolution and stopped replying to e-mails (after replying to the first one). They called twice and disconnected the call soon after pick-up. There is no way to reach them other than e-mail.

Hence I request to take appropriate actions on this issue and provide me with either resolution of the issue or financial compensation for the harrassment and invoice amount.

I am attaching the mail communication of them acknowledging the issue after which they completely went silent despite multiple follow-ups from my side. Also attached are the screenshot from their app regarding the service bookings and the invoice/receipt.

Will highly appreciate your help here.

Best Regards,
Sanjay

I have booked for AC Service in Urban Company on May 11th. A technician named Saif Ahmed Khan has visited my location. He checked the AC and said that the gas has to be filled and charged me 3500 rs for the gas filling. Later when i checked the Urban Company App it is mentioned 2500 rs for gas filling with warranty. He has also not included the gas filling charge in the invoice bill. He has clearly cheated me and charged me more than the company rate card. I have lost warranty and also money for the service. I request you to take action against the technician and not encourage such professionals for the service