Urban Company Complaints & Reviews

The ac mechanic shahnawaz akhter is not coming for ac services despite frequent call to him. Please ask him to come to our home immediately

I had booked a service for my washing machine so the technician came and said that the board has gone bad this happened on the 4rth of June the tech sd have to replace the part and will cost you 4800 and took 2000 advance n left however din respond till the 11th the tech purposely kept his phone switched off. Saying that coz it used ring n then switched off. He used to only respond on wats app after saying a lot of things to him he somehow returned 2000 through gpay but has the board with him which said through watsapp will return on Monday that is the 13th but again he switched off the phone . I am so frustrated with urban company and I am tired of complaining on urban company app but no response. They are least bothered

Beware of cheating and fraudulent service by Urban Company.
I ordered for a "bed installation service" ( as mentioned in their website) from their website and also paid the required amount.
The technician (Sunil) was appointed arrived and after looking at the bed said the charges would be more as it was a new bed. He was charging a Bomb. Then he made me cancel the order at urban company after I agreed to pay him extra as I didn't want to loose more time for this . Urban company deducted Rs 50 from the amount I had paid.
This is sheer cheating please be aware.

UC professional overcharged me for 2500 for gas refill. No leakage was repaired and he had not shown me current pressure also.
He was also asking for directly payment to him and he was charging me less for the same if I do the direct deal with him.

New business model adopted by Urban Company as refunds are manipulated as labour charges and rate cards are not followed. Even if technician is genuine, the UC team making invoices are cheats...Attaching few screenshots.

I got my house painting from your team in March 2022 but paint has started peeling/pitting from few sections of different walls.
Since you committed 1 year warranty on painting services, pls have it attended on priority.

Deepak Bali

I got painting of my house in March 2022 but painting has started peeling /pitting from few sections of the wall.
Painting service promised 1 year warranty so pls have the rectification done as soon as possible.
Surprisingly I tried to lodge complaint with UC on their site but could not find appropriate section on their website.

Deepak Bali
B 14 Greater Kailash Enclave 2
New Delhi-110048

I had installed ac with uc for which I paid 7200 but only 1548 was listed in the app as it was offline payment but when I asked for the receipt I never got a call back and after a week my ac started having problems so I complaint and the agent revisits and told me that I need to install stabilizer but since I was leaving town that evening I told him I’ll install next time and I came back after a week and my ac still had problems he came...

Now pay for damage of coil so that all gas released from ac..

So required compensation for it..
Charges of repair and gas.

Hi,

I had booked an AC installation service with Urban Company on March 22, 2022. The technician (Sarajit Roy) had come and installed the AC and it was working well. However, some of the items charged in the invoice wasn't used in the service.

The AC stopped working after few days within the warrant period and I requested re-visit. The technician (Sarajit Roy) came on 7th Apr 2022 and changed the SMPS (at least that's what he said) and then the AC again started working. After few days again the AC stopped working, and this was noticed on the penultimate day of the 60 days warranty. A SME (Md Rezwan) was sent this time and he inspected for a few minutes, pointed out that the machine had run out of gas. Also the installation of the outdoor unit was considered dangerous by him and he also hinted at providing old copper wire (for which I had paid Rs. 4500 for new purchase).

From then on, despite multiple follow-ups and e-mail correspondence, Urban Company has neither offered a resolution and stopped replying to e-mails (after replying to the first one). They called twice and disconnected the call soon after pick-up. There is no way to reach them other than e-mail.

Hence I request to take appropriate actions on this issue and provide me with either resolution of the issue or financial compensation for the harrassment and invoice amount.

I am attaching the mail communication of them acknowledging the issue after which they completely went silent despite multiple follow-ups from my side. Also attached are the screenshot from their app regarding the service bookings and the invoice/receipt.

Will highly appreciate your help here.

Best Regards,
Sanjay

I have booked for AC Service in Urban Company on May 11th. A technician named Saif Ahmed Khan has visited my location. He checked the AC and said that the gas has to be filled and charged me 3500 rs for the gas filling. Later when i checked the Urban Company App it is mentioned 2500 rs for gas filling with warranty. He has also not included the gas filling charge in the invoice bill. He has clearly cheated me and charged me more than the company rate card. I have lost warranty and also money for the service. I request you to take action against the technician and not encourage such professionals for the service

Refund from UC to source account has been pending since 22nd April 2022 wherein technician has been of complete and utter dismay breaking my AC frame, being unable to fit window AC back into frame, replacing components and charging money wherein UC subject matter expert was called and stated that no parts have been changed, this has been of deep concern and dismay.

I have had to incur expense for a new machine as well as a new frame. Process refund on priority please refrain from stating bank details submitted are incorrect. This is simply put an attempt to not honor your obligations.

Extremely disappointing.

On june 7th, I booked a professional from urban company for party makeup. before they assigned anyone I had already requested to get me a good professional, they assured me.
Now the professional arrives, pathetic service provided. I had to finish the task on my own. It was booked for 1 and a half hour, she finished it in 50 mins. Took the full payment. Now your pathetic customer support is not letting me escalate this. Rather arguing on the integrity whereas the UC professional has been lying constantly. Do you want the customers to record every movement and conversation once they enter our premises? This is the integrity of your company and empathy towards the customer?

Urban Company is trying to delay the replacement of duct damaged by their professional during repairs.

I had booked a deep cleaning service for my AC on 18th May, 2022. After the service the cooling of my AC started to deteriorate day by day. I asked for a revisit from the same professional on 2nd June, 2022 but he said that he couldn't resolve the problem of gas leakage. I took my problem to the customer care, asking for a senior technician to come visit my place and get the AC fixed free of cost which comes under the insurance provided by urban company in case of any damage to the electrical appliance. It's been 5 days and every time I get a call from the customer care, the only solution they provide is to refund the fees of the original visit.

The mattress after clean has been damaged and we have shown this to the service representative during his revisit on June 5th 2022 in the location within Bengaluru 560078. They didn't take images of before and after service. They were in a hurry in completing the service and very careless and tried to finish the work in 10 minutes. The mattress is brand new around 2 years old and the service guy accepted the mistake and tried to negotiate with us for waiving of service charge and offered to stitch the damaged portion of the bed for free as a temporary workaround. But we are not happy with this as the mattress cost is around 13-14 thousand rupees and we are now worried that stitching will make the mattress worse . Could you escalate this issue to higher management and we are not totally happy with this type of service and it’s not acceptable. We need a claim for this mattress damage.

We are not getting any calls though we submitted the call back on the Urban company portal many times. and the complaint that we raised was closed within 15 minutes without talking to us. Please give us a call back, For more details we have also sent email to urban company email address.

Hi,
I had booked a "{ Hair service") on May 9th on Urban company for hair straightening service. During the process after hair wash and hair cut the professional applied the hair straight cream and covered it with aluminium foil for 30 min ..in mean while he did not test any hair strand for the reaction.
After hair was i noticed my hair got burned from my 8 inches of hair till scalp on both sides and back of my hair. The burns are pretty bad like acid burn on hair and hair became very rough and curly on these areas.

The reason professional cited is my hair is colour treated and became weak .

I need refund and compensation for the damage done to my hair.
Hope you will resolve the case soon as its almost a month since i raised complaint. I have already submitted photos also.

Thank You
Soujanya
[protected]

I booked a technician from urban company for my front load washing machine repair on 29th may 2022.He said PCB is not working and took my PCB along with him and said he will repair and resolve my issue by 30th May 2022 by 2.30pm.Since then he is not responding to my call, everyday I am calling urban company customer care, they are saying technician will come and resolve my issue. but it is not happening. I am suffering a lot

My AC was serviced on 18th May and the unprofessional person sent by UC damaged it causing shot circuit to which revisit was arranged and the new guy Manish Verma has taken the parts for repair. Its been days already for us dying out of harassment without AC working and NO UPDATE by Urban Company.
No call backs on multiple complaints on app, email, social media everywhere

I booked an AC Cleaning service on April 7th 2022 which was carried out on the same day.

I recently opened the AC Top cover to clean the filters and found that the upper right corner plug in of the cover is broken. I am feeling so frustrated with the damage caused by your Company partner.

There are multiple calls that I receive at the wrong time even after informing that I am available at 5PM IST. The Urban Company Executives who call are INCOMPETENT and Keep Parroting the same policy.

If the service partner has damaged the AC and did not inform me then how will I know until and unless I open it again. Your policy mentions that any damage done by UC will be covered.

MR. SANTOSH who called me said there is no damage according to the images that you have shared. He is waste to the company who gives his own judgement