Urban Company Complaints & Reviews

I booked a service for my parents house before diwali. The employee told he will come but half n hour later I get a message that it has been rescheduled. I try to call him back but they are asking for a 4 digit pin. There is no way to reach out you guys and it is really frustrating.
I had to convince my parents to get service done by you and they receive such response on occasion of diwali. They may not agree again for your service.

I had booked a platinum full home cleaning service for Rs 9500 for a 4 bed room apartment in Mumbai through online mobile App on 23 October 2021.

The technician has visited the house in team of 5 with 2 of them being minor school going boys who had no prior experience of home cleaning. I found many places they did not touch even and left unclean. I had to keep roaming around them to keep requesting them to clean things here...

Helli I have booked electrician at 2pm. He said will come before time. Every half hour informing me will be coming before half an hour. Wasted my time.

Hi, I booked for deep cleaning of my apartment and the people who came never completed and service and promised to return to complete, but never came or responded to calls after.

I was able to receive a reply from the company that they will be reaching out to me and they helped me booked another date for the service.

But, the people never came after repetitive promise from Urban company this time, I received numerous calls from them saying the will come but again nobody came.

Then they call me saying they will initiate a refund, but here's a funny thing they will refund a partial amount. They are giving me a short end of the stick and refunding me the amount equal to that small end.

They are supposed to provide 100% of the service requirement. The partners they have provided 10~20% and they are not refunding me the full amount for all the hassle that I have to go through and bickering I have to do receive my own money for what they promise they would fulfill and provide.

What kind of logic is that? Is that a new business strategy?
Promise to provide 100%, and take 100% - provide 20%, and refund 50%. ???

I would like for Urban Company to reach out to me again and sort this out.

This is meenakshi i’m writing here to raise an important concern regarding the today’s response and invoice from your support.

I booked the service for the washing machine installation, actually it was for the dishwasher installation but since there was no option available in the list so your support suggested me to book the service and clear with the profession.
Before getting the invoice i spoke to your support again and he confirms that he will send the invoice for the dishwasher installation (If it was not possible then he should not misguided me).
When i got the invoice of washing machine installation i called your support around 4-5 times every time they kept saying they will revert me back within 5 mins but i did not received the call.
When i again i raised the complaint i got call from your support today at 4 pm, he was extremely rude and kept on saying “ i did not promise you about such invoice then what can i do “.
I need to claim the installation amount to amazon, so kindly look into this and fix this problem asap (Email invoice can also be released)
Second, i have attached the invoice in this email i request you to please check and calculate this invoice is really horrible, there is huge difference in the total amount. Even 5th grade student also won’t do such calculation mistake.
I may take a legal advice or take the help of social media only if my problem don’t get solve.

Regards,
Meenakshi
[protected]

Really had a bed experience of kitchen cleaning. Neither re-visit is arranged for more than 10 days.

We booked a deep home cleaning service for today i.e., 29th oct at 3:30 pm Ist. Didn’t got any call from any professinal, suddenly at 4:12 pm got a msg saying professional cannot come and as I opened app to check, saw that my booking was rescheduled to 1st Nov 8:00 am without any information. There is no way to connect any representative of this worst company, I mailed and did message on instagram, but didnt got proper response. I have a 4 month old kid, so I called my husband from work at 3:00pm, but everything got wasted. It’s like we pay such big amount and no control on anything. Extremely worst experience and they are not ready to response. Say no to urban company
We should boycott this company

I have booked for my A/C Service for cooling issues. One Mr. Mohan was assigned for service. He did service and I was charged around Rs.1400/ and issue got resolved and got good cooling. But within a week, I started experiencing Water leakage in Indoor unit. We contacted the same technician twice. he checked the gas level and said everything is normal and advised to use A/c in 27degree temperature. Since he is not able to resolve the issue and water leakage continued. We once again book for service with you for water leakage issue.
At that time one Mr. Raja was assigned for that job, upon checking the unit, he said problem is with censor for water leakage and removed the censor. Thereafter he joined the wire with cellotape. further the check the Gas level and conveyed that normal gas level is 125 and our unit have 100 and if we want he can refill the gas without invoice he demanded Rs.1000/ We refused to refill without invoice. After that he said 100 is normal level for functioning of A/c. and charged around Rs.900/ towards censor replacement.It is pertinent to that that we came to know that he has not replaced the censor at all but he simple removed the old one.
On the same day evening when we switched on the a/c to our utter shock the A/C is giving only heat air. So we callled the technician on the very next day. at the time he checked and insisted to refill the gas as gas level gone of 10 and urged us to pay Rs.2000/ without invoice.
Here the issue is howcome the gas level gone down in a single day. and we are charge nearly 2500 as of now for the same a/c service but the without any resolve.
Your customer care person assured and sent the technician again for service and gas refilling at free of cost under warranty. But against the technician demaned Rs.2500/ for gas refilling.
We are trying to resolve the issue and requesting the CAll back with your app for nearly 30 to 40 times.. Your customer support people enquiring the issue, Each and every time I am explaining all the stuffs, then they are teling they register the complaint and I will get a call again. But not getting any kind of resolve.
Because of the Lethargic service, we are in mental agony and for the past one week we are not able to use our A/c only for the reason, we chose Urban company and its incapable technicians
Request to resolve the issue with immediate action, failing which with no other go I need to approach the appropriate legal forum.
Expecting speedy redressal.
Saranya Sarath Kumar

As your sales executive r good n cooperative but the workers (painters) r not coming to verify the site n giving us excuses the site is small so we can't come.n telling us how the marketing team r taking the job. As we r paying to the company so it doesn't mean the site is small so company can't perform.As I am taking the service for the first time from urban clap but totally disappointed 😞😞

I have booked painting services from urban company and under the same service the paint strains were left over all of my furnitures. The company is not even replying properly for the same. Even after mailing there's no response, which is not at all likely for such a huge company. I am really disappointed by the service urban company has provided, my premises is full of mess because o[censored]rban company's painting service.

I had some fault in our wall decorative light . The fault was that one of the three lights is not giving light properly and its getting dimmed.
So i booked an electrician from urban company and technician named "Ashok Dagdi" who came to see the fault. He said something is not working properly and took the light for repair and later asked me rs1300/- for the same.
just after an month period that light again began to give the same issue and if i try to book the same technician "Ashok Dagdi", he is not accepting it and some other technician will come.
Just want to mention that Urban company trusts are getting dimmed because of such greedy people in the organization.

Registered Number: [protected]

Your person firstly came say your deep freezer has to change and after he was brought and fitted. He said compressor is not working and also replace. Now after 1 days reapir deep freezer is burst by unknown reason. I just want to say if parts that fitted new so why not work for long. Your person make fool to us why the parts not work very long. I am very hopeless nobody listen my problem... kindly request to do needful favor.

Hi,

I had taken Bathroom cleaning services from Urban Company on 9th Oct 2021. I am their regular customer for multiple services. But this time their person used some chemicals that destroyed all my newly done bathroom fittings. We had renovated the bathroom recently and installed all new American Standard company fittings. All fittings chrome polish got spoilt.
I registered a complaint that very moment only and made the person speak to the Urban Company executive.
After multiple efforts from me over calls and mails to them for the trouble this whole thing has caused me, Urban company is now playing smart by telling me that I should get my damaged things changed and share invoice with them and they will reimburse max 10K. And for this I have max 7 days as they fear I might fight for my case further and the 7 days will pass without giving me any help.

Their is clear cheating of human trust. Just because I trusted and used their services they are asking me to settle, why settle, I very well deserve a full payment or replacement.

Where have a I done a mistake to loose this 25K.

I really want help here
Please

Your saloon service person informed us for not coming exactly at scheduled time for excusing unavailable internet. If there is not internet so they will not work till 6PM. Horrible answer on call despite he knows contact no and address.

Hello
I booked a service in 13 oct 2021 for kitchen deep cleaning...and paid through...google pay...rs 1648...
But the professional assigned cancelled the booking for his personal reason...but its thirteen day gone...I haven't received my refund..
I contact with ur company several time...but they didn't resolve my problem...
My refund my money through google pay as soon as possible
Anindita munshi
Kolkata 28..dumdum

Hi, I booked Apartment 3bhk platinum Deep Cleaning despite the surcharges during festival season and 3 people came to my house to clean at 12pm while I booked the appointment for 11am.

My complaint is that my flat is not completely cleaned. All they did was the kitchen, a little bit of the 2 washroom and 2 small balconies. They promised they would come tomorrow and that never came. I called their supervisor with the number I got from one of those people and he promised he would come a week later. Still nobody came.

I reported and submitted my request to urban company app and over the phone to customer care, and they said they are sorry about it and would look into it and get back to me. But again it had been 4 -5 days and no reply, I tried calling them, submitting more requests but no replies and no callbacks.

I am really frustrated now, and tired of going through all of this process. Please advice what I can do about it

Had booked a house cleaning facility for Monday 25/10/2021, due to nonavailability of people it was rescheduled for next day, Tuesday, 26/10/2021, still no one reached for the service and there was no contact from your side as well.

There is no contact no of the city branch so that you can put forth your complaint.

Please look into it, it's festival time and the delay is becoming a hindrance in my planning.

Hi..I have booked bathroom cleaning ..but the executive didn't come up on that time and didn't even pick up call...I have emptied my entire bathroom...but now I am getting a slot after 3 days...this was my first experience with urban company and was awfull...didn't have any compaint number ..I hope the person come on the reschedule time and date..please arrange a call back or email...

The person repairing chimney removed chimney by cutting some wire due to which my MCB tripped and stopped working as result I had to purchase new one immediately costing Rs 2400. Now due your technician mistake I had bear loss. Please do reply or contact me .Hope you will take some action on it

Ac installation not done properly