Urban Company Complaints & Reviews

I booked washing machine repair on 25th, the technician came and told that PCB needs repair he took the PCB for repair and on 26th he came back. He then told that sensor has issue. He went away and from then he is not picking the call.

It has been 4 days but there is no reply from Urban clap customer care

Urban Company — AC Installation Service[protected]
A
ankur42293
Sep 28, 2021
Mark as Resolved
Phone/Mobile: [protected]

Hello there,

this is to point out to the ‘Urban company team/heads ‘ and to ‘The Consumer Complaints Forum,
related to the service generated on[protected] at around 5 pm for the AC installation of my Daikin unit 1.5 ton inverter AC - Professional name- Mr. Mohd Ali Hussain ..

The AC was supposed to be installed and started, but the professional informed that there is some issue due to which the machine was not starting. He then tried to connect the indoor machine with the outdoor and then tried to power on the device, and as soon as he switched on the power button, my machine had a short circuit failure with a bursting sound with few sparks on my indoor. Immediately then after, the professional left the outdoor unit of the AC open and claimed that he has done his job, and he cannot take care of my product any further and I should call in for the “EXPERT PROFESSIONAL “ as he cannot start my AC, and his job was just to install the AC but not start it and he left the next minute leaving my machine damaged . The cost of installing the AC Rs. 1499 and the spare part cost for 6ft pipe and other spares Rs 1850 + taxes was also the charges he had informed me and the total of Rs . 4047 - was paid to him soon after the installation was completed after the short circuit happened without switching on and powering on the machine.

The next day I had requested for another professional from the app again, uninformed that what has happened to my machine since i am not electronics savvy, requesting for a better professional who would start my machine.
Pankaj Roy was assigned then on the[protected]
and he confirmed to me post checkup that there is a short circuit in the indoor machine, the pipe installed by Mr. Mohd Ali Hussain is old and joined up with the old one and is faulty, also the outer unit gas was leaked on purpose and doubted that there might be an issue with my outdoor unit circuits too since they were all connected together for powering on when this short circuit happened.
Pankaj also visited twice after the 6th to take the damaged spare part from my indoor -
one indoor circuit and indoor motor for repairs and checkups and told me that the company is going to take care of the entire damages done in the unit. Just because of this reason I had let Mr Pankaj take my spare parts with him.

I want to bring it to your notice that
From the 4th of september 2021 i have been troubled by
A. ) not being able to use my AC
B. ) not being able to get a clear call from Urban Company stating to me what has happened and what is the due course to be followed for my machine.

C. ) keeping me in loop as to what Mr Pankaj Roy will be doing next for fixing the problem .

D.) not being able to shift to my room and living in the guest room ..

My AC is for Rs. 53000 /- 16 months old and
I have been using this unit peacefully until on the 4th september your professional has damaged my entire machine.

I am unclear as to what has happened, what damages have been done, how i have been fooled by your fellow partner for spare part costs for the AC and putting some old goofed up material and gas leakage and I got zero emails, zero calls from any authority explaining me . All i have received is just calls from people stating to me that my case will be handled by a senior, or, a senior will call and give me a resolution. I have just been writing on app every time, raising a call back request everytime and explaining the issue to different personnel every time from the beginning .
I dont trust your professionals no matter how great they are with their jobs.

My AC is just 16 months old and was running fine and in working condition and now due to your professionals mistake i m out of my comfort zone over 24 days. I have shifted to a new house and my guests are coming in every now and then and they are seeing that my AC is kept damaged and its not being fixed which makes me feel quite embarrassed since its my master bedrooms AC which is used mostly and which is without the AC .

the damages incurred by the company on my machine from 24 days are unknown to me as to what amount will the repair come up to, but inquiring from the Brand Daikin, they say it would roughly take 15-20 thousand rupees approx or maybe more to fix all the damages in the machine

Urban Company is just providing me the insurance of Rs. 10000 /- even after acknowledging the fact that their professionals have damaged the ac deliberately and kept my machines outdoor unit uncovered from 24 days, secondly professional gave a commitment to me that all damages will be taken care by the company
and due to his commitment only i allowed him to take my machines spare parts with him, and the damages are more than the insurance amount,
but the company executive from Delhi named - Chestha Bhatia -gave a call and just said to me on the 25th September that the company spoke to the professionals and know everything but could do nothing more but were just offering me this bit of Rs.10000 and were casual about the damages and commitments and frauds done by their professionals.

My plead to the Consumer Complaints Forum, and the Urban Company is only this much, that I just want my machine in a working condition, i do not want any other thing.. I dont want to pay anything extra from my pocket towards this damage because i have already made the payment to the company in the beginning for the service, around Rs. 4047 towards installation fee and spare part costs which were faulty and i was cheated there too by the professionals assigned by Urban Company .

My machine is kept open, damaged and resolved from 24 days and I have made calls to chestha bhatia, she did not answer . I have written various emails but no support was given me there . I need the person who can understand my issue and the fraud that has happened with me here.
If i wanted 10, 000 rupees as insurance from the company, and it would have made my machine fine, i would have taken it back on the 8th september and fixed it when on the call i was offered that amount towards the damages.
I need my issue to be understood and my ac to be started and given back to me .

seeking support from 24 days now .

Hello there,

this is to point out to the ‘Urban company team/heads ‘ and to ‘The Consumer Complaints Forum,
related to the service generated on[protected] at around 5 pm for the AC installation of my Daikin unit 1.5 ton inverter AC - Professional name- Mr. Mohd Ali Hussain ..

The AC was supposed to be installed and started, but the professional informed that there is some issue due to which the machine was not starting. He then tried to connect the indoor machine with the outdoor and then tried to power on the device, and as soon as he switched on the power button, my machine had a short circuit failure with a bursting sound with few sparks on my indoor. Immediately then after, the professional left the outdoor unit of the AC open and claimed that he has done his job, and he cannot take care of my product any further and I should call in for the “EXPERT PROFESSIONAL “ as he cannot start my AC, and his job was just to install the AC but not start it and he left the next minute leaving my machine damaged . The cost of installing the AC Rs. 1499 and the spare part cost for 6ft pipe and other spares Rs 1850 + taxes was also the charges he had informed me and the total of Rs . 4047 - was paid to him soon after the installation was completed after the short circuit happened without switching on and powering on the machine.

The next day I had requested for another professional from the app again, uninformed that what has happened to my machine since i am not electronics savvy, requesting for a better professional who would start my machine.
Pankaj Roy was assigned then on the[protected]
and he confirmed to me post checkup that there is a short circuit in the indoor machine, the pipe installed by Mr. Mohd Ali Hussain is old and joined up with the old one and is faulty, also the outer unit gas was leaked on purpose and doubted that there might be an issue with my outdoor unit circuits too since they were all connected together for powering on when this short circuit happened.
Pankaj also visited twice after the 6th to take the damaged spare part from my indoor -
one indoor circuit and indoor motor for repairs and checkups and told me that the company is going to take care of the entire damages done in the unit. Just because of this reason I had let Mr Pankaj take my spare parts with him.

I want to bring it to your notice that
From the 4th of september 2021 i have been troubled by
A. ) not being able to use my AC
B. ) not being able to get a clear call from Urban Company stating to me what has happened and what is the due course to be followed for my machine.

C. ) keeping me in loop as to what Mr Pankaj Roy will be doing next for fixing the problem .

D.) not being able to shift to my room and living in the guest room ..

My AC is for Rs. 53000 /- 16 months old and
I have been using this unit peacefully until on the 4th september your professional has damaged my entire machine.

I am unclear as to what has happened, what damages have been done, how i have been fooled by your fellow partner for spare part costs for the AC and putting some old goofed up material and gas leakage and I got zero emails, zero calls from any authority explaining me . All i have received is just calls from people stating to me that my case will be handled by a senior, or, a senior will call and give me a resolution. I have just been writing on app every time, raising a call back request everytime and explaining the issue to different personnel every time from the beginning .
I dont trust your professionals no matter how great they are with their jobs.

My AC is just 16 months old and was running fine and in working condition and now due to your professionals mistake i m out of my comfort zone over 24 days. I have shifted to a new house and my guests are coming in every now and then and they are seeing that my AC is kept damaged and its not being fixed which makes me feel quite embarrassed since its my master bedrooms AC which is used mostly and which is without the AC .

the damages incurred by the company on my machine from 24 days are unknown to me as to what amount will the repair come up to, but inquiring from the Brand Daikin, they say it would roughly take 15-20 thousand rupees approx or maybe more to fix all the damages in the machine

Urban Company is just providing me the insurance of Rs. 10000 /- even after acknowledging the fact that their professionals have damaged the ac deliberately and kept my machines outdoor unit uncovered from 24 days, secondly professional gave a commitment to me that all damages will be taken care by the company
and due to his commitment only i allowed him to take my machines spare parts with him, and the damages are more than the insurance amount,
but the company executive from Delhi named - Chestha Bhatia -gave a call and just said to me on the 25th September that the company spoke to the professionals and know everything but could do nothing more but were just offering me this bit of Rs.10000 and were casual about the damages and commitments and frauds done by their professionals.

My plead to the Consumer Complaints Forum, and the Urban Company is only this much, that I just want my machine in a working condition, i do not want any other thing.. I dont want to pay anything extra from my pocket towards this damage because i have already made the payment to the company in the beginning for the service, around Rs. 4047 towards installation fee and spare part costs which were faulty and i was cheated there too by the professionals assigned by Urban Company .

My machine is kept open, damaged and resolved from 24 days and I have made calls to chestha bhatia, she did not answer . I have written various emails but no support was given me there . I need the person who can understand my issue and the fraud that has happened with me here.
If i wanted 10, 000 rupees as insurance from the company, and it would have made my machine fine, i would have taken it back on the 8th september and fixed it when on the call i was offered that amount towards the damages.
I need my issue to be understood and my ac to be started and given back to me .

seeking support from 24 days now .

I rescheduled my booking at an available slot. But beautician could not be assigned till my slot timings & no one informed me. When i asked customer care to call me, they said they are trying to assign. I kept on waiting till late in the evening but they failed to assign any beautician. My question is how could i possibly reschedule my booking at a particular time i[censored] have no beautician available for that time.why were those slots visible to me if no beautician is free at that time? This has happened with me twice. I am highly disappointed. I would never ever book again on UC. It is such a mental harassment of me

On 18 September 2021, At 1.15 pm, Mr Harish Bisht was hired from Urban Company, Before the job itself I had word with Disha one of the Tele callers from UC, I had requested her to send me a professional hairdresser for my daughter's haircut. She assured me the one coming is a very talented and experienced hairdresser.
After that, I consulted with the hairdresser, showed the image of style and he told me he will start the job, I even asked him if he cannot then he can opt-out. He told me that he is experienced and has no worries.
He cut my daughters hair in such a ridiculous manner, that the hair looked so bad.
I complained, he just ran away. I complained to UC, They decided to give me another hairdresser to rectify, But the person who came said he cannot rectify the hair in any style just a boy cut will be the option.
We were devasted by the end result.
I have complained many times but no resolution has been provided by Urban Clap/ Company.
I want justice for this injustice meted at my daughter's hair. For a girl child's hair is important, She looks like a boy and she cries all the time.

We booked intense bathroom cleaning service for 6 bathrooms from urban company. 2 ladies had Come not professional looking at all. They had cleaned 3 bathrooms and when I repeatedly kept telling them it is not clean at all they started screaming at us.. She threw her phone on the floor and started misbehaving and threatening us. This is not acceptable at all from urban company such astrotious behaviour is not acceptable at all. I want you all to take an action immediately. She was lying on top of that my mother was going to hit her and she was making a scene outside our house and denied to leave the house. I am attaching few pictures which they claim they have cleaned the bathroom.

I had booked a salon at home service and there were sooo many cockroaches in her bag which are all over my place now. I asked to back up and leave without taking any service and I had to ask downstairs person to deliver me HIT so that it won't spread.
I have few photos of how big cockroaches are and this is not done.
The beautician asks me not to add it under her reviews... why?
What kind of background check you guess do before sending someone at our place.
And as a "token of apology" you are ready to give me 1000 urban clap points 👏 which is 100 rupees

As reqeusted by UC Team Again I Booked a full home cleaning service (essential package) for Rs 4048 for a 2 bed room apartment in Bangalore through online mobile App on 24 Sept 2021.
The technician has visited the house started work but i see many places they did not touch even and clean the many places.
Look at sample pics uploaded here and there are many more places still with same dirt.

I noticed the same clothes used for both rooms and kitchen and in many places, nowhere using the brushes to clean in required places. No proper safety measure like not wearing a proper mask. No one has the uniform and proper ID cards to identify. I believe the vendor has given the subcontract to local folks who do regular work without safety measures. The machines they carried were not cleaned well and looked years old.

I had to sanitize my home again and especially Kitchen and Bathrooms.

i have raised complaint many times and sent email on uber help email but no responce, no call, no actions.

The urban clap is Such a unreliable and disgusting and they dont have the customer care number and proper email id to assist user directly. disgusting service.

I dont know what they make with this money by making fraud earning from the customer.

I had taken an AMC for my water purifier and subsequently cancelled on 21st Aug as the inclusions were not clearly communicated. It has been more than 1 month but the company is yet to refund 2/3 Rs. 1732 of the AMC amount already paid.

Despite multiple calls and complaints to the customer care, there has been no action

Kindly take necessary action and help me get my refund amount back at the earliest

I wanted to explain my service experience from Urban Company which I took.
In my house I was having a drainage issue with Kitchen Sink and Pipe, for which I requested a plumber from Urban Company and selected "Waste Pipe Leakage" and it was showing me cost around INR 200 and I understand spare part cost is excluded, so I booked.
When a plumber came he checked and said I have selected the wrong option and this service will be considered in "Wash Basin Blockage Removal" so he selected that option too, somehow I agreed because I wanted to get that solved and if I still refused, I would have to pay.
Then to purchase spare parts (Pipe and Strainer) the plumber asked for INR 300 and went outside.
He came and changed those parts in the wash basin and then my total paid amount was INR 746 (INR 300 for parts and INR 446 UC bill).
Now today in my disappointment, the same problem came in my wash basin, for which I bought from the market and used drainage cleaner powder in the sink.
After some time, what I saw is, that the changed pipe melted and all the water came out on the kitchen floor.
If any customer is trusting a company or service provider and if he got such type of service where he has to pay an extra amount and still he did not get good quality, then what should he do and why should he trust such a company.
I want my money back along with the compensation.

Team came to my house without any proper equipment to clean sofa, bed, carpet, curtains, ceiling fans, floor cleaning etc. We have requested for 'Deep Cleaning Services', for which I have paid Rs. 5648. Since it is deep cleaning, they charge additional Rs 1200 approx. [As per me, this extra money is a waste]
As per thier site, the following are the list
Bathroom Cleaning,
Kitchen Cleaning
Sofa and Carpet cleaning
Essential home cleaning
Cockroach, ant & general pest control.
When asked the team, we were said, their contractor company has not provided any equipment like ladder, brush, for cleaning sofa, carpet, curtains etc nor any pest control medicine for kitchen etc. When we spoke thier contractor, he just told the team to clean what ever tools they have.
We really wanted to clean Sofa, bed, etc. during this but did not go well.
I request for a refund of at least my extra money ~ Rs 1200 from the total to be returned as the basic purpose of cleaning sofa, bed, carpet [which are more dust accumulating ones]...

My order is in 14th September still I don't get the order I need it urgently order no is[protected]

Urban Company — Home cleaning service

Booked a full home cleaning service (essential package) for Rs 4048 for a 2 bed room apartment in Bangalore thorugh online mobile App on 23 Sept 2021.
The techncian has visited the house started work in Kitchen and he did the damage for Modular Kitchen tray.
When i asked he was keep trying and completely damaged and he stopped the entire work and left the house without cleaning.My whole day has waited and no one has contacted me though gave the complaint.

The urban clap is Such a unreliable and disgusting and they dont have the customer care number and email id to assist user directly. disgusting service.

I dont know what they make with this money by making fraud earning from the customer.

I have applied for complete home Fresh painting from Urban Company. A painter advisor told me that the old paint will be remove, 2 Coat of putty, 1 coat of primer and 2 coat of paint shall be applied for the package that you have selected. When the painter started working on Day 1, he started applying putti directly on wall without removing the old paint. when i highlighted this, the painter said that he was not told to remove the paint and will accordingly not do so. When i told him that urban company has committed for old paint remove, the painter told that uske liye 1 lakh lagta hai which was completely absurd and against urban company policy, after stating this painter with his team (who were not even wearing mask), left the premises with their tools. When i inspected the area they were working, I saw they purposely damaged my ceiling and wall (Images shared below). I have informed advisor about this and he keep on saying he is with other client and will call me once he is free, but he has not given any call. I have raised couple of complaints but no one from urban company has responded.

I am in very difficult situation with my money stuck/stolen by Urban company and with additional expense that i need to incur to repair my area.

Please help. I need complete refund along with reimbursement for property damage

I booked geyser service technician has visited changed the spare part but from next day it’s not working tried to reach u but couldn’t complaint through app called customer care but no response kindly insist ur technician to fix it ASAP.

Thank you

Hi, I have paid & booked AC Installation in urban company on 17th Sep 2021. Due to some issue with technician, I highlighted and asked to change the technician on the same day around 8.00 pm (IST) with Urban Company support team. But still (21 Sep 2021) I didn't get any proper response from the support team. How long do I need to wait for AC Installation ?
Regards,
Naren

I had got the service of washing machine repair.
The employee took 1400 rs but gave me invoice of 1163 .

Why so??

I have booked a painting service which includes both wall painting and wall texturing. I have selected a design to which they agreed but couldn't able to complete the job. They promised me that other painter will complete the job, finally wall texturing is still pending.
I have raised the complaint many times but no one are solving the problem.
I had paid the full amount, they are neither completing the job nor returning back my money.

Earlier we used to be proud to be in the company but now we have increased the charges a lot as our safety fee but it is deducted from us. Service charges, taxes, and credit go to our company. And how professional we are. Every partner is searching for a new company every day.

In July when I booked I paid in advance for 2 services . When I booked for today's service that credit did not reflect and I paid again since I want the haircut to be done immediately . Worst is your website . No way to communicate and you have standard questions which has no relevance . And two days it is not resolved . What type of customer care it is

Asokan

[protected]