Urban Company Complaints & Reviews

Hi,

I had taken Bathroom cleaning services from Urban Company on 9th Oct 2021. I am their regular customer for multiple services. But this time their person used some chemicals that destroyed all my newly done bathroom fittings. We had renovated the bathroom recently and installed all new American Standard company fittings. All fittings chrome polish got spoilt.
I registered a complaint that very moment only and made the person speak to the Urban Company executive.
After multiple efforts from me over calls and mails to them for the trouble this whole thing has caused me, Urban company is now playing smart by telling me that I should get my damaged things changed and share invoice with them and they will reimburse max 10K. And for this I have max 7 days as they fear I might fight for my case further and the 7 days will pass without giving me any help.

Their is clear cheating of human trust. Just because I trusted and used their services they are asking me to settle, why settle, I very well deserve a full payment or replacement.

Where have a I done a mistake to loose this 25K.

I really want help here
Please

Your saloon service person informed us for not coming exactly at scheduled time for excusing unavailable internet. If there is not internet so they will not work till 6PM. Horrible answer on call despite he knows contact no and address.

Hello
I booked a service in 13 oct 2021 for kitchen deep cleaning...and paid through...google pay...rs 1648...
But the professional assigned cancelled the booking for his personal reason...but its thirteen day gone...I haven't received my refund..
I contact with ur company several time...but they didn't resolve my problem...
My refund my money through google pay as soon as possible
Anindita munshi
Kolkata 28..dumdum

Hi, I booked Apartment 3bhk platinum Deep Cleaning despite the surcharges during festival season and 3 people came to my house to clean at 12pm while I booked the appointment for 11am.

My complaint is that my flat is not completely cleaned. All they did was the kitchen, a little bit of the 2 washroom and 2 small balconies. They promised they would come tomorrow and that never came. I called their supervisor with the number I got from one of those people and he promised he would come a week later. Still nobody came.

I reported and submitted my request to urban company app and over the phone to customer care, and they said they are sorry about it and would look into it and get back to me. But again it had been 4 -5 days and no reply, I tried calling them, submitting more requests but no replies and no callbacks.

I am really frustrated now, and tired of going through all of this process. Please advice what I can do about it

Had booked a house cleaning facility for Monday 25/10/2021, due to nonavailability of people it was rescheduled for next day, Tuesday, 26/10/2021, still no one reached for the service and there was no contact from your side as well.

There is no contact no of the city branch so that you can put forth your complaint.

Please look into it, it's festival time and the delay is becoming a hindrance in my planning.

Hi..I have booked bathroom cleaning ..but the executive didn't come up on that time and didn't even pick up call...I have emptied my entire bathroom...but now I am getting a slot after 3 days...this was my first experience with urban company and was awfull...didn't have any compaint number ..I hope the person come on the reschedule time and date..please arrange a call back or email...

The person repairing chimney removed chimney by cutting some wire due to which my MCB tripped and stopped working as result I had to purchase new one immediately costing Rs 2400. Now due your technician mistake I had bear loss. Please do reply or contact me .Hope you will take some action on it

Ac installation not done properly

Till yesterday I was able to see home cleaning and vacuuming option under cleaning facilities, but from today that option is not coming in the app..

I booked a painting slot for 17th oct due to some reasons i had to reschedule it for 19th oct but i received a call on 18th of oct by a executive o[censored]rban company his name was naveen rajput he said due to holiday they cannot provide the service till 27th of oct but the material was delivered then i told him to cancel the service inspite of helping me he blocked my number after a lot of tries they sent someone to pickup the material after 3-4 days and now when I’m requesting for a callback i’ve got zero response from urban company i paid 9985 rupees

I had an appointment at 8 am today for pest control
Sa him Dede was assigned to report for the pest control to our house at 8 am
He has not contacted us
He is not responding to our calls
I’m unable to cancel this book another one
Please call and help me
The payment for the work has been already via online payment

Payment of Rs.5648/- has been done for carrying out a service which eventually got cancelled. The Urban company has assured me of refund of charges paid by me in 5 to 7 working done which so far i have not received. It is been quite some time and requested time period has also been lasted....

For second consecutive days - 23rd and 24th Oct'21, I have been left waiting for your service personnel. On enquiry the reply I get is non availability of personnel. If that was the case, why accept my booking in the first place?

I am thoroughly disappointed and wonder whether I will use ( forget about recommending) your service ever. I know I am only a drop in your customer data. But you never know.

UC is cheating customers by not allowing us to cancel our booking and not refunding.They have given the option to cancel but when you click on it you only get the option to reschedule.Big cheats.
Please take action fast...

Technician cancelled booking from my mom's mobile on the name of discount. Now same problem is coming in washing machine and he is not replying.

I booked Urban Company painting service on 3rd October through their consultant Mr Avinash for 23rd October 10am. But to my utter disbelief, I got a call from Urban company today at 1.42pm that painter is not available and asked me to reschedule my booking after Diwali. I booked their service 20 days before and on today while I was eagerly waiting for the painters to start the job. I got a call that no painter is available. My all house is a mess bcs I shifted all belonging here and there so that painter can work easily. Please look into the matter.

Regards,
Kavita

I referred urban clap to one of my friend but no credit on sign up or at time of booming showed up

I booked slot for 23/10/21 yesterday. Slots are available. But today they cancel my booking...they waste my time .they did fulfill their promises..I will give 0 star to this company

An AC repairing service was scheduled on 5 oct 2021 at 1 p.m. Extra payment of Rs 2645/- is paid to vendor ALOK KUMAR via online or also in cash as online payment was not successful, or vendor is requesting to pay in cash as online payment is in pending status, but after sometime money deducts from my account, payment transaction id is[protected], kindly reverse double paid amount .

They wasted my time by making false commitments. After took full amount they start the service and leave it in middle. Their supervisor saying he will not start service until company will not pay him his wages. They leave my house in a mess from last 2 weeks. No customer support. Material they are using is third class with the name of renowned brand like tractor and Asian.

They are completely fraud, Took money service not provide used third class material leave house in mess.