Urban Company Complaints & Reviews

Date of Service: 26 Dec, 2021
Date of Incident: 27 Dec, 2021
Registered Email: santanu.[protected]@outlook.com
Registered Number: [protected]

I have been following up with Urban team from past 48 hours to get the correct invoice pdf of my cleaning service of amount 2393 Rs. The issue is when I download the invoice its only gives me 1 page document mentioned only the convenience fee of 339 RS. I have been asking the team to send me the PDF copy of the document with correct amount they are playing just in circle.

Also, they are just closing the complaint without fixing the issue. This is happening because of their app issue which needs to be corrected but these people are unable to understand that. I did everything to explain them, wrote multiple emails, shared the screenshot and also shared the PDF invoice but they are just wasting my time on this simple query.

I need the correct invoice or the money to be refunded to me asap.

Please help.

I had already prepaid the standard plan value price online on 1 April 2021 ..
my first ac service was done ..
but i am unable to schedule 2 free ac service ..i tried too much but unable to schedule the on the app ..
my plan package was going to expire on 31 dec 2021 ..
so plz help me before the plan validity expire..there is no response from urban company and very poor customer service support..
registered mobile number is [protected].

I've booked a deep kitchen cleaning service, scheduled at 3 pm today (27th December 2021). Once the professional arrived, he simply mentioned that he won't be able to do the service and left. After that when I raise the concern through UC app, I didn't get any call back from them. However, I got a call from the bookings department regarding cancellation of my booking. Later I got an SMS on my WhatsApp that the booking has been cancelled citing that I'm unreachable despite several attempts from the company. This is an utter lie, as I didn't receive any call. In fact, I entered two instances of feedback in the UC app seeking customer care support, which is still open.
I'm okay if a professional refuses to do a service, but I'm greatly disappointed by the following events once the professional left. I was expecting a different professional as the service I booked is essential for me. Due to deep cleaning, I've taken out every utensil and other stuff from the kitchen to keep it free for the professional. But I am at a fix now. I need some immediate action regarding this complaint of mine.

Thank you!
Afzal

I booked two appointments for beauty salon one in the morning (10 AM) and evening (6 PM) today, i.e,[protected]. But nobody showed up at both of the times and when we try to call them nobody is lifting up.

I booked for hair cut for 26th Dec 9am. I made the payment of Rs. 598. Someone named Gopal was assigned to the service. He did not turn up. He did not even call to inform that he would not come. His phone numbers were unregistered. I tried the HELP button -- no one called me back even though I got a message that someone will call me back in 15 mins. I called up Urban company to complain. The call was getting disconnected and no one bothered to call back. After sometime someone from urban called from [protected]. He kept disconnecting the call, was extremely rude and unprofessional. He said he cannot check for any record and did not bother to check my booking or refund it back.

My experience with Urban Company has been horrible. Please take care of the issue at the earliest.

Date of Incident : 22nd Dec
Client Number : [protected]/[protected]

Urban company professional came here and took the washing machine parts and now he is not reachable but company is not taking any responsibility of this incident. Its one week but Company is not providing any support.
I called customer care multiple times and also sent email.

Urban Company person took a TV for repair promised me to deliver in 2 days even after 10 days not even response for calls and raised 3 compalint in Urban Company Customer service care no response from them also.

Worst Service.

I booked my appointment with urban company for 20th December, 2021 timings-8 AM
As they were not able to allot any professional they asked me the alternative timings and I told them to book the same for 3 in the evening but they were not able to allot any professional for 3 in the evening. They again asked me to co-operate and shift my appointment to tuesday, I told them to book for 4 in the evening but no one turned out neither the professional nor there was any call from the company.

UrbanCompany Lucknow is probably the shoddiest operations active. In just two separate sessions, I have dealt with the same below par work, irresponsible workers and clueless agents.

First, the work done was more damaging than unsatisfactory.
When we expressed disappointment, we were assured of a resolution.
When the follow-up appointment was cancelled without notice, we connected with the "help centre".
The agent was unaware of what had transpired and was uninformed on even the whereabouts of his service providers.
After setting a second follow-up appointment and a confirmation call with the worker, we have again a "no-show".
Not only has nobody shown up to finish the job they messed up, UrbanCompany has updated our app profile with an "issue resolved".
With such serious misbehaviour on their part, I expect a prompt response.
For an "established" enterprise like UrbanCompany, isn't this flawed functioning rather embarrassing?

This is the fact finding o[censored]rban Company/Clap;
I opted for options
1: Intense Deep Cleaning for 2 bathrooms and
2: Move in Cleaning for 1 bathroom.

The URBAN Company, personnel have spoiled my Jaguar Fittings and tiles using Acid and Glass Paper+Knif type of things. As per the specification and commitment by the URBAN Company, these personnel are professionals and equipped with all tiles cleaning Machine and proper defined liquid. Unfortunately, these personnel were local labour type of persons having neither such defined necessary liquid nor machine. And took 3 hrs and spoiled all bathrooms fittings and tiles.

I called up URBAN Company Customer care executive, Mr. Rishab has come on line whom I reported all such incidents and asked him to immediately replace all spoiled jaguar fittings and tiles etc. He ignored and said will talk to cleaning personnel and get back to you. They never ever called me nor taken any action for replacing etc. For their sack they give only miss calls which is not recalled.

I strongly request your goodselves to take proper actions on so called URBAN Company and delist as well as cancel license to ensure such things should not repeated with other customer(s)

Provide 7 clamps( Angels) for my utility cuppbord. And 1 wash basin mirror hanging..
Carpenter charge 1900 for the service...
Crap!!!
All the materials bought worth 2720 rupee . And then 1900...
Holy ###...
This should not happen to any one.. and more over... When job started the carpenter didn't tell the price and refuse to provide invoice breakup..

We had booked today deep cleaning service today for our flat where weare currently living in from urban company. People who were sent were so arrogant and rude, they said for beginning only that we can not do it for almost everything, like kitchen loft is having stuff inside so it will take time to clean, single 2 beds are there in bedroom we cannot do cleaning. And the cleaning which they did was just a facewash with just a wet cloth and we could find stains still there on all the places they moved that cloth and skipped many areas of each door or kitchen almirah.
Lastly they called there people and they cancelled our booking with any intimation and these people harased us and left. Now we are seeing few things are missing and some cash is also missing.

Electrician did incomplete work in December month 2021 collected full visiting charge please inform Urban company to refund Rs 99/- visiting charge plus GST for incomplete work done by Electrician o[censored]rban company in December month 2021

Professional technician not arrived and this is second time I am complaining with the issue.. Which urban company technician resolved one month ago.. Now I raised request because I am facing same issue in my tv but there is no response from technical support and technician

Booked for painting service under the advice of the painting consultant from Urban clap. Work was not done. Booked around 25 complaints in the help centre o[censored]rban clap to refund the amount. No response so far. Minshul from the customer care promised to sort out this issue but no update after 2 days of follow up.

I took Annual Package of Saloon Services thru Urban company App in June 2021. However so far I have used just 2 services and trying to book the third service but it's not allowing to book. I have sent almost 8-10 emails so far to their customer service help desk and no response until now it's been 4 days I am trying to reach someone but there is no response. Never had such a worst experience with urban company. It's really very frustrating to beg for the services though I have already paid for it.

Email: . nagesh.[protected]@gmail.com
Mobile# [protected]

Professional took washing machine appliances for repair. But he didn't came back and unable to reach him

It's been 20 days now. I want my appliances back immediately.

I had raised a request for fan repair.
For which the technician came without proper covid protocol, charged me higher money for the fan repair without any bill.

Blackmailed me, if you want the fan repaired you need to pay the money on spot. Took the money and fan was not reachable for 10 days even the urban company staff couldn't connect him.

Then appears one day fits the fan and again charges extra money saying company policy and you will get the bill.

But after fitting I got no bill and now the fan is again not working.

In the whole process customer service says we are trying trying and are closing my ticket.

I'm fed up of these things and so I want to file a legal complaint against the company and the technician for all these.

Please help in knowing the procedure to file a legal complaint
My phone number is [protected]

My slot was for 4 pm, I was to leave home at 6 pm which was well informed to your beautician beforehand previous day as she was to pay visit twice for both days occasion. But she arrived at 6p.m. Therefore, I had no chance to reschedule .
She was constantly telling lies that she would reach in 5 minutes over more than 10 times having called her over phone. I was so helpless that i had to unwillingly forced to wait for your beautician to come and provide the services .
Due to the intentional delay made from her end of over 2.5 hrs and me missing my occasion of attending the barat ceremony of my family. I had to perform an important ritual at barat ceremony which got missed by just one person. Who is going to bare such irresponsible behaviour ? Such situation god forbiddingly may have raised to be a big feud and problem for me and my family and your worthless beautician. One has to be on time to provide for the advance booked services. It was me who handled the situation calmly as it was my priority to keep calm on such an important occasion for my family. But your beautician was so casual about the delay as if nothing happened and being late for over 2.5 hrs is normal for her.
I strictly want a written apology from the company as well as your beautician. And do state within the mail the actions taken over the beautician. As all our conversations here have ben documented for further course of action if my ask of you is not answered to my full satisfaction.

Lastly after the receipt of the mail and an hand written apology from your beautician. I would want the complete refund of the services.

Kindly take my unsatisfaction towards the services provided
by your company seriously. And amend your ways by taking suitable action. Awaiting for a quick response in hope this doesn't gets repeated with other clients.

Urban Clap Booking Detail-Classic Deep Cleaning. I had engaged Urban Clap to clean Barhroom and Toliet at my residence on 29 November 2021.
The Urban Clap personnel did a deprecated job; I was mortified after seeing their quality of service. The customer care did contact me to redress the compalint. They suggested re-doing the cleaning.

Notwithstanding this offer they have cancelled the re-scheduled job two times unilaterally.
This act o[censored]rban Clap amounts to gross violation of the promises and committment made by them.