Urban Company Complaints & Reviews

They cancel and reschedule booking according to their convenience without even discussing with the customer, at the last minute when customer don't have any other option and urgently require their service.
Even after taking full advance payment and accepting booking, even when all is finalized with the consent of both party, at the last hour they cancel .

They give options, to exploit the customer, that if you want your...

Technician installed parts and charged ₹4900 and after that Aquaguard started giving more problems. He visited twice after that but again more issues were there in a month.
So I consulted with the brand Eureka Forbes and when they checked there were duplicate parts installed which was provided by the technician from Urban Company.
This is a very bad experience, I feel like fraud has happened with me.
I want my money to be refunded.
Not at all expected such things from UC

I had booked in a bathroom cleaning on 27th sep. professional did not clean properly and used fake chemicals which has damaged my floor. It has turned complete yellow. I had booked in a revisit for 28th, no one turned up. Since then i am following up and have sent numerous mails but to no solution. Everyday i am getting a call that we are sending someone to inspect buy no one has visited till
Now. Mr Lalit called and said you can get it cleaned yourself and we will reimburse the amount but he was not ready to give that in writing. I have written to the founders as well but seems they are enjoying with the money and have no time to look into their emails

Hi Team,

My account phone number: [protected].

My property was damaged due to cleaning done in my bathroom. I have raised an issue and a representative asked to upload images. I have done the same but after that i have not received a phone call or no email or phone number to contact.

My alternative phone number is [protected].

I am uploading these images here also please look at...

Hi

I had opted for Painting Service from Urban Company Trusting Best service would be provided as i had experience earlier in many services except in Painting Service which I took on 27th August and work started on 1st September 2021. when Mr. Martand Had come to visit my home for inspection and to provide quotation I had clearly showed him walls which has water seepage and source was unknown by me based on which he gave me...

I had booked a professional from Urban clp for waxing. When she arrived, she said she did not have enough wax for full waxing so she did only hands wax and said will come again next day for legs wax. But hasn't turned up since then. It's been 15 days. I have been trying to call her but she either gives some reasons or doesn't answer the call. I have paid fully for the service booked but haven't received the services. I am unable to make any complaints to urban clap website

The technician assigned by the Urban company to do the servicing for my AC opened the machine and damaged the swing. Water is dripping into the room. He left saying he cannot fix it. The company is not responding to my request to fix the issue.

I booked the service on 12 September 2021 the work is not completed yet and todays date is 7 October 2021 their team members damaged a wallpaper i complaint regarding the same. No one response send the pictures also they told supervisor will replace it and he is not even answering my calls. I am not able to complain in the application also so please help me with this registered number of booking is [protected]

We hired urban company for bathroom cleaning at Pune on 4th October and we are regretting. The quality was pathetic and our review through App is not receiving any response. Today one Mauli with UC Uniform landed at our flat totally unauthorized. What is this happening?

This mail is with reference to my first and last service availed from URBAN COMPANY on 28th Sep 2021 for my showroom AC service. Will try to raise my concern date wise and as short as possible

BOOKING SCHEDULED 28/09/2021 02:30 PM
For this booking received call from Mr MOIN SHAKH saying if he could come early and came bit early then scheduled. Within few mins (10-15 mins) he informed me that AC gas pressure in lower then required (220 compared to 240 also showed the same on some gauge) and needs to be refilled and would cost Rs2500/- for which I declined as my AC was cooling pretty good. On this Mr Moin asked me to CANCELL the booking and reschedule the call. I did as discussed with him. He spoke to some one else over phone and requested him to attended my call. In next 15-20 mins received another call form Mr KETAN PUROHIT for my AC service, AFTER finishing his job our team as that my AC gas needs to refilled as its very very low. Same day evening we observed water leakage in outdoor unit and indoor unit was literally throwing ICE CHUNKS. Immediately I booked another call with UC, available slot was on 30/09/2021 11:00 am. But received call from Mr Ketan on 29/09/2021 for early visit and on his visit I was told the same thing about low AC gas pressure. Here I got bit suspicious and called another service engineer for second opinion wherein I was showed that ONE nut was missing and was informed that until gas is being deliberately released from unit AC gas pressure cannot go so low just in one day. Then we got our CCTV footage checked and found out that MR MOIN was fiddling with our outdoor unit for almost 10 mins before calling me to showing low pressure of AC gas.

On this I logged a complaint with UC (01/10/2021) regarding the same with all the above details but to my highest level of disappointment till date (07/10/2021 04:40 pm) it has not been resolved. We have just received calls from back office assuring us resolution

Before the start of painting we discussed with Surveyor and he agreed that they will supply Royal Luxury Shyne variant but post that they supply normal variant of Royal Luxury when I raised issue then they agreed to send Shyne version and on last day again they have send normal variant, also very bad response from them

I have been writing on emails for a call back and provide me the final resolution since its 32 days now that my machine is damaged.
I need to do something to fix the damage and for which i need the company to contact me back.

From last 6 days i have been continuously writing emails everyday and making requests but all i get a reply is this

“ Hi Ankur,

We're extremely sorry to learn of this and are working on a call back immediately. Our team will work closely to understand what went wrong and help you with the same.“

but no one calls me back at all..

I need to be contacted back so that i can find a solution.. If the company is adamantly not replying back to me what should I do ?

Plumbing work not done properly fir toilet flush. Part broke.

I had booked for 3bhk home deep cleaning services and the service was not done properly and after continuous complaints also I am not getting any call back from you guys.

Date of service: 30th Sept 2021
I don't want any service from you guys now can you please refund me the entire amount and at least have courtesy to give a call back.

Booking was in the name of Pragya Soni with mobile no: [protected].

Hello Urban company,

since my matter is a month old now, i have posted complaints at various places about how the professionals have damaged the machine and scammed me with fake charges for spare sparts,

the professional Mr.Mohd Ali along with one helper ( name unknown to me ) has tried to enter my gated society, lying to my guards that “ I owe them money”, so that they get to meet me in person and enter my house..
Twice they tried to come to my house, entered my society, and both the times i stopped their entry at my gate.
I dont know why and for what the professional Md ali hussain is trying to enter my premises, lying to my security guards?

my case is unresolved from 31 days, i am out of my Air condition and already under a loss of 53000 rupees + additional 4047 rupees this Md ali Hussain took from me..

I really have to take a strict action against this person if i see him ever again loitering around my property or premises .

Day 31

Reminder 6

awaiting a call from Abhishek kumar from the social media team -

as promised on 30th september - the above said person was supposed to call me and inform me the same day about the proceedings of my issue.

Since 6 days i’m awaiting a call back from him but theres no sign on how to trace this person.

Would really be nice if i get a call back at the earliest since I am on day 31 with my damaged Air Condition machine and the company is not available for help even after being told the issue numerous times..

I, abhijay pawar had air conditioner problem on 20 April 2021. I ordered urban company for repair.
Mr. FARMAN was alloted by UC for repairing.
He came home repaired AC. I paid him on Google pay.
Now, my account is still showing payment pending.
Kindly resolve the confusion.
I hereby attaching the details of order and payment proof.

UPI ID
[protected]

Hi,

its been one week since the technician has last visited our house and removed the geyser, dismantled it. he was supposed to come back next day. either the technician nor the urban company are picking up calls. very bad service and disrespectful to customer.

no help from the customer support representative. No proper means to escalate a complaint. its such a bad working culture

Geyser repair not done yet. its just pending and not fixed yet.

Today Marks A month when urban company professionals came to my premises, charged me fraudulently and scammed me in the name of spare parts and deliberately damaged my Air Conditioner.
The damages were as such that they incur charges of more than 20000 rupees.
From 4th of september 2021, i have been constantly chasing the company on emails and calls and finally the company is so shameless that they do not call me back, i cannot reach them since they dont have a phoneline service where one can call and talk, they deny to provide me a solution and just telling me on the email politely that they cannot do anything anymore to fix my machine that has been damaged my their professional.

I urge to the reader of this post, kindly make sure that the devices used by you in your houses should be touched by the original brand service provider and not urban company. this is a bogus and a fake company who is conducting such a business model that is so harassing if their professionals behave in an unprofessional manner..

i have gone under a loss of my AC worth 53000 rupees and 4047 rupees that i paid to the Urban Clap in the name of service, and a month of full mental harassment that i took chasing the company for fixing the damage and starting my machine.

Urban Company Pathetic experience with AC servicing. It seems the technicians are being trained to loot people.
I had no issues with my AC cooling still decided to get a servicing done for maintenance. The technician has loosened the nut bolt to cause gas leakage so that I will have to pay him more for gas which was clearly pointed out by tge authorized service centre repair person who I had to call. Within 1 day my fully functional AC completely stopped working. I put multiple requests for revisit and asked that this technician not be sent back. On all requests, Urban Company was not able to assign anyone else than this guy. I had to get the repair done by Authorized service centre.
Now, I am not even able to get a response to claim the insurance for damages and repair that they so clearly have written on the booking page for servicing.
For a customer wanting to merely service the AC, these guys have caused an expense of 4.6k repair.