Urban Company Complaints & Reviews

I had paid Rs. 1898 for an Urban Company beauty service on the 10th of October through GPay. The amount got debited but the service didn't get booked. So I had to book once again. I received a message stating the amount that initially got debited shall be refunded. But I still haven't received it.

Urban Company doesn't have an official customer care number either and so I have no idea how to solve this issue.

Please help.

As we booked the slot of Bathroom Cleaning for today at 12pm. But your service provider didn't connect. On top of that he called once at 2:30pm after that I called him 4 times but didn't get any response. Is this the sort of services are you providing? Now you are not giving me a single reason to trust you.

Dear Sir

I feel sad to make a complain for the cleaning service in Tin Chung Court, Block E, the cleaner did not recover the rubber bin each time even though I said to your security many times. This will make bad and dirty for the environment. please see attached picture

B.regards
the residents of block E

I had booked one facial, after that facial I got read spots on my face n neck, books too.before facial my skin was supple n clean. Your customer care is giving 1mg coupon! It's my skin not any performance campaign. Soon I'll gonna complaint to consumer court bz ya company sends 0 experienced therapist for massagetoo
Twice I tolerated but this tym needs to teach you you the lesson.

I had taken the service from them for my 2bhk flat painting work. Their sales person had come & by observing flat, he had given the Quatation. Due to lack of knowledge we agreed and they started painting. But later, we realise they have charged us for premium material and have delivered low grade material as per quatation they gave us.
I have calculated whole difference of material used and money charged is almost Rs.20, 000+/-. Means...

I, Bhavesh Pahwa, booked a service for Full Home Cleaning on 1.10.2021 scheduled at 11.30 am on 15.09.2021..My booking was confirmed and I paid advance payment of Rs. 499.00 too.. In the mean time, I sent my maid back as I had to avail the services from UC.. Being a Central Govt. employee, I had to manage and schedule every minute of mine.. At 11.30 am, your representative called and intimated about non availability of service person at selected time slot.. I gave them time to reschedule till 4.00 pm but to no use..
Such a reputed service provider should not accept service requests if not capable to fulfill the same..
Being so polite, I just want my refund back and compensation for sending my maid back alongwith compensation for harassment.
Hope a good sense prevail in you and my matter will be taken up seriously..

I have booked a service on October 12th, 2021 for October 14th, 2021 for 11:30 AM. On October 14th, 2021 around 9:30 AM I got a text message from the company that the professional is suffering from fever and they'll assign a new professional. At 10:30 AM, I checked the Urban Company app and find that it shows that my service is rescheduled for the same time. Then I kept requesting the callback from Urban Company as the beautician still was...

I have booked a repair service of my washing machine on 14th September 2021, a technician came to my home and said that all the parts of my whirlpool washing machine needs to be repaired. He took 5000 rupees in advance also. From then till now (14th October 2021) I have called him many time. Initially he used to pick my call and say that "sir it will be repaired and install in two days". After 15 days he said I came to home and it is not possible to give the service right now, then I told him that this not the way you are treating your customer but he making excuses always. After 20 days he did not picked my phone and now I am afraid what to do. Very pathetic service by Urban company. I am completely disappointed with technician behavior.

The technician who came to my home is Mohsin Qureshi and his mobile number is [protected]. When I called him repeatedly he once picked the call on 13th October and gave me the number of Kunal Gupta and told me that he will resolve your problem. Then, I called the Kunal Gupta, I was wondering he (Kunal) was saying he is from Jaipur branch and he could not help me. After some conversation he said he know Mohsin Qureshi and he will assist me in installing the machine very soon. But still I have not got any response from him also. He said me that he is managing the Jaipur call center. Mobile number of Kunal Gupta is [protected].

Hi Team,

My name is Ninad Haldankar.

On Monday 11th October 2021, I booked a Split AC regular Service for my LG AC which was working fine without a single issue. A Technician named Ramsajeevan Sharma visited my home and performed the job. Immediately after his service, Water started leaking from my Indoor AC hence I raised a revisit request. Same technician i.e. Ramsajeevan visited my place on the same day and...

I have booked a service from urban clap. I tried to make to payment through GPay. Status on GPay is failed for the bank statement shows money has been sent to UrbanClap (Twice). Below are the reference ids. Could you please check and let me know when can I receive the refund.

Reference ID:[protected]
Reference ID:[protected]

email ID: [protected]@gmail.com

Both issues are related to the paint job completed on 27 July 2021 by contractor Anirudh Kasana.

Following which I noticed that none of the ceilings had been painted and one of them was peeling off. I went online to bring this to the attention of your team and then for the first time I noticed that a fake review and five star rating had been put up against my name. I never wrote this. I was never happy with this contractor.

I wrote to Urban Company about this on email on 22nd September. I have received numerous phone calls from your team but none have helped. None of the callers even coordinate with each other. Each one has a half baked understanding of my issue and it feels like harrassment getting calls from them.

So here are my issues:

Firstly the misuse of my name which has been used to generate a false review and a five star rating which I did not endorse. This amounts to stealing. It is an action that is beneficial to Urban Company. By putting up that false review you are using my name to advertise the services of a faulty service provider and gain clientele. You need to remove my name asap. You are essentially using my name for advertising purposes without consulting me or gaining my approval or paying me. It is a breach of trust and a violation of my property and privacy.

Secondly the paint job was incomplete none of the ceilings was painted and one of them is peeling. You need to refund me for this. You cannot harass my 70 plus parents and tell them that you will send painters to correct this issue. A paint job is very disruptive and I cannot risk their physical and mental well being by having painters disrupt their space again.

You need to compensate me for the incomplete paint job, the inconvenience caused to us, the general feeling of harrassment and anxiety that we have undergone, and for misusing my name without my consent and for your benefit, which is a violation of my privacy and property.

They cancel and reschedule booking according to their convenience without even discussing with the customer, at the last minute when customer don't have any other option and urgently require their service.
Even after taking full advance payment and accepting booking, even when all is finalized with the consent of both party, at the last hour they cancel .

They give options, to exploit the customer, that if you want your...

Technician installed parts and charged ₹4900 and after that Aquaguard started giving more problems. He visited twice after that but again more issues were there in a month.
So I consulted with the brand Eureka Forbes and when they checked there were duplicate parts installed which was provided by the technician from Urban Company.
This is a very bad experience, I feel like fraud has happened with me.
I want my money to be refunded.
Not at all expected such things from UC

I had booked in a bathroom cleaning on 27th sep. professional did not clean properly and used fake chemicals which has damaged my floor. It has turned complete yellow. I had booked in a revisit for 28th, no one turned up. Since then i am following up and have sent numerous mails but to no solution. Everyday i am getting a call that we are sending someone to inspect buy no one has visited till
Now. Mr Lalit called and said you can get it cleaned yourself and we will reimburse the amount but he was not ready to give that in writing. I have written to the founders as well but seems they are enjoying with the money and have no time to look into their emails

Hi Team,

My account phone number: [protected].

My property was damaged due to cleaning done in my bathroom. I have raised an issue and a representative asked to upload images. I have done the same but after that i have not received a phone call or no email or phone number to contact.

My alternative phone number is [protected].

I am uploading these images here also please look at...

Hi

I had opted for Painting Service from Urban Company Trusting Best service would be provided as i had experience earlier in many services except in Painting Service which I took on 27th August and work started on 1st September 2021. when Mr. Martand Had come to visit my home for inspection and to provide quotation I had clearly showed him walls which has water seepage and source was unknown by me based on which he gave me...

I had booked a professional from Urban clp for waxing. When she arrived, she said she did not have enough wax for full waxing so she did only hands wax and said will come again next day for legs wax. But hasn't turned up since then. It's been 15 days. I have been trying to call her but she either gives some reasons or doesn't answer the call. I have paid fully for the service booked but haven't received the services. I am unable to make any complaints to urban clap website

The technician assigned by the Urban company to do the servicing for my AC opened the machine and damaged the swing. Water is dripping into the room. He left saying he cannot fix it. The company is not responding to my request to fix the issue.

I booked the service on 12 September 2021 the work is not completed yet and todays date is 7 October 2021 their team members damaged a wallpaper i complaint regarding the same. No one response send the pictures also they told supervisor will replace it and he is not even answering my calls. I am not able to complain in the application also so please help me with this registered number of booking is [protected]

We hired urban company for bathroom cleaning at Pune on 4th October and we are regretting. The quality was pathetic and our review through App is not receiving any response. Today one Mauli with UC Uniform landed at our flat totally unauthorized. What is this happening?