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Urban Company Complaints & Reviews

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Last updated May 12, 2024
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Urban Company reviews & complaints page 31

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P
Pamposh Raina1
from Bengaluru, Karnataka
Dec 18, 2021
Dec 19, 2021
This thread was updated on Dec 19, 2021
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Deep cleaning for our 3BHK occupied flat by us

We had booked today deep cleaning service today for our flat where weare currently living in from urban company. People who were sent were so arrogant and rude, they said for beginning only that we can not do it for almost everything, like kitchen loft is having stuff inside so it will take time to clean, single 2 beds are there in bedroom we cannot do cleaning. And the cleaning which they did was just a facewash with just a wet cloth and...
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Vijaylaxmi Subramanian
Dec 17, 2021
Dec 18, 2021
This thread was updated on Dec 18, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Electrician did incomplete work

Address:Dr Vijayalakshmi Subramanian Senior ENT Surgeon Plot number 194 House number 37-112/2/2 independent house with big Green Gate opposite Sunny Plaza

Electrician did incomplete work in December month 2021 collected full visiting charge please inform Urban company to refund Rs 99/- visiting charge plus GST for incomplete work done by Electrician o[censored]rban company in December month 2021...
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Sowminarayanan
Dec 16, 2021
Dec 16, 2021
This thread was updated on Dec 16, 2021
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Issue is not resolved Facing same issue after one month

Professional technician not arrived and this is second time I am complaining with the issue.. Which urban company technician resolved one month ago.. Now I raised request because I am facing same issue in my tv but there is no response from technical support and technician...
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SathiyaPriya Karthik
Dec 16, 2021
Dec 16, 2021
This thread was updated on Dec 16, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Booked for painting service under the advice of the painting consultant from Urban clap. Work was not done. Booked around 25 complaints in the help centre o[censored]rban clap to refund the amount. No response so far. Minshul from the customer care promised to sort out this issue but no update after 2 days of follow up....
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G Magesh
from Hyderabad, Andhra Pradesh
Dec 14, 2021
Dec 16, 2021
This thread was updated on Dec 16, 2021
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regarding salon services annual package

Address:Flat#217 Hallmark GARDENIA Apartment Road#1 Alkapur Township

I took Annual Package of Saloon Services thru Urban company App in June 2021. However so far I have used just 2 services and trying to book the third service but it's not allowing to book. I have sent almost 8-10 emails so far to their customer service help desk and no response until now it's been 4 days I am trying to reach someone but there is no response. Never had such a worst experience with urban company. It's really very frustrating...
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arunmoreddy
Dec 8, 2021
Dec 8, 2021
This thread was updated on Dec 8, 2021
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Washing machine appliances not returned

Professional took washing machine appliances for repair. But he didn't came back and unable to reach him

It's been 20 days now. I want my appliances back immediately....
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mayank1299
from indirapuram, Uttar Pradesh
Dec 7, 2021
Dec 8, 2021
This thread was updated on Dec 8, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Forceful 'cancellation' by professional assigned

The company provided me with a professional who brought another so-called professional with him who happened to be the professional who repaired our fridge the first time we booked urban clap service, now this new professional and the ex-professional looked after my fridge again and it was not cooling as before and after checking through it they did some minor changes and said it will work properly to which I asked that the ex-professional...
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Jimmy Khirasariya
Dec 5, 2021
Dec 5, 2021
This thread was updated on Dec 5, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating case

Address:Bangalore

I had raised a request for fan repair.
For which the technician came without proper covid protocol, charged me higher money for the fan repair without any bill.

Blackmailed me, if you want the fan repaired you need to pay the money on spot. Took the money and fan was not reachable for 10 days even the urban company staff couldn't connect him.

Then appears one day fits the fan and again charges extra money...
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Tania Bhandari
Dec 4, 2021
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Misbehavior by the customer services

My slot was for 4 pm, I was to leave home at 6 pm which was well informed to your beautician beforehand previous day as she was to pay visit twice for both days occasion. But she arrived at 6p.m. Therefore, I had no chance to reschedule .
She was constantly telling lies that she would reach in 5 minutes over more than 10 times having called her over phone. I was so helpless that i had to unwillingly forced to wait for your beautician...
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Sanjay 133
from New Delhi, Delhi
Dec 2, 2021
Dec 3, 2021
This thread was updated on Dec 3, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bathroom and Toilet Cleaning

Address:New Delhi India

Urban Clap Booking Detail-Classic Deep Cleaning. I had engaged Urban Clap to clean Barhroom and Toliet at my residence on 29 November 2021.
The Urban Clap personnel did a deprecated job; I was mortified after seeing their quality of service. The customer care did contact me to redress the compalint. They suggested re-doing the cleaning.

Notwithstanding this offer they have cancelled the re-scheduled job two times unilaterally.br...
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jindalrakesh
Dec 1, 2021
Jun 13, 2022
This thread was updated on Jun 13, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Product & Services

Very bad service
Cream brought for facial was open and very bad

Contacted Ms Laxmi on phone. She did not provide any resolution...
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Preetynaisha
Dec 1, 2021
Dec 2, 2021
This thread was updated on Dec 2, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lg tv

Address:Gurgaon

This is Preety jain from bangalore. I had a booking for television repair on 19th october. The assigned technician was not certified and took my television to his shop due to the urban company call center team assurance. He was not skilled enough to repair the television and had to call his senior to resolve the same without informing the urban company team. It is more than a month and my television is still not resolved. The urban company...
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mvpmarthand
Nov 30, 2021
Dec 1, 2021
This thread was updated on Dec 1, 2021
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Washing Machine Service

The technician first cleaned up the scaling and said it is cleared and closed the Service. But once we run the machine, the drain didn't work. He later said the drain valve is blocked and it must be replaced and the cost will be Rs. 900. I said ok but I couldn't purchase from the app since the service was closed. Later he said he shall bring the part and install tomorrow for Rs. 900. Next day I called him and he said that the part was not...
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Sushmitha Akkineni
from Bengaluru, Karnataka
Nov 30, 2021
Nov 30, 2021
This thread was updated on Nov 30, 2021
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Painting service discontinued and taken full payment

We have opted painting service from Urban company. They had done the work for 2 days and discontinued all of a sudden without intimation. They tool the full payment for the service and not completed the work....
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Nov 29, 2021
Nov 29, 2021
This thread was updated on Nov 29, 2021
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Water purifier servicing

I am waiting for the free servicing being done since months now. I called up your professional but he is just delaying it....
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Muthusamy Subramanian
from Chennai, Tamil Nadu
Nov 29, 2021
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Intense Bathroom Cleaning

Address:No 78, Thirumangai Mannan Street, East Tambaram, Chennai - 600059

Hi,

I had booked for bathroom cleaning (in Aug), which included 2 Bathroom, 1 washbasin, 2 Fans. but for the same package now (in Nov) it included only 1 Bathroom and 1 washbasin. Even the 2 fans I ordered separately.

In fact, I am gold member. My phone number is [protected]. Please contact me to resolve my complaint and grievance....
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Girishq274
from Mumbai, Maharashtra
Nov 29, 2021
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Fraud by a Urban company partner

Address:Mumbai City, Maharashtra

On 20th October 2021, an urban company partner (Zeeshan Anshari) was here at my place and while Servicing my AC, he said that gas refilling is required for my AC. He noted that urban company does not offer this service and if I ask for it to the company, I'll have to pay the initial charge of 649 and no solution will be offered.

He offered me an alternative option to cancel the booking and that he would get the gas refilling...
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Mugdha Biswas
from Ambasa, Tripura
Nov 28, 2021
Nov 29, 2021
This thread was updated on Nov 29, 2021
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No service available in my locality.

Address:Flat B 104 GR Gardenia Maragondanahalli Electronic City phase 1 Bangalore 560100

Hello Sir/ Madam,
I am writing this email as I have not got any response from Urban Company for providing no service in my area.
I stay in Shikari Palya, Electronic City Phase 1. The company provides all services apart from Ladies Hair Cut and Spa.
I have written numerous emails to the company to enquire on the availability of the service but haven't received any response.
Please review and advise further.br...
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Shreya Bhatla
Nov 27, 2021
Nov 27, 2021
This thread was updated on Nov 27, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sofa destroyed by their professional

Address:Panchkula

I ordered a sofa cleaning service on monday 22nov 2021 and that person destroyed the leatger sofa by using harsh chemicals. Since then I have been raising a call request but nobody is answering.. I have emailed on their customer care email and they just tell me that they will contact in 24 hours but it has been 5 days. I have got no response whatsoever....
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vishwanath krishnakumar
Nov 27, 2021
Nov 27, 2021
This thread was updated on Nov 27, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Second complaint in this month itself. Completely fed up

Recently i had registered a complaint here to which i got a call from their social media handler and she agreed to return my money back and also give me 300 odd rs as US credits to wallet(half my booking amt). Which itself wasn't convincing as it was like as if we went to a hotel and ordered and waited for 2 long hours and the manager apologises with some reason and says they return your bill amount and give you voucher or discount usuable...
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