Urban Company Complaints & Reviews

I have booked Urban Company services on Jan 24th for Washing Machine repair - water leaking and door was stuck.
Urban Company professional came on a video call and helped unlock my door and then arranged for a visit by another local professional.
Anas Shaik was assigned on this project. He came along with another person, and after review provided a quote to replace door lever and gasket.
The person who was accompanying Anas Shaik closed the washing machine door and it got locked again.
They tried opening the entire washing machine dashboard and during that course broke the door lever.
Anas Shaik took door with him and send they will fit the door and gasket by Jan 24th evening. He took INR 1, 500 as advance - in cash.
They did not revert since then and said door can't be repaired and they won't be coming for the next 5 days.
Since then I have been raising complaints with Urban Company, but there is no resolution yet.
I am unable to use washing machine as they removed the door and took with them.
Urban Company customer support is pathetic and they always promise a revert in 15mnts which never happens.
I need a compensation and immediate fix for this issue.
I am attaching all relevant pics.

We recently had a geyser technician from Urban Company service our geyser and he changed the heater coil in the geyser as part of the servicing. The product that was serviced was a Racold 25ltr altro 2 geyser. After the technician left, we turned on the geyser and the hot water seemed pretty hot and we didnt think of it much other than maybe the servicing helped, but little did we know of the horrors we were going to face for the next 3 weeks.

The day after the service, there was heavy leakage of water along the outside walls of the home and we thought some waterline broke and we still didnt suspect it was due to the geyser servicing issue. Only after two weeks of observations turning different lines shut and open we were able to narrow down the problem to the hot water line from the geyser that was serviced.

So what had happened was that the urban company technician while servicing had installed the wrong heater coil inside the geyser and this in turn kept the water heating uncontrollably and ended up damaging the thermostat (which would have shut off the heating of the water beyond a certain temperature of water). So as long as the geyser switch was on, the geyser continued heating in this case because the heating coil that was installed ended up damaging the thermostat and hence it was a very unsafe situation which could have possibly led to an explosion of the geyser or the flex hoses that were connecting the geyser to the rest of the waterline inside the home.

It was a miracle that the flexible hot water hose inside the bathroom connecting the geyser to the solid pipeline did not burst while someone was inside the bathroom. We feel extremely lucky that noone was injured because of the negligence shown by the urban company technician. Thankfully we leave the geyser on only for about 30mins when we need and that probably helped save injurious to us.

For getting a service from urban company for Rs650, we have had to spend nearly Rs 35000 to understand the issue and this does not include the tremendous inconvenience during the COVID situation that it has caused us. What we finally had to do to understand the problem was to call the technician from the water geyser manufacturer (Racold) to see if there was a problem and he pointed us to the wrong heater coil installation being the root cause of all these problems. We came to know of this only 4 days back.

I have videos and photos of this entire issue along with receipts and online payments made for the various work that we had to undertake to sort this issue out and have attached only a few with this complaint. When I called into the urban company to report this issue, the person addressing the complaint seemed to casually mention that we didnt call their senior technician and they cant do anything about it, which is fine, if this was not a safety issue.

Urban company has seriously erred in a safety issue here which could ended with injury for people. Thankfully, it was only damage to property and not to people, in this case. I hope whoever is reading this ensures that such things are not tolerated and that urban company is held responsible for such gross negligence before its too late and ends up causing serious damage to individuals.

Thank you

Dear Team,

i was alwys book beautician from urban company for face wax threading cleanup this time again i was booked for face wax and cleanup aftre face wax when she was rubbing my face for cleanup i was telling her many times somthing burning on my chick but she was no mam its fine aftre cleanup my face was red and i was feeling somthng burnning and aftre a hour my face was started burning and now it is lik hell big big patches on my face which is painfull

My air purifier was taken by your representative in first week of December 2021 but till date it has not come back after rectification. A lot of mails have been sent but of no avail. Very bad on the part of the company.

Rebooked a complaint on 22/01/2022 . Engineer claimed Rs 199 from me and paid. But didn't not receive a proper acknowledgment. Kindly refund the Rs 199.

I used Urban company to service my washing machine. The technician mentioned there was a fault with the mother board and needs replacement, the replaced mother board was faulty and since it was covered under UC protection plan the technician took the mother board back for repairs and since then there has been no response from him or Urban company.

Its been a month and half since the incident and even after raising multiple tickets with UC I have no response from them. This is extremely frustrating. I am looking for advise on legal options I can take against this case.

First booking done on 23-Dec-2021
Executive visited next day (Imran Pasha) and informed evening he will pick the washing machine for service and will return within 2 days and by 5pm picked the machine and told me same will be updated in the app..

26-Dec-22 - by 11.30am - Machine returned it was working fine. I've paid Rs3200 through UPI..(Attached screen shot)

3rd Jan-22 - stopped working I've re-opened...

Hi team,

For cooking services, first i have started with trial
It was mentioned that trial amount will be adjusted in monthly package.
Now my trial is completed, so i wanted to take take dinner monthly subscription, but trial amount is not adjusted as you said.

What is this? I dont undesrtand.
Can you make me undesrtand what is happening

A service request for double door refregerator service for excessive frost formation in freezer and no cooling in refrigerator was raised on 4th January 2022 with customer phone number [protected].

Company technical Imran/Sayed (phone number [protected] ) was assigned the task and he attended this request on afternoon of 4th January and after inspection gave an estimate of 5800 rs plus another 1300 for condenser fan replacement. We agreed to pay it after repair is done.

The problem he explained to us were:
1. Freezer fan replacement required
2. IC replacement in circuit board on top
3. Sensor replacement inside freezer
4. Condenser fan replacement

While explaining the issue he informed us that there will be guarantee of 1 year on parts serviced

He serviced the refrigerator after explaining these problem. He took PCB for IC replacement to service center and later again fixed it.

We paid service charges amount as agreed initially. It was a bit surprising to know that he didn't agree for any digital payment and insisted on cash payment.

Also the technician didn't give any company cash bill for it on pretext of not having bill book with him and assuring us that the bill will be sent to you via email (yogesh.[protected]@gmail.com) which we provided to your technician.

To our surprise we found that the refrigerator is not serviced at all and the same problem still persist till date (frost formation in freezer and no cooling in refrigerator)

Also after service that fully functional front display is non-operational and it has stopped working, for which he gave excuse that some water would have entered there, we don't know how it would have happened? It looks sort of carelessness or missed connections while assembly.

Technical even after many reminders has not sent any bill for the payment done and now he is avoiding attending calls on pretext of his family member having medical issue and later infected with COVID19 and assured that replacement technician will attend to it. But we never heard from him or other technician.

It is highly unprofessional and inappropriate on part o[censored]rban clap / urban company. We are greatly unsatisfied with the behaviour of technician.

I am sure urban clap will stick to standards of its services and amicably resolve this issue by right servicing of my equipment.

Yogesh Joshi
yogesh.[protected]@gmail.com
[protected]

I booked full house cleaning service on 3.1.2022 and paid rs.5197/- for the service on 8.1.2022. On 8.1.2022 i received a call from urban company stating that professionals are not available, you have to change the date. I told that i have already prepared for the cleaning process and it is not correct in the last moment. I insisted for service immediately. After some time i received a message that the service was cancelled and refund of 4898/- was processed. I raised a complaint that i paid for the service but your people failed to provide service. I raised a complaint to refund the amount of rs.5197/- . Due to failure of providing the service you have to pay the amount whatever paid by me.
They are telling that 299/- was deducted towards membership. You have failed to provide service, you have no right to deduct membership fees. I do not want any service anything from your end. Refund the amout which was deducted. If you have not settle the amout immediate i will proceed against you in the court of law.

They have done a thoroughly shabby job. For details and photographic evidence, see:: https://bit.ly/3ridlGy

I expect a complete refund of the money I have paid, and an apology for the shabby/shoddy job done.

I have reported this matter to the company several times already....

I am a regular customer o[censored]rban clap spa services. I have taken a pack of 4 but due to COVID restrictions in my area and curfew and a CoVid patient at home, I could not avail the service and requested them to extend it by a month.

But customer executive was rude and simply rejected my request.

COVID is a global pandemonium, all organisations are making special effort to deal in such scenario and urban company is not considertate enough to cater such menial request.

Sir,

REGRET REGRET REGRET

I am really shocked & surprise to listen your resolution towards your failure to repair my Hitachi fridge.

They have collected huge amount towards repair my original Japan made Hitachi fridge., amount of Rs.8500/-.
They have replaced very vital parts of the fridge and replaced with inferior and second-hand part, COMPRESSOR.
They took three months but failed to repair it.
They sent two technicians several times, all the time they did some trial & error with the fridge but completely failed to repair it.
Their all the attempts of repair lasted not more than a week and cooling come down to almost zero.
They have converted my fridge into a junk piece.
Now, they told me to contact HITACHI. I called them by paying Rs.500/- as their visiting charges, I sent them the bill for the same.
Hitachi technician clearly told me, the company will not fit PCB in duplicate, sub-standard, other co's parts, if we want to repair it, it will cost huge amount, equivalent to cost of new fridge of any good brand like LG, SAMSUNG, WHILPOOL etc.
Though, since they wanted to the quotation, I told Hitachi repairer to send the actual cost of repair with necessary replace of original parts of HITACHI.
Hitachi sent me the repair estimate of Rs.25, 370/- under the email that I have forwarded to them.
Yesterday, a lady from URBAN COMPANY called me and gave surprising and shocking solution:
I should repair the fridge with whopping cost of Rs.25, 370/- plus Rs.500/- already spent for their visit.
When I get the invoice for the payment from them after the repair, I should sent them a request so that they will take decision to refund the amount paid to them by me or Rs.10, 000/- at most would be refunded to me!!!
what a shocking decision... they failed to repair my fridge, now they are dictating their term that if i want my money back, i should spend another 25, 370/- compulsorily so they will consider the refund of amount paid to them!!! there is a big uncertainty that they may find some other fault loophole and won't refund at all. so i am compelled to spend whopping 35, 000/- to repair a decade old fridge!!! wow what a mockery!!!
secondly, how can they compel me to spend huge amount first to get refund of failed repair by them and faulty parts replaced???
now, since they made my original japan made fridge into junk piece, they miserably failed to repair it after multiple attempts taking long three months and its my own fridge, what right they have to dictate me to get it repair, if i want refund from them ???
here, they presume that i am having all money at my disposable that i keep spending in the manner they like!!!
legally, morally, ethically they have absolute no right to hold on my money given to them for repair or dictate any terms to refund me the same, when they totally and miserably failed to repair rather made it a mess!!!
hope they are being company with sensible person must be at helm, put oneself at my place and think twice how far they are right in your this absurd, irrational decision??
please get refund of my amount at the earliest, nothing else i want from them, not an advice nor help to repair.
it is my fridge and it is my prerogative to decide now what i should do with the said fridge that they have made a junk piece.
lastly, if they fail to refund, i will expose them in all social medias, news papers for their dirty policy and ethics and also reserve my right to sue them to recover with compensation for such a long harassment mooted to a senior citizen like me who may be older than their father. needless to add that will be entire at their cost as to the consequences that piece note very seriously.
i either fight long battle or settle, it is their call, hope better sense prevail.

HEMANT GUNDERIA
[protected]

The technician damaged my geyser. The damage was verified by another technician o[censored]rban Company and was confirmed to be genuine. When I raised the issue, Urban company refunded me the service fee of technician visit (Rs 299) instead of the damage cost of Rs 2000 and claimed since the service cost has been refunded, insurance is not applicable now! It's a big fraud to avoid making damage payments covered under insurance.

I had booked sofa and carpet cleaning services for 11:00 AM, 11th of January, 2022. I was assigned a technician who called me in the morning asking if he could come by 10 or 10:30 instead of 11 AM. I told him I would call him back confirming with my family. I called him back in about 5 mins requesting if he could come a little late by around 12 PM. He did not give any straight answer and kept saying 'I'll see'. I told him that it's okay if you can't come late, just come on time as I need to get the work done today to which he agreed. He dropped in at 11 and looked around the place. I had booked services for 10 sofas and 1 small carpet cleaning. He simply denied the work after inspecting the area and asked us to reschedule the service for tomorrow. He walked out of the house promising he'd get another technician with him the next day. I registered a complaint with Urban company and a customer care executive was assigned to the complaint I had raised. He called up in the evening asking about the whole issue but had absolutely no patience to hear what was being said. He instead started asking justification from me. Even after explaining the scenario to him he kept accusing me of things that had never happened as the technician had clearly lied to him. At the end of the conversation, he reassured that there will a conference call arranged between me, the technician and someone from the company who'll look into the matter. After a few mins a receive a message from the company saying my issue has been resolved. This executive with taking any efforts and to probably save himself from the job he is assigned for, market the unresolved query as resolved. This highly unprofessional and naive behaviour of the technician and the executive really surprises me. I wish to escalate the matter to an authority that answer me queries and resolve my issues.

Yesterday booked pest control service for my House kitchen/bathrooms.
Paid amount also online. But not yet received any confirmation through mail or SMS.
Today technician should visit at 1930hrs.

Sanjoy Bardhan
[protected]
Flat 103, Block I, Keerthi Harmony Apartment,
T C Palya Main Road, Rammurthy Nagar.
Bangalore 560016.

I’ve booked bathroom cleaning service but I had to cancel it because of the wrong address but the refund amount has not been credited till today to my account it’s almost been a month the booking date please look at it and get back asap

Had booked for a washroom cleaning service on Urban Company for today January 8th 2022 at 2:30 PM. Assigned professional's name : Jabir Hussain Barbhuiya

Issues Faced:
1. The professional didn't do his job well, and completed his work within 30 mins.
2. Upon raising issues, he spoke rudely and didn't serve the request.
3. He didn't mark the task as completed and left, upon calling him and asking him to close the task, he again spoke rudely and didn't close the task.
4. Have reached out to Urban Company Customer care team multiple times during the day but of no help.
5. Every time the team assured to call back and they never called back.

I took services on 9th August 2021 by Navita and on 22nd June 2021 by Neeraj Rani. I reside in Vasundhara Ghaziabad, Uttar Pradesh. Immediately after my services I made cash payment. Today I checked that app is showing payment pending for these two services. It's been months and why the app has not updated my payment details? Could not find any customer care number on the app. Called the professionals who did the services and they do not seem to have any idea. How can I get my bookings showing the status that the work got completed and payment done by cash??

I had already deposited the kit very first day to cancel the loan and kit but it's showing in cibil.