Urban Company Complaints & Reviews

Yesterday, two A/c in my house got repaired through your company by your company personal, Rahul.
But I am sorry to inform you that my window A/C is making abnormal sound while running for few minutes.
Please register my complaint and send so one to repair it urgently.
This for your information and necessary action.
Thanking you.
Regards.
Nayan Jyoti Das
8. A/1, Ibrahimpur Road.
Jadavpur
Kolkata-700032
Tel- [protected].

I had requested for carpentery service .Carpenter came checked on initial basis and asked me to transfer money after a week to buy material, which I did post which carpenter never responded.I complained the same to company, they called me couple of times and assured to sort out the issue post which they are not calling me back or resloving my issue.I feel urbancompany is cheating in name of servicing.

To whom ever it may concern,

Let me start an the onset by saying that I am a wilsons disease patient and the only other person in the house is mad. If your so called ‘professionals’ (There is nothing whatsoever professional about them) think they can take advantage of this they have another thing coming.

This is regarding my booking for salon at home for men for Friday, April 16. The professional assigned was Mukesh Kumar Ved. Not only did he insist to get paid immediately he refused to shave unless ha was paid Rs. 100 in cash. This is completely dishonest, unethical and displays a total lack of integrity.

He didn’t even do a very good job of balding. He only used a pair of clippers and no razor. If I wanted that I would have used my own pair of clippers, which are much better than his and done it myself.

When I refused to pay immediately he raised his voice to my mother who is a senior citizen and mentally challenged. He did that only when I wasn’t in the room. How dare he.

I cant stand idly by when an undeserving person gets to keep his job, I have managed hundreds and this person is as undeserving as any I’ve met. If giving him the sack sounds too extreme at the very least very strong feedback should be given.

Lastly please make sure that Mukesh Kumar Ved doesn’t show up at my doorstep begging for his job back (If you do give him the sack). My mentally challenged mother will let him up and I can not stop him.

We had hired Urban clap to service three of our ACs. Out of three, one the AC has lost its gas. This is exactly we had heard about Urban Clap that whenever they come for service they tweek the equipment in such a way that the customer ends up calling the company again for gas and they charge extra. The service was done last Saturday and this Friday the AC lost its gas already. You are requested to send your person and complete the job. We will not pay anything extra.
This was our first experience with Urban Clap and we are very unhappy with the service.
Please send your person immediately.

Dear Sir,
I had my washroom deep cleaned one of "professionals" provided by Urban Company, the professional has dropped chemicals and now the waterproofing in between the tiles is damaged after 25 days they are calling and telling me the professional is denying. For a company who allocates work based on rating who would accept that it was his mistake. Call centre has closed my request with out even providing a email id of their nodal officer or a escalation matrix when asked for. The call was disconnect with out a resolution now my complaint number is UC 09820AEAI attached photos are few and I have 2 washrooms in similar conditions out of 3. The company has said they will closing my issue please help me.

Not cooling properly

My sister in law booked for refrigerator technician, He visited my home and he didn’t accept order and he open our refrigerator and unscrew all panel and he cut the copper pipe, he released the gas inside the refrigerator,
He said compressor is not working then the day only we called LG customer care we arranged emergency repair the technician came he check the compressor, compressor is working nicely because compressor is under warranty, now the point is why he cut the copper pipe why he release gas, who going to bear the charges gas filling and pipe attachment, I need a solution for this urban company this is the service you’re providing these technicians recruiting, it’s been 3 days, customer care support says within 24 to 48 hours we send another technician we will resolve problem but 24 hours is finished 48 hours is finished, again we called to customer care Again saying 24 to 48 hours like this how many days you going to take,

@abwhiraj Singh bhal (CO FOUNDER O[censored]RBAN COMPANY)

I hope your going respond my tweet and msg in all social
Nagole, Hyderabad, Telangana

AC Service Booking was done on 26th March and the person came in and did the service. While doing the service he checked the gas level and confirmed that gas levels are good and after 3-4 days AC was not cooling at all and i asked the same guy to come and check. He mentioned that AC has gas leakage issue and i asked him why it happens after his service then he said he will repair it under warranty. he spent 5 hours in repair and around 8:00 pm mentioned that he is taking the indoor unit at home for repair as its going to take another 2-3 hours. next day he came and fixed the AC. it worked for 1 hour and later start showing timer light and getting off automatically. Called the same guy again to come and check, he denied. i raised a complaint on UC and another guy came 2nd day. He also checked and mentioned that PCB of this AC is gone damage and he can not repair that. i raised a complaint again UC sent a SME again next day to check the issue. He checked that and confirm that there was a loose wire which he has fixed. when asked for gas and leakage issue and he said its 80% which ideally should be 130+ so there is some leakage and aske me to raise a new complaint as he will not fix that. Again i called UC and they asked to get this fixed from Hitachi vendor and upto 10k will be refunded to me. i called Hitachi and the guy came and confirmed that COID which was repaired by UC guys is being completely damaged and beyond repair and whole part need to be replaced now, which i ask UC and they confirmed to get it replaced and total cost was 11k which i paid, Now Since 16th April, i have been chasing them for refund but they are keep on asking for bills.. I have shared bills 4 time from 2 differnt emails so far and they are not ready to confirm / accept that they have bills.

From 18th April my booking was confirmed but no one visited yet in app it’s showing job started without any communication.
It’s very unwanted practice I have postponed my other plans thinking my job will be done but still so many tickets I have raised in app but still issue is not getting resolved

I am very unhappy the way the company services, management never give proper answer why technician didn't arrive to the assigned place. they can't arrange another technician. why they collect money in advance and takes few days to refund. very unreasonable. I am cancelling my order and also my membership with this company

I booked ac repair and service via urban company, in response on 21 march 22, Alok Yadav visited and confirmed that ac radiator has leak and need to be changed. For which i made an immediate payment of 7148 rs, part was changed and issue seems to be fixed, but but 4 April 22 ac stopped cooling and relaunched a complaint, as the repair was in warranty.
Alok Yadav visited again and found that he was not able find the fault at the first time and mentioned that ac coil is damaged. He carried away the coil for repair, but did not turnned up for 4 day, after many follow up he mentioned that he is outstation and someone esle will vist and fix the coil which is fixed.
When the person visited he was not able fit the coil, after hours of try he gave and took away the in house ac unit and next day came back some how fitting the coil in the unit. Ac was not cooling so he asked to keep it running for 2hrs and it will be ok. Slowly ac lost the cooling again.
I launches a complain stating the work is not done property on whic urban company scheduled a sme visit. Anil Kanaujiya visited and checked also on video call with urban company sme and concluded that the radiator replaced was not as per the ac configuration and hence it is not taking the load, and it has to be replaced with double coil instead of single coil replaced by Alok Yadav Urban company engineer.
But Anil kanaujya refuse to work as the part would be expensive and will cost more than 9000 rs and urban company may not pay this money to him, and suggested urban company to send someoneelse, i launch a complain again as refuse of work, customer care called me several times asking same question is the issue is resolved and committing that they will call back speaking to Anil Kanajuya, but no one called back.
I have been raising complains on the app with no response

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr. Vijay Prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, three split and one window on 31 March 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead. other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr Vijay Prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go. but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation Vijay Prakash has damaged the pcb board of reception Hitachi window ac and motor of split Hitachi ac due to short circuit due to water. he has replaced the pcb board of window Hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Hi
Last year in may2021 filled gas that uses one month and packed, now we are trying to run so gas not there, company said not responsible since90 days passed

I book fresh booking on 16april for 17 april 3pm slot but no one came
I emailed called many times then told tomorow will come, i told that i m nt free so do it today and respect customer time and money so they resduled at 7pm but no one came, First eng excuse phone lost second says emergency
Like this rhey torcherd me whole day and remained talking with them.I request to provide comensation of my time loss, stress and emothinal hurt

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead .other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr vijay prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go . but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation vijay prakash has damaged the pcb board of reception Hitachi window ac and motor of split hitachi ac due to short circuit due to water . he has replaced the pcb board of window hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Date of Incident - 31 March, 2022
Address: office - 101, SHREE SAHAYYA ELITE, BEHIND HOTEL GARDEN, PANVEL 410206.
Client id - not provided, service Provider Person Name – Mr .Vijay prakash
I called to Urban Company to air condition serviced. Four A/C Service Has Been Booked, Three split and one window on 31 March, 2022.
He has done three water servicing out of which one split ac was not working after water servicing and it was dead .other window in my cabin was creating a big noise and after few hours it become dead. when we asked Mr vijay prakash, he argued with us and try to run away without refitting the split ac. He was very arrogant and misbehave with ladies’ staff. there after we contacted urban clap, and they promised to send another person and told us to let him go . but no one turned from your side till next three days, so we called another ac service person – DEEP SING - from comfort air-cool.

As Per His Observation vijay prakash has damaged the pcb board of reception Hitachi window ac and motor of split hitachi ac due to short circuit due to water . he has replaced the pcb board of window hitachi costing rs 3500 incl of labour charge and repair the motor of split ac of rs 2300 incl of labour charge.

Both Above Ac Was Working Smoothly And Perfect Before Your Person Arrive To Office .

So Both The Ac Damaged Was Done By Mr Vijay Prakash And Urban Clap Has To Compensate Me Total Of Rs 3500 + 2300 = 5800 And Additional Compensation Of Rs 4000 For Harassment And Wasting My Man Hours Behind Urban Clap And His Person Mr Vijay Prakash .

Kindly Pay The Compensation Of Rs 9800 Immediately To My Account .
All Related Photographs Along With Bill Of Repair Of " Comfort Air Cool “ Is Attached Here With.

Abhinay Jogi

Dear Sir / Madam
This is to bring to your notice that I had booked servicing of my Four Acs ( 1 Split & 3 Window ) on Urban company app for 27/3/2022 & Technician named Jitender was assigned the call of servicing my 4 no. Acs . Mr Jitender along with a helper arrived at my house on 27/3/2022 at around 1.0 PM but he was in a lot of hurry to finish the servicing of my 4 no window ACs so that he can attend other calls . I had booked a deep cleaning with foam in all my four ACs but the foam can of Technician Jitender was empty . He was in such a hurry that even the outer unit of my split AC was washed by his helper in his place. Due to his negligence, hurry & manhandling of my ACs Mr Jitender broke the outer cover of my Two window ACs which was brought to his notice and he accepted his mistake and due to my complaint on urban company app he agreed to replace the broken part but he eventually said that he is not able to find the broken part in market.
After lodging my complain again and claiming warranty on Urban Company App, SME Mohammad Sohrab was given my call to arrange the broken part and fix it on emergency basis but SME Shorab also said that he is not able to find the broken part in the market and part needs to be procured from Hitachi company .
After complaining again and again repeatedly on Urban Company app ( screenshots of all complaints from starting are with me) I got no resolution and spoke to various Executives of Escalation department on Urban company of which I have all the recordings with date and time . I had a word Mr Ishwar Yadav on 7 April 2022 at 11.52 AM & 12.08PM, Miss Sonia on 8 April 2022 at 2.49 PM, 3.39PM & 3.45PM, MIss Shreya on 11 April 2022 at 5.35 & 5.58PM, Miss Sonia on 12 April 2022 at 1.34 PM & 1.43PM, Mr Deepak on 13 April 2022 at 5.30PM, Mr Ishwar Yadav on 15 April 2022 at 11.33 AM & 11.51AM. All of them gave assurance that my problem will be solved by either replacement of the broken part or I will be credited the amount of the part so that I can buy the part on my own if they are not able to arrange the part. After so much mental and physical stress and repeated complaints on the urban company app ( of which I have all records ) I was told that urban company SME is not able to arrange the part and I will have to arrange the part myself . I objected to it because it's the responsibility of the company to replace my broken part under warranty but I got the same answer that I will have arrange the part on my own by paying from my pocket and then the urban company will reimburse the amount to me. On enquiring from Hitachi I was told that the cost of part is Rs 5230 including 18% GST and installation charge will be Rs 500 for one Ac and for both ACs total will be 5230 + 5230 + 500 + 500 = Rs 11460/ .
I would therefore once again for the last time request the company to either arrange the new part or credit me Rs 11460/ so that I can purchase the new part on my own otherwise I will be left with no option but to approach court of law for compensation of the mental & physical harassment that I and my family is facing since 27 March 2022 and of the damage of my AC and also highlight my issue on various social media platforms like Facebook, Instagram, Twitter and Whatsapp and on social media pages o[censored]rban company and on various print media platforms.
Due to the broken part, both ACs are making lot of noise and we are not able to sleep properly at night due to which we are not able to work properly during day and are developing health issues along with mental stress and one AC is installed in my parents room who are senior citizens of 70+ age and if they develop any health issue due to not having proper sleep then urban company will be held liable.
I once again humbly request the senior management of the urban company to take immediate action to resolve the issue amicably by either arranging the part or by crediting me the above quoted amount so that I can buy the part myself.

Best Wishes
Piyush Malik
Flat No 3241, Sector B 3, Vasant Kunj, New Delhi 110070
Phone no. - [protected]

Useless customer service not at all Helpful property damaged contacting since 1 month no action on my complaint

Booking supervisor- Abhijeet- mobile number- [protected], booking amount- 16703/- paid on 22 march.
Commencement date- 05 April
Change in date - on 02 apr, app was not showing any date before 22 apr. However, at the time of booking had conveyed to the supervisor about urgency of work and hence requested for work to commence by 10 apr. Supervisor helped and painter ( Sameer/ -[protected]. Came and took the start otp through phone as I am a working lady and did not bother to convey to caretaker /not even called me.I informed supervisor - Abhijeet and called the painter, he said he had started work at another place.
— Mailed with details - [protected]@ urbanclap.com, from my email - [protected]@icloud.com.-// no response.
-/ called on non responsive helpline[protected].
Still waiting for work to commence and no one has spoken as well ( my registered number - [protected]).
Plz help

My window air conditioner was serviced for cleaning on 24th March. The machine is not in much use and when started on 2nd Apr,
unusual high pitch running sound was noticed.
Under your 30 days warranty of damage of
appliance, a claim was lodged on 3rd Apr. Since then I got call from your customer care team 2 times about assigning
senior technician to fix the problem, but no visit was made.
Then in next 2 -3 calls, they simply refused to provide services saying slots are not
available and I can get refund only.
Then, I called Hitachi service, they examined the m/c and found that motor is damaged because of water ingression during water jet cleaning and recommended motor change which will cost me Rs. 8600+ service charge Rs 500. Under the provision of your 30 days warranty, I claim above amount .
Bipin Prasad. Mob no [protected]

We have raised request to install the AC in our new house which was taken care on 1st February by "MD Abdul Mateen" .

We have been facing issues since then including Gas leakage. As part of follow up visits from Urban clap to fix the issue. We were told from technicians that installation was not done properly and hence all these issues.

Now that we need to uninstall this AC to shift to other room, no technician is ready to uninstall as it was not installed properly.

I request Urban company to take the accountability and address my concern to uninstall and shift to other room ensuring things are working properly asap.

If you need more details, please call me at cell#[protected]