Urban Company Complaints & Reviews

An AC repairing service was scheduled on 5 oct 2021 at 1 p.m. Extra payment of Rs 2645/- is paid to vendor ALOK KUMAR via online or also in cash as online payment was not successful, or vendor is requesting to pay in cash as online payment is in pending status, but after sometime money deducts from my account, payment transaction id is[protected], kindly reverse double paid amount .

They wasted my time by making false commitments. After took full amount they start the service and leave it in middle. Their supervisor saying he will not start service until company will not pay him his wages. They leave my house in a mess from last 2 weeks. No customer support. Material they are using is third class with the name of renowned brand like tractor and Asian.

They are completely fraud, Took money service not provide used third class material leave house in mess.

Gentlemen

Pest control (cockroaches) was done on 12th Aug 2021 and follow up on 26th August 2021.
We found cockroaches on 29th August we sent an image to the service personnel. He informed that they will die in Domino effect .

Again we found cockroaches on 19 th September and 11th October 2021 images sent through WhatsApp to service personnel.

There is no response . I think the chemical used is not much effective

Need your help

GNANESWAR
[protected]
Hyderabad

Hi Team,
I have requested ac repair service from urban company on 17 july 2021 but right on last 3 days ac gradually lose its cooling yesterday i checked it is now not cooling. I tried to call the service person who visited at service time he is saying he cant do anything. Pl. look into the matter i have paid for whatever they suggested me to chance its only 6 year old AC.
Gaurav Singh
[protected]

I had paid Rs. 1898 for an Urban Company beauty service on the 10th of October through GPay. The amount got debited but the service didn't get booked. So I had to book once again. I received a message stating the amount that initially got debited shall be refunded. But I still haven't received it.

Urban Company doesn't have an official customer care number either and so I have no idea how to solve this issue.

Please help.

As we booked the slot of Bathroom Cleaning for today at 12pm. But your service provider didn't connect. On top of that he called once at 2:30pm after that I called him 4 times but didn't get any response. Is this the sort of services are you providing? Now you are not giving me a single reason to trust you.

Dear Sir

I feel sad to make a complain for the cleaning service in Tin Chung Court, Block E, the cleaner did not recover the rubber bin each time even though I said to your security many times. This will make bad and dirty for the environment. please see attached picture

B.regards
the residents of block E

I had booked one facial, after that facial I got read spots on my face n neck, books too.before facial my skin was supple n clean. Your customer care is giving 1mg coupon! It's my skin not any performance campaign. Soon I'll gonna complaint to consumer court bz ya company sends 0 experienced therapist for massagetoo
Twice I tolerated but this tym needs to teach you you the lesson.

I had taken the service from them for my 2bhk flat painting work. Their sales person had come & by observing flat, he had given the Quatation. Due to lack of knowledge we agreed and they started painting. But later, we realise they have charged us for premium material and have delivered low grade material as per quatation they gave us.
I have calculated whole difference of material used and money charged is almost Rs.20, 000+/-. Means...

I, Bhavesh Pahwa, booked a service for Full Home Cleaning on 1.10.2021 scheduled at 11.30 am on 15.09.2021..My booking was confirmed and I paid advance payment of Rs. 499.00 too.. In the mean time, I sent my maid back as I had to avail the services from UC.. Being a Central Govt. employee, I had to manage and schedule every minute of mine.. At 11.30 am, your representative called and intimated about non availability of service person at selected...

I have booked a service on October 12th, 2021 for October 14th, 2021 for 11:30 AM. On October 14th, 2021 around 9:30 AM I got a text message from the company that the professional is suffering from fever and they'll assign a new professional. At 10:30 AM, I checked the Urban Company app and find that it shows that my service is rescheduled for the same time. Then I kept requesting the callback from Urban Company as the beautician still was...

I have booked a repair service of my washing machine on 14th September 2021, a technician came to my home and said that all the parts of my whirlpool washing machine needs to be repaired. He took 5000 rupees in advance also. From then till now (14th October 2021) I have called him many time. Initially he used to pick my call and say that "sir it will be repaired and install in two days". After 15 days he said I came to home and it is not...

Hi Team,

My name is Ninad Haldankar.

On Monday 11th October 2021, I booked a Split AC regular Service for my LG AC which was working fine without a single issue. A Technician named Ramsajeevan Sharma visited my home and performed the job. Immediately after his service, Water started leaking from my Indoor AC hence I raised a revisit request. Same technician i.e. Ramsajeevan visited my place on the same day and...

I have booked a service from urban clap. I tried to make to payment through GPay. Status on GPay is failed for the bank statement shows money has been sent to UrbanClap (Twice). Below are the reference ids. Could you please check and let me know when can I receive the refund.

Reference ID:[protected]
Reference ID:[protected]

email ID: [protected]@gmail.com...

Both issues are related to the paint job completed on 27 July 2021 by contractor Anirudh Kasana.

Following which I noticed that none of the ceilings had been painted and one of them was peeling off. I went online to bring this to the attention of your team and then for the first time I noticed that a fake review and five star rating had been put up against my name. I never wrote this. I was never happy with this contractor.br...

They cancel and reschedule booking according to their convenience without even discussing with the customer, at the last minute when customer don't have any other option and urgently require their service.
Even after taking full advance payment and accepting booking, even when all is finalized with the consent of both party, at the last hour they cancel .

They give options, to exploit the customer, that if you want your time slab then take detan service or other extra useless service instead of your choosen service. Or worse they even say we can give only half service and can't even refund money

They are exploiting customer to the maximum and have no dedicated consumer redressal number.

Technician installed parts and charged ₹4900 and after that Aquaguard started giving more problems. He visited twice after that but again more issues were there in a month.
So I consulted with the brand Eureka Forbes and when they checked there were duplicate parts installed which was provided by the technician from Urban Company.
This is a very bad experience, I feel like fraud has happened with me.
I want my money to be refunded.
Not at all expected such things from UC

I had booked in a bathroom cleaning on 27th sep. professional did not clean properly and used fake chemicals which has damaged my floor. It has turned complete yellow. I had booked in a revisit for 28th, no one turned up. Since then i am following up and have sent numerous mails but to no solution. Everyday i am getting a call that we are sending someone to inspect buy no one has visited till
Now. Mr Lalit called and said you can get it cleaned yourself and we will reimburse the amount but he was not ready to give that in writing. I have written to the founders as well but seems they are enjoying with the money and have no time to look into their emails

Hi Team,

My account phone number: [protected].

My property was damaged due to cleaning done in my bathroom. I have raised an issue and a representative asked to upload images. I have done the same but after that i have not received a phone call or no email or phone number to contact.

My alternative phone number is [protected].

I am uploading these images here also please look at the same and call back.

Hi

I had opted for Painting Service from Urban Company Trusting Best service would be provided as i had experience earlier in many services except in Painting Service which I took on 27th August and work started on 1st September 2021. when Mr. Martand Had come to visit my home for inspection and to provide quotation I had clearly showed him walls which has water seepage and source was unknown by me based on which he gave me...