Urban Company Complaints & Reviews

I booked AMC Pest control package in Oct 2020, as per the package they were supposed to visit 4 times, but they visited only 2 times till now.. what a unprofessional company..

I want to sue UC and demand compensation 100 times the package cost...

Regards
Ajay Mohad
[protected]

I have booked for AC Service & Repair with 100% advance payment.
The schedule was on 29/03/2021 @3.00PM.
No one turned up so far.
On 30th someone called up and informed that he is coming but not turned up till now.

Venkat Mob: [protected]

I had availed red ant and cocroach pest control services from urban clap. The service cost is Rs.1098. we made an online payment. The executive came and did the spray and said will come for applying gel after 15 days. Since then we are chasing him and the executive is saying call urban company and not giving proper response. It is close to 2 months now. Raised complaints on urban company several times but no response. The ants have started coming and we cant keep any food on platform. It is becoming too much troublesome now.

The worker is not coming on the pretext that he is not allowed to use the bathroom. The Supervisor says that he cannot do anything in this regard. Company is not responding to the complaints raised by us.

I have availed a service on urban clap for electrical connection, in app they have mentioned charges for connection but on bill as connection required 3 wires they have charged based on wire.
This is totally cheating a customer please take some action

Hi,

I booked a Bikini wax from a beautician who was busy with her phone and pulled my skin badly. She later in panic applies the sanitizer instead of Oil on the waxed part, this led to tearing and bleeding of the skin. She refused to admit her mistake or do anything about it. I cut the service short and I sent her home. Urban company called and agreed to refund the amount to me but did an about turn today and wanted to refund only 50% of the amount. I don’t get it. This is the second time they’ve sent a rookie inexperienced professional and they expect you to have damages and accept 50% refund etc. how is this company even functioning

Carpenter has damaged the bed which costs Rs.35k.

I had booked a service and carpenter had damaged the bed which costs Rs.35k.

I have booked for a AC service but they technican who was assigned have damaged my AC

Respected sir,
I am Mittapally pravalika from Hyderabad, Telangana. In last November i have resolved water leakage issue in my house by contacting your urban company agent,
But suddenly after 4 months again it started leaking.I paid around 9000rs for refitting and repairing last time.so I request you sir, to please register my grievance and see that my issue is resolved as soon as possible.

The most difficult is to reach UC.

I booked the normal service of RO. The technician visited and asked to change most of the parts. All the filters of the purifier have been changed on 02-March'21.

It is stopped working for the last 3 days. I am unable to claim the warranty from UC application. I don't know why did you make it so difficult to reach you and take help on provided services?
Could you take it on an urgent basis? unable to use it now.

Professional was booked 2 days ago and confirmed for a 10.30 am slot for 16/03/2021. He called on the date of the appointment at 9.30 to ask if he could arrive right away. I told him that my child was having online classes and would not be available and that the appointment time of 10.30 worked the best as the child had a break then. At 10.45 am I am called by you service centre to be told that the “professional” was attending a training and would not be available, and if I could reschedule for another date and time!! When asked to cancel the appointment I was told it would take UC 7 working days to refund payment!! This is absolute and utter nonsense. This is certainly the last time I’m going to use UC. If these are the kind of “professionals” you have on your list for services then you too are going to end up like Uber and Ola have in this country.

Dear Team, yesterday i.e. 14th Mar. I bought your yearly membership & booked the car cleaning services at 3pm. Available slot booked from 5 to 5:30pm. No service provided to me & not even informed me. Worst service I have seen by a brand like urbanclap.

I need my refund against membership as well I don't want to continue with such a careless company.

Urban Company formerly Urban Clap, where I started using the app and services since 2019.
Suddenly they started deducting UC Cash almost every 15 days from my UC Wallet without any notice, and mention it as expire. In the application under the wallet statement there's nothing visible like the balance will expire in a day or something. They have wasted my precious time over last 10 days, I had mailed everything to them but still they are like they won't be able to refund the cash. ₹826, ₹600 and ₹200 cash has been deducted from my account since past 1.5 months. All these balance has been expired without user's knowledge. They never intimate their user's that the balance going to expire soon neither expiration date visible on their app or wallet statement. They are denying to reverse all amounts, nice to see they are started scamming users. Immediately look into this and resolve the issue, else it will turn into a big issue where a company deducts user's money without any consent or notification.

The worst job done with issues post painting. Raised my first complaint in December abd since then all i get is false promise calls every 2 to 3 weeks. The most pathetic crappy service anyone can offer

Hi

I have logged in with [protected] to Urban Company and had referred one of my friend([protected]).

As per the offer given by Urban Company, it was mentioned that refer a friend and you will get the scratch card with an amount between 100 to 5000 once your referral will take their first service.

My referral had taken 2 services but the scratch card is still locked.
Even after having multiple follow-ups, I have not got a proper solution for the same and they have lastly concluded below :

"Please be apprsied that your friend must take the service from the list mentioned below so that you can get the scratch card:

ac_service_repair",
"mens_grooming",
"salon_at_home",
"salon_basics",
"professional_bathroom_cleaning",
"professional_kitchen_cleaning",
"professional_sofa_cleaning",
"massage_for_men "

I am also attaching the screenshot of the policy where it's not shown anywhere what Urban Company had concluded.

I have raised the concern on 22nd Jan but still haven't got a solution.
Can you please help me with the next plan of action on this?

Please check emails trails and I also provided them call recording of their executive after taking advance that work cannot be done as commited by the site inspector/ paint cost estimator, they have to give me refund of rs. 1692 which they took as advance.

Dear Vishwam

We apologize for the inconvenience, we aspire to provide our consumers with a satisfactory service which was not achieved in this service.

We could see that there is a delay in a callback from the escalation team.

However, we have escalated your complaint on the highest level to the relevant department and you will receive a callback from our concerned case manager within 24 hours

We appreciate your patience.
​
For any further assistance feel free to write back or visit our help center.

Regards,
Mausam
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Wed, 5 Aug at 1:19 PM, Vishwam wrote:
Hi

Its been 48 hours without update and no refund.

I need a full refund and I have already shared evidence "call recording" with you about the problems I had with your team after making initial payment .

I don't appreciate this delay .

Regards,
Vishwam
[protected]

On Mon, 3 Aug, 2020, 9:57 AM UrbanClap, wrote:
Dear Vishwam,

Please accept our sincere apologies for the inconvenience caused to you.
​
We understand that your e-mail is regarding the complaint against the booking for "House Painters".

Please rest assured that the recording has been channeled to the concerned team and a team member will contact you within 24 hours with an update.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Pawan
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Mon, 3 Aug at 9:37 AM, Vishwam wrote:
Dear UC Support Team

Please find the attached recording as requested by radha.

Work quality and commitment which was given to me on first day of estimate by sridam vishwas was denied later completly by imran in many possible ways just one day before the work citing quality reasons.

But i made payment on the basis of discussion i had with sridam vishwas on first day.

Huge communication gaps were between your team and i was being confused too by telling multiple problems by imran just one day before the work and not prior by sridam.

Also work at personal level was proposed by imran.

Which is why i placed cancellation and asked full refund.

Thanks
Vishwam

[protected]

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3032853:237242

I had booked haircut and beard trimming at 7 :00 am at my residence which is in Mumbai.Malad East Raheja Apartment. The professional arrived at 7:10 and after arriving started questioning me as whose number had I given even if I tried explaining him that it was my number that was given he still was arrogant that the number given was wrong and he was waiting and called but some one else picked up the call in order to confirm to his majesty that I had given my number only I had to request him to call me and finally his majesty gave a call which connected to me infront of him.He then with a lot of arrogance and attitude asked me where can he perform the work I didnot like the way he behaved from the very begining on his arrival and was also a bit scared as he was really agressive. My submission is that we are paying for getting the services and the professionals hired by you are not giving charity service so please make them understand this.The name of this professional who has failed you (UC)miserably was Mr. Raees Khan .I hope my request is eared and proper and suitable action is taken.
Indeed it was the first bad experience that I had with UC.

I ordered a geyser repair service from Urban Company, After diagnosing it, the technician told me that the Tank is faulty and needs to be replaced, The whole service costed me around Rs. 3800 while the price of a new geyser is Rs 4500. After a few months, the geyser was again not working, upon investigation, came to know that the tank which was installed by the technician was several years old and used.

Then I raised the complaint regarding the same, the care team is not responding to my requests, neither calling me back. One official with the name of Rahul even had called me saying that I'll help you, but later blocked my number after the tank was found to be old and used.

This is a clear fraud in broad daylight, Now the Customer care team is not replying to my requests.

I don't know what to do, my money was completely wasted.

I am Dr Nisith Kr Das from Salt Lake, AF Block, Kolkata paid Rs 1605.00 on wednesday on 24th February at 21:35. for Two bathroom cleaning and three mirror cleaning.
The service boy came to my house at ANushakti Abasan, Dhruva-1B, Salt Lake, Block-AF but refused to do the job and he returned. I am terribly upset with this kind of attitude of the company. Nobody from the company contated me for refunding my money.
Request you to do the needful and return my money worth Rs 1605.00 asap.
Your cooperation in this matter is solicited.
Nisith Kr Das, Mobile : [protected]