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Urban Company Complaints & Reviews

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Last updated Mar 24, 2024
Complaints 1479
Resolved
496
Unresolved
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Urban Company Phone Numbers

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1860 500 0020
457
421

Urban Company Head Office Address

161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park
New Delhi
New Delhi District
Delhi
India
110049

Urban Company reviews & complaints page 51

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N
Neelabja Saha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Professional did not have any COVID precautions

The person came without mask and tore one of my ligament in the name of massge. Their support team dies not even respond back.
Highly unprofessional person and untrained.
I had kids in my house now I am feeling unsafe for them....
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G
Ganesh Kumar Shanmugam
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Paint work poor service

It’s been 2 months since I raised complaint on the painting service that UC have done. No proper response on the same, the paints are peeling off and after the painting work done none came to see whether the work was completely or properly done. Now the paints are peeling off and in one room, above a colour paint a white powder layer is getting formed all over the wall but no one has come to help me out with. Not sure whether Urban company...
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A
Adarsh2794
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Hair Cutting

I had a cutting from UC due to which my hairs started itching from the same day..And there after my hair have encountered alopesia (A disease which removes hairs from scalp in patches)

I did not have any such issues prior to this.
This disease is increaging day by day and UC help centers are not addressing this.

I WANT A COMPENSATION FOR THE SAME FOR MY TREATMENT.

Please escilate this else...
+1 photos
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Hello Team,

I booked pest control service from Urban company in the month of Mar 2020. Within 3 weeks the issue resurfaced again and I contact Urban Company. They assured me that due to county wide lockdown due to covid-19, they will honor the service post lockdown is relaxed. I again contacted Urban company post lockdown in Aug 2020. They informed their vendor but the vendor did not turn up after calling multiple times and...
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I
INGIT MALVIYA
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Fraud on the name of water proofing

Address:Bangalore

I booked a "professional consultant" from UC to inspect my walls water dampness issues, seepage marks, cracks and suggest us accordingly to fix all the issues, he convinced us he is a professional water proofer and he will send best water proofer who will do the heavy water proofing and then painting to make the wall perfect.
Next day to my surprise UC sent me a painter who had no knowledge about water proofing, simply he brought a...
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S
Sandeep Jayaswal
from Delhi, Delhi
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Hair cut

Address:Chembur, Mumbau

I made the booking yesterday for hair cut at home today morning at 9 pm. However it got cancelled. UC arranged another booking for the same time, the same also got cancelled. Moreover this was never conveyed to me and came to know post the schedule that it is cancelled. Then they rescheduled the booking at 12 pm (without even checking with me). On checking I found even that is cancelled. So 3 consecutive cancellation and service still not...
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D
dipak_s
from Delhi, Delhi
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Painting services - the worst experience ever

Address:Faridabad

I had booked the house painting services from UC. A surveyor came and provided me the cost estimate and the advance payable. I paid the advance online immediately. Work was supposed to start from 30 Nov 2020. No one turned up. I was assured that work would start from 01 Dec, as there was some internal issue at UC. No one turned up on 01 Dec as well. I was told someone will definitely come on 02-Dec. Again no show. After escalation, still...
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V
Vivek Sh
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Damaged Product After Your Services

Address:A-3/79 4th floor rohini sector 5

I'm writing to inform you that I'm going to file a complaint regarding the issues I've been facing since 2 people from Urban Clap (when actually only one guy was assigned with the name Rajkumar) came to my house to correct something wrong with the thermostat indicator of my geyser but ended up causing a leak in it on 28th October 2020. Upon asking about the leaking water, I was told that it is going to stop itself in a while. Well it didn't...
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G
GauCho
from Powai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Platinum package home cleaning

We booked a home cleaning package for our 2BHK on 29th Nov and this was assigned to A2Z company for service.
The team which came was highly unprofessional.

1) They cleaned sofa with all purpose surface cleaner.
2) they cleaned carpet with industry grade floor cleaning machine.
3) They broke some of the items.
4) They placed wet stuff on microwave oven.
5) No sanitisation of the equipments.br...
+6 photos
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N
Nimi579
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Booked person didn't came.

Website:Urban company

I am extremely disappointed with the service of urban company today. I booked for salon at home and a girl named Sonia Verma was booked for 4 PM. Her number is [protected]. She was showing on her way on your app but when we called her at 4:35 PM she said she will be bit late.. she kept giving excuses and made us wait for 1.5 hrs, she asked us to reschedule but unfortunately no slots left for the same day and finally she refused to come....
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P
Prabhakar601
from Powai, Maharashtra
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Complaint against empty house cleaning

Address:Shaikpet, Hyderabad

Urban Operation team,

Don't degrade your values, You must be proper control against your service/cleaning boys. I have placed a house cleaning services a week back with token advance thru urban clap app.

Unfortunately, today those service boys visited for cleaning and started black mailing to cancel the online request & they want to clean/ attend services directly for more money.

As am in office,...
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P
Prabhakar601
from Powai, Maharashtra
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House Cleaning

Address:Shaikpet, Hyderabad

Very regret to inform you, We have booked for Deep house cleaning and waited for three days.

Now these service boys visited and blackmailing to cancel the services and they want to do independently for more money & demanding my wife at home when I was in office.

It was really shocked and question o[censored]rban Clap reputation ???...
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S
SharmaHemesh
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Still waiting for refund

I booked a carpainter but due to electric supply issue I had to cancel it..it’s been more than a week but I m still waiting for my refund...my contact number is[protected] with acc name as vivek...
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H
Hariharan Sangameswaran
from Mumbai, Maharashtra
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Home sanitization

Address:56, Hutchins Road, 6th Cross, Wheeler Road Extn, Opp Villa Marie Apts, St Thomas Town, Bangalore 560084

I'm trying to book a Home sanitization for my Bungalow in Bangalore. I need to speak to someone before I book the service regarding health issues & allergy to disinfectants.
Please call back on [protected]...
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S
Sudipta Mitrani
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Bathroom cleaning

Address:960, lake town block-a

Today your service man Mr. Subhajeet Sen came to clean the bathroom. But, he has in a great hurry and just after finishing the job he insisted to submit 5* ratings. I have acceded to his request after a cursory look.
But, later in the day I noticed that taps are not cleaned at all and the wall tiles are also not cleaned properly.
I am not at all satisfied with the service provided and request you to look into the matter. br...
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We hired Urban Company house cleaning services on 14th Nov'20. 3 workers came for the job. Their job was to deep clean the house, dust, sweeping, mopping, clean the mirrors, clean the glass, vacuum everything. As per the site, they were suppose to come by 9.30 am on 14th Nov '20 and finish in 5 hours(maximum time).
The workers came at 9.30 am and finished at 5pm. 8 hours they occupied the house!
When they left, we noticed -...
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V
Veda Singh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Washing Machine repair/ damage

I had my washing machine repaired by one o[censored]C operatives. Instead he damaged the machine and charged us heavily. Once I complained about it UC returned money in wallet. I asked them to update in my paytm ac but they refused. Now they have taken back that money saying credits expired. I need immediate refund....
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D
dr ruchi garg
from Lucknow, Uttar Pradesh
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Damaged my property

Address:a 305 vidyut nagar jaipur rajasthan

I had booked your service for mirror installation. The person who had been sent for the installation was extremely unprofessional, and shattered the mirror he was meant to hang. Kindly replace the mirror. It’s dimensions are 4 feet by 3 feet...
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I have cancelled two of my booking of rupees 848 and 748 respectively which I have paid online.It's been more than 7days they haven't initiated any refund on my account....
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I have booked hair cut from urban company. I have paid 298 using google pay. Money was deducted but booking was not done. Still now I didn't get my refund. My upi transaction id is[protected].

Please do the needful as early as possible....
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