Urban Company Complaints & Reviews

We had booked painting service with your executive Sayaprakash Savardekar and the work started on 8th Jan 2021.
Your company executive informed us
1. The painters who will be visiting would be Urban company employees.
2. They are trained by urban company
3. All precautions will be taken related to hygiene and the persons who will be visiting for work.
4. 15 days max time for completing the work.
5. Suggested to go for Lustre and said the final finish will be glossy.
6. For any issues first contact me.

None of these was actually actioned and that executive was not of any help even after repeated complaints.

Now it's almost month and only bedroom is done and that too with bad finish on the walls, edges not levelled, ceiling not proper level and finish, looks patchy everywhere. Especially we had stressed on having proper water proofing which was also not attended to.
There was no supervisor as such to visit and check the work. The assigned person Shashi Pandey, never visited or contacted.

To add to all such issues,
1. the person for starting work asked for clothes to wear as he didnt brought it.
2. Then said that there's additional work outside scope and asked for 4000/- otherwise they can't guarantee work will be proper. So we paid it (Gpay transactions)
3. Then again asked for an additional 5000/- saying the other part ceiling is having leakage. which we again paid (Gpay transactions)for having no option and even then he didint complete the work.
4. Then refused to remove debris asking for an additional amount to dump it.
5. Then they put the work on hold giving different reasons.
6. then the person stopped coming and for 1 day 2 different persons came
7. then next day some other painter came.
8. The painters are not feeling well, having cold, fever.
9. Even after repeatedly asking them to cover/mask furniture, fan, ac, they didnt do it.
10. Now when they started work in hall, they again asked for money saying material is required.
11. Debris are still lying for hall work.
12. wall is peeling off and it sounds hollows at many parts of the wall but they are not doing anything about it.

We have informed all this to your executive but he seemed least interested to help and said to speak to the painter.
We contacted customer support and were assured resolution within 24hrs, but nothing was done about it.
2nd complaint - big assurance of some action within an hour, that's also down the drain.
3rd complaint - no callback

Now who will bear the charges for redoing the bedroom. Whose responsible for any health related issues because of this month long work and no precautions followed by your people. We have already uploaded all photos related to this issue and were expecting some response.

The complaint was sent to [protected]@urbancompan.com, but it seems it's also a fake assurance that someone will call back, which has not happened. Since we are not getting any response, we have complained daily and never got a callback.

Respected
Sir/ madam
It is to inform u that I have booked home painting thru urban company. Mr Sarthak Gupta from Delhi /Delhi NCR has visited my house for measurement & approx cost. He has further submitted invoice as per the measurement taken by him.
I have paid approx Rs 12415/- ( 35% of total cost estimate of Rs 35500/-) on 28.01.21 & it was confirmed by mr Sarthak Gupta that materials was delivered on 29.01.21 but till date no materials were received and add to agony; this person has blocked my mobile no.

I request concern authority that a strict action shall be taken against Mr Sarthak Gupta
Niraj Sharma
Sector 4 Vaishali Ghaziabad
M-[protected]/[protected]

My booking no.is not being executed and the technician is mot willing to work.The company when called on helpline no.is not picking up my call neither any SMS is being sent.I made prepaid payment and my UC credits have not been adjusted which are about to expire on 6-2-21.Kindly take immediate action.The technician is simply waiting and he needs a helper which the company is not providing.

It is really disheartening and disappointing to bring this forth that i had booked a facial through Urban Company on 24.01.2021 I woke up to the burnt face the very next day because of excessive pulling of white heads by the beautician. I am completely devastated right now as i have a family function to attend day after tomorrow. I wanted complete refund of the amount and to be included in their insurance policy so that i can be compensated for their unprofessionalism. But what i have been offered is the reimbursement of the ointment their inhouse dermatologist had suggested(for which i have yet not been reimbursed).This has been my worst experience ever and the service has caused me utter damage and i demand complete compensation. The skin has been burnt and marks are clearly visible with the skin around it damaged. Necessary strict action may be taken in this regard.

This is regarding the complaint raised against the service requested for Full house cleaning 2BHK.

First of all the service men are not dressed properly didn't carry UC brand anywhere.

The service was extremely bad. Despite repeated requests service men were not cleaning properly.

The service man has splited acid on kitchen tiles which caused fire to the electric circuit boards. Fortunately, we had an electrician who came for TV fitting has immediately helped us by turning off the main power switch and stopped the 🔥

The fire has now caused damage to the kitchen.

I feel very sorry about the service provided and deeply saddened with this incident.

Attached pics taken in kitchen that showing electric board fire damages.

Multiple Calls and emails were send, but no proper response from the UC Team.

Request the concerned authorities to assist us in this matter.

Hi,

This is regarding the complaint raised against the service requested for Full house cleaning 2BHK.

First of all the service men are not dressed properly didn't carry UC brand anywhere.

The service was extremely bad. Despite repeated requests service men were not cleaning properly.

The service man has splited acid on kitchen tiles which caused fire to the electric circuit boards. Fortunately, we had an electrician who came for TV fitting has immediately helped us by turning off the main power switch and stopped the 🔥

The fire has now caused damage to the kitchen.

I feel very sorry about the service provided and deeply saddened with this incident.

Attached pics taken in kitchen that showing electric board fire damages. I'm calling to customer care daily and sending multiple emails, but no response.

Request the concerned authorities to assist us in this matter.

I blocked my slot for today (21st Jan 2021 ), they changed without my knowledge for tomorrow(22nd Jan 2021). I have some problems to make it on specific day. Don't consider user concerns?

I want the explanation why it is not happened without user approval.

Taken the service for geyser issue. Engineer serviced but geyser did not work properly. Auto cut was not working practically. It leads to heating of water beyond limit of temp. recommended for water tap pipes. Internal pipes melted and burst. Plumber checked and asked to break wall and bathroom tiles. It cost me huge to do repair work.
Customer care executives taking details but not resolving the issue to compensate me for repair...

I booked a package last evening and the final amount shown after service was Rs. 688 (including safety charges). Now, when the professional is here, it suddenly shows Rs. 788...when I called them, they said that this is what the package is and they can't change it. They are duping customers like this who are choosing cash on delivery. Extremely disappointed with their unprofessionalism. I would give ratings in negative if there were options. I don't recommend this to anyone. Beware of fraudsters like Urban Company.

I have used urban company service for door and door frame installation, both door and the frame are of such bad quality.the just compiled 4 block of wood and fixed it as door which got cracks in a week, when i saw the order i placed complaints with company but they are not responding

I had paid on 26th dec for plumber service, but there was no booking done on urban clap .
Tried reaching many times but no proper complain number given on the website
Kindly do the need full asap...

I've booked the service for pest control on 24th October. The person came told us about the things related to pesticide and told that the thing he is using is herbal and all. He first tried to do properly but then he was behaving lazy in pesticiding. After that he again came after 15 days and spray only little surface. We are facing much bed bug issue then earlier. Refund our money and tips. Better you understand the services u give to customers....

I booked bathroom cleaning service through UC but the person did not come and moreover when got cancelled my there was some charges levied of around 100 rs the funny part was that it is about 1/5 of the service price these cheaters are scrapping our money there is not person who contacted me even after booking several customer feedback forms. Please do help me

The service was fine.However, we paid the personnel who came directly through cash, but on urban company site it is showing as to be paid still.This service was taken in september 2020 and we are unable to raise concern over this to urban clap people.As no information shown.Tried calling their customer care no[protected], but it doesn't work.Now unable to book anyother bathroom cleaning from the app....

I want the services of hair dresser at chennai . Pl give contact address for booking
91 [protected]

I was booked the bathroom cleaning service through the Urban company on 30th Nov 2020. But after the service, there are white patches left on the marble in both the bathroom. I raised the complaint with the urban company, but they are denying resolving my issue instead they provided twice the token amount for the same. But they damaged my marble worth of thousand which cannot be cover with just Rs 1600. Kindly take the action on the company so that they will provide me the resolution or repair the marbles.

Also attaching the picture along with the complaint.

Very bad service. They cancelled the service exactly at scheduled time

I booked Electrician from urban company for fixing geyser and the Electrician broke my new wester Intalian commode by dropping his hammer on the commode. I contacted urban company infront of the Electrician as soon as it damaged it and UC customer care had a word with him and then said me that they will reimburse or fix the issue and asked me to wait for a week and asked me to send images of damage which i have sent it to them .post which...

I booked the full house cleaning for 31st, but still today not assigned anyone. And giving false promises by asking for rescheduling for the next day by giving false information....

I was painted using Urban company first time but it was very worst and raised complaint in their app, but there were closing the without completing and no response to mail and case manager which assigned to my case very rude in speech and doesn't have knowledge.

I opened case on 3-dec-2020 but not resolved till.