Urban Company Complaints & Reviews

Since last three days i trying to lodge service request to repair geyser at my home but i received reply "Unfortunately we don't have professional available to serve u right now" I had opted membership o[censored]rban company and using your service since long but first time i received this type of problem. please arrange to sort out the problem and send professional at the earliest.

From the day when i created my urban company account, i am unable to book any kind of service anywhere in delhi ncr...

When i delievered the mail to technical support, they told me urban comapny has the authority to suspend the account...

My simple question is... What is my fault ??

i have attached the error message and the reply from urban company was awesome...

I had to go through a bitter experience today wherein a rude & inefficient beautician was assigned to me who in between stopped the service & denied to continue just because I told her to stop doing drama which she was doing. The beautician not only wasted my time also since she denied I had to rebook the service again by giving repeat time for same service

On 31st May, I had appointment o[censored]rban company AC Service man and he come and while doing the servicing, he pour water on Outdoor unit and after that Outdoor Unit stop working. After this they left.

I registered complaint against it then another Engineer (Bilal) come, he find out that there is some water issue on outdoor PCB unit and that is the reason it is not working but mentioned that he cannot help here as they don't fix this.

Then another senior engineer Niraj come, he taken away the PCB and come back after 2-3 days as the person who repair it was not well and he don't know any other contact.

Then another engineer assign (Rajan), He didn't arrived mentioning his motory cycle is not working.

In this whole period I am suffering badly as have to live in hot weather and have to do lot of follow up and no one listening.

Last time, I asked Touseef that if you can't provide the fix, I will contact Brand and they will repair it, pay the charges. He agreed for that but when I called the Sharp company guy, your another Customer Care person (Puneet) called and told me that he will provide the fix and send one engineer Iqbal on Monday 14th June but no one coming.

Is Urban company provide such kind of solutions? Are you taking care of your customer appliances like this way?

for 500 Rs. AC service repair, your executive damaged the part and now 38K AC is not working which was working well earlier.

I am looking for the solution quickly as now I don't have the option to repair it from brand as well, as have to return back after the discussion with Puneet on this and worst part is that there is no customer care number I can call and your executives are not even responding now after submitting the call request, seems they are eager to complete the 30 days service period.

I hope you guys an provide some quick solution or provide the AC cost, I will buy the new one. This is almost quite 17 days now and hoping now I can get the solution now. This is the mental torchure done by Urban company and you should re-imburse for these so many follow ups, Service interuptions.

Please call at [protected] and let me know when I can get the solutions.

Regards,
Prashant
[protected]

Sir,
I am Janardhan from Hyderabad and a regular customer o[censored]rban Company. I rencently had a hair cut on 12th June. I had actuially prepaid Rs.615 towards the haircut as well as my annual membership renewal. However by mistake I paid the same amount again to your Mr.Sunnyraj. I request you to kindly arrange to credit the double payment to my account and adjust in future bookings.

VERY BAD SERVICE.
The professional has not called 1 hr before the scheduled time
nor is picking up my past 10 times that Ihave called.
WASTED MY 2 HOURS.

As a professional company, it looks like YOU HAVE NO TIME SENSE.

Shirish

I booked a salon service on 25.07.2020 from URBAN COMPANY and selected 'online payment after service' as the payment mode. the UC partner requested me for paying her with cash after completing the service as she needed cash. Then I changed the payment mode from online to cash and paid her with cash. At the that time I marked as the payment completed. but the status of that payment is still not updated in my account, it is still showing pending. If I am going to book any service in UC now, the charges are summed up with the previous one and hence I am unable to book any service. Please look into this matter

To whomsoever it may concern,

I have been a happy customer o[censored]rban Conpany since last 5 years. Until last week!!

I booked a carpenter to replace the seats of new set of 4 dining chairs, which we had purchased on 8th May 2021.
Mujeeb Ahmad came on 4th June and removed the seats to have the necessary work done. He asked me to transfer full amount for material ₹2500. I refused. Instead I agreed for ₹1500. He gave me the Google Pay number of Mohd. Maaz +[protected]. See attachment
He promised to return to work on 6th June. However, he was completely untraceable either through his number, or Mohd Maaz or even UC number.
Hopelessly your staff tried reaching him but no luck.
It is the 11th of June and I am stuck with empty chairs. See photo
I read all the feedback of Mujeeb from last 4.5 years, I was shocked that there are similar complaints from some other customers too.
You people surely never bother to read feedbacks and hence this guy is still employed by you!!
I want you to send another carpenter with the new seats for my 4 chairs and fix them at the earliest!!
Or give us brand new set of chairs.
Regards,
Momili
Registered Mobile number [protected]

I had booked service from this company to instal my split AC. I had the worst experience ever. They show some amount in their rate card but after services, they add unnecessary charges to it. There is no customer service number that one can reach out to. After the installation after two week I felt the the AC was not working properly so booked a follow -up and while booking there were no charges showing up but after the engineer came and didn’t provide any resolution or solve anything, after that the app was showing that need to pay Rs. 500 for that. Worst company and I am never going to use it again.

I Dr. Mihir Kumar Das had booked for disinfection for Debabrat Choudhury on 30th May, 2021. It was satisfactory.
On this basis, I had again requested UC to repair my Voltas Window AC on 5th June, 2021. For the last 03 days(7th, 8th, 9th June), your mechanics are coming and going. Everyday, they are saying one thing or other. They repaired Inverter, then PCB and now they are saying Compressor. They are quite immature and not able to identify the problems correctly. Being disgusted with the service, I have cancelled the order.
It is a bitter experience with UC.
This message will spread definitely through social media and Your company will earn a very bad name.
Take this seriously. In future, we may not rely on you.
Thanks.

We had 3 air-conditioners serviced. 2 Hitachi's and 1 O - General. My wife booked the service despite my telling her that we should get the servicing done from the company.

The next day two representatives came from the company. They serviced all 3 air-conditioners.

A few days ago, I switched on the guest room air-conditioner as I realised I had not checked it. I was taken back when it started rattling.
Apparently, what the service guys had done with all the air-conditioners was wash them with a small pressure pump which is fine for washing the outer body. But it also seems like they have got water into the motor too which has most likely entered the seals and mixed with the grease!! Hence the binding and racheting noise. You never aim high pressure water at such parts.
This particular a/c was extremely silent as are most Hitachi's. Now it's as loud as a mini genset.

I'd like Urban Clap to explain how they're going to fix this issue? We had a perfectly working a/s and now it's working like crap.

I expect a quick turn around to have this issue fixed.

Regards,

Tarun.

(m) +91 - [protected] / [protected]

Hi, My life changed upside down after I booked an AC service from Urban Company. On April 12, 2021, I booked AC service and repair. Some one called Mohd Farhan was assigned. He spent 5-6 hours but could not complete service of my AC, he damaged the compressor of the AC. Please note that this fellow was unwell and had seems had cold. Next day someone called Mohit came, he diagnosed the fault and said would return the next day to take the compressor and replace it with the new one.

Next day April 14 Mohit called and informed that he would not be able to make it as his Mother was found COVID + and I should call someone else to get the job done.

Day 3, April 16 someone called Mohd Nafees came to check the AC. Incidentally, I also had to call an electrician from UC as Farhan had damaged the MCB as well. Nafees came and took my compressor, he assured that he would replace it.

This was the day when I started feeling Covid symptoms . Please note this was my only interaction with the outsiders. Three days later my entire family got infected. My Mother had to be hospitalised but she coud not survive. Now I feel why did I trust UC for AC service. They assure of highest safety standards but it was because of their staff I lost my Mother.

Now even after going all through, sending numerous e-mails, tweets to CEO I have not got my AC fixed. All they say is that the team is working. I request to boycott UC forever. They are a team on insensitive human beings.

Today morning, we got our Samsung window AC repaired but its compressor stopped after 15-20 mins then not getting started.I don't know what those guys have done.

I made a payment but booking not done.

Chimney cleaning service was performed by Shri Amar chandra on 3rd/5th March, 2021 and on his insistence I made a Service contract also for a year.( 3overall cleaning and 1 deep cleaning)
I paid booking amount on line. And then another rs. 5959/-(.including spare parts etc and for 1 year Service contract.) I paid rs 5959/- by Paytm.
1. But your portal shows payment pending even now.?
2. First service was to start on 5th...

I took the package of 6 hair cut and after first hair cut I'm not able to make another appointment for hair cut.

Also there is no customer support email or number available anywhere which is very annoying.

I already have credit score of 320, and as per aap Fitness section is not working then how should my credit score become 0, plzz explain or return my score

I have taken disinfection services on 29th April and he came for a revisit and sprayed sanitizor on my laptop and tv, as I had covid positiive, I was away from him and he took advantage of that. I have been following upo with customer care and after a month they gave me 10000, I will not get TV and laptop for 10000, I need to escalate the matter your associates are in hurry to close the case and are very rude.

The Engineer came on 27/5/2021..for split Ac...after checking told that there is a leakage of gas from the valve..it needs to be changed..he changed the valve and also filled fresh gas..assured that there wont be any problem in future..we paid Rs 3848/..which includes Rs 2500/ for gas and Rs 700/..for valve...The Ac was working till yesterday..but today morning..again w noticed that it is not cooling properly..so gas has leaked again...Since only 7 days have passed after filling of gas and change of valve...we want refund of the amount paid for gas i.e Rs 2500/..

I got my ac serviced yesterday n 2 fake urban clap guys came over to my place saying they got booking from my no wen I did not ask for any service n they have charged unethically wen they arrived only ladies were there at office these guys charged 15 for an ac service saying there are a lot of problems with the unit, wen the ac is still under warranty