Urban Company Complaints & Reviews

Urban Company formerly Urban Clap, where I started using the app and services since 2019.
Suddenly they started deducting UC Cash almost every 15 days from my UC Wallet without any notice, and mention it as expire. In the application under the wallet statement there's nothing visible like the balance will expire in a day or something. They have wasted my precious time over last 10 days, I had mailed everything to them but still they are like they won't be able to refund the cash. ₹826, ₹600 and ₹200 cash has been deducted from my account since past 1.5 months. All these balance has been expired without user's knowledge. They never intimate their user's that the balance going to expire soon neither expiration date visible on their app or wallet statement. They are denying to reverse all amounts, nice to see they are started scamming users. Immediately look into this and resolve the issue, else it will turn into a big issue where a company deducts user's money without any consent or notification.

The worst job done with issues post painting. Raised my first complaint in December abd since then all i get is false promise calls every 2 to 3 weeks. The most pathetic crappy service anyone can offer

Hi

I have logged in with [protected] to Urban Company and had referred one of my friend([protected]).

As per the offer given by Urban Company, it was mentioned that refer a friend and you will get the scratch card with an amount between 100 to 5000 once your referral will take their first service.

My referral had taken 2 services but the scratch card is still locked.
Even after having multiple follow-ups, I have not got a proper solution for the same and they have lastly concluded below :

"Please be apprsied that your friend must take the service from the list mentioned below so that you can get the scratch card:

ac_service_repair",
"mens_grooming",
"salon_at_home",
"salon_basics",
"professional_bathroom_cleaning",
"professional_kitchen_cleaning",
"professional_sofa_cleaning",
"massage_for_men "

I am also attaching the screenshot of the policy where it's not shown anywhere what Urban Company had concluded.

I have raised the concern on 22nd Jan but still haven't got a solution.
Can you please help me with the next plan of action on this?

Please check emails trails and I also provided them call recording of their executive after taking advance that work cannot be done as commited by the site inspector/ paint cost estimator, they have to give me refund of rs. 1692 which they took as advance.

Dear Vishwam

We apologize for the inconvenience, we aspire to provide our consumers with a satisfactory service which was not achieved in this service.

We could see that there is a delay in a callback from the escalation team.

However, we have escalated your complaint on the highest level to the relevant department and you will receive a callback from our concerned case manager within 24 hours

We appreciate your patience.
​
For any further assistance feel free to write back or visit our help center.

Regards,
Mausam
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Wed, 5 Aug at 1:19 PM, Vishwam wrote:
Hi

Its been 48 hours without update and no refund.

I need a full refund and I have already shared evidence "call recording" with you about the problems I had with your team after making initial payment .

I don't appreciate this delay .

Regards,
Vishwam
[protected]

On Mon, 3 Aug, 2020, 9:57 AM UrbanClap, wrote:
Dear Vishwam,

Please accept our sincere apologies for the inconvenience caused to you.
​
We understand that your e-mail is regarding the complaint against the booking for "House Painters".

Please rest assured that the recording has been channeled to the concerned team and a team member will contact you within 24 hours with an update.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Pawan
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Mon, 3 Aug at 9:37 AM, Vishwam wrote:
Dear UC Support Team

Please find the attached recording as requested by radha.

Work quality and commitment which was given to me on first day of estimate by sridam vishwas was denied later completly by imran in many possible ways just one day before the work citing quality reasons.

But i made payment on the basis of discussion i had with sridam vishwas on first day.

Huge communication gaps were between your team and i was being confused too by telling multiple problems by imran just one day before the work and not prior by sridam.

Also work at personal level was proposed by imran.

Which is why i placed cancellation and asked full refund.

Thanks
Vishwam

[protected]

--
To unsubscribe from this group and stop receiving emails from it, send an email to help2+[protected]@urbancompany.com.
3032853:237242

I had booked haircut and beard trimming at 7 :00 am at my residence which is in Mumbai.Malad East Raheja Apartment. The professional arrived at 7:10 and after arriving started questioning me as whose number had I given even if I tried explaining him that it was my number that was given he still was arrogant that the number given was wrong and he was waiting and called but some one else picked up the call in order to confirm to his majesty that I had given my number only I had to request him to call me and finally his majesty gave a call which connected to me infront of him.He then with a lot of arrogance and attitude asked me where can he perform the work I didnot like the way he behaved from the very begining on his arrival and was also a bit scared as he was really agressive. My submission is that we are paying for getting the services and the professionals hired by you are not giving charity service so please make them understand this.The name of this professional who has failed you (UC)miserably was Mr. Raees Khan .I hope my request is eared and proper and suitable action is taken.
Indeed it was the first bad experience that I had with UC.

I ordered a geyser repair service from Urban Company, After diagnosing it, the technician told me that the Tank is faulty and needs to be replaced, The whole service costed me around Rs. 3800 while the price of a new geyser is Rs 4500. After a few months, the geyser was again not working, upon investigation, came to know that the tank which was installed by the technician was several years old and used.

Then I raised the complaint regarding the same, the care team is not responding to my requests, neither calling me back. One official with the name of Rahul even had called me saying that I'll help you, but later blocked my number after the tank was found to be old and used.

This is a clear fraud in broad daylight, Now the Customer care team is not replying to my requests.

I don't know what to do, my money was completely wasted.

I am Dr Nisith Kr Das from Salt Lake, AF Block, Kolkata paid Rs 1605.00 on wednesday on 24th February at 21:35. for Two bathroom cleaning and three mirror cleaning.
The service boy came to my house at ANushakti Abasan, Dhruva-1B, Salt Lake, Block-AF but refused to do the job and he returned. I am terribly upset with this kind of attitude of the company. Nobody from the company contated me for refunding my money.
Request you to do the needful and return my money worth Rs 1605.00 asap.
Your cooperation in this matter is solicited.
Nisith Kr Das, Mobile : [protected]

Beautician burn my upper lip with hot wax n now a week a dark big spot left such a horrible service

Your a/c technician who visited our house has just left the job incomplete and also has picked some stuff from our house I would want to raise a police complaint of action is not taken

Dear urban,
kindly refund my deposit amount.
nobody commnication
nobady mail response
nobady office managment
who is response fo me.
very worest menagment.
kindly support

Dear sir,
I am kbs cargo packers and movers.
last three month befor they urban given to refund.with in two week...
but still not refund amount then no response.
20000 deposit
kindly support.

totaly urbanclab partner very worest managment.

We booked Urban Company for a painting service to be done for our 2BHK in Pune.
The executive arrived at our home did the inspection and gave a quote which we agreed.
Once the painting commenced we saw gaps in the way it was executed.
1. The painters did not apply putty to all walls which was necessary to ensure good finish.
2. Each room was completed in one day flat.
3. Doors were not painted as per the agreement.

After completion of the job, we observed cracks on all walls appearing as the days progressed. This is after one week of the completion.
On raising a complaint the painters arrived and did some patchy job and said to ensure that the cracks are removed completely, putty should have been recommended. How does the company expect the customers to be told how to do their job?

After a second complaint and numerous follow ups, a senior area manager along with the surveyor appeared and clicked some photos and agreed that some areas were not done correctly.

Days passed, nothing happened. Again after numerous follow ups, the customer care replied saying that the cracks were too minor and other issues would not be fixed as they would not be giving any more material.

As per the policy if cracks appear within 6 months of the job, the company is entitled to give a refund.

Expectation: We want a refund

Hello,
Pls. Block sender.
BP-URNCOM
They r sending sms again & again and they don't provide options to unsubscribe
They also forcing me to register their services.
These r the links they send in sms
1. bit.ly/UrbanCompany_VIP
2. bit.ly/BIGHOM
3. bit.ly/UC_Salon

.. And many more. Attached screenshots here with.

I had a bathroom cleaning service done by your Company. Due to the harsh chemicals used the floor has lost its polish and has been damaged. It has become very rough. I have been complaining on the app and have an inspection done. After that no callback requests have been answered. Also after 26th Feb my mails are also not being answered by peeyush. I have lost all hope and am so dissappointed with this behaviour from such a big company. I have been sending mails through my ID which is [protected]@gmail.com. kindly check on it and get back to me with a solution or else next step of mine will be filing a complaint in the consumer court.

Hi,

I would like to share the worst experience that I had with Urban company recently.

I (Pradeesh) had done my AC serviced on 17th by one Mr Timothy. On the date of service he was late by 2 hrs and I had to raise a complaint with the customer service post which he turned up and completed the service. Now its just one month my AC is not working. I had arranged for a revisit today (27th Feb) and as expected he dint turn up today as well. When I contacted him he gave a lame excuse that his bike is under repair and will come in the evening for sure. I somehow dint believe that and lodged a complaint again. The customer care person did put Mr. Timothy on a conference and the customer care executive assured mewill come back at 5:30 for sure and won't be late even by a minute. I requested her badly to assign some other person but she said it's his duty to come and rectify the issue he can't just give such excuses and she will personally chase to ensure he turns up at 5:30.

Finally no one turned up nor did the customer care executive kept her promise. She dint bother to call or check again. I keep raising so many request but no one called as well.

I would like to escalate this issue as my issue is still not fixed and I have raised a new booking to get my AC issue sorted out.

I[censored]rban Company feels customer is the king then please show some respect.

I am totally disappointed with this issue. Never ever expected this from Urban Company.

On 16th Feb 2021 a technician came to repair the fridge from Urban Company, took Rs 4000, fridge not working, technician said he will come back next day to check, dint came, dint changes in the fridge setting without informing me, been calling customer care from many days, they are saying they will resolve the issue but nothing is done yet, my fridge is ruined, its been 11 days, facing lot of issues, please help, fridge is not working

I have registered for painting consultation on 25/2/21. The person came and taken details and given Rs.100 for consultation. Till this time no quotation or answer come from him. He said we will send the details to my email. Till this time no information. When contacted he is not answering. really upset about the service.

Hi,

I am a resident of A-block, Road no 104 Greenfield Colony. I request to please send dog catcher asap because there are too many stray / street dogs in our street. We are facing problem from last -6 months. Its becoming difficult to even step out for 2 minutes because of these dogs. Our children are not able to walk in our street road no 104.
They keep on fighting each other, running here and there and creating nuisance.
Dogs spread over garbage that is outside our houses. Moreover we are scared of known / unknown diseases which may spread.

Request you to please look into this matter..

Regards
Arun
[protected]

Dear Addressed,

Please be informed that your employee Mr. Bharath[protected]/[protected] who takes care of your painting contract had visited my friends house to give a quotation. He has quoted more wrt sft against the actual. As I know the actual sft area I got to know he is lieying.

His idea is to visit all UC leads and quote more sft area wise and make feel the customer that UC is costly. Later he offered that he will personally execute the work with his own painters for lesser price.

I’m writing this complaint as I have seen him execute the work with his own painters in Devi nagar near Badrappa layout. It happens to be another friend of mine. UC Your lead his execution start date 27th Jan’21 worked for 8 days and made his pocket full by conveniencing your customer to pay a lump some.

Basically he is using UC leads and quoting more so that customers feel his personal quote is less and more cost effective.

Just wanted to bring this to your notice and attention about potential loss for Urban Company.

Now as in today I guess he is executing a paint contract in Doddabommasandra near reliance fresh using Urban Company potential lead.
UC revenue profit, he is making money using you as a platform.

The urbancompany technician ruined my refrigerator, The technician destroy my frozen heater, and he change frozen motar thermal fuse with no reason i complaint many times in urban company but no reply from.