Urban Company Complaints & Reviews

Hello Team,

I booked pest control service from Urban company in the month of Mar 2020. Within 3 weeks the issue resurfaced again and I contact Urban Company. They assured me that due to county wide lockdown due to covid-19, they will honor the service post lockdown is relaxed. I again contacted Urban company post lockdown in Aug 2020. They informed their vendor but the vendor did not turn up after calling multiple times and even Urban company tried to help but the vendor did not turn up multiple times making false commitments. I vacated my kitchen twice assuming the vendor will come but he never come up and stop answering the call. I faced lot of problem during this time as I have to manage complete balance between family and work to carry out the service. I complained to Urban company but they are not taking any action against the vendor and not refunding my money.

Kindly get this request highlighted to the Urban management company? They cannot run away with their responsibility.

Thanks

I booked a "professional consultant" from UC to inspect my walls water dampness issues, seepage marks, cracks and suggest us accordingly to fix all the issues, he convinced us he is a professional water proofer and he will send best water proofer who will do the heavy water proofing and then painting to make the wall perfect.
Next day to my surprise UC sent me a painter who had no knowledge about water proofing, simply he brought a box of dr fixit along with his paints, before painting he applied that dr fixit & then did the painting.
The surveyor who came for inspection before the work promised as there wont be any issue in the wall for 6 months if we take the service, foolishly i took the service from these frauds the very next day walls became as it was before, now UC is saying we have not guaranteed anything so we should forget about rufund.

I made the booking yesterday for hair cut at home today morning at 9 pm. However it got cancelled. UC arranged another booking for the same time, the same also got cancelled. Moreover this was never conveyed to me and came to know post the schedule that it is cancelled. Then they rescheduled the booking at 12 pm (without even checking with me). On checking I found even that is cancelled. So 3 consecutive cancellation and service still not provided whereas advance payment taken.

This certainly ridiculous and unprofessional way by Urban Company.

I had booked the house painting services from UC. A surveyor came and provided me the cost estimate and the advance payable. I paid the advance online immediately. Work was supposed to start from 30 Nov 2020. No one turned up. I was assured that work would start from 01 Dec, as there was some internal issue at UC. No one turned up on 01 Dec as well. I was told someone will definitely come on 02-Dec. Again no show. After escalation, still...

I'm writing to inform you that I'm going to file a complaint regarding the issues I've been facing since 2 people from Urban Clap (when actually only one guy was assigned with the name Rajkumar) came to my house to correct something wrong with the thermostat indicator of my geyser but ended up causing a leak in it on 28th October 2020. Upon asking about the leaking water, I was told that it is going to stop itself in a while. Well it didn't stop even after a month so I called in another service guy from your company on 29th November 2020. This other guy told me that some seal from the inside of the geyser is cracked. Since, I had no such leaking problem before your guys came in and did something with the geyser in the first visit, I suppose it is your responsibility to get it fixed. Yet, after so many requests, I haven't received a solution to my problem and no one is addressing to the issue now. Now my last resort is to file a complaint in the consumer court and seek help from there.

Thanks
Vivek Sharma
+[protected]

We booked a home cleaning package for our 2BHK on 29th Nov and this was assigned to A2Z company for service.
The team which came was highly unprofessional.

1) They cleaned sofa with all purpose surface cleaner.
2) they cleaned carpet with industry grade floor cleaning machine.
3) They broke some of the items.
4) They placed wet stuff on microwave oven.
5) No sanitisation of the equipments.
6) Masks were hanging from neck.

There has been multiple calls and no solution has been provided yet.
On the assurance from urban company that they would provide us additional service, we paid to them. Now UC is not responding, not calling back not replying to mails.
Now UC has blocked our numbers and is not responding.

I am extremely disappointed with the service o[censored]rban company today. I booked for salon at home and a girl named Sonia Verma was booked for 4 PM. Her number is [protected]. She was showing on her way on your app but when we called her at 4:35 PM she said she will be bit late.. she kept giving excuses and made us wait for 1.5 hrs, she asked us to reschedule but unfortunately no slots left for the same day and finally she refused to come. If she didn't want to come she should have informed us earlier, it was her job moreover company's responsibility. She made us wait for 1.5 hrs by giving excuses, is that the kind of services you are providing? Isn't it your responsibility to know whether the service was provided? Is there any tracking or feedback system here?Customer experience is what matters most to the companies but sadly your services are not worth of availing.I heard that your app is providing good services but I think it's my worst experience. With heavy heart I have to write this complaint, give poor rating and share this experience on social media platform because people need to know that companies like urban company can't take undue advantage of customers' time.

Urban Operation team,

Don't degrade your values, You must be proper control against your service/cleaning boys. I have placed a house cleaning services a week back with token advance thru urban clap app.

Unfortunately, today those service boys visited for cleaning and started black mailing to cancel the online request & they want to clean/ attend services directly for more money.

As am in office, It was shocked to my wife and cancel the request after one hour ruff argument with that illiterates.

Need appropriate action against those guys and its question of families safety from urban clap service team.

Prabhakara rao
Ph: [protected]

Very regret to inform you, We have booked for Deep house cleaning and waited for three days.

Now these service boys visited and blackmailing to cancel the services and they want to do independently for more money & demanding my wife at home when I was in office.

It was really shocked and question o[censored]rban Clap reputation ???...

I booked a carpainter but due to electric supply issue I had to cancel it..it’s been more than a week but I m still waiting for my refund...my contact number is[protected] with acc name as vivek

I'm trying to book a Home sanitization for my Bungalow in Bangalore. I need to speak to someone before I book the service regarding health issues & allergy to disinfectants.
Please call back on [protected]

Today your service man Mr. Subhajeet Sen came to clean the bathroom. But, he has in a great hurry and just after finishing the job he insisted to submit 5* ratings. I have acceded to his request after a cursory look.
But, later in the day I noticed that taps are not cleaned at all and the wall tiles are also not cleaned properly.
I am not at all satisfied with the service provided and request you to look into the matter.
Regards
Sudipta Sengupta
[protected]

We hired Urban Company house cleaning services on 14th Nov'20. 3 workers came for the job. Their job was to deep clean the house, dust, sweeping, mopping, clean the mirrors, clean the glass, vacuum everything. As per the site, they were suppose to come by 9.30 am on 14th Nov '20 and finish in 5 hours(maximum time).
The workers came at 9.30 am and finished at 5pm. 8 hours they occupied the house!
When they left, we noticed -...

I had my washing machine repaired by one o[censored]C operatives. Instead he damaged the machine and charged us heavily. Once I complained about it UC returned money in wallet. I asked them to update in my paytm ac but they refused. Now they have taken back that money saying credits expired. I need immediate refund.

I had booked your service for mirror installation. The person who had been sent for the installation was extremely unprofessional, and shattered the mirror he was meant to hang. Kindly replace the mirror. It’s dimensions are 4 feet by 3 feet

I have cancelled two of my booking of rupees 848 and 748 respectively which I have paid online.It's been more than 7days they haven't initiated any refund on my account....

I have booked hair cut from urban company. I have paid 298 using google pay. Money was deducted but booking was not done. Still now I didn't get my refund. My upi transaction id is[protected].

Please do the needful as early as possible.

I had backlight issue with my Onida 43' smart TV and had raised a service request via Urban Company. The professional (Udhayan) came home and took our tv and said will return it the next day morning. But we did not get our TV back as promised and were not able to contact him for 2 days. He came with the TV on the 3rd day and gave a bill of 5900 Rs with a 6 month Warranty for the backlight and the issue seemed to be fixed. But within a week...

This is to bring to u r kind notice that mr. Abdul Kareem m urban clap did service of chimney on 30th October 2020 . he brought back the unit on 31st night and placed it back, on 1st of November there was a sound coming from the unit, i again registered a complaint on 1st and they took back the unit on 2nd and came back on 4th, again the sound started coming on 5th, so again i raised the complaint on 5th. the person came on 6th and toke the unit and came back on 10th. 11th again the sound started coming again i raised the complaint. till date no one from urdan clap has responded nor they have assigned a technician. kindly register my complaint and do the needful thanking u urs faithfully

On registering a repair for my Bosch washing machine(washing cycle not working) on 4 August 2020, a service repair person called Ajay Garg came to check on the complaint. But instead of repairing, he said that if I waited for Urban Company to replace the drum, it will take more than a week. So he asked me to close the complaint and said that I must report to Urban Company that I have got it repaired from outside and so he downloaded the app and even closed the complaint with the OTP sent saying let the the complaint get resolved.
I feel I was fooled into believing the two executives( Ajay Garg and Amit) and above all I was fooled into giving 6500 for the drum when the issue was never with the drum. Not only that, in the matter of these 2 months, I would have called atleast 50 times and as they are incompetent workers and till now have not resolved the issue saying it is now heater fault and even removed it saying, they will bring the rod and fit it back. Now despite three months, they are postponing the visit citing various reasons and have not able to clear the issue. On top of it, the water now leaks from the front door. I know I have no right even to complaint against Urban Company as I was fooled by these executives and did not realize the mistake until now when they are unable to clear it. My only request is to set these executives right so that nobody should be fooled into getting the work done outside the company. But more than that, what kind of repair service people are hired by urban company? Under their very nose, they go about fooling and cheating people. Just to save a week's time, now I have lost 3 months in agony. I would also appreciate if I could get my refund of 6500(drum cost) from them.
I would be grateful if my complaint is resolved properly and the heater rod replaced along with the washing cycle and water leaking repaired.
Thank youOn registering a repair for my Bosch washing machine(washing cycle not working) on 4 August 2020, a service repair person called Ajay Garg came to check on the complaint. But instead of repairing, he said that if I waited for Urban Company to replace the drum, it will take more than a week. So he asked me to close the complaint and said that I must report to Urban Company that I have got it repaired from outside and so he downloaded the app and even closed the complaint with the OTP sent saying let the complaint get resolved.
I feel I was fooled into believing the two executives( Ajay Garg and Amit) and above all I was fooled into giving 6500 for the drum when the issue was never with the drum. Not only that, in the matter of these 2 months, I would have called atleast 50 times and as they are incompetent workers and till now have not resolved the issue saying it is now heater fault and even removed it saying, they will bring the rod and fit it back. Now despite three months, they are postponing the visit citing various reasons and have not able to clear the issue. On top of it, the water now leaks from the front door. I know I have no right even to complaint against Urban Company as I was fooled by these executives and did not realize the mistake until now when they are unable to clear it. My only request is to set these executives right so that nobody should be fooled into getting the work done outside the company. But more than that, what kind of repair service people are hired by urban company? Under their very nose, they go about fooling and cheating people. Just to save a week's time, now I have lost 3 months in agony. I would also appreciate if I could get my refund of 6500(drum cost) from them.
I would be grateful if my complaint is resolved properly and the heater rod replaced along with the washing cycle and water leaking repaired.
Thank you