Urban Company Complaints & Reviews

I got a microwave repaired last year, a samsung product. Urban company representative installed a counterfeit magnetron assuring it was from samsung. There was a fake sticker of samsung on the top of the magnetron. The magnetron broke down in less than 10 months with the magnetron, transformer, and the capacitor all blowing out with a huge blast noise.

A samsung representative clarified that the magnetron installed by the urban...

The guy who came for pest control, broke my trolley slider and also the handle of my trolley. I just shifted to this house 5 months back. Imagine breaking a brand new trolley....

Dear Urban Company,
Words are not enough to describe the ordeal I am going through after booking AC servicing with your company.

I booked my AC Service along with rectifying cooling issue on 13th March and servicing was done and gas filled by UC technician Abdul Shahed. He also assured with the gas filling cooling issue is solved.

But the cooling issue came back again after only 3 days after servicing....

I would like to state that if the prepaid money of₹947/- would not be refunded in my Paytm Wallet immediately otherwise I have no other alternatives but to proceed to Kolkata Police Crime Branch and Consumer Forum, West Bengal as well. Some documentary
evidence are given bellow in this regard. (Attached above & below)...

Ac gas charging is minting money for urban company technicians. Without diagnosis, they try to fool you saying gas is not there and mint rs. 2800 from you. Then they will say some small part like capacitor is as fault and again take money of rs. 800 (Capacitor + labor charges). So you can't now demand for refund of gas charging, even though only capacitor, which cost less than rs. 300 is at fault.

This is the trick urban company...

Respected sir/mam'm
I am booking painting and whitewash of house from urban clamp.
Mr kamal bishit are taken this order.
Mr kamal according work are done with 01 month and using plastic pant this order.

But mr kamal are not using best colour. He using doublecate colour. And do not delivery and finish this work within 01 month.

So please visit senior executive inbolve this resolve problem...

I have recently (30th august 2020) hired amar packers and movers for moving from banglore to chennai. I got their quote and accepted it after entering my request in urbanclap app. They have not assembled my cot in chennai saying it would be best to call a carpenter for fixing it since the team that came here did not look like they had the expertise. I said ok trusting them. Now when i called a carpenter they said it cannot be assembled because...

Hi,

This is to inform you that i had got my refrigerator serviced from urban clap company in the month of june now there is some issue in same.

Also i had spend 5000 and was said that there won't be any problem in the refrigerator at least for next one year.

Now i am not getting support from urban clap and i had been charged 5000/- however my invoice amount is reflecting as 1200/-

Regards,...

Hi,

The rise of corona patients is not hidden to anyone. Despite the serious condition, people are moving on with life with precautions. Your company claims to provide safety gadgets like head gear, gowns, disposable footwear, etc to professionals before they provide a service. But I’ve taken atleast 5 services during this corona time and sadly only 1 professional had the safety gadget. The rest claimed that it’s not provided...

To
Whom so ever concern
On thursady 17/sept/2020 booked for full deep house cleaning.
Unfortunately your service was inadequate.
List of problems
1. Time management
2. Lack of professionalism.
3. Incomplete work.
4. Material damage.
5. Bathroom were not cleaned...

I took ac service and gas filling service from urban company on 24 may 2020. The technician did the work and left. The very next day, some unusual noise started and i called the technician again, he checked and removed a small piece of thermocol, said this was making noise. After few hours the unusual noise started again, i called him again the next day and then he opened the ac and said during servicing some part didn’t attach properly...

Booked AC Repair with UrbanCompany on 23rd Aug a Technician Ajaz UI Haq. Did the servicing and charged 4800 Rs.

Immediatly on the 2nd day issue persists again and charged 299 Rs

Issue persisted again with gas leakage that should have be indentified on the first day which has been failed to indentify and 5th of Sep same Technician had done the soldering for gas leakage saying not to change the coil. and Charged...

Technician does not provide services of covering up the window after installing the ac, leaving the window open to outside. You have to separately avail carpenter services.

No invoices or bills provided for the services.

No helpline number available to post complaints on urban company.

Cannot post reviews on service rendered....

My window airconditioner was repaired by mr. Ajaz khan last month. A leakage was plugged and gas was refilled.
But now the cooling is very poor. I tried to call ajaz khan ([protected]) but he is not attending the phone....

I have raise a complaint regarding the ro which was installed at my clients place, and due to the negligence of the handyman that is vinay anand kumar mesa ([protected])

Below is the details;

We have raised a booking for installation of ro. The ro was installed on 5th march 2020 by vinay anand kumar mesa ([protected]), the ro busted as anand did not check the pressure and fixed.
On 6th the client has left...

It is almost a month since i submitted my complaint. Still no resolution from the urban company. I repeat my complaint in brief:

I sought a service from the urban company on 11 august 2020. It has failed miserably to provide a neat, transparent professional service. It has billed me and has not been able to provide any evidence of the expenses. It has given me different bills / warranty cards from different stores for the same...

I am from Bangalore North. I had booked for salon services day before yesterday. As per the rules, i was supposed to get the details of my beautician an hour before my scheduled time. But i got a call from the customer service instead. They asked me if my booking is confirmed and that they will provide details of the beautician in some time. I confirmed the date and time.
After an hour of my booking time, an agent called up casually...

I have no any complaints... Just one enquiry.. I have a crt tv can you repair. If you repair how to register...

I have asked for ac servicing from urban clap first time... The technician told that gas is finished. Gas has to be filled. He told he will not do... Place a new request as he has to more appointments... I have paid money for a service which was denied... Moreover the technician is telling that i have more appointments i can't do when i told if gas filling will incur more money... I will do payment to urban company... He denied and customer...

I had booked a professional through uc for washing machine repair. However, even originally, the company took took long to send the professional. After many days the service was finally completed. I had paid for 90 days service guarantee. The same issue has occurred again. Under service guarantee, i have been trying to contact uc. The called back on 03sep20 confirming that a professional will come at 1300 on 04sep20. He did not come. I have...