Urban Company Complaints & Reviews

I have raised a request on Saturday 17th July against the cooling issues. Technician came and done Gas Filling and Servicing on Sunday, against which they charged me Rs3100/- .

Later on found that they haven't closed and wrapped the out going pipes with tapes going out from Indoor unit. Also, found that water is draining down from indoor unit. Which I have already informed him through phone call. Since that day it's 20th today he is not visited and re-checked issues after multiple time calling and now he is not picking up the calls.

On 11/07/2021, I had an appointment for complete hands and legs waxing. Due to the product (Rica Chocolate wax) used and overheated wax, the skin of my hands and legs have got inflammed and there is hyperpigmentation occured. I have consulted a dermatologist and they told me that it can even take a year to completely heal. These marks on my hands are visible and obviously being a girl, this is so unasthetic for me. I need proper assistance for this from your side.

Your Guy has made my life miserable, he is playing with me from past 4months. Not picking up my call. 1s in a blue moon he picks up my calls and lies to me he will come and put the gas.
He took 4500 from me.
M gonna make sure I report to police and get him under some charges.
Worst Service ever
His name is Sarajit Roy
His UPI address is [protected]@ybl
His phone number is [protected]
Take a action and make him come to my place before I go to court.

Dear team

bathroom cleaning and kitchen cleaning are done by same person. please assign different people for kitchen and different people for bathroom.

I need to talk it's urgent

My tenant Ms Shreyasi Som has booked the UC for her Refrigerator repair and a guy by name Mr Furdaus came today at 10.30am. According to him Relay n Overload protector needs to be changed and he was charging 700Rs apart from the service charge already paid I.e Rs 345. Now, my question is when the said part is available in the market for just 199, why UC is forcing her to pay 700? She even said that she will get the parts but he refused to use that. Don't you think you are cheating your valued customers??

We need refund!!
Painting job at our house was scheduled for today at 10 am but it was rescheduled automatically for tomorrow without consulting us. We were not even informed about it! We found out only after we open the app today morning.
This is highly unprofessional and adding unnecessary stress to customers to realign their lives to suit the convenience of the company who is getting paid to provide them a service.
We had planned the whole day today for this task since we have other commitments tomorrow. Please cancel our appointment tomorrow and refund our amount.
We will never use urban company and will ensure our friends and family also look for better alternatives.

Dear Sir,
My complaint is about the treatment meted out and blatant lies.
I had booked a carpenter yesterday morning for the 630 pm slot. After having paid the necessary charges Rs138/- I got a call from the carpenter asking me to send details and photos.A little unusual but I did. He called back after some time that he would not be able to attend to my requirement as he would need a helper and would have to buy some wood etc(Extremely feeble escuse - what else is a carpenter supposed to do- fix nails in walls for paintings??) Incidentally the job involved cutting the frame of a dining table on two sides and fixing a spar of 18"on both sides to extend the table. NO ROCKET SCIENCE!
Since I had no option I accepted and asked him to organise the refund. I was told that I would have to do it from the app which I did. I got a message that they tried and could not get through and are closing the query!! Then the carpenter called and said he would come at 630pm . The message was sent that they tried to get in touch thrice .. All I can tell you it was a blatant lie as there were no missed calls .
Today I checked the app and the amount of Rs 138/- has been refunded. The point was that a) Obviously you have very spoilt carpenters and they want to do easy jobs that require very basic skills b) the way your back office has a total disregard for client serving and lack basic courtesy.
Thanks
Ranjit Lall
Bangalore
[protected]

No service is provided against my booking an the status is recorded as completed. As they have not provided any services i need refund of my the entire amount paid by me.
Even the customer care contact numbers are not working

No service is provided against my booking an the status is recorded as completed. As they have not provided any services i need refund of my the entire amount paid by me.

Mesg from them says -
Our representative from the customer support team has indicated that your complaint Number: UC07403d799 has been resolved. Please share your feedback through this link - https://b.ubcp.in/ZjlvI

- Team Urban Company

3 bathrooms intense cleaning scheduled for 13th July2021. Once rescheduled to 14th July 2021. Then no one turned up. No calls also. This is pure cheating.

On 7th december 2020 we booked salon service at home (chennai, Tamil nadu) from my number [protected] . the service provider S.Saraswati has not been a reputable person. first of all she came 9:00 pm which was late but her time to arrive was at 7:30 pm .Secondly before doing the service she insisted us to give her stars and review her.After all this she ruined the service of doing eyebrows and waxing stating she was tired. half the service was only done, the other half service was promised to be done to next day.The issue faced was tremendously not forgettable.we had already paid full amount on the day of booking, Also have raised the complaint through Urban company help contact team Mr. Rajith Singh Rana, from his side he called saraswati - two to three time but that fraud had not taken the call. The amount for service is Rs.722.I want justice and the issue to be resolved as soon as possible.

Hi, ... Need your assistance in arranging a good professional for Home cleaning purpose... Further the "Cash" Option of payment is not active in the system... Please call back... on my no : [protected]... (regarding queries on the same), Thanks...Rajesh Ramakrishnan...

Yesterday, Mr Suraj Vishwakarma had visited my place for repairing of sliding door. He did his work and showed to me that the door is repaired well and moving smoothly.

But after he left, and we tried to move the door, it again showed similar problem. After an hour, we tried again to move the sliding, it got jammed totally to how it was before.

I request you to send your professional to relook into the problem. I have made the payment but the work outcome is not satisfactory.

I had paid Rs 298/- through Indian Bank Debit card to Urban Co. Kolkata yesterday 09-July for my haircut. Appointment confirmed by Urban Company was at 11:30AM today 10-July. Today I find in the portal o[censored]C that "Appointment cancelled by customer".
I NEVER CANCELLED THE APPOINTMENT.
I want earliest fulfillment of contract.
=Subhas Chatterjee=
Mobile: [protected]

I booked AC repair service from Urban Company on 18th April 2021. A total of Rs 3, 147 was paid for the service and repair (including gas filling) of AC. The company provides 90 days warranty for the repair. I started to face functional issues in AC by end June 2021. I tried to contact the old person (Sokeen) who made the service but unable to contact him. Hence, I had to raise a new service cum repair request on Urban company app. New person call (Mohd Varis) from Urban company was assigned for work on 10th July. Before the start of the work I told him that last repair is still under warranty. He asked me to speak to the customer care team and started the work. As I requested for a call back in the Urban company app, they called me within 15 min. I explained him the case and informed me to make the payment for the fresh work done and the amount will be refunded within 24 hours. He also raised a complain in the system to resolve the matter. The complain id is "UC05de85aa7". He told that his team will call back within 24 hours and make the refund. A lady by the name Karona, called me from Urban Company and simply refused to adjust the payment. She stated the reason that since I had raised new request, she can not adjust the payment. When I asked her to transfer the call to her supervisor she simply denied and told we can't help you further. This is purely unprofessional way of working and as a customer I feel cheated. I would like to raise a formal complaint against urban company and its representative (Karona) for cheating its customer in the name of 90 days warranty. They should refund Rs 2848/- paid for the service and repair which is still under warranty.

First of all I hope this time atleast you people will resolve my issue. As i have registered serval complaints already on your portal.
I hv booked a bubble gum pedicure, bubble gum menicure and a head massage on your App. The bill amount was 1398rs.
The beautician you have sent was a total embarrassment for your company, she was not at all knowing the products to use.. she has used the same one kit for both meni n pedicure.....

I booked ac gas lekege repairing on 27 march 2021 service it's cover urban warrenty til 24 june 2021. Technician Mr shadab Khan came on 27 march and said to me your ac pipe nut crake and reapir and fill the gas and gone he charged to me rs 2500 but problem of ac gas leakge came again in my split AC on 26 aprail 2021 Mr shadab Khan came again said to me lekege in your indoor unit an pipe he uninstallation my indoor unit and pipe and destroyed my AC pipe sleevge . But he didn't trace lekege in indoor and outdoor unit again he checked my outdoor unit and said your outdoor valve is bad and replace the valve . And filled the gas and gone. He charged 1000rs for pipe sleevge and ac indoor unit instaltions
Again same gas lekege problem came 2 June 2021 now this time onother technician Mr Islam beg came hold my ac unit for 6 days. But he didn't found any lekege . He filled the gas on 8 June 2021and gone. the same gas lekege problem came again on 13 June 2021 he hold my AC machine and cut outdoor coil condesoner took with him for 15 days after so many phone call he came and said to me did not found any lekege. Please call carrier service centers .he destroyed my AC outdoor fins . The urban company technician he uneducated and unprofessional. The are cheater.
Please I want my full refund RS 3500 and outdoor damaged compensation.
My customer ID [protected]
Mob [protected]
Mail [protected]@gmail.com

I have cancelled booking for pest control .refund is still not received even after 15 days

Highly unprofessional.
Water proofing and painting work incomplete was requested from Urban Clap.
However, they have left the work half way through. Since February 2021 trying to contact them to complete the work with no response.
The Customer service and escalation team is rude and unresponsive.