Urban Company Complaints & Reviews

The Engineer came on 27/5/2021..for split Ac...after checking told that there is a leakage of gas from the valve..it needs to be changed..he changed the valve and also filled fresh gas..assured that there wont be any problem in future..we paid Rs 3848/..which includes Rs 2500/ for gas and Rs 700/..for valve...The Ac was working till yesterday..but today morning..again w noticed that it is not cooling properly..so gas has leaked again...Since only 7 days have passed after filling of gas and change of valve...we want refund of the amount paid for gas i.e Rs 2500/..

I got my ac serviced yesterday n 2 fake urban clap guys came over to my place saying they got booking from my no wen I did not ask for any service n they have charged unethically wen they arrived only ladies were there at office these guys charged 15 for an ac service saying there are a lot of problems with the unit, wen the ac is still under warranty

I had booked Floor cleaning services for my new house through Urban Clap ay Hyderabad- ( yapral, at Secunderabad) Mr Ramu- who forwarded the number of Azarul- this person came with his team to my house and they used ACID to clean the floor- they have made holes in EVERY TILE OF MY HOSE- TOTALLY DESTROYED the flooring of my new house. I got experts to clarify and they told me that CONCENTRATED acid has been used to clean the floor tiles, which has damage all the tiles. I never in my life expected this kind o[censored]nprofessional work TOTALLY DESTROYED THE ENTIRE FLOORING OF MY NEW HOUSE
The entire floor of my house is now like this. I am enclosing 4 photos- have more then 50 such photos- for your information and necessary action

I had five ACs services nicely and gave very good feedback but one of the five ACs is not cooling suddenly
Please depute

Your mobile app is not accepting the booking of a AC maintenance, inspite of number of repeated attempts. pl look into,...

My friend booked urban club for bodymassage to home service. But one girl came and doing unprofessional services....

Date of Incident - 13 May 2021
Incident Reported : Washing Machine Repair.
Client Name & Number : Seema Sawant / [protected]
Refund Required as Engineer has complete reversed the functionality of Washing Machine.

- It was observed that Service Engineer is totally incompetent to resolve the issue.
- First identified the Panel Issue - Changed the Relay - Did not work.
- Second Visit confirms the Panel is OK seems problem with Motor.
- Third Visit - did some cross connect on the panel - did not identified the Motor Problem.
-Fourth Visit - Confirms the Motor Problem and replaces the Motor with Charge of 5K.

Current Problems -
- Machine is spinning in one direction only.
- Serveral Error Codes are displayed during the normal operations and need huma intervention.
- No Wrranty and Details has been shared against the replaced Motor.
- Engineer has taken full Payment but Machin is still not functionaing as expected.

Action Required :
1) Circuit Board to be replced with New ONe.
2) Enginee Warranty Connfirmation from Urban Clap.

Thanks,
Viraj Sawant

Sometime back I took a service and on actual work, it was less than original booking. I was told extra amount will be refunded. Inspire of several weeks I have no knowledge of the same. Amount was only about 70/-...

Booked for fan repair and rajesh electrician came home and took the fan to get it repaired on 24042021. after 2 days when contacted he said it will take time since lockdown is implemented. I waited but subsequently he had stopped responding. the customer support at ur end assured that it will be resolved just to get the complaint closed. it's a long delay need my item or the amount else will approach consumer court

Jangam Mahipal technician assembled IKEA wash basin n cabinet but aligned the cabinet slantly. He left in a hurry when plumber came to fix the pipes. He did not wait till the plumber finished his job n did not check whether the cabinet drawers r sitting correctly. He told us to install the drawers ourselves after plumber installed the pipes. In the end we saw that the drawers r not sitting properly n not closing. We want it to be fixed immediately by urban company asap. It happened on 8/5/21. Invoice no. PIN[protected]. We r also not able to contact Jangam Mahipal after that.

Respected Sir, I booked a service call for my gyeser few months back. Shri Sankar Deb attended the call. He took out the gyeser from my home and after repairing he installed the same at my house. I paid the requisite amount to him. As per his request I have him outstanding grade. He assured me that if any problem is seen then he would resolve the issue. But after just one day water was leaking from the gyeser. On my request he took out the gyeser from my home for repairing but has not returned the same till date. He is not responding to my call. Kindly look into the matter. His phone number is [protected]. Regards - Snehangshu Biswas, 270, M. G. Road, Haridevpur, Kolkata -700082. Mob. [protected].

When I am trying to book, it is showing "not servicable" in your area as per government orders. However, there are no such restrictions and 3 days back, we got our AC repaired by urban company. Please reach out to me if possible at niharika.[protected]@gmail.com. Trust me we all our in good health.
(my address is 1/23, shalimar park, bhola nath nagar, shahadra)

I had called an Ac technician for repair of my AC as it was not cooling, first he changed the capacitor and them refilled the Gas .
Still the Ac cools for sometime only .
Ac is another was working fine, we just got the general servicing done .The cooling for that Ac has stopped and technician had mentioned that Ac also required gas filling .

He was just trying increase his billing amount .I raised a complaint on UC app reagarding the same as they have a 30 day guarantee, but everytime a executive calls they say professional is not answering calls .it's been 3 dsy my ac s are not working .

I want a refund against the services .
I get message from the company saying my issue has been resolved when it has not been .

The job still shows started after 3 days also .as in the image .

My registered number is [protected]

Team, I need to know why you guys are charging me again.. I booked my first appointment with you on 1st April & 2nd April's evening your engineer completed his job. Problem I had with my split ac was less cooling, so the engineer named Asif checked my indoor & outdoor unit and took the Indoor with him to fix the condenser coil leak as he said there's a leakage. So on 2nd of April he fixed it n did his job.
1.Condenser repaired - Rs.500br...

I book a service for licking in my AC on[protected] and the technician came on[protected] at around 7:30 PM the technician unmounted the AC to check the problem but can't mount it back and left my place saying he can't do it by himself and need a helper will come back tomorrow and will fix this but after leaving he canceled my booking. I raised a complaint immediately for a revisit and repair my AC that was damaged by the technician. On[protected]...

Called for AC service on Mar 21, 2021. Found PCB needs to be repaired. Paid Rs 2150 but failed again. Since they have three months warranty for PCB repairs, I called them for revisit on Apr 24th. They returned the PCB saying it cannot be repaired. I lodged a claim for refund but didn't even receive a call from Urban company yet. Technician didn't even put back the PCB into the AC. He has lost some of the screws also and damaged my AC

Hi iam from hyderabad i want to know customer care number teo weeks ago i bookd for ac service regarding cool and water dropping issue with in a weak the same issue in split ac i want to complaint against technician and want some other to revisit and check the issue

I booked for a TV repair on 20th'January 2021 and paid for 5, 417 for replacement of light strip+labour, however I felt the product repalced is not genuine so gave only 3 rating and mentioned the same in comments, also started facing technical issue from April.2021 and have I could not book the same person for a 90 days revisit. Seems he has left urban company, and the tele caller advised me to book another new service and told me this will be covered under the warranty, however the new technician refused to do it without a payment

Electrician replaced ceiling fan speed regulator on April 13. But the part stopped working in precisely 9 days. On closer inspection, found that the date on the bill appears to be over-written. I was provided a sub-standard/counterfeit product I suspect.

I had entered into a 1 year service contract with Urban company earlier this year for servicing or my AC. The rep Mohd Akbar came to my place as scheduled on 27 March 2021. While he did the service work, he did not check for the collection of dust or gas leakage in the feeder pipe to the ac despite me asking him to do so. He said that the jet spray will clear any collected dust and the gas is sufficient in the ac. I paid 897 from the contracted...