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Urban Company Complaints & Reviews

2.2
Updated: May 24, 2026
Complaints 1544
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554
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Urban Company reviews & complaints page 49

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K
Kirti907
Jun 9, 2021
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Address: D-003, Cloud 9 society, Ahinsa khand 2, Indirapuram.

Today morning, we got our Samsung window AC repaired but its compressor stopped after 15-20 mins then not getting started.I don't know what those guys have done.
Aug 5, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Hi Kirti,

Achieving customer satisfaction through service and support has always been our priority. We apologize for the inconvenience caused. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards,
Team UrbanCompany
Kirti907's [Complaint's author] reply, Jun 29, 2021
My registered phone number is 9971211785.Please resolve our issue fast, due to some technical problem in my mobile phone I was not able reply earlier.
Hi Kirti,

Thank you for sharing your contact details with us. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

Regards,
Team UrbanCompany
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    Aksu B
    Jun 9, 2021
    Resolved
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    Resolved

    I made a payment but booking not done.
    Aug 9, 2021
    Complaint marked as Resolved 
    Urban Company customer support has been notified about the posted complaint.
    Verified Support
    Jun 21, 2021
    Urban Company Customer Care's response
    Hi,

    We are sorry that you faced an issue. This has been forwarded to the concerned team. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

    Regards, UrbanCompany
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      Prabir1950
      Jun 9, 2021
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      Chimney cleaning services

      Chimney cleaning service was performed by Shri Amar chandra on 3rd/5th March, 2021 and on his insistence I made a Service contract also for a year.( 3overall cleaning and 1 deep cleaning)
      I paid booking amount on line. And then another rs. 5959/-(.including spare parts etc and for 1 year Service contract.) I paid rs 5959/- by Paytm.
      1. But your portal shows payment pending even now.?
      2. First service was to start on 5th...
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      Weejay
      Jun 9, 2021
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      I took the package of 6 hair cut and after first hair cut I'm not able to make another appointment for hair cut.

      Also there is no customer support email or number available anywhere which is very annoying.
      Aug 9, 2021
      Complaint marked as Resolved 
      Urban Company customer support has been notified about the posted complaint.
      Verified Support
      Jun 22, 2021
      Urban Company Customer Care's response
      Hi Vijay,

      We would like to investigate your matter. Please help us with your registered contact details on [protected]@urbancompany.com so that our team can look into this.

      Regards, UrbanCompany.
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        Yigit
        Jun 8, 2021
        Resolved
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        Address: Sion

        I already have credit score of 320, and as per aap Fitness section is not working then how should my credit score become 0, plzz explain or return my score
        Aug 5, 2021
        Complaint marked as Resolved 
        Urban Company customer support has been notified about the posted complaint.
        Hi Yigit,

        We need to take a closer look into this and get it checked, please help us with your registered contact details at [protected]@urbancompany.com and we will get in touch at the earliest.

        Regards,
        Team UrbanCompany
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          saroj143
          from Hyderabad, Telangana
          Jun 6, 2021
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          I have taken disinfection services on 29th April and he came for a revisit and sprayed sanitizor on my laptop and tv, as I had covid positiive, I was away from him and he took advantage of that. I have been following upo with customer care and after a month they gave me 10000, I will not get TV and laptop for 10000, I need to escalate the matter your associates are in hurry to close the case and are very rude.
          Aug 12, 2021
          Complaint marked as Resolved 
          Urban Company customer support has been notified about the posted complaint.
          Verified Support
          Jun 22, 2021
          Urban Company Customer Care's response
          Hi Saroj,

          We would like to investigate the issue. Please help us with your registered contact details on [protected]@urbancompany.com so that we can get this checked.

          Regards, UrbanCompany
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            A
            Arindram
            from Gurgaon, Haryana
            Jun 3, 2021
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            The Engineer came on 27/5/2021..for split Ac...after checking told that there is a leakage of gas from the valve..it needs to be changed..he changed the valve and also filled fresh gas..assured that there wont be any problem in future..we paid Rs 3848/..which includes Rs 2500/ for gas and Rs 700/..for valve...The Ac was working till yesterday..but today morning..again w noticed that it is not cooling properly..so gas has leaked again...Since only 7 days have passed after filling of gas and change of valve...we want refund of the amount paid for gas i.e Rs 2500/..
            Aug 6, 2021
            Complaint marked as Resolved 
            Urban Company customer support has been notified about the posted complaint.
            Verified Support
            Jun 04, 2021
            Urban Company Customer Care's response
            Hi Arindram,

            Please accept our sincere apologies for the instance. We are getting this looked upon for you and our team will connect with you in a short while.

            Regards,
            Team Urban Company
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              Achint Aggarwal
              Jun 2, 2021
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              I got my ac serviced yesterday n 2 fake urban clap guys came over to my place saying they got booking from my no wen I did not ask for any service n they have charged unethically wen they arrived only ladies were there at office these guys charged 15 for an ac service saying there are a lot of problems with the unit, wen the ac is still under warranty
              Aug 5, 2021
              Complaint marked as Resolved 
              Urban Company customer support has been notified about the posted complaint.
              Hi Achint,

              We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

              Regards,
              Team UrbanCompany
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                braham1
                May 31, 2021
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                Address: Secubderabad, Telangana

                I had booked Floor cleaning services for my new house through Urban Clap ay Hyderabad- ( yapral, at Secunderabad) Mr Ramu- who forwarded the number of Azarul- this person came with his team to my house and they used ACID to clean the floor- they have made holes in EVERY TILE OF MY HOSE- TOTALLY DESTROYED the flooring of my new house. I got experts to clarify and they told me that CONCENTRATED acid has been used to clean the floor tiles, which has damage all the tiles. I never in my life expected this kind o[censored]nprofessional work TOTALLY DESTROYED THE ENTIRE FLOORING OF MY NEW HOUSE
                The entire floor of my house is now like this. I am enclosing 4 photos- have more then 50 such photos- for your information and necessary action
                Aug 9, 2021
                Complaint marked as Resolved 
                Urban Company customer support has been notified about the posted complaint.
                Verified Support
                May 31, 2021
                Urban Company Customer Care's response
                Hi Braham,

                We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact number from which the booking was made on [protected]@urbancompany.com. Our team will be in touch to understand what went wrong and help you with the same.

                Regards, UrbanCompany
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                  Pramod Astavans
                  from Delhi, Delhi
                  May 28, 2021
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                  Address: 103; Tower 5 Uniworld Garden 1 ,Sector 47 , Sohona Road

                  I had five ACs services nicely and gave very good feedback but one of the five ACs is not cooling suddenly
                  Please depute
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Urban Company customer support has been notified about the posted complaint.
                  May 28, 2021
                  Updated by Pramod Astavans
                  Also please note that the last bill for servicing has not been provided, please send
                  Verified Support
                  May 28, 2021
                  Urban Company Customer Care's response
                  Hi Pramod,

                  Sincere apologies for the experience you had with us. We absolutely want to take a closer look. We have highlighted this to the relevant team to look into. We will be calling you at the earliest and will share a resolution with you.

                  Regards,
                  Team UrbanCompany
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                    S
                    Srinivasa Rao Chakkirala
                    May 27, 2021
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                    Booking not possible.

                    Your mobile app is not accepting the booking of a AC maintenance, inspite of number of repeated attempts. pl look into,...
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                    S
                    Shsha
                    May 24, 2021
                    Resolved
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                    Resolved

                    My friend booked urban club for bodymassage to home service. But one girl came and doing unprofessional services.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Urban Company customer support has been notified about the posted complaint.
                    Hi,

                    We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

                    Regards,
                    Team UrbanCompany
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                      szvirajs
                      May 20, 2021
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                      Address: C-608 Royanl Entra Da Bhumkar Wasti, Opposite Golden Care Hospital, Bhumkar Chowk Wakad Pune 411057

                      Date of Incident - 13 May 2021
                      Incident Reported : Washing Machine Repair.
                      Client Name & Number : Seema Sawant / [protected]
                      Refund Required as Engineer has complete reversed the functionality of Washing Machine.

                      - It was observed that Service Engineer is totally incompetent to resolve the issue.
                      - First identified the Panel Issue - Changed the Relay - Did not work.
                      - Second Visit confirms the Panel is OK seems problem with Motor.
                      - Third Visit - did some cross connect on the panel - did not identified the Motor Problem.
                      -Fourth Visit - Confirms the Motor Problem and replaces the Motor with Charge of 5K.

                      Current Problems -
                      - Machine is spinning in one direction only.
                      - Serveral Error Codes are displayed during the normal operations and need huma intervention.
                      - No Wrranty and Details has been shared against the replaced Motor.
                      - Engineer has taken full Payment but Machin is still not functionaing as expected.

                      Action Required :
                      1) Circuit Board to be replced with New ONe.
                      2) Enginee Warranty Connfirmation from Urban Clap.

                      Thanks,
                      Viraj Sawant
                      Urban Company customer support has been notified about the posted complaint.
                      Hi Viraj,

                      We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Our team will be in touch to understand what went wrong and help you with the same.

                      Regards, UrbanCompany.
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                        Jamal Zaheer
                        May 19, 2021
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                        Address: Madhapur, Hyderabad

                        Sometime back I took a service and on actual work, it was less than original booking. I was told extra amount will be refunded. Inspire of several weeks I have no knowledge of the same. Amount was only about 70/-
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Urban Company customer support has been notified about the posted complaint.
                        Hi Zaheer,

                        We apologise for the trouble caused. Please share your registered contact details on [protected]@urbancompany.com and our team will connect with you to know what went wrong and help resolve the same.

                        Regards, UrbanCompany
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                          anirudh09
                          May 16, 2021
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                          Resolved

                          Booked for fan repair and rajesh electrician came home and took the fan to get it repaired on 24042021. after 2 days when contacted he said it will take time since lockdown is implemented. I waited but subsequently he had stopped responding. the customer support at ur end assured that it will be resolved just to get the complaint closed. it's a long delay need my item or the amount else will approach consumer court
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Urban Company customer support has been notified about the posted complaint.
                          Verified Support
                          May 18, 2021
                          Urban Company Customer Care's response
                          Hi Anirudh,

                          We are sorry that we were not able to meet your expectations. We have highlighted this to the relevant team to look into. We will be calling you at the earliest and will share a resolution with you.

                          Regards,
                          Team Urban Company
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                            G Suhasini
                            May 10, 2021
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                            Address: Urban company, Hyderabad

                            Jangam Mahipal technician assembled IKEA wash basin n cabinet but aligned the cabinet slantly. He left in a hurry when plumber came to fix the pipes. He did not wait till the plumber finished his job n did not check whether the cabinet drawers r sitting correctly. He told us to install the drawers ourselves after plumber installed the pipes. In the end we saw that the drawers r not sitting properly n not closing. We want it to be fixed immediately by urban company asap. It happened on 8/5/21. Invoice no. PIN[protected]. We r also not able to contact Jangam Mahipal after that.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Urban Company customer support has been notified about the posted complaint.
                            Hi,

                            We are sorry that we were not able to meet your expectations. Please share your registered contact details on [protected]@urbancompany.com. We will be calling you at the earliest and will share a resolution with you.

                            Regards, UrbanCompany
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                              Snehangshu Biswas
                              May 8, 2021
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                              Respected Sir, I booked a service call for my gyeser few months back. Shri Sankar Deb attended the call. He took out the gyeser from my home and after repairing he installed the same at my house. I paid the requisite amount to him. As per his request I have him outstanding grade. He assured me that if any problem is seen then he would resolve the issue. But after just one day water was leaking from the gyeser. On my request he took out the gyeser from my home for repairing but has not returned the same till date. He is not responding to my call. Kindly look into the matter. His phone number is [protected]. Regards - Snehangshu Biswas, 270, M. G. Road, Haridevpur, Kolkata -700082. Mob. [protected].
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Urban Company customer support has been notified about the posted complaint.
                              Verified Support
                              May 11, 2021
                              Urban Company Customer Care's response
                              Hi,

                              Thank you for bringing this to our notice. Issues like this shouldn't be happening from our end. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

                              Regards,
                              Team UrbanCompany
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                                urbannk
                                May 8, 2021
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                                Address: new delhi

                                When I am trying to book, it is showing "not servicable" in your area as per government orders. However, there are no such restrictions and 3 days back, we got our AC repaired by urban company. Please reach out to me if possible at niharika.[protected]@gmail.com. Trust me we all our in good health.
                                (my address is 1/23, shalimar park, bhola nath nagar, shahadra)
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Urban Company customer support has been notified about the posted complaint.
                                Hi,

                                We need to get this checked from our end, please help us with your registered details at [protected]@urbancompany.com and we will get back to you at the earliest.

                                Regards, UrbanCompany
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                                  agarwalabhi23
                                  May 6, 2021
                                  Resolved
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                                  Resolved

                                  I had called an Ac technician for repair of my AC as it was not cooling, first he changed the capacitor and them refilled the Gas .
                                  Still the Ac cools for sometime only .
                                  Ac is another was working fine, we just got the general servicing done .The cooling for that Ac has stopped and technician had mentioned that Ac also required gas filling .

                                  He was just trying increase his billing amount .I raised a complaint on UC app reagarding the same as they have a 30 day guarantee, but everytime a executive calls they say professional is not answering calls .it's been 3 dsy my ac s are not working .

                                  I want a refund against the services .
                                  I get message from the company saying my issue has been resolved when it has not been .

                                  The job still shows started after 3 days also .as in the image .

                                  My registered number is [protected]
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Urban Company customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 07, 2021
                                  Urban Company Customer Care's response
                                  Hi Abhishek,

                                  We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. We have forwarded this to the concerned team. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

                                  Regards,
                                  Team UrbanCompany
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                                    Team, I need to know why you guys are charging me again.. I booked my first appointment with you on 1st April & 2nd April's evening your engineer completed his job. Problem I had with my split ac was less cooling, so the engineer named Asif checked my indoor & outdoor unit and took the Indoor with him to fix the condenser coil leak as he said there's a leakage. So on 2nd of April he fixed it n did his job.
                                    1.Condenser repaired - Rs.500br...
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