Urban Company Complaints & Reviews

Urban company had sent technician for repair of my refrigerator. He visited up 3 times and on contrary damaged the fridge.
I made a complaint, id:uc072d284e4 but shockingly uc has not done anything except making false assurances.

I ended by being duped of rs.2700 and refrigerator further damaged!

It is very surprising to learn that even after 3 days have passed since the technicians have opened the parts of my washing machine and took away with them for making the necessary repairs, I am yet to learn the fate of my said machine parts.

Neither did those technicians contacted me since then and intimated me about the condition of the machine parts, nor did they inform me as to when they are fixing them into my machine and making it operative.

This type of silence from the technicians is not only unethical but against the fair trade practices in India, which is prejudicial to the public interest or to the interest of any consumer.

I expect that my machine parts are repaired and fixed to my machine and thus make it operative immediately.

Friends this is to inform regarding cheats and poor quality of AC Technicians o[censored]rban Company and response to complaints
I had got 2 AC repaired & Serviced and another 2 AC only serviced from Urban Company on 30 May. and paid a total of Rs 10, 635 that day..
My Daikin AC used to make sound occasionally. The Urban Company person Mohammad told me Gas of my Daikin AC had leaked, Motor was faulty and also Capacitor/Condensor was faulty. I questioned him how 3 different things can be faulty at same time as makes no sense as one fault is enough for AC to not be working. However I had no choice but to agree. Paid Rs 5500 /- for New Motor and Gas.Person replaced parts but could see that he had no knowledge of repair of Daikin AC and was asking on phone from someone how to connect wiring.
After that he told me that my other LG AC which was not cooling was otherwise Ok and only needed gas refilling for which he charged nearly 4000 Rs for gas filling.
At night when actually used ACs I found LG AC not cooling again and also Daikin AC occasionally cooling and sound coming as used to happen before repair.
I called customer care and revisit was fixed on 31 May 5:00 PM. However no one came and I got a message that Booking Cancelled as Technician intimated revisit cancelled by Customer. Fact was that neither person called me nor anyone in Urban Clap and I had never cancelled.
Next day I spoke to Customer care Sarfaraz and when he took Technician on line he agreed to have lied and said he would come after 2 days as Sister marriage. Sarfaraz convinced him for next day to which he agreed. However inspite of that no one came next day ( 01 Jun).
After again calling customer care a day later on 03 Jun a lady from Customer care took him on line and fixed up time for 9:00 AM on 04 Jun. Again he did not come at 9:00 AM but came later at 1:00 PM. Unluckily light was not there and I told him I would call when light came. From 3 pm onwards I made many calls on 04 Jun but he did not pick up phone.
Though I paid Rs 10, 635 /- and more than one week had passed but my ACs has not been repaired forcing me to run after Urban Clap.
Thereafter for many days I kept putting request in App and sending mail to Customer care but no one bothered to contact.

I finally had to get both ACs repaired from outside last week.

Surprisingly in Daikin AC the motor was found not defective and same motor which was removed by Urban Company person has been put back. Motor provided by Urban Company person is lying unused with me. Also it was found that Fan connection had been done wrong by him and fan rotating in opposite direction. AC is running fine now.

Regarding LG AC the actual fault was condenser faulty and same changed. AC running fine now.

It also shows that unnecessary cost for spares was charged to me. Besides wrong charging no one was bothered to resolve my problems or refund the money.

I paid 23000 in good faith in February for a personal training package. The trainer came once, then failed to show every other time. I raised this many times to Urbsn Clap. They keep sending a holding response that someone will contact me and noone does.
The trainer has given the money owed to urban clap but they wont give me my money back nor will they give me the credit value in my account
They are illegally keeping 23000 inr from me and wont give it back. This was money paid for a service never provided.

Without wasting anytime, I will directly like to inform the comapny, your staff has shown totally irresponsible behaviour, he didn't do his job on time, and then he damaged my property, I am tired of explaining my situation to each of your staff member, they want me to settle my loss on a compromising basis but I don't feel I am getting a right claim for my loss, approximate damage to my property is about 3000INR, I as rational and understanding citizen is willing to settle the loss for 2000INR but this is also too much I think for a reputed company, the staff is not ready to understand that I have not only suffered a monetary loss, I am mentally restless too, even I have to go the market in search of a new appliance and then also pay a technitian for its installation, I hope this time company will consider my situation seriously and will provide me with right amount of my loss. Thankyou

I had asked for normal service of two split acs and the service person made money by showing faults and charging me rs.8237/-. After one day again both acs were not working. They visit thrice and finally said that my acs cannot be repaired. My complaint is why they asked me to get it repaired in first place when he knew it cannot be repaired. I need refund of money charged by them for their advice. I had only requested for normal service. Refund the amount above.
Urban clap complain id: uc005462d31

I have booked a girl for waxing. she is fully untrained girl who send by a company. I told her very clearly that please do it carefully because my skin is sensitive she said no issue i am experienced mam but after the waxing my whole skin got rashed, infected my whole arms. Worst service by urban clap company. I need my money back and proper treatment of my arms because whole texture has been changed of my arms

Urban company or urban clap has cheated me in gas recharging. Said there is a 90 days guarentee.ac worked only for 10 days and coated me 3500.

Worst or no response after many complaints. Please do not go for ac servicing in uc

AC Technician did the AC service and fill the GAS. I paid 3600 rs but my AC is not cooling. I am feeling sweating inside the AC Room.
I raised so many time request in customer portal but no response from customer care, AC Technician is not picking my phone as well.

AC Technician did service on 26 May 2020, I am really frustrated with Urban company service.

Worst situation.

I booked a water purifier servicing from uc. The person was not wearing mask. He took photos of sanitiser but didn’t use them. After replacing one of the part of the filter there was leakage issues. For which i called him back again. He fixed something and left. Water again started leaking and i had to clean the floor constantly. He came again and fixed something but water started leaking again. He cane strain and tried fixed something but that did not work and he said he will come after 2-3 hours. I asked him to visit in evening since i had to go out.in evening his phone was not reachable. He called in the morning saying he was in police station and spoke rudely. What a lie! There is no drinking water available at home. Never use uc. Use locally available professional services instead who can work properly.

I have booked 2 window ac installation from you and you send mr alishan for same today at mahagun mywoods.

First he was very unprofessional and working style was pathetic
Second he cut my grill like ripping a sugarcane and hang my ac in grill without proper support
Third, after doubting by me about safety concern, he ignore it and leave it hanging
Fourth my ac dropped from upside breaking my grill and door

I need full claim of my damage
Now i do not believe how urban company can send such highly immature and unprofessional person for ac installation

I am slapped with high amount of loss in my new house because of you "urbancompany" because by your technician...

Despite several efforts, several communications and several talks with customer care executives and senior technician visit... Looks like urban company not interested in my issue and not taking it on priority and not serious...

I booked for ac servicing on urban company for 3 acs, and the serviceman mishandle one of my ac and after few days my ac stop cooling, i called the samsung and there serviceman told me that this might be due to mishandling of the outdoor unit which causes the gas leakage, i called the urban company people again and the same person visited again on 10th june and he checked the unit and ask me to pay for fixing the gas leak, which i declined and instead post a complaint on different portals such as facebook since. They don't have proper customer readdress portal, but still there is no fix provided by them.

My ac is not coiling after gas filling and servicing by an urban clap technician. I requested to send again the technician, but no update from the technician.

Dear sir, i self and my family is suffering due to ac problem in this hot whether. Many times i follow up with you and your engg. Even and after problem not resolved yet. Your engg. Is totally failed to resolve the issue and damaged my ac. He had checked and do the work accordingly and i have also pay acording the quatation after that my ac become fail in few days the same procedure two three times happened. Now he is making hollow excuse and telling different issues on chargable basis. My concern is clear that enng has damaged my due to this me and my family facing issue and mentally harsed by him and urban company. Once i requested to you kindly resolve the issue otherwise i have to go consumer form and other legal process for compensation of my ac and harsment.
Syed saeed hussain [protected]
Falt no 13 b kanchan junga apartment sector 53 noida-201307

The technician gurmeet singh with mobile number [protected], has arrived at my house on 22 may 2020 for which i have booked the ac repair. The technician took my mobile to check the service registered and canceled the service. And then the technician asked me that he will directly assist the service at a lesser cost. He told me that 400/- is the urban clap cut in the whole amount and due to covid-19 we are trying to resolve it directly so that customers can save as the app prices cannot be changed due to no one is there in the office to change the online rate card. And it will save me the money and gas in ac can be filled in 2500/- only and i should not need to pay 3000/- for that. He gave me his personal number so that i can reach him directly. He took the money and did the very wrong repair. And showed to me that it is working fine and will take some time to show the cooling. But it was not cooling and this type of technician come and do such things with customers?

Is there any one who will revert on my mail.
I m trying to contact with urban clap company but not one response on my mail

Hi

pethetic service by your mecanic and also with your customer care.
1 week before my refrigerater not doing cooling. i take a service from your company for repairing . one person comes and convey that only gas problem in this and take charge of 1500 Rs. i aksed him again and again that time check properly and any other problem then i didn't want to repaire but he convey that he check properly and no other problem but only after 4 days it's agin givne same problem and not doing cooling
now tha same person again visit today and now he said that some other part not working and ask more 500 Rs.
when i already asked him during 1st visit that if there was any other issue then he said that not other issue was .
now please take this metter . i am not paying a single rupees for this.
also i have not received any call from your team. please check and do the solution.

I need solution otherwise refund my money rs of 1550.

The uv lamp of my kent ro got fused during lockdown. Everything else was working fine. Unfortunately kent ro was customer service lines were not working during that period. So i called urban company. They sent somebody to fix the ro. He changed 9 parts instead of just the uv lamp. I now have a ro machine that says kent ro from the outside, but the technician has removed all the original parts and replaced them with duplicate parts. And i was charged aprox 2881 for this.
The complaint was made on may 1, and attended to on may 2 by anant.
I have complained to urban company atleast 6 times, maybe more. Each time they say they will get back to me in 24 hrs. But nobody responds. This is just exploitation. Kindly help
I would like to have my original parts returned because now my amc with kent will no longer be valid since they have removed all the original parts.

On may 20th, i filed a request with urban company (Also called urban clap) for general service & sound correction of my perfectly working washing machine.
The technician, mr. Nooruddin who was assigned to me, told me that the pcb board, the motor, capacitor all needed repair.
2 days later, he came back saying parts have been procured. He charged me rs. 4698/-, for parts and labour, which i paid.
For your information, this amount is 25% the original cost of the washing machine.

After he left, i inspected the washing machine and to my dismay, found it was not working.
I tried escalating this issue with urban company who promised to have it looked into.
The same technician came back after 2 days and informed me that the wiring system needs to be replaced.
He left again with motor, capacitor, pcb unit and wiring unit, leaving behind an empty shell of the washign machine.

I have been trying to reach out to both the technician as well as urbancompany for days now.
Neither is the technician responding, nor is their customer service able to solve this.
From may 20th till now, 12 days have passed.
My family is sufferening the brunt of this negligence during these covid times.
We are struggling and hand washing our clothes daily in addition to many work responsibilties we already have.

I seek your intervention for the following:
1) refund of rs. 4698/- which i have paid urban company
2) enough money to buy a new washing machine since all we have left now is an empty shell with all inner machine parts carried away by the technician.
3) whatever penalties you may deem fit to impose for this irresponsible behaviour on part o[censored]rban company.

The electrician charged me the full installation fees for the ac whereas he should have charged only the reinstallation fees for the indoor unit... He blades me of 1300 by this way... The company was insensitive and dint respond

Hi

Pethetic service by your mecanic and also with your customer care.
1 week before my refrigerater not doing cooling. I take a service from your company for repairing. One person comes and convey that only gas problem in this and take charge of 1500 rs. I aksed him again and again that time check properly and any other problem then i didn't want to repaire but he convey that he check properly and no other problem but only after 4 days it's agin givne same problem and not doing cooling
Now tha same person again visit today and now he said that some other part not working and ask more 500 rs.
When i already asked him during 1st visit that if there was any other issue then he said that not other issue was.
Now please take this metter. I am not paying a single rupees for this.
Also i have not received any call from your side and i requested for call back many time but still not receive