Urban Company Complaints & Reviews

I booked a water purifier servicing from uc. The person was not wearing mask. He took photos of sanitiser but didn’t use them. After replacing one of the part of the filter there was leakage issues. For which i called him back again. He fixed something and left. Water again started leaking and i had to clean the floor constantly. He came again and fixed something but water started leaking again. He cane strain and tried fixed something but that did not work and he said he will come after 2-3 hours. I asked him to visit in evening since i had to go out.in evening his phone was not reachable. He called in the morning saying he was in police station and spoke rudely. What a lie! There is no drinking water available at home. Never use uc. Use locally available professional services instead who can work properly.

I have booked 2 window ac installation from you and you send mr alishan for same today at mahagun mywoods.

First he was very unprofessional and working style was pathetic
Second he cut my grill like ripping a sugarcane and hang my ac in grill without proper support
Third, after doubting by me about safety concern, he ignore it and leave it hanging
Fourth my ac dropped from upside breaking my grill and door

I need full claim of my damage
Now i do not believe how urban company can send such highly immature and unprofessional person for ac installation

I am slapped with high amount of loss in my new house because of you "urbancompany" because by your technician...

Despite several efforts, several communications and several talks with customer care executives and senior technician visit... Looks like urban company not interested in my issue and not taking it on priority and not serious...

I booked for ac servicing on urban company for 3 acs, and the serviceman mishandle one of my ac and after few days my ac stop cooling, i called the samsung and there serviceman told me that this might be due to mishandling of the outdoor unit which causes the gas leakage, i called the urban company people again and the same person visited again on 10th june and he checked the unit and ask me to pay for fixing the gas leak, which i declined and instead post a complaint on different portals such as facebook since. They don't have proper customer readdress portal, but still there is no fix provided by them.

My ac is not coiling after gas filling and servicing by an urban clap technician. I requested to send again the technician, but no update from the technician.

Dear sir, i self and my family is suffering due to ac problem in this hot whether. Many times i follow up with you and your engg. Even and after problem not resolved yet. Your engg. Is totally failed to resolve the issue and damaged my ac. He had checked and do the work accordingly and i have also pay acording the quatation after that my ac become fail in few days the same procedure two three times happened. Now he is making hollow excuse and telling different issues on chargable basis. My concern is clear that enng has damaged my due to this me and my family facing issue and mentally harsed by him and urban company. Once i requested to you kindly resolve the issue otherwise i have to go consumer form and other legal process for compensation of my ac and harsment.
Syed saeed hussain [protected]
Falt no 13 b kanchan junga apartment sector 53 noida-201307

The technician gurmeet singh with mobile number [protected], has arrived at my house on 22 may 2020 for which i have booked the ac repair. The technician took my mobile to check the service registered and canceled the service. And then the technician asked me that he will directly assist the service at a lesser cost. He told me that 400/- is the urban clap cut in the whole amount and due to covid-19 we are trying to resolve it directly so that customers can save as the app prices cannot be changed due to no one is there in the office to change the online rate card. And it will save me the money and gas in ac can be filled in 2500/- only and i should not need to pay 3000/- for that. He gave me his personal number so that i can reach him directly. He took the money and did the very wrong repair. And showed to me that it is working fine and will take some time to show the cooling. But it was not cooling and this type of technician come and do such things with customers?

Is there any one who will revert on my mail.
I m trying to contact with urban clap company but not one response on my mail

Hi

pethetic service by your mecanic and also with your customer care.
1 week before my refrigerater not doing cooling. i take a service from your company for repairing . one person comes and convey that only gas problem in this and take charge of 1500 Rs. i aksed him again and again that time check properly and any other problem then i didn't want to repaire but he convey that he check properly and no other problem but only after 4 days it's agin givne same problem and not doing cooling
now tha same person again visit today and now he said that some other part not working and ask more 500 Rs.
when i already asked him during 1st visit that if there was any other issue then he said that not other issue was .
now please take this metter . i am not paying a single rupees for this.
also i have not received any call from your team. please check and do the solution.

I need solution otherwise refund my money rs of 1550.

The uv lamp of my kent ro got fused during lockdown. Everything else was working fine. Unfortunately kent ro was customer service lines were not working during that period. So i called urban company. They sent somebody to fix the ro. He changed 9 parts instead of just the uv lamp. I now have a ro machine that says kent ro from the outside, but the technician has removed all the original parts and replaced them with duplicate parts. And i was charged aprox 2881 for this.
The complaint was made on may 1, and attended to on may 2 by anant.
I have complained to urban company atleast 6 times, maybe more. Each time they say they will get back to me in 24 hrs. But nobody responds. This is just exploitation. Kindly help
I would like to have my original parts returned because now my amc with kent will no longer be valid since they have removed all the original parts.

On may 20th, i filed a request with urban company (Also called urban clap) for general service & sound correction of my perfectly working washing machine.
The technician, mr. Nooruddin who was assigned to me, told me that the pcb board, the motor, capacitor all needed repair.
2 days later, he came back saying parts have been procured. He charged me rs. 4698/-, for parts and labour, which i paid.
For your information, this amount is 25% the original cost of the washing machine.

After he left, i inspected the washing machine and to my dismay, found it was not working.
I tried escalating this issue with urban company who promised to have it looked into.
The same technician came back after 2 days and informed me that the wiring system needs to be replaced.
He left again with motor, capacitor, pcb unit and wiring unit, leaving behind an empty shell of the washign machine.

I have been trying to reach out to both the technician as well as urbancompany for days now.
Neither is the technician responding, nor is their customer service able to solve this.
From may 20th till now, 12 days have passed.
My family is sufferening the brunt of this negligence during these covid times.
We are struggling and hand washing our clothes daily in addition to many work responsibilties we already have.

I seek your intervention for the following:
1) refund of rs. 4698/- which i have paid urban company
2) enough money to buy a new washing machine since all we have left now is an empty shell with all inner machine parts carried away by the technician.
3) whatever penalties you may deem fit to impose for this irresponsible behaviour on part o[censored]rban company.

The electrician charged me the full installation fees for the ac whereas he should have charged only the reinstallation fees for the indoor unit... He blades me of 1300 by this way... The company was insensitive and dint respond

Hi

Pethetic service by your mecanic and also with your customer care.
1 week before my refrigerater not doing cooling. I take a service from your company for repairing. One person comes and convey that only gas problem in this and take charge of 1500 rs. I aksed him again and again that time check properly and any other problem then i didn't want to repaire but he convey that he check properly and no other problem but only after 4 days it's agin givne same problem and not doing cooling
Now tha same person again visit today and now he said that some other part not working and ask more 500 rs.
When i already asked him during 1st visit that if there was any other issue then he said that not other issue was.
Now please take this metter. I am not paying a single rupees for this.
Also i have not received any call from your side and i requested for call back many time but still not receive

Hello,
I am mohammed riyasath ali, a customer o[censored]rban clap with registered mobile number : +91 [protected].
I am a resident of hyderabad.
I booked a deep home clean slot for 10:00 am - 10:30 am on 29th of may 2020 at around 8:00 am.
My slot request for 10:00 am was accepted but i didn’t receive any service.
I waited till 11:00 am and cancelled the request,
But i didn’t receive the refund.
I want my refund asap. Please look forward to refund my amount of rupees 4499/- as soon as possible.

I bóoked services o[censored]rban company for repair and maintenance and gas filling of my 4 acs last week.. Within 24 hours after serving, all the 4 acs are not giving cool air. I have paid rs 16390/ but i have been fooled by urban clap and nobody listening my complain. They hire local inefficient mechanic who does not know their job. No mechanism for redressal of customer service.

Iam a resident of apex golf avenue sec 1 greater noida west (B 2205) gautam budh nagar we have invited urban clap people for ac servicing and installation of service i guess they have done more then 40 flats they have refilled my gas twice and collected the payment but the gas would not lasted for more then 1 week as per my information at least the company give guarantee of one season in case of likage

I still remember these guys came from sahibabad named javed and pervez now both of them are not picking up the call and ignoring us they have to refill the gas in ac which will be a loss for them.

They were wearing urban clap t shirt if these # were in your team i guess you will loose your credential very soon.

I request you to kindly cancel their licence to teach them lesson.

Phone no of both the technician are as under

[protected] pervez

[protected] javed

Hope you will able to resolve my issues and protect further people from these bloody looters and unprofessional so called techcian.

Regards
Kunal

[protected]

1. I reported an issue on 15th march 2020 for a washing machine repair. The technician came and replaced a part (Pressure sensor) and said it is fine now. The machine worked for a few days and started giving the same error message as before. I paid ₹750 for pressure sensor + ₹249 labor cost + ₹20 protection plan + ₹299 for membership = ₹1318/-.

2. No help could be provided as there was a lockdown situation because...

Its been more then 4 days technician did not come to fix the problem and no one bothered to fix the problem.

Last year we have refilled the ac gas, but it was leaked within a month or so. Now we have decided to go with uc thinking it could provide us with better engineer and with concrete solution.
1) this year feb 20, 2020. We have booked an uc - ac service and repair service. Service engineer visited and confirmed that there is a leakage and took the outdoor and indoor unit for testing the gas leak.
2) 2 days later he called up and said that outdoor unit has a leakage and i need to replace the coil
3) we agreed to that and he replaced the copper coil and confirmed that everything is rectified and there are no other leakages
4) he came and fit the ac and filled the gas and tested - cooling was not that ok, but he confirmed that after a while it will be ok (Charged 6200 rs)
5) we started using the ac from mid march. Though there was no instant cooling, but it was working fine and lasted for 1 and 1/2 month, then started the problem. Cooling was affected and slowly water was leaking.

So again on may 1st we have a raised a complaint in urban clap, and same engineer was re assigned.

1) he visited and re checked and told me that gas was fine (With checking with the gauge), but he need to refill the gas as outside temparature is high.

2) later he said that r290 gas is unavailable so we need to wait untill he get that

3) on may 7th or 8th, uc executive and service engineer both confirmed that gas is available and will be filling it by tomorrow _ after that niether uc nor service eng called, i have called many times but service engineer never picked my call

4) on may 10th i have raised a complaint, and got a call from uc. I have asked to stop the work and repay my amount back. As they are not providing any service but no responce

5) again on may 12th i have raised the complaint, uc said that since they are not able to get hold of service eng, they have asked me to book a new complaint for imediate assitance and they will refund the new booking amount. And i did the same, since it is urgent for me.

6) new service eng came and confirmed that there is a gas leakage and left - charged 280 rs (Uc never refunded this amount)

7) again the compaint raised, they siad that as gas is not available we could not complete the job, i was very frustrated but understood the situation because of lockdown

8) uc said that may 17 they will finish the job

9) may 18th, job was closed without prior notice - repeatedly raised may complaints but uc never called back.

Conclusion :- service engineer might have replaced the wrong item (Since the same issue occured after 1 1/2 month). Or they might have damaged the ac.
So with all this frustration with uc, i request my money back 6200 + 280 rs.

I booked an ac service as there was no cooling. The technician didn't check anything and straight away connected the gas charging kit and claimed to fill the gas. I had my own technician come in a week later as there was no cooling, and he checked to find there was a capacitor issue and that the gas charging was not done. Urban company doesn't respond to me or refund the inr 3500 charged for a service that is not done

I have worst experience with urban clap, it’s way too expensive from any other service provider as per my experience today i had service and repair of window ac two units they charged rs. 7, 998 for this same work my neighbor call hitachi guy they did same work for rs. 2, 200 when i raised this issue with urban clap executive said we are accepting we charged more but we are providing you extra service like 90 days warranty in my opinion...

On 6th april rohit ([protected]) engineer from urban clap came and changed relay of my fridge.in 10 min he was out of house. He didnt check much and said its resolved. While reconnecting he disconnected my stabliser too. When i called same day he said connect after three hours. But when i tried connecting thru stablise even next day fridge wasnt working he asked me to let it work directly as my voltage was stable and there is no need for stabliser.
After a couple of days my fridge started same issue, he came after 2-3days of followup as it was ubder 3 months warranty. This time again within 10 min he declared pcb is faulty. Said now nothing can be done by uc it has to go to whirlpool. He promosed refund of 990/-. Its been more than two weeks neither has he given refund nor is he answering calls
I want my refund immediately