Videocon — Customer care for dth

Address:

201011

Dear Team,
As, I am using your service for the last 8 months and I am facing many problems from your side, my Card no. is"[protected]" in the name of Sumit Talwar.

After complaining so many times and even talk to the Supervisor the result is "ZERO". No one whether your supervisor or engineer are helpful to resolve the problem. As per your Supervisor it will be rectified within 02 hrs after talking to her (Ms.Mansi).I had made the call around 16:00hrs, but still till now no respone from your side. As, per her the engineer will call me, but till now no-one has approach me.

I have made complaint on 26th Mar'16, your engineer come to my home and rectified the problem, after he had left from my place within 5 mins the problem again come and its again show the same thing Single are not coming.

So, after again the call center again they the engineer will visit you to your house within 24 hours.So, this the ridiculous thing when I am complaining within 05 mins it should be rectified at the same moment, as your engineer is within the same area. But the no one have taken such steps, if this is your customer care service than I will give minus point to you.

If you are not able to provide us the service, than I will go for some one else (like TATA SKY or Airtel).

Regards
Sumit Talwar