Videocon D2H — not able to create my own pack as per new trai guidelines

Address:

700135

As per new trai guidelines i am not able to choose my channel for last 5 days. Whenever i am trying to create my own pack using www.d2h.com and infinity app of videocon d2h it's giving error message "your package is not migrated, due to some technical error. Please contact customer care."

As per the instruction i have called customer care several time in last 4 days but they are not able to help me get my channels active. Whenever i have called customer care they told me application is not working please call after one hour. The same statement i am getting from them for last 4 day. I don't know when this "one hour" will be completed.

Now i can only view the fta channels which is free. But in my account they are showing, i am using rs. 460 package. Can you please tell me for watching fta channels i have to 460 par month?

I have recharged my videocon d2h account with 4800/- for one years subscription. As per my plan the end date of my subscription was 20/05/2020. Not it became 23/11/2019. They had reduced my subscription date for showing fta channels. I don't understand what is going on.

Can you please help???