d2h Complaints & Reviews

By mistake i have recharged to my old d2h account[protected] of rs300 could you please transfer this balance to my new account[protected].

Thanks
Sambram

I want to change registration mobile number to d2h

I want to inform you that while recharging through d2h website for my monthy recharge of videocon d2h 'mera vala plan ' of 317 rs i put account no. 20629983 instead of[protected] the account which by mistake got recharged is of customer name - dramandra singh, his rtn -[protected]

I kindly request you to return my money or recharge my account instead of his.

My customer id[protected]
Customer name - nakul raj singh
Mobile no. - [protected]
Transaction from - punjab national bank
Transaction amount - 317
Date on incident - 22/05/2020

The account which recharged by mistake, i am attaching its photo in which all the information is showing.

I have raised a complaint in d2h customer care regarding "smart card not inserted properly e04 error".

Their service engineer visited and remove smart card (Sim like mobile sim) from back of my smart led tv.

Then he rub that card from an ordinary rubber to clean it, and insert that card again in tv.

Now my smart tv works fine...

Hope this problem will not continue in future and i...

I want to change my ragister number [protected]

My customer id is[protected]. My name is jivakkumar khandare but my name and address are wrongly mentioned on account details of videocon as j advocate insted of jivakkumar khandare. So i sent email to the videocon d2h, but they replay me as follows;-

Dear jivakkumar,

Thank you for writing to d2h.

We would like to inform you that we regret to show our in feasibility to process your request regarding "name change" in our records as it is a case of transfer of ownership.

Further, we request you to provide the below mentioned documents for ownership change.

• photo identity proof of new and old customer (Scan copy).
• address proof of the new and old customer (Scan copy).
• no objection certificate from existing and new customer (Format attached).

If you require any further assistance, please do get in touch with us at [protected]@d2h.com or visit on our website www.d2h.com

Assuring you of the best tv viewing experience.

Happy viewing!

Regards,
Mohit chauhan
Customer service
D2h

In fact i bought the product as new. Also the shopkeeper asked me for rs. 1600/- which i was paid. The entire seal product is installed at my home. Because of that, i don't know if i am the second owner of the product. Also, i don't know who was the first owner of the product i bought was. Currently, the product is installed in my house and i am doing all the recharges. Therefore, the product should be mentioned in my name and on my address.

So plz made correction as per documents provided by me to the videocon d2h on their email [protected]@d2h.com

As i am trying to switch on the setup box. It’s not responding. I call to videocon customer service. An engineer has visited and he also told that setup box should be replaced but the videocon customer service totally ignored the problem and giving 3-4 days for service of setup box. Actually setup box needs replacement. So please try to solve my problem and replace the setup box as soon as possible..

I recharged my d2h account on 14th may 2020, it was done successful still it is not reflected on d2h account. Your customer care executives are giving reasons that they have not received payment. Phone pe support say that the payment is done and they gave a reference id too. 48 hours have passed still the recharge is not done yet. The customer service and nodal officer are not replying.
My customer id is :[protected]
Rtn:-[protected]

Trancsaction id:- n2005131055264538030667

Bbps transaction id:- bd01mad6wmpr

Phone pe reference id:- [protected]

Bank name:- bank of maharashtra

A/c no:-[protected]

Recharge amount done:-rs 269.

My package is basic Telugu pack. Only Telugu channels 130/- pre month.
Channels were came before 15minuts ago. But at present all Telugu channels not come. I call to customers care. But they are disconnect my phone calls with my knowledge.

My d2h videocon id is[protected]. I have done two recharges of rs. 400 on 22 april through phone pay and second of rs 450 on 23 april through d2h infinity application. My recharge of 400 updated on same day and being shown in account. But recharge of rs. 450 has not been updated and not being shown in account.in my account total recharge should be shown rs. 850. I approached many time to customer care even dropped many mail regarding this issue but as usual as customer care executives do, they are repeatedly telling me that recharge of 450 has been updated and showing in your account wihtout doing investigation. I have told them many time that recharge which is being currently shown in my account is of rs. 400, not of rs. 450 but they do not want to understand & replying same standard answer. Please either refund rs. 450 or update it in my d2h account.

My id is[protected]
Msy stb is stuck on scanning satellite st2 from today morning. The scanning process complete to 100 but no progress after that and there is no problem in stb itself
I called customer support and talked to mr. Amey the technical supervisor but he said the engineer will visit and it will cost me rs200 for the same.
Why should i pay i already done recharge then for what u r asking money.
My cuusomer no is 96923570
This is so pathetic

Plz change my registerd mobile number Name : SAVITA SHTPA customer id[protected] old mobile number [protected] new mobile number [protected] thanks

All channels are not working from today 4 pm till now,
Then i call to videocon d2h customer care they not receiving the call, after many tries suddenly they receiving the call then i said my problem but they can't take my complaints and cut my call when i am asking her name.

The problem is not seeing any details about any channels on my tv screen only 2 green dot and 1 blue dots are showing and channels are totally stopped.
Customer id[protected]
Rtn - [protected]

I am not able to show any channels even though I have enough balance on my account and channels already subscribed and costumer care complain number not connected me for complain in d2h

Pls change add and name told many times before aswell. Name shubha awasthi. This connection was taken by my father, all amount was also given by my father. He also tried to change name. Name filled is of my brother unnecessarilybrother just signed. Never payed once, my father or i used to pay.. Pls. Change name as mrs. S. L. Awasthi. My consumer id is 1023133

Hello trai,

I am vijayalakshmi, aged 61 located at siva garden, thirumulaivoyil, chennai.
I am using videocon d2h, my customer id is[protected].
I am facing "loss of signal" error in d2h from 26-april-2020. To solve this issue i tried contacting the videocon d2h consumer helpline more than 10 times and i have logged a complaint (Docket number[protected] online, still now i did not receive any response.

As a senior citizen, i am mentally stressed without any entertainment during this lockdown and my money is getting deducted for the subscribed channels.

I kindly request to take strict action on the irresponsible service provider and i want the money deducted from 26-april-2020 to be refunded.

There was one plan we opted for. Untill lockdown due to corona virus it was going fine. But after that in same plan they reduced the validity period from 29days to 20 days unilaterally. And after contacting them, they are giving silly answers. And said that you have added channels but its not true
Our customer id: [protected]
Name: abasaheb shinde
Contact: [protected]

Hello sir,
My id:[protected]
As per your record my name & address is not perfect..
Please change my name & address.
My name: Amralipi Priyadarshinee.
Address: Plot No: 42, Bivab Estate ( Gate no2), Soubhagya Nagar .
Bhubaneswar- 751003

Client Name : Sanjay Vasantrao Kulkarni
Customer Id : 35912681
[protected] d2h disconnected without any prior intimation/alert.
[protected] Recharge of Rs.1100 done successfully using UPI of Bank of Maharashtra. Bank account is debited. But D2h account is not credited. Called customer care but no proper response.
[protected] Sent mail to customer care. When called online, they said by[protected], issue will be resolved.
[protected] Availed credit of 3 days and then recharged for one month by paying additional amount.
[protected] Sent mail to Mr. Sandip, Nodal officer. No response till date. Not even acknowledgement.

Inspite of paying Rs.1100/- towards recharge amount, I had to recharge twice for continueing the service.

Amount paid may be refunded with interest.

1 hour agoDetails
I sunny taken connection of D2H VIDEOCON
customer id:[protected]
residence of : Ghaziabad Lal Kuan chipiyana buzurg, Sai enclave house no b-11
I have complaint so many times but neither I got response nor any response, my channel not visible easily and there is error in screen as well as hang of set up box, why are you not taking any action
I always pay my bill on time still you gave me that trouble, I want my answer why are you not taken. Any action about this, is this suit to your service
I have to switch from this
I have complaint so many times but you all are not giving any resolution why tell me why
Kindly take action otherwise I will switch and take action by own
Contact : [protected]