[Resolved] Videocon — Faulty product

maverickrahul_in

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh

Hi, I from ghaziabad, I had purchased videocon LED TV (VJB32FM-B1A) from J.M GOEL SALES (245, Railway Road, Bazaria, Ghaziabad) against invoice serial no:-224 at 26000 Rs/- on 19-Nov-2013, in 5 months I am getting lines on LED screen & half of TV displays colours in bright mode & half in dark mode. I had lodged a complain at videocon customer care against complaint no:-GHA[protected]. There representative had vie is under warranty & within 5 months of purchase it is having major problem. I had asked what is the price of part if product is out of warranty, according to their service centre it costs around[protected] Rs/- i.e. half of the price of product. Clearly shows it is a major problem in TV set & their is no guarantee also if we replace it after 5 months this problem would arise or not . After which my product would be out of warranty then who had to bear the burnt of this faulty product? Simply to put words I do not want to repair the major part, I want to get it exchanged.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

maverickrahul_in

from Noida, Uttar Pradesh

Thanks for your reply, but as I had conveyed in my previous mail that only 5 months has been passed since I have purchased the TV. And it is having major fault, I am not interested in replacing that part in my TV, what if the problem will persist again after 4-5 months, simply it would be out of warranty then? Moreover can you please tell me how can we trust your "Brand Name" if the major problem is arising in just 4-5 months of span in new TV? Rest is clear from my previous mails, it's a request do not froward me contacts for service engineer also your customer care is not prompt, after so many attempts of calling and been put on hold for more than 30 mins, I haven't received any call, which is totally annoying.So kindly either repay my money back or exchange it with new one else legal action will be taken against the company.

Thanks,
Rahul Yadav,
[protected]

sumit.marwaha786

from Ludhiana, Punjab

Videocon — Balance deducted without any reason

Sir, I am Sumit. My number is [protected]. They have deducted my balance Rs 142 without any reason on 26/04/14. I call customer care they talk to me very rudely and asked me that u have used net last night. But my net is unlimited at night. but they donot listen me any more. Videocon is looting without any reason.

maverickrahul_in

from Noida, Uttar Pradesh

Dear Videocon Team,

Either you do not read the mail correctly or you give automated answers without go through mail correctly, I had refused to repair my tv panel as it is one of major part is @ fault so complaint is pending for part. I had requested you to escalate this matter for change this faulty products of yours. But it seems your are not concerned about it. I am travelling these day on 6-7 may once i come back to Ghaziabad i would look after my legal option preferably what option I am having under consumer court guidelines if in between you guys can contact me & find out some way then it is ok for me. I am reachable on [protected] or [protected].