Videocon Industries Complaints & Reviews

I have registered the complaint on 25th April 2014 but no one yet solved the problem. they are closing the complaint without responding.I am continuously calling the VIDEOCON service center and also the concern person as per the numbers provided by the Executive on the call. But no one is ready to rectify this problem.
details of the launched complaint is
DEL[protected]
Heena Bharara
[protected]

i have bought Video con Next TV from Bangalore Hanumantha nagar Dealer in 2013 . Right from the day one it was not functioning well. In spite of 10 times given complaint it does not work well the technician visit my house could not rectify . Please i request Video con to replace the new TV i was totally disappointed . N.S.Nagaraja Rao (85years)

I have perches a Videocon AC two year back, recently it was not working for that I called at videocon service center at Aurangabad to solve the problem. They said, their is an internal leak of gas and solved the problem and charged Rs.3350 for that but same problem arises only within a two days of servicing by Videocon Service Engineer. Second time they charged Rs. 1100 by saying that another problem occurred in your AC. After servicing of second time still problem is not solved I am trying to contacting to the videocon service Center but they are not giving any respons.

I have mentioned address and contact number of Videocon service Center Below and also attached the billing receipt of all the payment given to Service Engineer :

Cool Comfort
1st Floor, Above HIIT Computers Canttonment,
Near Police Station Aurangabad
Phone No. [protected]
Mobile No. [protected], [protected]
E-mail ID : [protected]@coolcomfortpune.com
Website : www.coolcomfortpune.com

I kindly requested you to please solve my problem. I spent about one month for that problem and Videocon service engineer are not giving any response so that I an registering my complain there, I hope you will help me for that.

Regards,

Shaikh Bilal Rasul
Mobile no. [protected]
Email ID : [protected]@gmail.com

Thanking You

I have purchased a Tv on 14. 04.2014.It is working from that time but from 30th April it is not working.I have called to your service engineer.He came and was taking charge for repairing. But Tv is in warranty period.I can not understand that why is he taking charges for it under warranty period?My Tv model number is VPN21UH/UIA. My TV serial number is[protected].

We have purchased an Videocon AC, Model No: VAC-VS5M3WV2 from Delaer: SATYAM, 165/1, C.I.T. Road, Scheme VII-M, Ultadanga, kolkata-700054, west bengal on 26/04/2014. We found the dealer was provided us an old and defective AC. That was manually packed and any one can guess this is not a new ac its an old one. The back cover was also missing of the AC. As we have purchased the ac for our urgent requirement. we our own gone to their store to collect the back cover but still they provided the one which is not fit to the ac. After repetetive call and follow up they replaced the ac after 2days. the next day at the time of installation videocon service person found that there is some issue in gas volve in compressor. we called the dealer to replace the compressor this time but they told us they will send a separate service person to check. The whole day we are calling to know when that is coming to check the answer is like yes he is just left from our showroom will be reaching out to you and after 9 pm the phone got switched off the dealer. The next day the service person comes and told he even can't help to resolve the issue. this needs to be replaced by the dealer. Again i called the dealer to replace the compressor on the analysis of service guy. But a lady just kept my call on hold and left for 10mins. and for next 15mins the number got busy. while i called back and requested them to replace the compressor. again a word:" We can't deliver today, may be tomorrow." I never expect these kind of dealer available for Videocon . for this i would give videocon product 1 out of 10. I request an immediate respond to this from videocon customer service and action against the dealer.

Please have your technician around Chandivali get in touch with me on [protected]. I have registered complaints before but no respose. Also the nos provided by you'll mostly cheat us and give us much higher rates for products than the actual cost. Please have a trusted videocon technician get in touch with me. Thanks!

Hi, I purchased a Kenstar Air Cooler on 6th April-2014. On the very first day i found that there is a leakage in its tank. I called customer help desk and i got a complaint no "HYD[protected]" A tech visited my home on 3rd day however I have been provided a time limit of 48 hours for the same. Any way he also confirmed that there is a leakage in the tank and it needs to be replaced. I asked him that its a manufacturing defect so why should i go for a repair? i should get a different product. He told me to raise this concern at help desk. I called help desk then and there and that time i felt completely cheated, helpless and disappointed because they told me to contact dealer for the same. I do not think its logical that Videocon is manufacturing a product and in case of any manufacturing defect i am advised to reach back to dealer? Really nonsense. Well finally i compromised with the situation and told tech to replace the tank only. Up till now neither i get any response from him nor my tank has been replaced. I called customer help desk several times but all the time they said that it will be done soon. Videocon is a reputed brand and what are you providing to your customer? Would you think that i will suggest to buy your product to any one ever in life? This is the worst and most unresponsive service i have ever experienced. I am trying to manage some time so that i can reach out to consumer forum to file in a complain for the same.

To [protected]@vdcl.in 18 Apr Dear Sir, I have purchased 1 tab videocon model no--VA75K on 19.03.2014.From
very next day it starts giving me trouble as there was no internet
connectivity. and camera problem., i contact your service centre at
Laxmi nagar and handover the tab to them.on
23.03.2014. Again on 04.04.2014 i contact at service centre and they
handedover the set to me saying that now it is working ok, but again tab
is giving me same problem.I
already lodged the complaint on customer care two times, comp
no[protected],[protected] but till no solution provided. I request
you to replace the tab with new one as this is defective one otherwise i
will approach to consumer forum.regardsDharam Dass[protected] Reply, Reply All or Forward | More


To [protected]@vdcl.in 21 Apr till date not received any response from your side.pls look into the matter.


To Support Apr 22 at 12:20 PM Attached find the same.pls do the needful. Reply, Reply All or Forward | More Support Greetings


Mr. Das, We apologize for the delay in updating the service support
status of your Complain. Please be assured that our team is working on
the same. We would get back to you with the exact s Apr 22 at 6:24 PM Me To Support Apr 24 at 12:51 PM


Dear Concern, I am very frusted with your work style, so plz change your attitude, i am not your dept holder, So plz conform me ASAP, Only Repalcement Reply, Reply All or Forward | More Support


Dear
Mr. Das, We apologize for the delay in updating the service support
status of your complain. Please be assured that our team is working on
the same. We would get back to you with the exact status Apr 25 at 6:08 PM Me To [protected]@videocon.com Apr 26 at 4:57 PM Reply, Reply All or Forward | More Me To [protected]@udcl.in Today at
5:53 PM Still no action taken, waiting for your reply/phone call. Reply, Reply All or Forward | More

i HAVE PURCHASE MY TAB DATE 19-MAR, BUT ITS FOUND NEW DIFFECTIVE, I HAVE MANY COMPLAINT LODGE ON VIDEOCON SERVICE CENTER.


To [protected]@vdcl.in

18 Apr
Dear Sir, I have purchased 1 tab videocon model no--VA75K on 19.03.2014.From
very next day it starts giving me trouble as there was no internet
connectivity. and camera problem., i contact your service centre at
Laxmi nagar and handover the tab to them.on
23.03.2014. Again on 04.04.2014 i contact at service centre and they
handedover the set to me saying that now it is working ok, but again tab
is giving me same problem.I
already lodged the complaint on customer care two times, comp
no[protected],[protected] but till no solution provided. I request
you to replace the tab with new one as this is defective one otherwise i
will approach to consumer forum.regardsDharam Dass[protected]


COMPLAINT NO[protected],[protected]

Hi ! Complain no jod[protected] date :30/03/2014 Bill on Name of : Om prakash Kothari Still Not resolved. Details : Purchased a washing m/c on 08/04/2014, from Banswara Electronic, (agent).I have original bill and Guarantee Card. I had problem in my m/c and i complainet to videocon authorised dealer at Banswara (Raj) 327001 Along with Copy of bill and guarantee card On Date 14/03/2014. service man from videocon cam and removed deficitive PCB and took with him. After that no response is been received till 30/03/2014. After that we had again call customer care and received Complain no jod[protected] date :30/03/2014. Then on 10/04/2014 videocone service person came and informed us that your machine is not under warranty. and given us old faluty Pcb back to us. Provide him the original bill and warranty card but he said that the bill is forged and he refused to replace pcb under guaranty period.sir i am genuine customer and the mechanic is deliberately harreshing me for money (3500)rs. Also getting sms from company that your warranty expires on 28/04/2014 for amc with attractive discount call xxx no. ( This proves that we are registered with videocon and m/c is under warranty.) Having original bill and warranty card with me. Requesting to help us by resolving this issue. Om prakash kothari

Dear Sir/Madam,

I have purchased the Refrigertor from Snehanjali showroon from Mira Raod on Aug-2013 however from last 3 days refrigeraror is not working and even after lodging the complaint to customer care of Videocon no one is responding.

I am very much upset and due to technical error its affecting my day to day activities.

Will request you to intervene and resolve my issue.

Thanks/Rgds

Ankit Shah

Hi, I from ghaziabad, I had purchased videocon LED TV (VJB32FM-B1A) from J.M GOEL SALES (245, Railway Road, Bazaria, Ghaziabad) against invoice serial no:-224 at 26000 Rs/- on 19-Nov-2013, in 5 months I am getting lines on LED screen & half of TV displays colours in bright mode & half in dark mode. I had lodged a complain at videocon customer care against complaint no:-GHA[protected]. There representative had vie is under warranty & within 5 months of purchase it is having major problem. I had asked what is the price of part if product is out of warranty, according to their service centre it costs around[protected] Rs/- i.e. half of the price of product. Clearly shows it is a major problem in TV set & their is no guarantee also if we replace it after 5 months this problem would arise or not . After which my product would be out of warranty then who had to bear the burnt of this faulty product? Simply to put words I do not want to repair the major part, I want to get it exchanged.

Respected Sir,
Subject;; Bad Quality of Battery & cheats customer with service centre.

I m from tamil nadu. My Relative suggest to complain about that problem.
I m facing second time of BATTERY BACK-UP PROBLEM.

I buys VIDEOCON A15 Mobile from Flipkart At Price :: 3300+,
after 3 month, I m getting problem of battery backup or Charging issue.
I refer my cell to my nearest service centre CELL TECH - EGMORE...

They Said Due to felt down you mobile. I was alert after that felt down my cell. I think, due to my fault my cell may broken. but my friend told that due to service centre man, my cell was broken.
I excise at that time but my mobile was charging but only switched off automatically... only that problem. I dont know who have done the mistake first.
..Servce centre man told that,
Your charging socket has broken, and we have to change mother board of mobile and charged 1800 rs at that time i was silent and keep changing ... they charged Rs 1800+ Changing battery(Rs 200). =2000.
This incident was happen in november 2013.
(THEY EVEN DONT RETURN MY DAMAGED MOTHERBOARD) & They said that we keep for observing and researching.

I dont know they even changed that Mother board or they repair and give it to me.

I was fool... If i can pay just 1500 more only...I can get the new one cell.


Now Again Im getting same problem 2nd Time, BATTERY BACK UP PROBLEM & I fear to go to Videocon Service centre...bcoz again thay may say that change your cell MOTHER BOARD.
How many time, I will change mother board.

As per my view, thay have repair & gave the same motherboard to me. So that again i got problem.

This time, There is no mistake from my side.


I m student.

Sir VIDEOCON is cheating with their service centre & make us fool...even they have no any Toll Free number.
so that directly contact to their representative.
Every call goes to nearest service centre.

I buy my mobile in Aug-Sept. 2013.

I want free repairing of my mobile or Give my mobile back to videocon.
Its only 8 month old or after changing motherboard and battery thn my mobile is just 5 month old.

There is very bad experince with Videocon.

I have a problem that i forget my or leave my invoice recieve at my home. I m studying outside from my home.
There is one way is that They can get the detail about my mobile from IMEI.

If service centre say without Reciept i cant do then They are BIG! BIG! BIG! Cheaters.

I give my all info nd service centre and company can know about my mobile throughy IMEI number.t

I want replacement Or either repair my mobile at free of cost or return my money nd get back you mobile.
In cost of Mobile:: 3300+, I have already paid 2000.
I can't pay any more.
Otherwise i will go for more issues.

My name::
KUMAR MANIRATNAM
[protected]@gmail.com
[protected]
Model:: VIDEOCON A15

Sir, I purchased 3 split A/C on 29.12.2011 at JK home appliances - sholinghur. It was working well, one those A/C the remote sensor is not working. Please contact us to solve the issue. Make : Videocon Model No: VBS33 capacity: 1 Ton What will be the problem? What is the service charge? What will be the spare cost? can you send service engineer to sole the issue? please do needful, contact at the earliest and solve at the earliest Thanks and kind regards V.Sivaraman Sholinghur web: www.sholinghur.net email: [protected]@sholinghur.net

Sir, We Have buyed Videocon VT85c Tab 1month Ago And in 1month it occurs Some Battery Problem We have given It In Service Centre, Adress: hardy Complex, shop no:26, MG Road, Secunderabad... ... But the service Of videocon Service So Badlyy And Not Good ... And they Behaving So rudely With Customers ... So we decide to File Complaint ... So plz Solve the problem As Soon As POssible ...And service center Job No: ANP[protected]

I, have purchased Videocon Fridge Model No:DX-245 from, Tarang Electronics, Sree colony R.K.puram, Secunderabad.Phone no:[protected], invoice No:177, within two years it is not cooling, I have gave complaint and repaired it for my surprise it again not working with same reason again repaired it Paying 900/- Bill no:052 on 25/03/2012, again it is not cooling on 07/08/2013 again paid 900/-towards servicing charges I have paid Rs.900/-bill no-007125, ttoday again it is not working I have complained to videocon complained to Videocon complained no to videocon complaint no:HYD[protected], dated:18/04/2014, all my vegetables, curries have spoiled, I request consumer court to take strong action againist videocon for giving defective Fridges and deceiving common people and also our hard earned money were lost, we have to spend amount again middle of this month and also guests were there with us we are suffering like any thing.I request, Indian consumer court to take strong action againist them and replace my Fridge, early action very much appriciated because again sunday is coming on this hot summer we have to suffer.Thanking you. Yours Faithfully, G.Vijay Kumar Sr.Officer.Agrasen bank, Cellno:[protected]/[protected]. R/o, Flat no:204, Sai Krishna Arcade, Kakatiya nagar st No:7, Neredmet, Secunderabad.

I have purchased Videocon Tablet VT85C through online from Suman Enterprises, New Delhi INVOICE NUMBER : 74C426/13-14/195042 on 07 Jan 14, After one week tablet not charging properly.I have repaired through Krishna Mobile(Auth Service), Barmer.They charge Rs. 250, Again creates same problems during Feb last week and I have handed over to Krishna Mobile, but not able to repair due spares not available. Due to this, I have sent to Rankawat Mobile care, Jodhpur, they charged Rs 350/-, But problem not solved till Mar 14. Again I have gave to Krishna mobile for repair. They sent to service center Jaipur on 22 Mar 14.After lapes of one month Tablet returned from Service centre with IO open not able to repair. I was contact Mr Ramnebas, Jaipur Ph : [protected], he was not gave any fruitful answer and he told your Tablet not under warranty. Request advise how repair under warranty my Tablet

your service are very poor. nd your 3rd class technicion are very very poor (mr.rajjak, from svc company jaipur) he is not serviced my ac. at right time. and when he service ac after that my ac is still not working. before service the ac its working properly. and i call him for only normal service. now tell me the company authorise person what i do now ?

Sir, I Booked Two nos 32" FHD LED TV Model: VJW32FH-VF on 10/04/2014, Your Market personal PARTHA SEN tell me please NEFT Rs.52100/- for these. After that, I NEFT Rs.52100/- of VIDEOCON INDUSTRIES LTD, A/c No. VILS552884, HDFC Bank, Sandoz Branch, Mumbai. After One days of NEFT, PARTHA SEN call me by Phone and tell the booking model is not available. The available Model 40" LED is available & please NEFT of the balance amount as early to delivered the materials. The date is 11/04/2014, time 15.25hours.(Approx) It is not possible for me this time, because the customer need 32". After discussion of my customer I agree about 40" LED TV. And tell PARTHA SEN please collect the balance amount & supply the materials. PARTHA SEN collect cash for supply the materials on 14/04/2014. The commitment is false because no Billing will be done this day. I & my party also ask PARTHA SEN over phone for this, he ask the materials on road for delivery. But the materials not to reach today now. After that I contact SANDEEP WALIA for these he tell me please contact me for these because, PARTHA SEN not to know the Official procedure & Tell me Your Billing is done on 16/04/2014 & materials delivered on 16/04/2014. Today SANDEEP WALIA not to receive my Phone. After a long time of calling he received my phone & tells me the materials delivered on 18/04/2014. I think The VIDEOCON Co. is an Indian Company with good faith in business and they also maintain delivery schedule & commitment. But it is wrong for me & my customer also. Because you are not maintained your commitment & also your marketing personal are lier. It is bad for your business & also my business because the parties are not received the materials. They ask me to supply another brand of materials except VIDEOCON. At this stage what I am doing, because I am a very Poor Businessman. Please take care for your commitment & take responsibility of your marketing personal for good of VIDEOCON INDISTRIES. Thanks & regards Ashis Biswas Proprietor For M/s. STAR ENTERPRISE Mobile: [protected] /[protected] E-mail: star.[protected]@gmail.com

Hello I bought Videocon fullyautomatic washing machine from Vijay Sales, Borivali (W) on 03-Jan-14. Having tried LG & Samsung machines earlier for long time; decided to go for Videocon as a step to get acquainted with Indian brand. But my decision proved wrong as the machine's pulsator gone faulty within 4 months for purchase left me wondering on quality of washing machine. I am really skeptical as to how long the machine will survive for use if parts go faulty in 4 months. I logged complaint MUM[protected] on 07-Apr and still awaiting for replacement part as on date 15-Apr. Service center folks are unaware when will it be shipped and as a typical Indian customer I continue to suffer. While I am regretting about my decision to go to Indian brand Videocon and awaiting machine to get repaired, my sincere advise whoever planning for this brand, think TWICE. P.S. – Ain’t against Indian Brand but experience makes me think so.