Videocon Industries Complaints & Reviews

I have purchased a videocon led tv on 10-dec'17 from vijay sales and it stopped working on 14th april'2018. I have registered a complaint on 15th april'18 but the customer service of videocon is the worst you can ever experience.

There customer service staff is merely a joke and is really pathetic. The only thing they would tell you is your issue would be resolved in next 24 hours and i have been hearing this since last 20 days approx and one of the no which they would give you for escalation would never pick p the call. I am wondering that videocon as a company is a actually paying these guys in the name of service. I am still trying to find a guy who can help get the problem resolved.

Complaint number:- gha[protected]

Regards,
Abhishek

Maine led tv 40inch purchase kiya tha 12/6/2017 ko.. Tv on nai ho raha tha 1/5/2018 se so maine complain ki aur mujhe 2 din lage complain karne me.. Phr ek service karme ke liye person aaya usne btaya board kharab hai aur ise badlna padega usn order lga diya but abhi tak kuch pta nai chl raha servoce centre p puchne pe wo kuch bol nai rahe hai keh rae hai ki aayega jb part tb lgega abhi pending dikha raha hai, ye kaisi service hai bataiye?? Jald se jald part available karaiye aur meri tv repair karwaiye please
Complaint no-luc[protected]

Brand-videocon ac
Serial no[protected] complain no-gur[protected]
Service manager no - [protected]
Service manager name - kamal
My part of videocon ac (Cooling coil) was not working since november which comes under warranty. I had made a complain in november then they said to close the complain and they will provide service in feburary. And then in feburary i again lodged a complain but till now nothing has been done. They are not repairing my ac. It has been 2 months since i lodged a compliant.
My name - ashok srivastava
Mob no - [protected]
Complain no-gur[protected]

Hi team,

I purchased a 32 inch videocon tv as per diwali offer norms published in toi newspaper dated oct 31 2015. I choose mentioned retailer ie pirgal electronics and from them i purchased my tv on 01 nov 2015. On 23 apr 2018 i registered for tv service thinking i am covered under their 5 year warranty but then to my surprise i came to know

1. Tv sold to me is a 2 year old model ie month/year 092013 instead of 2015 (01/11/2015 date of purchase). If they would have sold the tv of 2015 manufacturing model then i would have definitely got the 2 year default extended warranty.

2. As per the offer i am supposed to get 5 year warranty as during purchase of tv retailer told me that in warranty card only 1 year warranty comes and extended warranty will be applied automatically when you go for installation from videocon.

I have the purchase bill, toi news paper offer cutting which has diwali offer terms and condition of 5 year warranty condition that tv has to be purchased between 10 oct15 - 15 nov15 and i have purchased my tv within that range only ie on 01 nov15. I have warranty card of 1 year but as the pirgal electronics lied and told me that this 1 year warranty will be extended when the videocon team will do installation and the warranty will be extended
To 5 years in system.

Now when i am trying to use my 5 year warranty then service person is asking for physical card and same i requested from pirgal electronics and they denied saying videocon company got bankcorrupt and they don't want to talk to me and they cannot give me warranty.

The service person is asking for the extended warranty card which was not given to me by pirgal electronics and now i am not able to service my tv and the repair cost is around 5000 and i purchased this tv for extended warranty benefit only and same i am not able to use it instead purchasing in offer and provided them full money to prigal electronics. Kindly help me in getting my 5 year warrany.

Thanks
Yatindra
Yatindra. [protected]@gmail.com

I have paid an amount to recharge my d2h videocon connection no[protected] in the name of rajdeep singh s/o gurdev singh but was neither credited to my d2h account nor refunded to my saving account from which payment was made till date. The recharge was done on 29/04/2018 vide ref. No.[protected] and[protected] for rs. 32/- each. As i have talked to d2h customer care but not getting proper answer to my query.
Kindly resolve the issue for crediting the amount either to my d2h account or my saving a/c.

I have registered for service about my led tv 32. Which is in warranty, when your executive came we explained him the problem is not consistent but it occurs most of the time. When he arrived he did not touch the tv and said it might be cable issue, and took 350 charge even tv is in warranty, did not have the receipt. Again next day we sent him video recording, then he said i will come tomorrow and take charges again. But still he did not arrived, i did follow videocon consistently since the day but just one email reply no action further. Kindly help me to resolve the issue as earliest.

I raised the compliant 18th April 2018 regarding set top box remote not working need to replaced. (customer#[protected], name-shivakumar), & mailed also not responding at all,
till date complaint not yet resoled and I check with customer care they are telling your complaint is closed.
I contact with nodal officer Karnataka they also not responding
please take the action please do the needful for the same

lokesha
[protected]

My id[protected] a/c no. 17002782

i am getting signal from 1st may 2018 3.30pm onwards.
given complaint to customer care, they promised me to rectify within 24 hours. But still no body come . I called so many times to customer centre but there no proper answer. without watching channels through d2h, my balance are getting down for two multi connections.

videocon become worst now a days.

selvaraj
[protected]

Hi d2h,

Subscriber id[protected]
Name shafique khan

I have associated with you for more than 7 years but from last 2 years i am fed up with your worst service and customer exp. After every 4-5 month your setup box started problem. After your visit you give the solution of replacement and make me assure that this will be now fixed and no issue,
But after 4-5 month again the same issue and the solution is same replacement of set top box,
Last time you told me that the issue is with the setup box model what i am using and you gave me new model without recording. But after 1-1.5 month i am on the same track your box started miss behaving. Again you are asking for the visit charge.
I done know how you will recover you customer in this competitive market.
When i say i need to moved out from you and switch over to another operator.

Sir
Sub: videocon paisa vasool offer 2010

I had purchased a satellite (Lcd dth), videocon tv and obtained a bond for rs 11, 000/- to be redeemed after 6 years and 11 months. I had sent the following documents to the universal digital connect address in aurangabad 431 105 on 12th nov 2017.
I had sent 1. Original bond no 19140 for rs 11, 000/- duly signed 2. Copy of bill of the bangalore dealer girias, 3. Aadhar copy. 4. Copy of passport. 5. Copy of cancelled cheque.
Subsiquently they asked for copy of pan, which was also sent. I had asked them to send money to my bank account. I spoke to the concerned people several times and they were replying that money less tax will be sent shortly, which never happened. Now if i give a ring to their phone[protected], it will always be busy and i think the phone has been disconnected for not paying bill. I wonder a reputed company like videocon is avoiding payments. Hope good sense will prevail on the concerned authorities to make payments and gain back their reputation. Thanks

Srinivasan
# 355, 6th cross, ct bed, banashankari second stage bangalore 560070.
Mob [protected].

We bought videocon (Model no vkg50fh-fda) from vijay sales borivli east on 27.05.2015 under warranty (3 years) for rs. 55990 (Aprrox. 56000) requested for repair : mid of february 2018 since the part of the tv was not available, they offered replacement with a new videocon tv of 50”. We surrendered the tv by visiting the factory of videocon on 19.03.2018. We were then promised that videocon tv (Model no. Vnv50q549samp) will be given. But later on we were asked to pay extra rs.5000/= cost of new led rs.43000 (Currently in vijay sales). There are only two models of videocon that are available with their valuations currently in vijay sales. 1. Model no. Vnv50q549samp 2. Model no. Vnv55q549samp we had asked for the 55 inches tv cost quivalent to our previous led. They had given us options : 1) we will get old model's new tv as replacement. 2) we can pay 5, 000₹ for led of 50” (43, 000₹ vijaysale price). 3) we can pay 17, 000₹ for new led of 55”. (Valuation 54, 000₹ vijay sales) we asked for opting the option 1... To which we were told that the tv is not available. As we donot want to pay since led was under warranty

Dear sir/Madam,
I am the customer of videocon DDB LED SMART TV *SERIAL NO* 6387471 which was bought by us on “14 March, 2017 “ nearby Shop Vijay Sales (Konarak arcade, Bldg No -D, Gr flr, Gharda circle, Dombivli east) ..
Since we hv bought the TV we hv Display damage for that the mechanic has charged 13390 in which 12800 Display and 590 der charges.We have made payment sincerely but we hv recieve the display changes irrational dat it shows blur pictures.. As we are contacting the office they are giving lame excuses to us..
Plz take actions as soon as possible or else we r going to File an complaint regarding fraud case as our 13390/- is been wasted !!
I am sending enclosures of Videocon bill and replaced display bill i.e. worth Rs 13390/-

The Videocon Airconditioner that I have, gives some abnormal noises.
As the product is under warranty, I tried calling the customer care number, sent service SMS as suggested in the recorded voice, sent an email of the issue and also logged an online complaint in their website as well. Every time in the phone call, there is a recorded voice saying; "All customer service executives are busy" I have literally waited for almost 16 to 18 minutes for a couple of times. There is no end to it. I'm really stuck with this and no clue on what next?
Videocon's service is very poor.

There customer service number not working
I bought a 3d tv for inr 60000 from vijay sales, delhi, lajpat nagar.
Its display failed last year and they replaced my tv with non 3d tv. Replacement tv failed again. I sent svc message to 53030 as per their website, with no response till now. I am no where now. Not sure whats going to happen next. Will i loose my 60k.

We have shifted our residence from howrah to kolkata on 16.04.2018. We have contacted Videocon D2H Customer care for de-installation and re-installation. De-installation was completed on 14.04.2018. But for re-installation we are facing great problem. We have made several complaint since 19.04.2018 for Re-installation vide compalint number
Complaint no.[protected] dt 19.04.18
Complaint no.[protected] dt 20.04.18
Complaint no.[protected] dt 24.04.18
Complaint no.[protected] dt 25.04.18

In all complaint they have assured us that Dish will be re-installed within 24 hiurs. But No engineers has responded for this. Besides this complaint we have contacted several time with customer care. But they have given hollow promise
kindly guide us

VIDEOCON D2H CUSTMER ID[protected]
NAME -PRABIR KUMAR CHAKRABORTY
MOBILE NUMBER-[protected]
EMAIL-prabir.[protected]@gmail.com

Thank and regard

Prabir Chakraborty

My id is[protected]
Msy stb is stuck on Scanning Satellite st2 from today morning. The scanning process complete to 100 but no progress after that and there is no problem in stb itself
I called customer support and talked to mr.amey the technical supervisor but he said the engineer will visit and it will cost me rs200 for the same.
Why should i pay i already done recharge then for what u r asking money.
This is so pathetic

My videocon d2h customer id:[protected]
Complaint no:[protected]

My videocon d2h is not working since 11th april, 2018. I informed their customer care several times. Customer care confirmed me 3 times (On 3 different days) that they were sending their technician on that respective day. But no one attended to resolve the issue till now.

Restoration of the service is very urgent for us.

So, my request to videocon d2h team, please confirm if the resolution of the issue from your end is possible or not.

Regards,
Subrata nath
Mob: [protected]

I want to change my registered mobile number in vediocon d2h. As am not using my previous mobile number anymore.
How can i change my old number to new mobile number.
Now my vediocon d2h connection is interrupted so i want to continue my service. For that i want to change my registered mobile number.
Kindly plz help me out for this.
My customer id is[protected]
Tia.

In dated 13.04.18 arround 6.00pm service not available. Customer
Id[protected]. And call customer care registered complained. Complain
Id[protected] but no engineer visit 14.04.18. Then call customer care
They again complain logg id[protected]. They assured resue resolved
Within 48hrs. But no one dnt call back in your side. When i call back
After six days your side replied call closed engineer side, why closed
With out in my permission? In dated 21.04.18 again complined logg in
Customer care they have replaied issue resolved within 48 hrs and last
Call logg id —[protected].

Please help and do the needful solution

Hello sir,

I registered a complain that my videocon d2h is not working. I kept on complaining for 3 days and then the engineer came over. When he came over he did a temporary fix by fixing it with tape and said part he will install later and took money from my mom. Engineer came over to my place took rs 200 cash from my mom and you guys also deducted rs200 from my account. I have been complaining about it for past 4 days to credit the amount to my account but nothing is happening. Can you please help me out.

Thanks,