I have purchased split ac from videocon vsm55, on[protected]. The contact number written on ac is[protected]. Now it is not working. I called them, but issue is phone number is not reachable. Then i called customer care at [protected], on[protected], they told that they will send technician in 24 hours. But till as date[protected], they are not sending any engineer, infact they are shouting telling, i[censored] call again, we will delay more.in present, temperature of ahmedabad is very high and my father is also heart patient, but they are not sending any body. Please ask them to repair the ac. Company name : videocon type & model: videocon split ac date of purchase:[protected] under warranty: yes amount paid: 30250 imei no or serial no:[protected] service tag no.: name & address of service center: videocon phone no [protected]
Videocon Industries customer support has been notified about the posted complaint.
May 16, 2020
Updated by vikas31081991 I have already provided them complete address on Phone and mail, then also they are asking pin code and increasing time . They are not solving the problem.
May 17, 2020
Updated by vikas31081991 The technician of Videocon are telling that the will repair the AC if it is not in warranty, but for AC who are in warranty, they will not do
May 20, 2020
Updated by vikas31081991 Issue not resolved
Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.
Thanks & regards
Can send it if you give me the correct email as [protected]@d2h.com does not seem to be a valid email address.
Possibly as a response to this complaint I got a message from one Hardol singh from your [email protected] saying that refund is not possible without even looking at the previous extensive correspondence with both [email protected], [email protected] and
[email protected].
Your customercare has said the money was refunded but apparently it has leaked to someone else, if what they said was true.
Regards