Videocon Industries Complaints & Reviews

I had purchase a Videocon LED 99 cm VKZ39FH from Croma Retail, Pacific Mall, Sahibabad, Ghaziabad – 201010 on 4th April 2015. The details of the purchase are as below: Invoice No. SLF02A[protected] Videocon LEDTVVKZ39FH09XAF Product Serial No.[protected] Videocon sent a person for demo on 7th April 2015. At that time our DTH setup box was not working as the service provider had blocked it. On using the TV we found that there was no picture in half the panel. We lodged a complaint (no. GHA [protected]) with Videocon customer care on 10th April 2015. The engineer came from Videocon today and informed us that the panel needs to be changed. We do not want a panel change on a brand new product with a defect. We want the TV replaced. We request you to get the TV replaced at the earliest.

Respected Sir/Madam, I have a purchased a videocon prepaid sim no.[protected] for Rs. 250 which got activated on 9 th April 2015 with the mail balance of Rs. 199 and 1 GB free Internet. Between 11 to 12 April 2015, my main balance was unnecessarily deducted by Rs.10. On 12.4.15, i.e. Sunday when i called your customer care executive around 5 p.m. he didn't gave me a satisfactory reply & said that i downloaded something due to which balance was deducted. I just called for 15-20 seconds on a number to activate my free internet access for which 20 paisa were deducted. Thereafter, i just surfed intrernet & my internet is free. I asked the Customer care representative to raise my complaint but he didn't raise my complaint and neither forwarded my call to senior official. Today, again before putting my complaint in writing I called at customer care and a customer care representative named Hardeep also didn't raise my complaint and when I asked her to transfer my call to senior representative she said he is busy attending other calls. I am a new videocon user and an experience like this will make me switch to another company. Kindly, refund the balance deducted and treat it as urgent. Kindly look into the matter and refund my balance as soon as possible.

I purchase Refrigerator in 2010 june Gurgoan. In refrigerator compressor have 5 yrs warranty as per manual. now when i file a complain my refrigerator is not working then they tell whatever problem will their, but you have to pay visit charges. 300+service tax. In customer manual or other their not mention they will charge visit charges. what is the company policy. quit possible company provide free of cost visit or local customer care charge unnecessary visit charge to customer. I talk to Sourabh - contact no [protected]. he told me he can't provide service without visit charges. please help me for this problem

Iam using your services since last 5 years, Iam always happy with your services, But to my surprise that i am receiving very bad response from your customer care center my last three cal were totally neglected by associate and senior of that particular department as well, That customer care executives are not having manners of talk to the customer and also not having the product knowledge.I have activate name caller tune on my number one week ago, But yet it has not been updated even after three calls to customer care, Kindly take the corrective action You are also requested to train ur customer support associate properly also sorry to say that i have decided to port my num to any other network. Rehard's Bhuwnesh

My name is Pradeep and my phone number is [protected]. I got 3 messages continue at 3:45 AM, first of them was that I have 20 MB data left, second was, I have 50 MB data left and last was that I have 100 MB data left. And today I have no balance in my account which was around 62 Rs. when I slept. now if consider that 100 MB was first message then 50 MB and at last I got 20 MB left in my account and all messages were of same time 3:45 AM. then please tell me how is it logically possible that you should charge me from my main account. I want my money back. please help. that was a big amount for me. Thank you!

I never seen such type of cheaters ...i jst call them asking for some kind of help...and after disconnecting the call they own there own start recharging different packs ...and my balance is getting deducted from my main account balance...and when i call them again they jst listen and disconnect my call without solving my problem and giving me proper answer...!!! Even there service quality is bad there internet speed is like turtle...

sir i got a new air conditioner from above details, (date of purchase ;8/4/15sir he send personal fitter.i asked why u not send company fitter. he deined .on opening their is dent in compressor .sir distributor not take any responsbillity. date of purch

I have a retieler on my shop no videocon sellsmen come on my shop plese do needful in this metter My Shop details- Name-Balaji Zerox Address-1042 Shantinagar Nana Chiloda Near Radhe Kishan Bunglows Ahemdabad -382330 Contact no-[protected], [protected], [protected]

Good evening I bought one 40 inch Led tv from kannur Nikshan Electronics Kerala the purchased date was[protected] . My Tv was not working last week it self . i made a complaint on that showroom and[protected] videocon service man come to my home and check the tv and he said that the parts is not avalible at kannur . it wil take 2 days and with in two days he will clear the problem . But there is no positive reply yet . I am waiting for the service almost last 8 days can u please arrange the service as soon as possible Thanks & Regards U T Jayanthan . [protected]

Dear Sir/Madam I have Purchased the sim card number [protected], before two days. I had got initially balance of Rs.40 and 200 MB internet data free. Now After two days, I tried to call with the videocon sim, balance is nill. I had call to customer care, cc executive replied that without any charged call done, I have used internet, (wherever I have got it free data) so due to usage of Internet, I have lost my balance. Kindly request to you for the revert back my balance, otherwise I will go for number portability. Regards, Urmil Bhavsar

It is not even 2 years that we have purchased the videocon air conditioner 1.5 Ton - and the compressor failed. We registered the complain and the company said that the compressor will be replaced and they charged me Rs. 2500 for gas filling. With in 1 day again the AC Stopped working and when the service technician came he took the machine and said that now there is a problem with the conduit and the conduit has to be replaced and now the company Videocon is again asking me Rs. 3500 for the same. I already said when you have replaced the compressor it was your duty to get the things right before delivery. the AC was purchased for Rs. 25000 and in 1.8 years they are asking me Rs. 5500 for the same. I dont know what kind of company these people are managing and running. I am still being following up with them and asking them about my machine they are not giving the things in writing to me. My AC is with Videocon since 15 days and there is no revert from their end. Dont know if i must file a law suite for such small thing ? they are saying me AAP CASE KAR DO HUMARE UPAR HUME KUCH FARQ NAHI PADTA.. i HAVE ALL THE NECESSARY PROOF WITH COMPLAIN NO. AND DETAILS OF THE COMMUNICATION - EMAIL AND SMS. the two complain nos are : - - AHM[protected] Dated:[protected] - AHM[protected] Dated:[protected] Please get in direct touch with me for any documents to be submitted. thanks

I had bought Videocon split ac last year April Month. For installation people come properly. I Have free service for first year. So during this year I register 4 times for the service of the AC but every time executives cancels the complaint with various reasons or they didn’t respond at all. My latest service request on 25th March2015 with reference no THA[protected]. which was also unattended . When again make complaint on after 4 days that we will immediately take the action, but even after 2 days of that no executive call or reach to my home for servicing .

Sir, i have a Air conditioner of 1.5 ton, now i faced cooling problem in it so i complained it on service centre (Comp. no. AGR[protected]) and Compressor of AC has 5 year warranty and its in warranty but still i m not getting proper response from them. Name- Abhay kumar Rastogi Contact no.- [protected]

I purchased a new led tv of videocon on 24.3.15 from capital electronics rajarhat, kolkata-135 . installed on 24.3.15 at 9 pm with d2h cstomer id[protected] . picture not coming from next day ckd by videocon tech both d2h & tv said panel u/s on 28.3.15. local dealer of capital elec, rajarhat not responding properly need immediate replacement with new one.details are given below- medel no-vkc22fh. company -videocon, s/l no[protected], deler- capital electronics kathgola Rajarhat Kolkata-135 customer is harassed by purchasing new tv of videocon which is defective . pl look into the matter immediately. tks .r/r

Dear Sir/Madam, I purchased the refrigerator on 6th jan 2013 and used one year and after that this was giving problems like gas problems, cooling and now again it is giving cooling problem. I made complaint on phone and person visited home and he said we need to replace freezer and it will cost Rs.3200 more, I already incurred 2000 on this within a 2 years of purchase. I want you to please replace this freeze as I am thinking that within a 3 years of purchase, I will incur around original purchase value of freeze. Please get this sorted soon. I am waiting for your positive reply. Regards, Arun

Hi. My 40" videocon led-tv (with inbuilt set-top box) was purchased from vijay Sales (bhandup branch) on March 13th 2015. Following the purchase the process (as explained to me) was to deliver the tv (by vijay Sales) and Installation (by videocon), which is completed in total 4 days. My tv is still lying in the house and vijay Sales has been falsely communicating the installation schedule of the videocon personnel. Since I am living...

I had bought this Videocon doubble door fridge on 26 Jan 2013. I will curse this day forever. Coz on this day i bought your useless fridge which does not cool or make ice. Your customer service says that the warranty has expired. ON WHAT?? " Sir 5 years warranty on compressor" is what they say . And what am i supposed to do with that 5 years warranty on a useless compressor which does not cool my fridge. Like a shameless creature they say that we shall charge you Rs.2000 for repairing and we can warranty that for 30 days. Do you mean to say that i need to spend 2K every month to cool my fridge. Its like spending 24K every year and more than 1 lakh in 5 years to keep my fridge cool. So by selling me a crap for 14 k you earn 1.25 lakh. Is it? I swear never to by any videocon product and would dissuade others from doing so. May your soul rot in crap!!!

I ordered a Videocon 40" LED HD TV through flipkart order# OD[protected], on three months o[censored]sage the TV when turned off and turned back on, it brings up a random channel and not the one that was on during the turn off time frame along with huge noise. I could not reach the contact numbers provided for flipkart and videocon, no one responds or the number is invalid. I can troubleshoot if there is any settings that could be changed from my end with their guidance over phone. Very bad experience with Flipkart. I can be reached out at [protected] - Chennai. Thanks,

Hi, I got a flash message after calling that i am eligible for 151 TT on 125 recharge but didn't got anything extra apart from that i checked by sending message to 60000 and found that i have a offer for 400 TT on 350 recharge but again no extra talk time given, called customer complaints @198 several times but they were helpless on this and also refused to raise a complaint and also they were not able to help out proper;y every time. They gave me the number [protected] for nodal and called but they also refused to accept my complaint.

Order ID OD[protected] with Reference Number: [protected]Technician Visit-Videocon-VJE32HH-2XAF [Incident: [protected]] (4) Re: Order ID: OD[protected]Technician Visit-Videocon-VJE32HH-2XAF [Incident:[protected]] 1) Product was delivered and installed (32inch Videocon TV). 2) After installation, it was observed that TV was returning back to Channel 1 & High Sound Bar#30, soon after switching on TV (instead of switching to the last viewed channel & last set sound volume) and also observed that TV picture quality was not that much good and escalated the issue both to the Seller (Videocon) and Flipkart. 3) Technician resolved the issue of channel getting switched to #1 upon switch on ( & also High sound upon switch on) but in that process sound clarity got damaged and noise/echo is injected in the sound. That means, echo/resound is coming in a few channels and picture quality is also not so good(numbers & alphabets are appearing on the screen now & then). They claims that issue is because of Cable Connection and not having set top box 4) Since we strongly believed that it is not due to cable TV connection & not due to the absence of set top box, escalated once again to Seller (Videocon) and Flipkart 5) Flipkart arranged another technician from Videocon and they too claim the same issue (cable problem) and not agreeing for the existence of an issue. 6) As our neighbor's are having same kind of LED TV and same cable TV connection and getting good sound quality (without any noise/echo) and picture quality, we strongly believed that it is not due to cable tv connection problem(ie., absence of set top box), we once again escalated the issue to Seller(Videcon) and Flipkart. But this time arranged settop box from neighbours. 7) This time, With neighbors set top box, we are able to demonstrate that there is a noise/echo in the sound and deterioration in picture quality. However, as expected, this time also, Videocon technicians not willing to accept that there is noise/echo in the sound quality and picture quality. 8) Please be noted that so far they were blaming 'not having set top box' and not agreeing for the existence of the issue in the system. And even after demonstrating the problem with neighbour's set top box, they claim same thing that there is no problem. 9) Even our neighbour also argued with the Videocon Technician that how come sound is so bad and their TVs sound is good despite of old TV (but same set top box and same operator, same building) but they are not ready to accept the same. 10) I had already raised my concern with the Flipkart team when they were trying to mediate on this this issue i.e., "how come Videocon Technician can give a report that their own product is defective? If they do so, they would get an internal remark which is a simple logic to understand. That's why I provided my feedback to Flipkart team that either they could arrange their own technician (i.e., Flipkart technician) or another company technician to conduct an impartial 3rd party inspection. Unfortunately Flipkart rejected my feedback which is not really acceptable. Having running & managing a Billion Dollars business, if they do not have their own technicians to provide unbiased 3rd party inspections in case of disputes like this, how could they manage their business in the near future? Obviously Seller Technicians do not agree that their own product is defective. 11) In my case, in every visit of technician, am demonstrating that there is noise/echo in the sound which they are denying on the name of cable tv connection. Hence I demonstrated with settop box connection also and still they deny that there is no problem (and give silly reasons that some channels will not relay properly. If it so, how come others are getting those channels properly with same set top box, with same Hathway Operator, in the same building and floor? Even my neighbour also agreed that there is a problem in sound quality and picture quality but these technicians are agreeing and giving every time clean report to the Flipkart team & their management. 12) Since I am not satisfied with this product quality as a customer, requested Flipkart either ensure to replace the product or allow me to go for another brand TV(ex: Philips, which is even higher cost than Videocon) or refund the amount. 13) I aslo assured that I don't mind, even if they do not refund the amount but take back the product because it is difficult to bear such a pathetic Videcon customer care for 3 years. 14) Here my point is clear: Flipkart, being a such multibillion dollars company, must have their own technician team/3rd party technician team to provide unbaised verification and judgement in this kind of disputes ( I assured them that If any 3rd party technician, i.e, other than Vidoecon Technician, says that there is issue in the TV, I would agree for it without any arguments but they are not ready for the same. 14) I also suggested Vidocon that atleast make arrangements to return the product without refund also.. that also they are not doing ..because, it is difficult to bear such an unfriendly and pathetic customer service for the next 3 years (Videocon customer care executives and managers do not lift the phone also by looking at your number on their mobile.. such a pathetic customer service for Videocon) Hence please do the justice.. I am reachable at +91 [protected], Hyderabad, Telangana