Videocon Industries Complaints & Reviews

SIR I HAVE A NUMBER THAT IS [protected] I WANT TO GET ALL DETAILS OF THIS NUMBER. THIS IS USED IN MY ABSENCE. SO PLEASE SIR SEND ME ALL DETAILS OF LAST 7 DAYS
THANK YOU VERY MUCH SIR

In the month of January, I made a visit to NOIDA along with my family, and purchased a new Videocon refrigerator Model VCP314IBH-RFB and Videocon LED TV - V32530FG from M/s DIGIworld, TGIP mall, Sector-38A, Noida on 29.01.2012 (Bill attached) and requested the delivery to my newly purchased flat at Flat no.1663, Valencia, Mahagun Mascot, Crossings Republik, NH-24 Byepass, Ghaziabad(U.P.). The delivery of the refrigerator was made on 02.02.2012...

Hi Team,

I had ordered a Videocon V1666 handset on 06/05/12 and it was delivered by First-flight courier service (C/N LD3232566) on 11/05/12. The features of this handset is not the same as specified on the Website. It claims to have a 2.00 Mega Pixels camera which is not the case in fact. The camera clarity in not like a 2.00 Mega Pixels camera and it is like a VGA camera. This handset is very poor in detecting the network signals. I tried to check the same SIM card with different handsets and found that those have better network detecting service. I missed so many important calls because of this fault. Moreover headset slot has got some problem rather its faulty. When I insert the headset jack it gives some tapping noise and the left side speaker has got a very low volume.

I would like to go for a different handset of same cost and but different company.

Please revert how will you help me to resolve this.

My contact number is [protected].


Regards,

Moses Makwane

Sir,with regard i would like to inform to you that,i purchased a VideoconPhone(model no.V1688,dt.28.7.11)by the sincere request of my local delar ,
because i am a diehard fan of nokia. I thought let it be tried once, and i proved myself right,among the friends and relatives and thy also
acknowledge that Videocon is also a good home product.But suddenly the battery back up of the phone was decreased for last 7days.I was continued with the phone by charging frequently.But last Thursday the phone was hanged repeatedly n the touch screen had gone into the dead condition.

Then i moved to your recommended services center situated at Sai Complex,Berhampur,Ganjam,Odisha.They advised me that software of the phone have to be changed and the phone will be ok.I repeatedly asked them will all the problem be solved(including *TOUCH SCREEN),by *replacing
software,they told yes.After handing over my phone i waited a long,then they came n told the touch screen will have to be changed.I thought i
was betrayed by them and after a lengthy conversation,and dissatisfaction i was ready to change by making payment.

But they are now telling,i have to wait for 30 days to get the Screen,because stock is not available,when i want to conform the exact
date,they simply told it is uncertain,because the head office is not supporting,and the service is very poor with compare to nokia or samsung.

So i regretted a lot,and waiting your kind steps to solve the problem."All the friends and relatives are laughing at me".

My Model No.V1688
ImEI No. [protected]
Name Suvendu Das,Phone no.[protected].

Dear Videocon induastrieas limitted ,

I brought your V1750 hand set with great pleasure but it had many complaints such as speeker problemas ,mice problem ,range problem ,touch screen problem in the beginning itself . I gave it to the nearest service center 3 times but the complaints had not eliminate completely , I am very disappointed now, due to by your mobile at first and your bad service from the Cochin and Manjery centers secondly . At last its company battery has been seen damaged at the time of giving it to me after the third time of service , so I gave it to the service center again last day ,they say it has take 1 week for return it . The appearance of the hand set has been seen damaged. What am I do, now am carrying a faulty hand set in the 5th month of my purchase , can u rectify my loss because I can't use it properly till now... for information I hereby refer the serial number of the Hand set here for your kind attention AS/N : 1750CE 0002758
By Girish
Malappuram
Kerala
Mob NO: [protected]

This is continuation of my ealier complaint.
One service namely one97_Loveki Dispensary was activated without my knowledge.I brought it to the notice of service provider through 198 phone no and I received a message the service is de activated and Rs30 has been credited to my account.But so far it is not credited.The complaint no 198 is not at all attended by any one always a message that all the V help officers are busy try after sometime is played.When contacted through e mail no responce is received.
To the best of my knowledge 1)MOD subscription,2)Callertune Rental subscription,3)Renewal of callertune rental subscription,4)one97_Loveki Dispensary subscription etc were activated and an amount of nearly Rs.105/-was deducted from my account.
First two services were activated when I was in abroad.
I request you to kindly direct the service provider to pay back the deducted amount to gether with compensation to my mental agony.
M Sivakumaran

Service center person come to my house and change the timer and he charged rupees 700. But after that my refrigerator is not working properly. So I again called the same person, he told that the refrigerator has to be sent service center and they will send the concern person for that. After that they are not doing anything. So my refrigerator is still in faulty condition.
Reference complaint no is. ASA[protected], ASA[protected], ASA[protected]

I am Dr Karan Thakkar. I have purchased a Videocon A/C from Kohinoor Televideo Pvt Ltd at Lamington road, Mumbai on the 29/10/11.

After a couple of months o[censored]sing it, I noticed that after about 1-2 hours o[censored]se, there is condensation of water droplets on the air fins and surrounding area of the A/C. This water then slowly starts to drip on the table below. It has happened many times that the water droplets fell on my mobile and laptop.

I called the help line who very promptly sent the engineer. He said that there was less gas which resulted in the 'sweating', and so he filled the gas. Even after this the problem continued. After that he was sent two-three times more and every time he would open up the A/c and clean the filters and do something to the outlet pipes and say that the problem will be solved but the problem persisted. All the time the engineer insisted that nothing was wrong with the A/C even after I showed him the numerous water droplets condensed on the air outlet on the fins and water falling on the table below.

And then I noticed one more problem: If I have set the temperature to say for example 22, then automatically the display after a few seconds would show 24 or some times even 27. I told this to the engineer who was not ready to believe me so I shot a video and showed it to him. Even then he said that the display was changing from the set temperature as it was showing the room temperature. But I checked that this feature was not available in my A/C model but he would not believe me.

Finally, tired of the engineer I called the agency from where he came and asked them to send some else instead but to no avail. What they finally said was that they would be changing the water collection tray. I waited for two weeks but no call from them. Finally after repeated calls, he finally changed the tray but broke one attachment in the process. He fixed it with some glue and was trying to replace the same broken part but I objected. He didn't do anything for the fluctuating display. Then the engineer who had come with him today told him that there was problem with the display indeed and that they require to change the 'PC' attached to the display.

The same problem has recurred even after changing the tray and water droplets continue to appear as before and fall on the table and things kept on it.

I am fed up of this poor service and the poor quality of this brand new A/C.

I demand a replacement instead of this A/C as I have been facing problems right since the time I have bought it and the engineers have only wasted my time ant the problem still remains and even some new problems have been created.

I even sent a mail to them. I got a prompt reply from Harmeet Singh, Customer Service Dept., Videocon Industries Ltd.. saying that they would look into my problem and solve it at the earliest.
But almost a week has passed since the mail and I have not received any communication from any one from videocon.

This is Ravi Singh, I have a Videocon mobile prepaid connection that is [protected], On 26/4/2012 amount of 20 has been deduct from my balance, I have registered complaint on 28/4/2012 complain number is 94504384, customer executive told me that your balance has been refunded on Sunday that 30 April 2012, but yet no amount has refunded. i have also talk to customer executive many times but they are gave me satisfied answer or solution. A serious action should be taken against such a telecommunication companies who making fool the customer and creating problem to their service holder. I have that you have take serious action aginst this matter.

Thanks with best regard

Ravi

I logged complain about water leakage in indoor unit of Videocon Air-conditioner on 01.04.2012 on customer care. But no engineer turned up for repairing the same. Hence complain was logged once again on 11.04.2012 for the same cause. Complain was attended and charged Rs. 400/- as service charge without solving the problem and he assured to come back again to solve. No engineer turned up hence complain was logged once again on 20.04.2012 and still waiting for solving the problem. My last complain No. is THA[protected]. My details are as under :

Ajay Shashikant Vaidya,
B/203, Siddhivinayak Jyot CHS Ltd.,
Lane II, Pandurangwadi,
Model English School Road,
Dombivli (east) -421201
Mobile No. [protected]

email address : [protected]@yahoo.co,in

You are requested to take a note of such delayed customer service of your product. Please arrange to attend the complain on top priority.

Thanking you

Yours faithfully,


Ajay Vaidya

Hi Sir/madam,

I am Shabana P.B, I am getting lot of marketing calls from videocon. I keep on disconnecting all the call, One day by accident I attended a call after that I got sms from videocon that VOICE CHAT has been activated and they deducted 2 rs every two days without my permission, I tried ringing 198 but they never answer the call. I Tried to DEACTIVATE it to sending sms to 54666, but getting error message "Invalid Keyword".

My Mobile No : [protected]

Please help me on this

Regards,
Shabana

I bought an videocon ac in July 2009 and in a span of 17 months, it stopped cooling; on complaint to service center, which was attended after 20 days, the service engineer said that there is leakage of gas; the AC has to be taken to workshop and which would charge not less than Rs. 3000 and it would take 3-4 days; whicle during purchase and installation by Videocon, it was clearly stated to me that the next refilling would be after 4-5 years.

Now i am clueless as i am not sure how much time this Rs. 3000 would make the AC run properly???

Sir I purchased videocon V1805 mobile from shopping indiatimes(www.shopping.indiatimes.com) but the invoice I got was not proper and invalid sir.My mobile got battery problem and become dead and when I took it to Videocon service center here in ahmedabad,they asked me for valid invoice for repairing my mobile purchased from shopping indiatimes.The invoice I got from shopping indiatimes doesnot have invoice no,mobile emei number and date of purchase of the product.I was very much frustrated and contacted indiatimes many time via mail but they didn’t took my problem seriously and doesn’t sent me valid invoice thus doesn’t helped me.After much frustration I got my mobile repaired from here local mobile shop but as I repaired my mobile locally instead of repairing it in videocon service center my warranty of 1 year expired.I suffered alot because of shopping indiatimes and now iam using this mobile with expired warranty.I want a new mobile with valid invoice as a compensation for my problems from shopping indiatimes.Shopping indiatimes did fraud to me and its a fraud company so pls take strict action against this company.

Highly dissatisfied with the service provided.
Complaint raised several times to the company`s customer care.
No solution provided.
The detail communications are as follows -


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Mark as safe Actions PrintSubject: Re: DEH10­04120­110 Dissa­tisfi­ed with your servi­ce, From: "TARA CHAKRABORTY"<[protected]@rediffmail.com> Sat, 21 Apr '12 2:00p To: "Customercare"<[protected]@vgmail.in> and others Cc: Bcc:
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Sir,
Still waiting for your response.
Please revert.

Thanks & Regards

T.P.Chakraborty




From: "TARA CHAKRABORTY"<[protected]@rediffmail.com>
Sent: Fri, 20 Apr 2012 22:53:00
To: "Customercare"<[protected]@vgmail.in>
Subject: Fw: DEH[protected] Dissatisfied with your service,


Dear Mr. Deendayal,
Your service mechanic has attended the complaint on 13.04.12. The fridge is still not working satisfactorily.
Cooling is not taking place in the lower compartment at all and in the deep fridge the cooling is much less than earlier.
I called your service mechanic Mr. Umair Khan for last three days. He assured that he will attend the problem but not attended .
This seems either he is not competent at all to rectify the problem or the quality of the fridge is so inferior that this is non rectifiable.This may be an in-herant reliability issue of your product.

Please let me know the means & ways to rectify the problem as I am fed up with your service support and it has become a regular task for me to lodge the complant on every week, spoil couple of hours with your mechanic , even though these are not yielding any result.

I am very much upset . Please depute any competent technician to attend the issue for the last time on tomorrow after 18.00 hrs, or else I will be escalating this to suitable forum.

Looking forward for the resolution of the issue.




From: "TARA CHAKRABORTY"<[protected]@rediffmail.com>
Sent: Wed, 11 Apr 2012 08:49:09
To: "Customercare"<[protected]@vgmail.in>
Subject: Re: DEH[protected] Dissatisfied with your service,

Sir,
Please depute your service engineer to attend the problem today after 18.00 hrs.
My refrigerator is still not working effeciently . Cooling is not happening and an abnormal noise is coming from the refregerator.
Please look into it.
Thanks & regards

T.P.Chakraborty




From: "Customercare" <[protected]@vgmail.in>
Sent: Tue, 10 Apr 2012 17:00:39
To: <[protected]@rediffmail.com>
Subject: Re: DEH[protected] Dissatisfied with your service,



Dear Customer,



We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.



Your complaint has been registered And Assure You That an immediate Step would be taken in this Regard.



Complaint ID: DEH[protected]







Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..

rediffmail.com/cgi-bin/red.cgi?red=file%3A%2F%2F%2FC%3A%2FDOCUME%7E1%2F323899%2F...⇄ width=200 v:shapes="_x0000_i1025">



Please SMS SVC to 53030 and our customer care executive will get back to you within 2 working hours.







[protected][protected][protected][protected]
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Monday, April 09, 2012 5:31 PM
To: [protected]@vgmail.in; [protected]@videoconmail.com
Subject: Fw: Dissatisfied with your service,



The refregerator is still not working.
Please look into the matter.
I am not willing to pay anything more this time .




From: "TARA CHAKRABORTY"[protected]@rediffmail.com
Sent: Mon, 09 Apr 2012 17:27:57 +0530
To: "[protected]@vgmail.in"[protected]@vgmail.in,"[protected]@videoco...⇄
Subject: Dissatisfied with your service,



Dear Sir/ Madam,
I have purchased a refrigerator of Videocon Make ,on 27.03.10 , Model - VAL-233 IBH.
The refregerator was working satisfactoryly .
All on a sudden it stops working and I logged a complant in your Customer Care on 01.04.2012, Vide Call No- DEH[protected].
1) As per your confirmation you service engineer Umair Khan ( Mobile No[protected] attended the problem in the evening of same day and after lot of trial with permutation & combination with some difrost timer & overload relay , which he was carrying in his bag in loose condition , he decleared that the problem is resolved. He took Rs 1278/- from me and went off saying that the fridge will take some time to attain the cooling level.
Unfortunately 8 days passed , still it is not cooling.
2) Moreover during collecting the repairing cost he was asked to give the receipt but he told that it will be sent through courior, which I am yet to receive.
3) After pressurising too much for the receipt , he has given me the portion of his service job card mentioning the amount he has taken.
4) During discussion on the excessive bill he was claiming from me , he told that the overload relay was defective because the fridge was not working and during the testing what he was doing the defrost timer got damaged. When Idenied to pay him the price of the defrost timer as this was damaged by him , he started arguing in an indiscent manner.
5) He was adament to take the failed part with him. I strongly opposed that when I have paid the full price , why should I allow him to take the part,and finally he left the part with me.
6) None of the parts he was carrying was in videocon original spare parts packing , hence doubt for spurious parts being used is also strong.
Please look into the matter.
As a customer I am highly dissatisfied with the service you have offered. I am feeling that I am being cheated.
Please look into it and do the needful at the earliest.
The copy cash memo & repairing bill is attached herewith for your reference.
Thanks & Regards
Tara Prasanna Chakraborty

My Self Navneet Soni.My Number is [protected] and [protected].I have use in indore vijay nagar city.last recharge with 148 rs.([protected]) free 30 min daily but after than i am calling than charges deducted in main account and total balance deducted.Many time called to customer care 198 but not pick my call and one time pick call by executive and saying my complain than call disconnect by executive.Not given resolation by service provider. and last 2 months i have recharge with 59 rs ([protected])free calling videocon local number but charges has been deduct.
kindly check my cell number and given proper resolation.

Regards:
Navneet Soni
B.Com LLB
+91-[protected]

I called up videocon service help line no[protected] on 13th April (Friday) 2012 aftenoon re: non working of my fully automatic washing machine which I had purchased in 2007 from DASS &co. Karve Road ,Pune. and received following SMS after a while
"Dear Customer,your call has been registered with us .Kindly note call no.PUN[protected].For any future assistance call[protected]"
.Immediately I received another SMS as" Dear Customer,your complaint will be serviced by our engineer DHEERAJ LOKRE AND HIS CONTACT NO IS [protected]". I called back help line number to ask what time the engineer is likely to attend. The reply was "your machine will be serviced within 24 hours of receiving the call (i.e. on 13th April 3.00pm) . I tried to contact Mr. Lokre on his mobile but he NEVER answered my call. Ultimately Mr. Lokre visited on Saturday 14th April 2012 at about 3.30pm. This engineer could not find the fault ( it appeared that he was a novice not properly trained by Videocon) . he started using hammer and screw driver to unscrew the pulsator disc. Finally he said he will go to office on 15th(Sunday) morning at 10.30 am and come with a senior engineer. I asked him that 15th being Sunday will office be open? he said " we work on all 7 days. I called help line on 15th morning and was told that some engineer will definitely come. At 6.00pm when no one turned up, I called again and this time I was told that engineers donot work on Sundays . That was rude shock to me. On Monday whole day I was waiting for call but nobody turned up.On Tuesday same story...no one called. SInce I had to go out of Pune I cancelled the call for service.
It appears there is TOTAL lack of co-ordination between Call centre and field engineers. Every time I called up call centre a different person was taking the call and I had to repeat the whole story (including location and direction of my residence). And I got different answers from the person who took my call. Except on Sunday evening the person told me that engineers are Not available on Sundays. All other telli callers were promising that they work 24 x 7 and engineer will definitely call even though it is Sunday.Only in the evening of 15th A person from call centre told the truth that they at call centre simply record the complaint and give a complaint number and pass it on to their field engineers. After that they have absolutely no control over who will attend the complaint and at what time etc. This is pathetic situation. I shall never buy a Videocon product if there is such horrible after sales service.

Anand Ukidwe (Cell No[protected].)

We order a videocon electric cooker from E-MartIndia on march 4th 2012 till now we are not received it. When ever we call the customer support guys for the status. they keep on saying please wait for 10 more days. How long should a customer can wait after paying the entair amount for the item. This is the worst service I ever face in my life. I hate this E-MartIndia and their services. I request others even never ever order any item from EMartIndia as it is like a bogus.

Regards,
Srinivasu Pemma

Hi,

This is in reference to thee compliant lodged in regards to complaint No. DEL[protected].

I made a Videocon AC service request on 10the April,2012, for my Videocon window AC 1.5 ton.
I received a conformation request sms for engineer on 14the April,2012. Expecting to receive a call for thee service of thee below mentioned AC request , however to my dismay did not receive any call. I called on thee no. received for thee engineer, however was informed by thee engineer theat thee request s not being processed by him and instead provided me a different no. to call. I called on thee no. i.e , provided by thee engineer , i was informed thee service men are on thee way, i waited for thee entire day on thee 14the April, however no one turned up to address my service request.

Again on thee 15 the i called thee same no. spoke to engineer and was told thee service men had been busy entire day , however for sure will be coming to my address before 3:00 p.m . After 3:00 p.m i was called back thee no. however was given repeated assurances regarding thee service but no one turned up. I called thee Videocon Service no. [protected], complaining regarding thee same, and was again given thee same assurance.

Till date i have not received a call from thee engineer nor from thee Videocon service executive regarding my complaint status.

Herein , i am highly dissatisfied withe thee quality of service and complaint handling procedure of thee company.

As a customer i would appreciate timely resolution of thee services and would like to feedback thee company regarding thee same.

Anticipating speedy action.

Regards,

Gaurav

I Have placed order of LED. On Emart India on Dt: 20/03/2012 but product is still not delivered. Details of it are as under:

Code:VJA32HH-B0A (Vo)
Size:As Shown
List Price: 25000.00
Shipping:0.00
COD:0.00
Will be delivered in 10 working days from order date

EMT1290591
Order value:7500.00
Date:3/20/2012 6:10:36 PM
Payment Mode :Gift Vouchers
Payment Status :Payment Successful

So kindly do the needful & inform my mail I.D. ketan.[protected]@gmail.com

In May 2011, I replaced the power kit in My Videocon LCD at a cost of Rs.3400/-. I had purcahsed this LCD from Vijay Sales. In Dec, 2011, my LCD stopped working. Videocon technician again advised that the power kit has stopped working and it should be replaced at a cost of Rs. 3600/-. this is ridiculous. Is a customer expected to pay Rs.3600/- every 6 months to watch a TV on theVideocon LCD. I lodged a complaint both with Videocon and Vijay Sales. both are not owning up the responsibility. There are only 2 possibilities, either the Videocon Technician placed a defective power kit in my LCD, if not the new power kit replaced by him is defective. Compnay is responsible in both cases. I should get a replacement free of cost from Videocon.