Hello,
I purchased a 21 inch flat screen TV of Videocon from Sneehanjali Showroom (Vasai) in exchange of my old Videocon TV which was a Color Display 24 inch in working condition. The salesman inquired about the old TV. How many channels are there? Is it color? and in working condition? All the answers were positive. The deal was finalised and I placed an order with the Company.
The delivery of the TV took place in the afternoon. Everything was set. The mechanic checked my old TV and thereafter packed it and took it away. When I was still trying to figure out the features of the new TV in the late evening, the executive gives me a call and tells me that our technician have checked ur old TV in the workshop and they say your TV has been converted so you need to pay an extra Rs.1000 to compensate for the same.
I was shocked at this. As far as my knowledge, in an exchange scheme all the checking takes place at the consumer's place and once the product has been picked up from the customer's place no type of research can be charged upon the customer. I argued with him for the same saying that I cannot pay the extra amount you are charging me as the transaction has already taken place(I payed through my debit card the entire amount) The price of the TV was Rs. 6900/- and the exchange rate for my TV was Rs. 3000/-
He said that it is mandatory and I need to pay the extra charge because the TV has been converted and the channels extended, but when we purchased the TV it was an 89 channel, I told him this. He told me you can come over here and check it out. Our engineers will explain you. But I knew it was of no use as I do not have any technical knowledge and they were trying to take advantage of the same. The next day, he directly sent two of his labourers to collect the money. I told them I wouldn't pay them. Those guys told me to speak to the Company again. I called up and told the salesman I won't pay the money as it is none of my business what you people research after the product has been taken from my house, What is the guarantee that you people have not removed the parts and replaced? How will I know of it?
But they seemed to be professional cheaters. My parents were not there around me, but they told me on the phone not to pay him any money as it is going to go in their pockets. After much of discussion, the salesman threatened me saying that"aapke jaise customer se kaise deal karneka, ye hamme achi tarah se aata hai. Mai apne aadmi ko bhej raha hoon. Agar aap paise nahi de rahe ho, toh woh log naya TV le ke jaayenge aur juna Tv aapka rakh ke jaayenge..."
But I was in two minds. If I take back my old TV there was no guarantee that those thugs would keep my original parts and second as to pay the money or no. I was totally confused and devastated. Those labourers were not ready to move unless and until they got their money. After some negotiation, the sales person agreed to make it a full-and-final settlement of Rs. 500/- I consulted my neighbour, she was askin me to bring it more down, but i was in no mood to talk to that arrogant sales man. I gave him 500 bucks and asked him to leave immediately. So its a good lesson for all you guys planning to take any new product on exchange. Do not pay the money. I am just 21 and this was my first learning experience of day light robbery.
Aug 14, 2020
Complaint marked as Resolved 
Videocon Color TV — Dealer asks ransom for early service delivery or wait infinitely for free service depite TV stopped working in just one month
I had bought Videocon color television Model CTV VID-29 CTVK29 3084 on Aug 30, 2008 from Next retail showroom, Murbad Road, Kalyan(w). It stopped working on October 14, 2008. I registered complaint on the same day at Next retail Showroom.my Complaint number is[protected]. Technician had visited on Oct 16, 2008 at my home and had taken Television board to service center. He again came to place that board into my television on Oct 18, 2008 but after attaching board he came to know that problem was not solved and TV was not working even after second visit. He claimed that circuit was burnt because of lightening despite the fact that complaint was lodged on the same day the problem occurred when sky was dry and there was no rains at all.
Now the Videocon Dealer (Agra Road Kalyan) is saying unethically that if you want this get repaired then pay Rs. 4000 or wait infinitely to get repair for free.
His technician is not so technically sound to analyze the problem in my TV. If it was lightening case then his technician should have noticed in first visit. Why he took 4 days to come to conclusion that it is a lightening case, Since he was not able to analyze the cause he is just describing it as lightening case without any proper reason. This case is nothing but the faulty TV delivered to me by NEXT outlet
This is pathetic experience with Videocon on the eve of Diwali.
one more complaint i have against Next outlet as following up with Videocon is their job as I had bought from them and they had committed for service. Next is not at all helping me in this case.
One of the Next employee had also commented that why did you buy Videocon these are cheap and that’s why doesn’t work after few days.I don’t have any proof of this but this is dangerous comment I had received over the phone while doing follow ups. If someone just trace my calls from AirTel then one would get its proof.