Videocon Industries Complaints & Reviews

Videocon Color TV — Dealer asks ransom for early service delivery or wait infinitely for free service depite TV stopped working in just one month

I had bought Videocon color television Model CTV VID-29 CTVK29 3084 on Aug 30, 2008 from Next retail showroom, Murbad Road, Kalyan(w). It stopped working on October 14, 2008. I registered complaint on the same day at Next retail Showroom.
my Complaint number is[protected]. Technician had visited on Oct 16, 2008 at my home and had taken Television board to service center. He again came to place that board into my television on Oct 18, 2008 but after attaching board he came to know that problem was not solved and TV was not working even after second visit. He claimed that circuit was burnt because of lightening despite the fact that complaint was lodged on the same day the problem occurred when sky was dry and there was no rains at all.

Now the Videocon Dealer (Agra Road Kalyan) is saying unethically that if you want this get repaired then pay Rs. 4000 or wait infinitely to get repair for free.

His technician is not so technically sound to analyze the problem in my TV. If it was lightening case then his technician should have noticed in first visit. Why he took 4 days to come to conclusion that it is a lightening case, Since he was not able to analyze the cause he is just describing it as lightening case without any proper reason. This case is nothing but the faulty TV delivered to me by NEXT outlet

This is pathetic experience with Videocon on the eve of Diwali.

one more complaint i have against Next outlet as following up with Videocon is their job as I had bought from them and they had committed for service. Next is not at all helping me in this case.

One of the Next employee had also commented that why did you buy Videocon these are cheap and that’s why doesn’t work after few days.I don’t have any proof of this but this is dangerous comment I had received over the phone while doing follow ups. If someone just trace my calls from AirTel then one would get its proof.

Videocon Color TV — Videocon dealer asks ransom for early service delivery or wait infinitely for free service.

This is complaint against NEXT Retail shop who has delivered me faulty product and against VIDEOCON Service center who is asking ransom for early service delivery.

I have purchased Videocon color television Model CTV VID-29 CTVK29 3084 on Aug 30, 2008 from Next retail showroom, Murbad Road, Kalyan(w). It stopped working on October 13, 2008. I tried to register complaint on same day but I was told by NEXT outlet that person who registered complaint is not there and suggested to resgister on next day. So I registered complaint on 14th Oct 2008.My Complaint number for same is[protected]. After registering complaint Technician had visited my home on Oct 16, 2008 and had taken Television board to service center. He again came to place that board into my television on Oct 18, 2008 but after attaching board he found problem was not solved and TV was not working even after second visit. He claimed that circuit was burnt because of lightening despite the fact that complaint was lodged on the same day the problem occurred when sky was dry and there was no rains at all.

This technician is not so technically sound to analyze the problem in my TV. If it was lightening case (although it was not) and circuit was burnt due to lightening Why he took 4 days to come to this conclusion, Since he was not able to analyze the cause he is just describing it as lightening case without any proper reason. This case is nothing but the faulty TV delivered to me by NEXT outlet.

Now the Videocon Dealer (Agra Road Kalyan) is saying unethically that if you want this get repaired then pay Rs. 3500+ or wait infinitely to get repair for free.

This is pathetic experience with Videocon on the eve of Diwali.

One of the Next employee had also commented that why did you buy Videocon these are cheap and that’s why doesn’t work after few days. I don’t have any proof of this but this is dangerous comment I had received over the phone while doing follow ups. If someone just trace my calls from AirTel then one would get its proof.

Dear customer care,

Last month i purchased 55cm 1500wats vediocon tv. now main power is not coming to tv. this is second time. what shall i do. please help me

i am a dealer of akai colour television brad of videocon
my stock tv model number ct 2210w is dead last seven months
i have complainted coustomer care number [protected] six or seven times
but my stock tv is not repaired by service center
i am not seticfied with videocon group and if any one ask me about it i
suggest him to other brand not videocon

Videocon Color TV — Screen Problem

dear sir
with refernce to above subject i am purchase Vediocon 21 " color TV March 2010. this TV Scren problem till. i am compaint registor service center 29.08.2010 but not repair TV till date. so please requist to you look this metter

thanking yogi
Mukesh Kumar Yogi
[protected]
Fatehpura Bansa
Via- Samode, Teh Chomu
Dist. Jaipur (Raj.) 303806
[protected]@yahoo.com

My videocon refrigerator is under warranty. It is not working properly, it do not cool things. So plz take some actions immediately

videocon 280lt SR NO DEL [protected] NOT WORKING PROPERLY.IT DOES NOT COOLING, I HAVE COMPAINT IT ON DATED[protected] &[protected] REQUEST COMPLAINT NO [protected] I AM NOT GETTING PROPER RESPONCE TILL DATE.PLEASE TAKE SOME ACTION IMMEDIATELY.

I am Amit Shanbaug, a consumer of your Videocon double door refrigerater. My experience with both the appliances as well as the after service has left a bad taste.

We purchased the appliance on 28th of March 2008 from the NEXT retail showroom at Sion. My problems started the day we purchased it. The service centre took more than a month to get the product installed. It was lying at my house in the box pack for that period. Every time we would call, the rep would inform us that the engineer would come to our house the very next day. Finally, it was only installed, when we personally went to the showroom and demanded our money back.

According to the warranty card the product has a six year warrenty period. On 16th June 2009, that is nearly 14 months of buying it, the product started giving us problems and stopped working. We called the service centre ( Reference no: MUM[protected]) and the representative came to our place on the 23rd of June, we were informed that the compresser needs repairs for the cooling to take place. We were told by the representative that it would cost us Rs 1400/- for the repairs. When we asked the representative if it is not covered by the warrenty period, we were informed that the cost is towards towing the product to the service station and filling gas.

They took in near 26 days to repair the product and on delivery i found out that the light bulb inside the refrigerator was not working. I refused to pay the balance repair amount and so the next day a representative was send again to collect the money and repair the bulb. I was also told that though not mentioned, the compressor would have a six month garauntee and if anything goes wrong, it would be repaired free of cost.

Now less than two months later, the product has gone bust again. I have registered a complaint ( Reference: MUM[protected]) with the service centre. My family generally prefers products from companies like LG, but it was on my insistence that they had gone for videocon. The videocon guys have certainly proved my family right.

Amit Shanbhag
[protected]

no display mymobile no [protected]

no display and i want callcntre ohine number plz, , , ,

no display

NO DISPLAY

Sir,
I purchased Videocon colour T.V. (model: CTVK29V) on 12.09.2008 from Electric Enterprises, Lanka, Varanasi-5. I am sorry to say that the visual performance of the set is not at all satisfactory since the date of purchasing. I got the set repaired for 5 to 6 times by the Videocon company technician, but the result is still unsatisfactory.
I, therefore request you, kindly to get exchanged the above-mentioned set with a new one and oblige.


Thanking you,


Yours truly
Prashansha Tiwari Dated: 03.10.2009
H/23, Kabir Colony,
B.H.U. Campus,
Varanasi-5 (U.P)
Mob: [protected].

Washing Machine — cleaning tub of WM not working

Sir,
This is in reference to above, I have lodged a complaint for my Washing Machine model S-70 covered under your home care plan . Plan validity is upto 2010.
I have lodged complaint on 7th aug to your call centre vide complaint no JP[protected]. After followup engineer visited to my home on 8th evening and after examining the WM and seeing the AMC document he assured to come next day i.e on 9th aug to change the part. Next day he came and told your plan is not coming on our computer so please give a photocopy of plan and I will enter the plan in computer and replace the part on next day. Again I have lodged my complaint to your centre vide complaint no JP[protected] on 9th afternoon. They have assured that compaint will be resolved by 9th itself. We have waited but no one came from the company and even no communication have been done from your side for delay. When we have contacted to your customer care on 11th afternoon they told helplessly to contact jaipur office on phone 5125252. We have called to your eng. Mr. Vishnu sharma on his mob.[protected], he told I can not change part unless you talk to office on Ph.2355571/3228813. When we contacted to your office they did'nt give proper reply put down the phone. When we conacted to jaipur Branch no 5125252, they told we will feed data in computer and it will take another one day to resolve the compaint. When I requested to resolve the complaint for same day as I have to go out of the station for a week. They told helplessly we can not do anything because you have taken plan in lucknow and we have to lot of formalities. When I asked a contact no of higher authorities they refused to give it.

In this whole episode my submission is that what I my fault as a consumer I have paid on time and want service on time is my fault. Should I leave my important Bank official work and keep following to your call centre whole week?.

Please resolve my complaint immediately and also answer to my questions. If the matter is delayed I will be compelled to move to higher authorities including forum for justice.

with regards

Saurabh Srivastava
Asst. Manager
State Bank
Add: 103, Santosh Nagar, Near Gopal Pura By Pass
Jaipur
Ph:[protected]

Washing Machine — spin tub not working

Spin tub not working for last two days LG semi automatic machine
19 beeshmar street muthulakshmi nagar chitlapakkam chennai 600064

[protected]
[protected]

Videocon — Spin tub not working

I have lodged my complaint vide no.KLB0228000 on 28.2.10 regariding the spin tub of my washing machine is not working. Even after regular follow ups with the Customer Care and mails to the Company higher authorities, no action has been taken from the Company. Reputed company like Videocon has no care for their customers. Please look into the matter and solve the problem.

Regards,

K. Seetha

dear sir,
my videocon washing machine (semi automatic ) is not working please send your technician given below address as soon as possible .

regards
khushal kukreja, flat no 105 wing no 1,
first floor, capital palace, kavita nagar, avanti vihar,
raipur ( c.g)
cell no . [protected] / [protected]

Videocon Air Conditioners — Quality of Product and Service

Videocon Airconditioners are of worst quality product in the Indian Market. To add to the woes of the customers their service is also most inefficient. The compressor of my Airconditioner stopped working within few months and was replaced after several complaints. Again the compressor stopped working within few months and even after the complaint no one attended the complaint.

Kindly Please help me out. Videocon must clarify that whether I have to go to the Consumer court or my complaints will be entertained or not. Videocon products are worst and their service too.

sdfasdf

we have purchased one videocon split air conditioner model no. V.A.S G 182 OD SERIAL NO [protected] (OD) [protected] (ID) ON[protected] FROM SWASTIKA ENTERPRISES, BALANGIR.

WE HAVE COMPLAINED TO THE DEALER BUT HE REFUSED TO ENTERTAIN SAYING THAT HE HAS LEFT THE JOB.THEN WE HAVE COMPLAINED TO THE SERVICES FRANCHISEE.BUT THE COMPLT IS NOT ADDRESSED.WE HAVE LODGED OUR COMPLT NO.BBS [protected] BBS 22040901 BBS[protected] .BUT NO ONE LISTENED. WE HAVE LODGED OUR COMPLT IN INTERNET.

WE HAVE LEARNT THAT THE COMPRESSOR OF THE AC IS FOUND TO BE DEFECTIVE AND IS UNDER WARRANTY TO BE REPLACED BY THE COMPANY.
WE URGE THE COMPANY TO INSTRUCT THEIR SERVICE FRANCHISEE AT BARGARH TO REPLACE THE COMPRESSOR AND ALSO RECTIFY ALL OTHER DEFECTS OF THE AC IMMEDIATELY.


CHAMARU LAL AGRAWAL
PO.SONEPUR
DIST.SONEPUR
PIN 767017 ORISSA
PHONE [protected] AND MOB NO [protected]

we have purchased one videocon split air conditioner model no. V.A.S G 182 OD SERIAL NO [protected] (OD) [protected] (ID) ON[protected] FROM SWASTIKA ENTERPRISES, BALANGIR.

WE HAVE COMPLAINED TO THE DEALER BUT HE REFUSED TO ENTERTAIN SAYING THAT HE HAS LEFT THE JOB.THEN WE HAVE COMPLAINED TO THE SERVICES FRANCHISEE.BUT THE COMPLT IS NOT ADDRESSED.WE HAVE LODGED OUR COMPLT NO.BBS [protected] BBS 22040901 BBS[protected] .BUT NO ONE LISTENED. WE HAVE LODGED OUR COMPLT IN INTERNET.

WE HAVE LEARNT THAT THE COMPRESSOR OF THE AC IS FOUND TO BE DEFECTIVE AND IS UNDER WARRANTY TO BE REPLACED BY THE COMPANY.
WE URGE THE COMPANY TO INSTRUCT THEIR SERVICE FRANCHISEE AT BARGARH TO REPLACE THE COMPRESSOR AND ALSO RECTIFY ALL OTHER DEFECTS OF THE AC IMMEDIATELY.


CHAMARU LAL AGRAWAL
PO.SONEPUR
DIST.SONEPUR
PIN 767017 ORISSA
PHONE [protected] AND MOB NO [protected]

yes... im using Videocon multie 6800 since 3 years... now its spins works very very slow ... it takes hours to wash clothes. ... any idea what would charges to change the motor...??

Videocon LCD tv — No response.

I bought a Videocon LCD TV on 13th of oct and tv is not working properly. I lodged the complaint and was promised to get it solved by 19th. But no action has been taken and no reply has been received from there end. Kindly resolve it.

heloo frinds i m rahul i m doing job in videocon service center . sir i[censored] have any type of lcd tv compent plz contect mi on [protected] i give u good service and sujection ..

I. V.Ravi kumar, purchased videocon refrigirator in NEXT Shop at Gajuwaka, Visakhapatnam-12. in last month. my problem has the piece has not cooling. I complained in online(call centre) my complaint no.VAI[protected]. Here the service is very poor, those persons not respond my problem. plz followup my complaint for immediate rectify. otherwise i will proceed by consumerforum against your service centre.

I sincere advise you here u r authorised service centres and engineers are very negligents and indisciplined persons plz change him. peoples are very fear to buy ur videocon products beacuse u r product is good but service is very poor.

plz do necessary action to rectify my problem.

Thanking you.

Dear CCE,
Good evening,
This is second complaint, the same problem of cooling once again (2nd
time)we have fetch with our refrigerator. Earlier I was made a
complaint on 8th of august 2009. Please solve this problem permanently
hence trust is matter.remaining detail is mentioned as followed by
last complains(see below). We are feeling very much harassed due to the behavour with in a month. Please replace the Refrigerator or cash back.


Refrigerator is very important home appliences in todays scenerio. My
refrigerator is not working (cooling) while power is on . I am unable
to understand the problem. This had purchase from SNEH ENTERPRISES,
Supela Bhilai. We also had contacted the dealer too day before
yesterday. But the service person may yet to come. We are facing a
tremendous problem due to this; we are even unable to save our food
material. Please send service person as earliest as possible.[WE ARE 2
KM WITHIN THE RANGE OF SERVICE CENTRE]

Thanks n regards

VIDEOCON REFRIGERATOR
MODEL S225DLX GREY
DATE OF PURCHASE:27-10-08


V P Kartikey,
MUSKAN, NEAR BAJRANG TIMBER,
KRIPAL NAGAR, KOHKA BHILAI,
DT DURG CG 490023
PH[protected]
MOB: [protected] (KAPIL)
MOB: [protected] (JYOTI)

MODEL S225DLX GREY
DATE OF PURCHASE:27-10-08


V P Kartikey,
MUSKAN, NEAR BAJRANG TIMBER,
KRIPAL NAGAR, KOHKA BHILAI,
DT DURG CG 490023
PH[protected]
MOB:[protected]

Sub : Complain regarding the Videocon Services as well as faulty manufacture . Dt. 12th Oct. ‘09
Respected Sir,
This letter is meant for getting you into notice about the different Videocon products which I possess presently and the faulty manufacture products.
I am Dr. Preetej Macwan, residing at Anand, Gujarat. At present I am using 14 Colour Television, 5 Refrigerators and 2 Airconditioners of Videocon India make. One among these stuff, I had bought a Refrigerator F180 costing 6600/-, on 20th March ’06. From Shakti sales corporation, Anand.
This refrigerator worked exactly as assured by the Videocon company, But only for 2 ( Two ) Years. Since it was unable to work properly I sent it for servicing on 11th August ’08, at Yash Services, and it cost me 1285/- Bill no. 204 ( Videocon authorised service station )
This refrigerator worked well again for only 6 ( Six ) months and started giving the same old functional problems. Again I gave it for servicing on 3rd february ’09 at Sai Services, which cost me 2450/- Bill no. 26 which hardly worked for 3 ( Three ) months and was sent back for servicing at the same place Sai Services on 26th May ’09, costing me 950/- ( Videocon authorised service station )
This mighty Refrigerator delivered its best for another 4 ( Four ) months and today on 12th October ‘09 is having the same old problems.
Since I am TIRED with this useless temporary functioning of this refrigerator and Services so WORTHLESS, I am taking an opportunity to complain to the Customer care. I shall also get to your notice Sir, that I have literally thrown away 2 ( Two ) Videocon colour Television for such improper functioning.
I Hope and Wish, that you would look into this matter seriously Sir. So that I can also look forward for various other Videocon products in future.
Thanking you Sir,
Yours sincerely,
Dr. Preetej J. Macwan Mobile no : [protected], E mail : [protected]@yahoo.com
Sanjivani Surgical Hospital,
Near Mahavir Marg,
Anand. 388001
Gujarat, India.

i have parchased vidiocon dobble door fridge in 1994.still it is working beautifully. but its vegitable tray was broken.can you guide how will i get it?