Videocon Industries Complaints & Reviews

I am facing screen issue with my led tv 40inch. Its been more than 18 days and no resolution to it. No one even bother to respond on email. While calling customer care get only one response, it is pending. They are not sure about the eta as well.

My complaint no.- lp[protected]
Mobile - [protected]

Request you to get this addressed appropriately.

I have registered a complaint since Saturday that my Videocon D2H isn’t working and the status is shown as Disconnected. The technical support isn’t able to resolve the issue and just giving False commitment that it would be fixed in 2 hours. Now it’s around 72 hours and no solution. On top of that the customer care says irrespective of the connection working or not. It would expire on the same day when the recharge is over

https://twitter.com/avimal28/status/[protected]?s=21

I was recharge my videocon d2h before 12 hours and still setup box not working. And when i call service center they told me to wait for 2 hour... I am waiting last 8 hours...
Service center person told me again again for wait 2 hours..
Its toooo irritating me as a customer..
If this issues still not resolved then 8 recommend to other people for not go with videocon d2h... Its fake service

Hello trai,

I am writing this as i am very disappointed about the services and the assistance provided by videocon d2h.

N2001172336083361462198 is the transaction id for the recharge i have done on 17th jan 2020. I have been chasing up the customer care but it has been more than 12 hours now i do not see my channels yet.

I have called up the customer care many times but they do not talk properly and seem to be ignoring me for the issue.

Kindly look into the issue as the customer care service is very very bad here. Kindly get my issue resolved.

Thanks
Shantanu
My cust id[protected]

Team,

I am facing panel issue with my led tv 40inch. Its been more than 25 days and no resolution to it. No one even bother to respond on email. While calling customer care get only one response, it is pending. They are not sure about the eta as well.
Even tried contacting vijay sales to help priotizing the complain but these guys are not responding. Feeling helpless being so loyal customer.
Registered complain twice with customer care also drafting an email but no response.
Request you to get this addressed appropriately.

Regards,
Manoj gupta

I Have recharged my account on 11 Jan 2020. And the recharge amount is reflected in my account. Still the service is not being resumed. We have interacted with the Customer care who put me on hold for several minuties and then hangup on the call. After several attempts on calling to customer care the service person has visited the house but still the service is not resumed. The service center person who visited the house said that as your set of box has being replaced earlier thus you need to again recharge your account. As new set of box is linked to some other user account. What nonsense is this. Due to companies default at back-end why does the customer pay twice.

Seems the company have adopted the policy of looting there OLD and valuable customer.

Since one and half month i have complaint nearly 100 times, complaining them some channels are not coming. Whenever i call, they say technician will visit... It is one and half month, i don't understand from which planet he has to land to visit my house for recitifying the issue.

Previously, i had complaint 8 months ago, regard my second tv setup not working, they have registered the complaint, but not resolved both the issues.

I have spoken already to supervisor mr. Rajesh, ms. Roshino and ms. Ramya regarding this, and also area manager mr. Pradeep, but it is of no use...

My registered number is [protected]. You are frequently calling me with regards to your promotion like which channel to see on which number & how to subscribe for that channel. Kindly unsubscribe me from this automated calling list else i will file a complaint with consumer court. Your time starts now.
I am uk resident & currently in india for vacation & bothered frequently by these unsolicited calls from videocon d2h.
I will stop using videocon d2h because i never knew that your ivr will call me this frequently.
Be ethical & try to protect customer privacy and don't call customers on mobile for such rediculus selfishness.

I have logged complaint regarding the videocon led tv 55 inch to service center back light problem date 07dec/2019 after one month no reply,

Its in warranty so waiting for parts replacement. Its been more than 33 days. I see its taking more time for parts replacement. Please make the parts available asap. We are facing tv issue. This is really bad service videocon is providing.

My d2h balance 400 rs deducted twice on 26th december from that day i’m raising complaints and they are saying 8working hours but till now it is not resolved and they suggested me to do recharge i spoke with more than 15 different people every time they are putting me on hold for for more than 45 min and call disconnecting
Abhishek, govind are given wrong information to even though they are managers they don’t know how to talk and many people disconnected my call. They don’t know how much time i spent to reach them
Finally after 17 days they are saying complaint close we had to raise again
Is this the comedy to them
I want tou people to take action an them
Actually i had to pay 400 to them for relocation but the deducted 400 rs twice
Till now i don’t have balance to recharge
And they are not giving my money back
Now customer care people are put my call on hold for hour and call was disconnected
I don’t have choice to reach them
So please take action on them
When customer feels frustrated he may abuses i’m also done but didn’t used very dangerous words talking in a smooth way but manager also abused and challenged with me that how u can get your refund it will be late i can do that these words he used
I hope you can rake siviour action on this

Manager abhishek using abuses with the customer when customer feels frustrated he abuse it’s quite common but the way he spoke is very irrespective and he is challenged me that how i can get refund
Is this the way you people talk with the customers and i want you people to take action

He was vey irresponsible and he don’t know how to talk i want you people to take serious on this
I already raised one complaint on morning check once please

Dear sir, i am your regular customer since last 7 years recently i recharged my d2h id 62361530 with 87705 by mistake. I have called center so many times but they aren't responding well. Now i want refund of this amount as soon as possible. It happened by mistake so please do concern of my request and provide my money back.

Yours truly,

Ashok rathod
Id no 62361530

Sir,
I have wrongly recharged ID No. 18823656 for Rs. 500 on 08.01.2020 through mobikwik.
The order no is MBK[protected]

Please reverse back the amount to my mobikwik vallet for which I will be thankful to you.
Earlier I was vidiocon d2h subscriber and i was alotted the above id.
But now I dont own any vidiocon d2h connection.
Yours fairhfully,
Biswanath Patra
Odisha, India
Mob no. [protected]

I have logged complaint regarding the videocon led tv 55 inch to onida tv service. Compain was not able to see the picture clearly only voice is coming.

Its in warranty so waiting for parts replacement. Its been more than 10 days. I see its taking more time for parts replacement. Please make the parts available asap. Only on 3 years o[censored]se we are facing tv issue. This is really bad service videocon is providing.

Videocon led tv 55 inch - vnb55q519sa - fda
Mobile - [protected]

I have recharged d2h account for 3 months with d2months as on 14th december but due to technical issue from your end transfered to old setoff box no 42842860 instead off new set off box no[protected] linked with same number [protected] ([protected])
Paid with paytm [protected]
Bank transaction details-upi/[protected]/oid[protected]@p/paydth5
Account no[protected]
Paytm number-[protected]
Time 14th december 2019 8.15 am
For any further info revert back or call to [protected]
Customer support is bit time taking because i have called them around 10 times they told same thing that problem ll be resolved within 24 hours and still they didnot resolvd the problem

No reception even after payment of subscription fee,
The my account details on videocon dth shows i have rs. 714.16 in my account but i am not getting any signal, even after complaining several times no response, they just say 2 things 1. We have refreshed your account and 2. We will send the technician which will be charged rs. 200/-.

They charge rs. 200/- for the technician to solve the problem which they them selves have created.

When i have payed for the subscription should not i get my reception of channels, but no they stop the subscription for 5-6 days and when the customers call them they charge rs. 200 to solve the issue which they have created. Nice scam.

About 3 days we are not able to see. Our videocon dth connected tv. Because there is situated the the ' signal not available' and when we complain them on their costumer service about refund of that three days. They end our call... And not listen to us. These signal is not available by them and why we paid for this. This act is not fair them. And now they are not pickuping our calls also. Help us!

मेरा TV 17/11/2019 को खराब हुआ था तो मैने Online complaint किया 19/11/2019 को उनका engineer आया तो tv मै motherboard मे problem निकला.
बाद मे part अभि तक नही आया service center वाले कुछ नही बताते sirf aapka part pending hai uske aalawa time ka bhi kuch nhi batate

Complaint number :-[protected]vclc110002
Complaint date 17/11/2019
Register number:-[protected]

November 01/2019 i requeest my videocon tv warrenty service due to dual picture. Booking id : lp[protected].

Now its more than 2 month, the service person not come back after first visit. I called more than 10 times customer care and they said its all because of "[protected]@gmail.com" and this is only info. They have. The service status is still open.

Please get back my tv from [protected]@gmail.com is he us the authorised person.

I'm a Videocon d2h subscriber, as of now i have have to pay for channels i don't want. I have accidentally subscribed one of their channels and now i can't unsubscribe it. It has been locked out and I'm forced to pay more by the company, so kindly resolve this issue . It is a blunt and blatant violation of TRAI norms.
It seems that the company is holding its customers hostage .This an unethical business model and i have contacted their customer care and they responded by saying that there is nothing they can do untill the lock period.