Videocon Industries Complaints & Reviews

I think they are making customers fool. Very pathetic website they have developed. Very surprised that we can not login to d2h site. Also validations are not properly handelled. Not able to login using mobile number nor mail id. Please take action asap. Our channels have been stopped and customer care also not helping us to select packages. I think we should switch to another provider.

From last two week i am trying to contact customer care of Videocon D2H and always its telling busy busy busy.
Some of Channels which are present in package, but still not able to watch
Eg. SonySab and Star Bharat Channels are not running from last two weeks.

Please give reason why it is not running.

For IPL we want star sports Hindi channel.
But all customer care numbers are not working.

i wrote two times. But i didnt get any reply.
d2H ID 23550990

Dear sir / madam
Now one month pass i was complaint against videocon but still no response from d2h company... I was recharged for 9 month...but every month required to recharge customer care support say your account does not have a balance... Please take a quick action .. No response from company..

Warm regards
Sandesh midgule

My Customer ID is[protected] .I had HD DTH connection before TRAI advisory .On 31 Jan 2019 I tried to create my own pack on your website portal, where I came to know that Option to select HD channels from the dropdown menu is disabled .I filed a complaint regarding the same on 14th February 2019 with your customer care person .I was told it is a technical fault and it would be corrected soon.
Since that day I have made large number of calls as there was not any action taken from your side till today. I have used android app also still of no use. I tried to subscribe channels through TV remote and sent 5 massages during 28th -29th March after finalising the pack as per TRAI guidelines but I have not got any confirmation mail from your side nor my plan is updated .I have attached screen shot of Massages sent from RTN at no 566777.
I had very bad experience while contacting your customer care. The calls are not connected also call get disconnected automatically.
Please do the needful at the earliest as it is very frustrating .

Hello sir,
This is to inform you that our current
Registerd telephone number is not in use. And our e-mail id is not given at the time of registration. Because of that we cannot access some of the features provided by videocon d2h. So i want to change my old registerd telephone number into a new. Registerd telephone number. I have customer id and all other customer details. I am eagerly waiting for your reply and also for a solution.

Iam a videocon dth user since feb 2016 and after the new trai rule iam facing very bad support from videocon. Every month the services are down for minimum 2 days and response from customer care is also very poor. For contacting customer care we need to call several times and resolution time is more than 72 hrs.

Requesting an intervention to get a better support and resolution. Customer id is[protected]

Videocon is one of the worst service provider. I'm having videocon ddb smart android led 40", which is not working from last 20 days. After many complaints to videocon customer care nobody is responding properly. One of the engineer came 2 days back he changed the smart board (Pcb) of the led costs rs. 8000, still the led is not in work. The engineer came was from manawar named mr. Firoz[protected], svc point [protected].

Old [protected]
New [protected]
Pls devolopers old rtn was blocked so we cant use that one so we want to put new rtn for our vediocon vediocon d2h
Plss as soon as possible
We hope vediocon d2h is best
And pls make it faster
Change current rtn to new rtn as i mentioned above
So we can make our acticities in d2h in right way
As soon as possible

Dear sir/madam
By mistake i have done recharge on my old d2h i’d 1068659 which has been deactivated & stopped working please transfer the balance on my new connection d2h i’d[protected] the recharge has been done through amazon pay wallet for rupees 996/- on 8th march 2019 i am facing problem please help me with this contact number [protected], [protected]

I am getting following error - e04-4 smart card not inserted properly. Even after multiple follow up with customer care they are ignoring. Keep saying that call after 30 min. This is happening from 7 days. I want my money back.

When i said about consumer court they are openly saying go raise. Such a rude behavior. Worst service by videocon.

Hope they respond now after raising complaint here.

As per new policy of trai we can choose channels which we want to watch but videocon d2h is not doing this.

I selected the channels and submitted to company website, i mailed to the company for changing d2h plan.

Then i called to the costumer care for changing channel list but still i got no solution.

I attached the screenshot of channel submission.

I am Bishwanath Chakraborty Cus. I.D[protected], choosen Bengali silver pack
as per your guide line on 9th march, and my tv channel starts showing progamms as per the choosen package! On 13th march I make the monthly
recharge amount Rs.223.00 and got reconfirmation from you of balance of
Rs.233.00, but why now before expairy of 30days why you are asking to recharge again within 29.0319. Please help me, I am not getting any help from
your customer care1
Best Regards

My id is[protected]
I have recharged for 3 months but in not getting some free channels which is provided by them.
I have called customer care almost 30 times.
Bloody customer care people answering we can't give that free channels pay 200 then we will realease the channels.
How can they charge customers amount for free channels.
They are telling do whatever you want we will not release the channels till you pay rs 200.
Is this the way you treat customer.
Please a serious action should be taken about this.
You can contact me at
[protected]
[protected]

My channels have been suddenly deactivated despite showing the pack as new south gold. Tried calling the customer care several times, despite got the feedback as they are always busy and cannot contact them.
Custmer i'd :[protected]
Kindly take any actions or let us know the procedure of disconnecting and never using their worst service again.
I[censored] can't provide the service why are you charging us for the pack/ product.
We strongly recommend a feedback as soon as possible

My customer id is 84950749 and i had requested to customer care ([protected]) on 28 mar 2019 to remove channel no 105 (Colours) from my pack. But she (Executive) disconnected all channels except base pack channels, for this issue i called many time to same customer care and talked to executives (Jasmin, gagan, mira, and nitu) but their response were very bad and when i asked them to connect the call to supervisor, all four executives forwarded my call but also disconnected after about 10 min of waiting every time. You can verify it from recorded calls at customer care.
I am very disappointed with videocon service and i want to be ensured that action taken against executives by videocon, otherwise i will complain (With proofs) against executives and videocon customer care service at every possible forum.

Hi my 2nd connection is not showing any channels for the past 10 days. My consumer id is[protected]. Pathetic service from videocon. Every time i lodge a complaint through the app i get a message next day problem resolved. Call center is pathetic, they just say the lines they have learned. User resolution is least concern. It seems there is auto messages sent to consumer problem resolved even though nothing is done. Looking for serious alternative next month.

I am not able to select HD channels at the Videocon D2H online site, i have topped up the balance with 20000 and my balance is more then 22000. There is no resolution since last two weeks . No response on email post multiple reminders, calls centre disconnects call and no call back. I am completely frustrated and in spite of paying not getting HD channels. I am not getting any escalation addressed

Hi .i purchased a LED tv 50 inches on 03.09.2016.LED V_CON VMD50FHOXFAP, SR no.[protected] rs.32888.89/- from Paras Enterprices(Shoppe)
sco no.363, sec 35B, chandigarh
ph no..[protected], [protected]..my led tv has 3 yrs warranty.now from 15 days its screen display half dark side n half normal.it is v bad .how can i watch tv.plz register my complaint n do the needful immed so that ican watch tv.my ph no is [protected].my address is ..
sunita rani, #8232 D/1, highway city (aman city), jhungian road, near maxim merry school, kharar(PUNJAB)ZIP code is 140301.reply me on my ph no

Please tell me why i am charge 12.99 for 2 months now i did not order anything. I paid all most 500.00 dollers to get alexa going on my computer and now i am charge 12.99 a month please clear this out for me. I do not want to pay this any more. I do not see that i need to pay this every month. It was in february 13 2019 was the first 12.99 was taken out my account and then in march 12 2019 another 12.99 taken out my account i do not see that i have to pay this so please stop.

I have purchased new set top box from d2h online web site on 24/03/2019 with transaction amount id[protected] pos 70011293 and txn#[protected] no response from when i am going get it the custom care people say they don't have any information about this i send 4 emails no reply to that what i should do how about my refund whom should i contact amount is 2315