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Videocon Industries Complaints & Reviews

www.videocon.com

2.3

Updated: Mar 26, 2026

Complaints 4629

Resolved

2094

Unresolved

2535

Good! Videocon Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Videocon Industries step up their efforts to fully resolve all complaints 👍

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Videocon Industries reviews & complaints page 54

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Address: Satgaon taltalla imali basti, Kamrup Metropolitan, Assam, 781027

Pls change my old rtn that is [protected] and [protected] and new rtn [protected] my customer id no. Is 63238898 and my name is moneswar das... Plz resolved my problem i have tried to contact but your customer care toll free is not valid... Plz... Resolved this case. Otherwise pls provide me some channel like hungama sony six in my id no. I will be very grateful to you sir... Your grateful moneswar das...

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Dhanush,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 27, 2019

Dear Dhanush,

Kindly share the mobile no. which you want to update in your account with your customer ID at [protected]@d2h.com as we are unable to fetch RTN on this website.

Regards,
Team d2h

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Address: 500012

Dear sir/Madam,

I have tried calling customer care and also nodal officer from past three days there is no proper response not picking up the call and I have balance in my account then also no channel is coming to my d2h. And I tried so many times to call the customer care they picking the call and telling server problem.
Pls check this problem.

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Goutham,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Goutham,

As discussed over the call with you on RTN- [protected], you will make the changes in the package from your end through the website or application as well.

Regards,
Team d2h

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Respected sir,
I am Mojidor Ali, a D2H customer. My Videocon D2H id is 60318306. My olp phone number has been deactivated. Therefore I'm getting too much troubles in recharging and changing new channel pack also. Therefore i want to add my new number as RTN and my new number is [protected].
Please solve my problem as soon as possible. I'll be very glad and thankful to you.
Thanks

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Joe,

Kindly share the mobile no. which you want to update in your account with your customer ID at [protected]@d2h.com as we are unable to fetch RTN on this website.

Regards,
Team d2h

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Address: Padmeshwari nagar 2nd extension road virgo nagar post near garden city collage l r puram, 560049

I lose my videocon smart card recently what i doo now plz tell me
I recently shifted my home from tumkur to bangalore. That time I lose my videocon d2h smart card how I recover my card and where I found my card how I am re installation my videocon D2h service and my area service station address and gprs map plz solve my problem u know how much I urgent this is ipl secion sooo plz

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Mukunda,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 560068

This is Ranjan Roy from Bangalore and I am using Videocon d2h from last 2 years and suddenly from Maqrch 2018 I am getting an error message on my screen saying signal not available. When I called your customer service, first he asked me to wait for 2 hrs to resolve this problem, but its not fixed. Then when I called today your agent told me that I need to pay Rs 150 to your service enginner for his visit. This is absolutely not acceptable from you guys. I caled a multiple times to customer care number but it is not at all connected .Please revert me back asap, before I throw away your box and dish from my house. My cust id is[protected] and my phone number is [protected].

This is very Pathetic service from

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Ranjan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 560016

I need to change my pack as per new selection policy. I am not able access the content either through website or app provided by videocon. Customer care always busy, not able connect to get resolve my issues. Now i want to get some of channels but not able access it. One of my friend also suffereing with same issue. I am helpless. Either they should give more representatives for customer care or they provide valid app, so i can enable my self. pathetic service. My customer id:[protected]. in the name of Sankar.

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Sankar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Change my rtn
Old - [protected]
New - [protected]
I have lost my rtn and i want to update the new trai pack. Because of lost rtn i cant do anything. And videocon customer care is so bad. I cant even connect to them, the route is always busy. And if it connects by mistake and i enter my customer id it says invalid. When you can't handle the customers then you should close your company..
Change my rtn asap otherwise i am gonna change my service provider..

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Mr Maithani,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 520001

Hi Team,

Please change the registered mobile number of d2h account[protected] from [protected] to [protected]. I have tried contacting customer care number which is [protected] more than 50 times but no luck. Always says all lines are busy.

Coming to your website, I feel very pathetic. There is no option to change registered mobile number via email/ with my d2h account details. Even after providing email id the password reset will go to registered mobile number only.

Regards,
Harish Ambadipudi

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Harish,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Allahabad, Uttar Pradesh

I am using videocon from last two year. There is an issue of message coming on tv again and again shown in subject. On calling customer care they are asking for visiting charges of rupees 200. It seems like they are trying to fool customers by asking so much of visiting charge, as this was not informed earlier that you will have to pay visiting charges.

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Prabodh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 495004

I have recharged and subscribed the channels but still it has not been updated. The customer care number ([protected]) is also not working. It always says the number is busy. I haven't got any reply to the email ([protected]@d2h.com). I have also sent several sms regarding the above issue but haven't got any reply nor was the issue resolved ([protected]). Kindly update the same.

Customer id[protected]

Aug 7, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Lokesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Bangalore, Karnataka, 560032

Hi i have lost my rtn and i wish to add new rtn as i want to activate channels in my tv i tried your customer care number so many times but it always showed busy even i tried your website but it also doesnt worked for me i am fed up of your service please do anything
From past one month i tried so many ways to connect with you but am unable to contact you
Please try asap to solve my problem i have suggested my customer to choose videcon d2h as am a tv repair service provider
Thank you

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Nayaz,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 487/25 peeragarhi, 110087

TO WHOM IT MAY CONCERN

Dear Sir i have a Videocon D2h connection ( customer id[protected] .i have forget my RTN and i have to manage my packs. i have dialed your customer care [protected] many time but it keeps me waiting for so long every time with no responce. please do the needful to solve my problem.

Thanks & Regards

Ravinder Shokeen

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Address: No 86 Jalan Gelam, 42000

I have just installed the d2h decorder but its showing c06: smart card not authorised. Do help me on how to move about. They asked me to refresh the account i tried to refresh and technical issue message came out. Tried to refresh the same thing appeared again where there an error of c06 smart card not authorised. Please advise me i have been going through this for the past 3 hours.

Aug 9, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Mr Sindhu,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: English , Ward no - 2 , Lakhisarai, Lakhisarai, Bihar, 811311

Dear sir,
I am having videocon d2h device bearing customer id[protected]. I have lost my registered mobile number in videocon d2h. I want to update my channels list as per trai rule . Please help me to change my registered telephone number .
Customer id[protected]
Client name - vikas mishra
New no. For rtn - [[protected]]& [[protected]]
Email id - [protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Vikas,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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I have purchased videocon d2h. My customer id is 40206569. Please change my registered mobile number from [protected] to [protected] and please change the name from damrudhar baghel to samuel baghel. I have recharged last month with my monthly package but only zee tv is available while other channels are not showing. On the tv screen it is showing please contact customer care. Please solve my problem.

Aug 8, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Samuel,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Samuel,

We would like to inform you that we are trying to reach you on RTN- [protected], but you are not contactable. Kindly provide the Mobile no. which you want to register with your customer ID at [protected]@d2h.com as we are unable to fetch RTN on this website. Moreover, you can make the changes in the package from your end through the website or application as well.

Regards,
Team d2h

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Address: Agra, Uttar Pradesh, 282005

Hi,
I started using Videocon d2h at my home just 2-3 months back and i have never received satisfactory service in return and this can be concluded in terms of their customer service or their website server.

But recently since 10-15 days, few of the channels are not available on my television and 'Service not available' is the error message that is displayed. I have tried contacting customer service for like 15 times min. and out of that many attempts just 3 of my calls were answered. For every answered call i just received a single reply that "Our servers are down and we can not process your request for now please call back after 30-45 mins".

I am paying too much money for the service and in return i am receiving the worst experience. I plan on to change the service and switch on to some other service provider.

Deepak Shiwani
Cust ID[protected]

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Address: Kolkata, West Bengal, 700070

3 weeks ago my Videocon D2h has some problems, As usual i called videocon d2h Customer care of many times & The people in the customer care were very bad Behaviour with me & I have been rehearsed every time, But still the problem is not solved yet.

Plz I am helpless, Please do a Solution

My Videocon D2h ID[protected]
Name - Soumen Halder
Contact - [protected]

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Hi,
Please change my RMN to [protected]. Old RMN is not available with us anymore.
I am also available for call in this no.i have also shifted to a new address.once my no gets registered, I would like to raise a shifting request too. Please update my no as soon as possible. My consumer no is 73107422. Please ping back if any other information is required.

Regards,
Kanwalpreet Singh

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Address: Thane, Maharashtra, 421505

I have old videocon d2h customer id 51829889. That time my number is got register to this customer id

Now i apply new videocon d2h customer id[protected]. So for this i given my same number. Now i am trying to login using otp. I able to login. But my account is displaying old customer id. So i unable setup my package for my new connection. I am not using old connection

Aug 7, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Vikram,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Vikram,

We would like to inform you that your account status shows disconnected due to low balance. We are unable to find second connection details so kindly share details of new connection which you have applied.

Regards,
Team d2h

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We selected plan as per customer care executive suggestions but didn't get as per validity ..
Even selected channels didn't come till 4 days.. what a worst service.
We called them 5 times they have not response properly finaly we told to disconnect our services they he transferred call to supervisor .
I think that supervisor drunk on duty he spoke same drinker at duty .
Really such a big company do not put like that negligence supervisor.
If you cannot improve your customer service system please help us to disconnect.

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