Videocon Industries Complaints & Reviews

This is to bring to your notice that after selecting my own channels as per trai i am not able to view it. I have tried to call the customer service number#[protected] & [protected] many times but hardly gets anyone to help. Yesterday i somehow managed to get a representative and told him the issue that i am not able to view channels like zee tv, sony max, zee salam etc which are there in my package list. I told him getting this error "e16-4 channel is not part of subscription" but actually it's not true. He told me that he has activated the service and within 10 mins i will be able to view the channels, i insisted him that to be on the call for 10 mins till the time my issue get fixed. The representative informed me that i need to hang up from the phone and then only it will work. I believed the representative and i hung up and after 10 mins my issue never resolved and i was fooled by the representative. I tried to call back and not able to connect anyone. It was around 1:41 am 20th march2019. So i think d2h representative are trained to fool and cheat their customers and i think everyone is aware of it about the fact in the company.
I am completely disappointed and unhappy if my issue is not fixed please deactive my service and will shift to another company who can give me better service. It's completely illegal that you guys are taking the money and not giving appropriate service and that too no one is there to help the customer.
I have attached my customer id and the package which i have currently have but not getting all the channels which i supposed to get

Dear sir
Please change my name from mithun kar to sushanta balabantaray, i gave the details several time but no action taken, its u r negligence or any other else please do it as quick as possible.

Any other provlem please clarify to me, i do mail also several time but no replaythis one of very poor customer sarticification thing. You are doing

D2h id[protected]

I have purchased the videocon d2h hd set-top box connection on 16 march 2019. While buying the connection the dealer said that all channels will be visible and free for one month so i have bought this connection on the basis of that. But now most of the important channels like star plus, colors, ndtv, aajtak, music channels etc.. Which should be part of the package are not visible.
When me and my wife went to the dealer to talk about this, he directly refused on his statement that he didnt tell all channels will be visible. This is a direct fraud this dealer is doing with us which is not at all acceptable from a videocon dealer. Also the dealer was very rude. He misbehaved with us and faught with us very badly. We need a resolution to this asap.
My consumer id :[protected]

Dealer details:
Hanuman electronics
A/p wagholitalhaveli
Nagar road
Wagholi, pune
Maharashtra-412207
Phone : [protected]
Contact person : suresh chaudhary

I purchased Videocon LED TV (Model: VMD 55 FH OZ FA, Serial No.[protected] from M/s New Berco Electronics (Regd.), A-1, Rajrani Market Najafgarh road, Uttam Nagar, New Delhi 110059 vide invoice no HO/17-18/3956, dated 11/06/2017, under extended warranty up to 10/06/2020.
On 3/12/2018, I logged a complaint for partially darkness in display to customer care no.[protected], with reference no. DEL/[protected] and response code: 21712. Following day i.e. 4/12/2018, Mr Sandeep (Mobile no. [protected]) from authorised service center (M/s Mukesh Electronics, B-235, Inder enclave - 2, Shani bazar road, Kirari, New Delhi 110086) visited onsite and reported lighting board fault and has to be replaced under warranty and charged us Rs 1300/- and I paid the same vide cash Memo receipt no. 311 dated 4/12/2018.
It has been 3 months and several follow-ups with service engineer and customer care, I have not seen any update and actions.

I am videocon d2h customer. Customer id is[protected]

I have recharged rs 250 to my d2h service on 18-march-2019, 10:00 am. After which i was unable to see any channel and when i ask customer support they simply get the complaint and ask me for one day. Till they are taken 2 complaints but there is no solution.

Please find the attached screenshot fyi.

I own a videocon d2h connection and i applied for a migration to new trai guidelines on feb 29th. And i got migrated before 7 days (Approximately). I also own a second connection of videocon.

The service for the primary connection was totally disrupted during migration and the second connection works very well though both are in mirror plans.

I called customer care nearly 10 times and everytime they have reasons and say it will work in 10mins. I even spoke to their supervisors. They assigned a technician and said it will be resolved in a day. But the technician closed the call without any intimation. They assigned 3 technicians and made me wait for 3 days and everytime i was disconencted.

When i spoke again they said it will be resolved in 8 hours and nothing happened. I called again the next day and the customer care deliberately cut my cal twice saying it was network issue.

I tried complaining the nodal officer and below is mail copy. There was not even a acknowledgement mail from them and nobody cared.

I was forced to contact you for this. Please look into the issue.

I am not planning to continue with videocon. But still i want to know why the quality is so dull with such big service provider.

Customer id:[protected]

Worst technical support, very unprofessional customer support. To change smart card i am following from past 6 days. Hopeless supporting team. Don't know how to resolve the issues. Very careless, Am using D2H from 10 years but now its become worst.
When you can't give the solution then why the ### your having the network.

Please change my registered mobile number to [protected] and ID[protected].
Due to the new system we have to do more amount of recharge and it last for less days so please change this system or change my number to my new number above.We have just recharged our account and now why we want to recharge again so please change this system people and my friends are also feedup by this system change it to older one and change my number too.

I am an subscriber of videocon d2h (Customer id[protected] and having problem in receiving channels as per subscription. I have been following up with the call center since feb 21 and the set up box was changed twice. The call center number is not reachable or busy most of the time. Even if the call connects, it is on hold for a very long time and sometimes disconnected.

I think some other customer's id is configured into our system as i am seeing other customer id[protected] on my tv instead of mine. I have reported this multiple times to the call center but the issue has not been resolved even after almost a month.

Sir i am using videocon d2h service. This company is in very worst cuatomer services helpline no is also very useless. Nobody care of customer in this company. Always did as per his own rules and force to customer as per there's own term and conditions. I made my channal package as per my choice at the website successfully, but repeated request on helpline and also e-mail. It is not started since last 20 days. Automatically started basic package without my permission and now when i request for change, company force me to choose much higher amount channel package. Stop showing all paid channels without my permission. After several complaints over helpline and e email, never responded. I can only say about this company, is so careless towards customer service. If possible to help or i change my connection. Customer id 79088116. My mob no is [protected].

Dear videocon d2h, as i lost my mobile which having my rtn sim, so now i wish to change my old rtn [protected] to new rtn [protected]
Cutomer id is[protected].
Because of old rtn i am unable to choose the channel packs as per new trai regulations, so it is humble request to you please take appropriate actions for the same, otherwise forcefully ill hv to go with another operator.

Thank you

For last 15 days i m trying out to each customer care but any of the numbers are not working... We have videocon d2h connection and none of the channels are working since last 15 days. Tried calling personal representatives who are charging a service fee of rs 200 else not willkng to come. Our customer id is[protected]. Please look into the matter urgently.

Dear sir/madam;

Please change my registered mobile number, my rtn number was missing, so need to change please help me, please change my register number of given below,

Account details:

Customer name : irfan s
Customer id :[protected]
Old mobile number : not having
New mobile number : [protected]
Base package id: new south gold sports
City: kadapa
Postal code: 516193

As am using

Monthly recharge amount - rs.475

Last recharge amount - rs.390

Due date

27-mar-2019

Last recharge date

05/03/2019

Last recharge amount

390

Customer id 2497108, no signal since day before yesterday. Rang more than 100 times at customer care, but every time got the same message "all executive are busy, your call is important to us please wait" and after completion of 6 min the call disconnected with the worlds "thank you for calling".
In short not able to complaint regarding no signal.

Please resolve my problem

I have purchased videocon d2h while a years ago my name is prabhakar laxman bhadane and my customer id is 9555480. My request is change my registered mobile number and update it to new... From protected to protected.. My new mobile number is [protected] and update the same because i had faced the problem regarding log in at videocon consumer site due to forgetting the old one register mobile number... So i request to u to change my number as quick as possible

I have change my customer id
I have complaint in past 5 days in customer care service but not responsible.
I have choose my channels as per trai
But my old customer id is registered in d2h infinity app.
I have get a last chance tomorrow my problem is solved don.
To be same cuntinue i have change choose another connection. So avoid your connection to be continued

Unable to contact d2h cust care change my plan n not response I have mailed n called but none of response very worst service cust I'd[protected]
My account not log in to change my plan
What to do fake du kya videocon
Dusara lagwa lu 1 mahine se call n try kr raha houn ekdum ghatiya service by videocon

My customer id is[protected] for past 2 3 weeks all channels are missing that were listed in my pack.. I had sent so many mails and complaints till now but none of them are effective these # don't listen and now i am furious over this. All the channels in gold pack are missing majority of it i mean. The main channels are missing and it is showing not subscribed. I had done recharge of 450 and still i am getting this # service from this pathetic company.

As i am not able to access my old number with which i had registered to dth, i need to change the registered number of dth. So i request you to kindly change the registered phone number of dth videocon with customer id, 92723762.

Old registered number - [protected]
New number - [protected]
Name - thilak jain

Please do the needy as soon as possible.

Thank you.

Please help me i request you to change my registered mobile number as soon as possible my new rtn[protected] but there is a problem that i don't my old rtn so please help me as soon as possible.

I want you to solve it i don't have my old registered mobile number and without it i am not able to choose my d2h packs.

Please change my registered mobile number as soon as possible my new registered mobile number[protected] please help me.
Thanks