Videocon Industries Complaints & Reviews

Dear team
I have mail so many time to customer care and nodal officer team mail i'd but no response
My zee marathi channels are not working and customer care number getting busy everytime.
Today i spoke with alankar from customer care and he update that systems are not working.
For single issue i have to suffer a lot.
Please confirm whether my issue will be resolved or shall i disconnect this d2h service.
I have added mail i'd of anil khera but no use as no one ack the issue

Customer i'd:[protected]
Register number: [protected]

Not able lovin into videocon site. Getting wring credentials error. Same problem with otp based login also. I am not able to select my channels due to this issue. Waste fellow videoconn. Cal alos not connecting to cc. Resolve this on priority waste service fello videocon. Fasing issue from last 10 days. What can i do without communication. Pls do resolve yaar.

मि बरेच दिवसा पासुन हि डिश वापरत आहे दोन महिन्यापासुन माझे मराठी चॕयनल बंद पडले आहेत व आज दि 14/03/2019 पासुन तर माझि डिशच बंद पडली असुन मि तुमच्या नं[protected] ला बराच वेळा फोन केला पन कोनी सुद्धा फोन उचलत नाही म्हणून मि लेखि तक्रार करत आहे क्रृपया माझी डिश लवकरात लवकर चालु करुन देने आणि त्याच बरोबर माझे मराठी चॕनल बंद पडलेले ते पन चालू करुन मिळावे.

How to change my rtn number as it should be changed to new rtn number.
Where in i have got changed to new mobile number. Since my old rtn number is deactivated could not receive any messages in it. Tried reaching vediocon dth customer service desk. Didn't got proper response. So it is quite frustrating when service desk don't give proper update to users

I have raised a complaint for my videocon led two months back. But till date they are making excuses as parts not available.
I have spent a fortune buying your product and it is under warranty. It is your responsibility to fix it. Please help me set it fix else it will be a legal action. Your staff is pathetic and is giving deaf ears to our calls. V

My number is [protected]

Dear sir/madam,
I have installed videocon d2h having customer id[protected]. As per trai rules consumers have to select the channels as per our choice up to 31.01.2019 but at the last of january its period was extended up to 31.03.2019. So i continued my regular diamond pack of rs.450 and also recharged it on 7th february, but meanwhile due to some reason my d2h antenna on top moved and tv was showing 'no signal' error, after contacting to customer care and i agreed to give rs.200 as service charge to videocon d2h, videocon sent a engineer and set the antenna after that my d2h service was started, i gave rs.200 to videocon engineer; but on 23.02.2019 my service was stop with a message of insufficient balance but in fact it should last up to 08.03.19 as per monthly regular recharge. Then i have called on [protected] this number many many times, initially i have told that videocon has deducted rs.200 as a service charge though i have given it to videocon engineer mr. Mahesh. Then videocon also agreed that it was debited falsely from my d2h account and will be credited to my d2h account after some time but after calling on above number to videocon they told me many reasons specially 'due to some technical issue we can not help you'. On 08.03.2019 i received call from videocon telling that by mistake videocon has deducted rs.200 from my d2h account to recover that i should recharge with rs.100 then my service will restart and we will credit rs.200 to your d2h account on the same day after some time, but still i did not received any message of account credit and when i have checked my balance it was about rs.87.
My tv was off more than 12 days due to videocon d2h fault and still they have not assured me what they have promised me. I also told them that i will wait till tomorrow for your action otherwise on next day i will register your complaint to trai, but they have not taken any action. Today videocon have stopped my service.
Sir due to videocon i have suffered a lot so i want a penalty of rs. 5000 from them as mentally harassing me, though i have done all recharges time to time.

Regards,
Bharat sanghvi
[protected]/[protected].

Plz change my rtn number
Old number ([protected])
New number ([protected])
Am totally confused when i called your customer care services is told only is busy call me later so please change the rtn number next ill do in online recharge my favorite channels... Your service is good better than others... So please ensure my request... Is not a complaint is only a request... Tqu

Customer id[protected]
Yesterday i have recharged my account with 250 rs and some money already there but yesterday night no channels was coming then i have checked my account and there is showing zero balance and no package because you have migrated my account as new trai regalation. But i have selected your recommneded package gold combo rs 250 and same time i rechraged with 250 rs but still not effected same into my account and my d2h is not working since yesterday, even i recieve the message from company for recharging your account while i also got the confirmation from videocon for succsfull recharge yesterday.

I have tried many times to call at customercare since yesterday but not able to reach, always showing busy and auto disconnected. It is very embrassing, how level of your customer services.. Please looking forward support to activate my package and show my balance into my account, please refer screen shot for recharge with transactions ids.

Hi team,

Hope you are doing well.

Am writing in lieu of my videocon d2h account, customer id[protected];
I want to change my registered number from[protected] to ([protected]).
Kindly do the needful.
The current registered number[protected] is not in service anymore, for any follow-up or query, do connect with me on ([protected]).

Thanking you in anticipation

I need to change the registered phone number as its no longer in use. How is it possible? I could not find out the option to change the number. Already registered in the site. Consumer id[protected]. Please do the needful. Old no. Is
[protected]. Please change to [protected]. Please do the needful so that i can select our own channels as now our favourite channels are not coming up.

I am a customer of your d2h from last more than 5 years. My d2h customer id is[protected] and I want to change my RTN from[protected] to [protected] (New No) because my previous no misplaced & not traceble. already send the request to [protected] on yesterday. otherwise i have to throw your dish & set top box & purchase another one.

Hi i am ashok kumar gupta & my id number is 67140945. Today videocon d2h has deducted balance without my information because of the new change in tarrif plan & other plan. When i call the customer care & spoke with paramjeet singh as a representative & ask him about the details of my plan, he replied that we are facing technical issue so please call us back later hence i requested him to transfer the call to supervisor but he repeatedly said that i cannot transfer the call because of technical issue. He was not able to help me at all & also disconnected the call while speaking with me. Hence i would request you take strict action againts these issue. My contact email id is ak. Hiphop. [protected]@gmail.com.

On 27th feb 2019, i registered the complaint with complaint id[protected].
The complaint was regarding the setup boxes (2 nos.) are not working.

On 28th feb, d2h engineer visited the place. Suggested to replace both setup
Boxes (I am holding family pack account) along with the transmitter device
Installed at dish tv.
I suggested him to replace all faulty devices and deduct the charges /amount from my videocon account (Available balance rs. 6000/-)
On 1st march come to know that the complaint id was closed by videocon engineer with out any resolution. On request they registered another complaint with id[protected].
However, no response / resolution from videocon d2h team yet.
I requested them to discontinue the d2h service and refund back my amount. Still, no update received from them.
Pathetic service from videocon d2h team. Very disappointed.

There is no telecalling service we are try to cantact thausand times to solve my problem... Very bad mudic we listen and no one is available for calls
Is there lot of calls till day night???
Very bad servise... Faltu
Bakwas service
Please do something for customer satisfactin
My recharge of month is lost
There is no channels of my recharge i lost rs 350 this month
Please give me justice

My customer id is[protected] and i dont know my rtn. So please change my rtn to [protected]. My dishtv was purchased long back maybe 3 to 4 years back. The dealer entered the rtn and did not share with me and i was also not bothered to ask him. But now to select packs as per trai i require my rtn which i dont have. My current mobile number is [protected]. Can you pls set this as rtn for cust id[protected]

I atul dayalbhai rathod have done recharge of 285 just now. My id of videcon d2h is[protected] which does not show any recharge of 285. The amount got deducted from my bank account of bank of baroda.

For your refrence i am sending screen shot of the amount deducted.

Either recharge my id or refund back my money..

I have bought the TV @2016, the TV i recieved is fault .So reported on the firstday itself and replaced with new one. For the past 8 months, i have been trying to repair the defect which arised @ 2017.I complained many a time to Videocon service. Total amount is 51000, i couldn't a proper response and value from the Sharptronics and Videocon I have facing mental stress due to this.Me and my family following them for almost 8 months. The below is the refrence number CHE[protected]. Tha last hope is this message.Please address the issue and sue both of them to get the value as a customer. Please get me refunded with the amount i paid.

I had lost my rtn of videocon d2h[protected]... And now as per the new trai rules i have to select my channel package, so how can i change my rtn without having my rtn.
I have also requested service call from d2h but they are not responding... I myself made a call on toll free but its evenworse and putted me on wait... Such a poor service from videocon...

I have to recharge and have to select channel packages to watch tv. For that i need to login. But, the registered mobile number is not matching for the account id. Please update my mobile number as provided below.
Name : roshan kalli
Customer id :[protected]
Old mobile number : forgot the number
New mobile number : [protected]

Please do the needful.

Thanks

I am able to select my own channel pack as per trai new rules. Since 10 feb2019 i am visiting the videocon d2h website and trying to select my own channels pack and every time it shows your d2h pack has updated as per your selection however in reality i cannot view the channels i have selected and my available balance is reducing everyday. I tried calling customer care to complain about but the number is not connecting. Please help. My customer id is[protected]