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Videocon Industries Complaints & Reviews

www.videocon.com

2.3

Updated: Dec 16, 2025

Complaints 4628

Resolved

2094

Unresolved

2534

Good! Videocon Industries values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Videocon Industries step up their efforts to fully resolve all complaints 👍

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Address: Delhi, New Delhi, Delhi, 110010

My videocon d2h castmar id[protected] and my registered mobile number is [protected]. Please change my registered mobile number from [protected] to [protected]. I facing many problems of channel subscription. Always see massage on screen please subscribe the channel. I can't select my own choice channel package. And my registered mobile is not work properly dut to network problem.
Request please change my registered mobile number.
Thanks.

Mar 22, 2019

Complaint marked as Resolved

[email protected]

Videocon Industries customer support has been notified about the posted complaint.

Mar 23, 2019

Updated by Amol@1234 Registered mobile number not updated

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Amol,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Dhanori pune india, Pune, Maharashtra, 144015

Website: d2h.com

I complained just now ...i got the same email as i got in for 2 times before in this same day, also there email id option is not giving any help nor the phone numbers ...even the phone numbers provided on this website are not working, check them n then provide them, mentioned website is also not working .all their executives are always busy . when we call on the customer care number the answer is number is incorrect.if this are ur services wht is the use of your consumer forum?

Mar 22, 2019

Complaint marked as Resolved

no the complaint is not resolved

Videocon Industries customer support has been notified about the posted complaint.

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Address: plot no 64/A sr no 51 bhairav nagar lane no 4, dhanori road pune, Pune, Maharashtra, 411015

Website: videocon d2h

I m the user of videocon d2h. today i have recharged my account (customer id[protected]of rs 300 with the selected channels but the channels are not yet activated .i have recharged d account at almost 4pm n now its 6:51 yet the channels r not activated.i tried all d available customer care numbers, i have also email ed my complaint at the given email id on the website of d2h but there is no response . they every time send the same email n there is no solution to my problem.the numbers they provide in the email r either busy or they do not answer .what the customer should do in this situation?

Videocon Industries customer support has been notified about the posted complaint.

Mar 22, 2019

Updated by Ruchita Bharambe even some of the numbers provided on the website are not valid.

Mar 22, 2019

Updated by Ruchita Bharambe infact all the numbers provided ion website and in the email r not working and they are sending the same emails again i think they dont read only

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Address: 1588 Sadashiv Peth, Prajakta Society, Tilak Road, Pune, 411030

Customer Id :[protected]
Customer name; Pravin Narayan Yadav
My earlier pack: New Diamond Pack
Recharge Date: 30/01/2019
Subscription last Date: 11 Dec 2019
Recharge Amount : Rs. 5225/00
From 15 March 2019 I am getting "No channel found error"
I have been trying to videocon customer care no[protected] /[protected] everyday . Every time they say that issue will be resolved within 30 min., At times executive told me to switch on my set top box and TV for 15 min. Then issue will be fixed. But till date I have not got any solution.
I don't know what to do and where to complain.

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Address: No 260/1 , Alapakkam, chengalpet, 603002

My customer id[protected]

I get connection was nov'18 & one year validity plan upto nov'19, but my plan was automatically changed without my knowledge & customer car said plan was changed as per new trai rules,
But equal amount was credited to your account shortly
Till date i'm waiting & yet not respond to d2h (Mean time i recharge 2 times with my own money)

Totally dispoint with their service

Poor response from customer care (I'm telling same problem but customer care told me deference deference reason for delay)
Around 20+ time called to customer care regarding this issue

My last complaint number[protected]

I get the nodal officer number -
[protected], he refused my call,
Very biggest no 1 fraud

Apr 2, 2019

Complaint marked as Resolved

Contact no - 9840872049 Mail - [email protected] I want 1 year validity as well as my recharge amount

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Hems,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Saket Nagar 2b Bhopal M. P., Bhopal, Madhya Pradesh, 462024

Dear Sir,
Myself Deepnarayan Mishra, a customer of Videocon d2h, As discussed with customer service representative i had Recharged my package with Rs:-354/- but unable to find any paid channel. Only getting the Free Dth channels.
And the unfortunate thing is after calling again n again no any representative is resolving the problem. Also unable to generate OTP.

The worst experience ever I have with this.

You are requested to kindly Resolve the Issues, as I had Recharged the same as per their instructions.

Thanks & regards
Deepnarayan Mishra
[protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

Videocon DTH activated by own choice & pay only for the same (A-La-Carte )From the last three month service provide disconnect my plan before its expire & when we request last month by mail service is active. Know same thing repeated by the service provider service is suspended from 17.03.2019 again service suspended & we view only free channels.More than 5 mails & 15 cal in[protected]/1800xxxxx..
Also complaint to nodal officer by mail- nodalofficer.[protected]@dishd2h.com
Huge time waste in phone complaints & mail.
Recharge 8 march2019 Rs.250.00 & we have message of the plan expire date 10.04.2019/SBI TXN No-#765937

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My customer id is[protected]. My previous rtn number has been discontinued.
We are trying to contact with your customer care number of delhi region but there is no respose from you. I want to change my previous number :[protected] to [protected]. I am not able to choose my pack due to this.
I have no access to your trai feature. Kindly contact us or pick our call and change our rtn number as soon as possible.

Aug 7, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Rahul,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Rahul,

Kindly share the mobile no. which you want to update in your account with your customer ID at [protected]@d2h.com as we are unable to fetch RTN on this website.

Regards,
Team d2h

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Address: Thiruvananthapuram, Kerala, 695542

My videocon d2h rtn has been discontinued. Thus i need to register with new mobile number. I have d2h customer id and other info. I have been trying to contact your customer service about a month, am experiencing worst customer service from your side. Thats why am writing this. Kindly solve my issue as soon as possible.
My videocon customer id:[protected]

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Aparna,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 600094

My cust id is[protected]. I am unable to view any channels in my Videocon d2h although balance is available . I am trying to contact customer care but unable to get through the customer care. I have sent mail to customer care also but no response from them. My contact no is [protected]. Pls do the needful

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Address: Doddanakundi, 560037

The desired telugu channels stopped showing abruptly since the last 10 days, when i call customer care, i get to hear the same monotonous response that the servers are down and please call after 1 hour.
From the last 10 days, i am hearing the same response.
I tried mailing the customercare email address. There is no response to my query.
Later, i came to know that the channels have to be choosen from the website.
I followed the steps and selected my desired channels to watch. Nobody called till now.
There is no way, i can throw away or get out of this trouble caused by videocon d2h.
I am loosing my money, no channels are seen, and on top it the customer service response is very very disappointing.
If someone from the team is reading my problem, please respond at the earliest.
My customerid is[protected]

Aug 7, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Srikant,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Doddanakundi, 560037

The desired telugu channels stopped showing abruptly since the last 10 days, when i call customer care, i get to hear the same monotonous response that the servers are down and please call after 1 hour.
From the last 10 days, i am hearing the same response.
I tried mailing the customercare email address. There is no response to my query.
Later, i came to know that the channels have to be choosen from the website.
I followed the steps and selected my desired channels to watch. Nobody called till now.
There is no way, i can throw away or get out of this trouble caused by videocon d2h.
I am loosing my money, no channels are seen, and on top it the customer service response is very very disappointing.
If someone from the team is reading my problem, please respond at the earliest.
My customerid is[protected].

-srikant

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Srikant,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Buchpora opp. J&K Bank, Sarfi Colony, Pauri Garhwal, Uttarakhand, 190020

Two days back i have got recharged my customer id no.55120570 at buchpora srinagar j&k state, but the dashboard asks to recharge besides completing other alternative formalities. We have been put to a lot of inconveniences and have got disgusted with your services. This attitude of yours may force us to switch over to other services like tata sky etc.

Videocon Industries customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Mar 23, 2019

Dear Ashraf,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 25, 2019

Dear Ashraf,

We would like to inform you that we have tried to contact on RTN ( [protected] ) but you are not contactable. As per your concern related to channels not working we have sent refresh command. Kindly share error screenshot if you face an issue.

Regards,
Team d2h

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Address: Pune, Maharashtra

I am customer of d2h, i have pay monthly recharge but last 10 days not a single channel was shown by d2h. I have call customer care lot of time but this was worst customer service in the world. My money was lost because they not showing a single free channel but after subscription plan was ended they stop the service. Please take legal action on those because of it was very big scam to looted indian consumer.

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N

Nabla Ihsan

Mar 21, 2019

Iam nabla from kerala and I lost my old phone with which I registered my d2h service and andd i forgot the old number.it find very difficult to charge my account online so I wish to change my number. So please help me to change the mobile number to[protected]

d2h Customer Care's response, Mar 22, 2019

Dear Nabla,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

A

alagu sankara moorthy s

Mar 21, 2019

I was remitted Rs.250 on 09/03/2019.my balance is rs.455.69 d2h.But today morning my balance is Rs.401.69.Still no signal is available

d2h Customer Care's response, Mar 22, 2019

Dear Mr Moorthy,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 22, 2019

Dear Sagar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 15/8 shyamvihar ph I Najafgarh New Delhi, New Delhi, Delhi, 110043

Website: Videocone D2H

सर जी मैने 20/3, /2019 को अपना videocone d2h रीचार्ज किया 2 दिन हो गये लेकिन अभी तक सर्विस चालू नही हुई 20तारीख़ से मैने कस्टमर केयर मे 1000 कोल कर लिया लेकिन 1भी बार बात नही हुई मै जितने दिन तक चैनल नही देख पाऊंग लेकिन मेरे अकाऊंट से तो पैसे कटता रहेगा उसकी भरपाई कोन करेगा आप सक्त कदम उठाए जिससे दोबारा इस तरह कंपनी किसी को परेशान ना कर सेक
Id[protected]
मो [protected]

Videocon Industries customer support has been notified about the posted complaint.

Mar 21, 2019

Updated by rom885 तुरंत फोन करे कंपनी

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R

rambson

from Bathinda, Punjab

Mar 21, 2019

Please change my registered mobile no and registered name ...

Registered Mobile no : [ lost ]
New no : [protected]

Registered Name : Rambsan . B
Original Name : Ramesan . V

Customer ID : 90381540

Please resolve this problem as soon as possible ..

Thanks

d2h Customer Care's response, Mar 23, 2019

Dear Ramesan,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 22, 2019

Dear Customer (rom885),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Flat #309, Pleasant Apartment, Hyderabad, Andhra Pradesh, 500089

Unable to login to videocon d2h since yesterday for Cust Id :[protected]
Despite putting OTP for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but i am unable to reset the password.
Thus unable to create my own channels pack as par trai guidelines.
contact customer care guys were not helping at all.
Kindly resolve the issue as the earliest.

Also please subscribe STAR Hindi HD pack for Cust id :[protected].

Videocon Industries customer support has been notified about the posted complaint.

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A

ajit roy200

from Barddhaman, West Bengal

Mar 21, 2019

Plz change of my resistered telephone number.
Old number[protected]
New number[protected]

d2h Customer Care's response, Mar 23, 2019

Dear Ajit,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

S

Shruti Patle

from Pune, Maharashtra

Mar 21, 2019

I want to change my register no... As i have lost my register mobile no ([protected])... My new no. Is [protected]... So please update it as soon as possible... Without this i am dailing to recharge my d2h service...
Thanking you...

d2h Customer Care's response, Mar 23, 2019

Dear Shruti,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 22, 2019

Dear Pritam,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Pune, Maharashtra, 411048

I have created my own plan and selected Sony pack but it is not available.
I am getting message that Sony is not part of your subscription.

Tried contacting Videocon d2h over phone but cannot contact them. Sent an email but no response from them.

My customer id is[protected]

Please help me to resolve the issue.

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Address: 560085

Hi,
I am having videocon d2h connection (Customer id:[protected], i am being overcharged.

My monthly charge is rs 589 i recharged rs 599 on 17th mar 2019, total balance was rs 834, and they say 19th apr 2019 it will get over, ideally it should be 42 days (That is 28th apr 2019).
(Basically they are charging rs. 26 instead of 19.63)

I have sent email to [protected]@d2h.com on 17/3, no response.

I have lodged 2 complaints (Complaint no.[protected] and[protected] still in open state which they said will be resolved first in 24 hours, second in 12 hours.

Getting connection to the phone number itself big problem. Once connected it takes more than 10 mins to talk to exec, i have repeat the problem

Please help

Videocon Industries customer support has been notified about the posted complaint.

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S

sricity

from Mumbai, Maharashtra

Mar 21, 2019

Plz change my registered moboil number,

Name : K.saritha Kumari customer
id : 77315110
old moboil number : [[protected]]
new moboil number : [[protected]]

Thanks & Regards
K.saritha Kumari.
Flat no 208,
L.S corel residency.
Tirupati.
Chittoor Dt.
Andrapradesh,
pin code :517501.

d2h Customer Care's response, Mar 23, 2019

Dear Customer (sricity),

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

S

Soumyamahadas

Mar 21, 2019

From past three days I have been trying to change my registered telephone no the service centre no is not working I have to recharge my TV what should I do?

d2h Customer Care's response, Mar 23, 2019

Dear Soumya,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

N

nkuhikar

from Pune, Maharashtra

Mar 21, 2019

Dear Sir,

my Customer id is[protected] and registered mobile number was [protected] Please change my registered mobile number as [protected].

Thanks
Suman

d2h Customer Care's response, Mar 23, 2019

Dear Customer (nkuhikar),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Y

Yeamin Sk

from Kolkata, West Bengal

Mar 21, 2019

[protected]

Yeamin Sk's reply, Mar 11, 2019

My dd free videocon d2h become here

d2h Customer Care's response, Mar 23, 2019

Dear Yeamin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 22, 2019

Dear Customer (patilcb),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Hyderabad, Andhra Pradesh

Dear sir, please change my registered telephone number as [protected] instead of [protected], and name also mr s s peri to p. Thammiraju raju. Details:- customer id[protected], satellite box no-1011 sr no[protected] and registration (Card) no-[protected]. So please do needful as early as possible because i want to recharge and maintains by the name of my self.

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S

Sheela N

from Bengaluru, Karnataka

Mar 20, 2019

Not able to login to videocon d2h website since last 1 month. Neither by using OTP nor by using password. Hence unable to create my own pack as per TRAI guidelines. Complained to customer care many times but no response till date.

d2h Customer Care's response, Mar 22, 2019

Dear Sheela,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

A

Akhil jbs

from Vaikam, Kerala

Mar 20, 2019

2days back in our d2h 1by 1 channels are stopped we can recharge our d2h full amount but no channel coming till this date there is no signal can please send your repair person to my home otherwise i will take strict action

d2h Customer Care's response, Mar 22, 2019

Dear Akhil,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Mar 22, 2019

Dear P. T. Raju,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: H.No. 138 Chilla Village near Sardar Patel School Mayur Vihar Phase-1, 110091

Website: www.d2h.com

I am extremely unhappy with pathetic service from the Videocon d2h. I am very very angry with vague customer care replies. i am following them from the date of 27th February, 2019 to till date but they are not responding.
I would like to request to you kindly help to get resolve this.
Please please...

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