Videocon Industries Complaints & Reviews

I complained just now ...i got the same email as i got in for 2 times before in this same day, also there email id option is not giving any help nor the phone numbers ...even the phone numbers provided on this website are not working, check them n then provide them, mentioned website is also not working .all their executives are always busy . when we call on the customer care number the answer is number is incorrect.if this are ur services wht is the use of your consumer forum?

I m the user of videocon d2h. today i have recharged my account (customer id[protected]of rs 300 with the selected channels but the channels are not yet activated .i have recharged d account at almost 4pm n now its 6:51 yet the channels r not activated.i tried all d available customer care numbers, i have also email ed my complaint at the given email id on the website of d2h but there is no response . they every time send the same email n there is no solution to my problem.the numbers they provide in the email r either busy or they do not answer .what the customer should do in this situation?

Customer Id :[protected]
Customer name; Pravin Narayan Yadav
My earlier pack: New Diamond Pack
Recharge Date: 30/01/2019
Subscription last Date: 11 Dec 2019
Recharge Amount : Rs. 5225/00
From 15 March 2019 I am getting "No channel found error"
I have been trying to videocon customer care no[protected] /[protected] everyday . Every time they say that issue will be resolved within 30 min., At times executive told me to switch on my set top box and TV for 15 min. Then issue will be fixed. But till date I have not got any solution.
I don't know what to do and where to complain.

My customer id[protected]

I get connection was nov'18 & one year validity plan upto nov'19, but my plan was automatically changed without my knowledge & customer car said plan was changed as per new trai rules,
But equal amount was credited to your account shortly
Till date i'm waiting & yet not respond to d2h (Mean time i recharge 2 times with my own money)

Totally dispoint with their service

Poor response from customer care (I'm telling same problem but customer care told me deference deference reason for delay)
Around 20+ time called to customer care regarding this issue

My last complaint number[protected]

I get the nodal officer number -
[protected], he refused my call,
Very biggest no 1 fraud

Dear Sir,
Myself Deepnarayan Mishra, a customer of Videocon d2h, As discussed with customer service representative i had Recharged my package with Rs:-354/- but unable to find any paid channel. Only getting the Free Dth channels.
And the unfortunate thing is after calling again n again no any representative is resolving the problem. Also unable to generate OTP.

The worst experience ever I have with this.

You are requested to kindly Resolve the Issues, as I had Recharged the same as per their instructions.

Thanks & regards
Deepnarayan Mishra
[protected]

Videocon DTH activated by own choice & pay only for the same (A-La-Carte )From the last three month service provide disconnect my plan before its expire & when we request last month by mail service is active. Know same thing repeated by the service provider service is suspended from 17.03.2019 again service suspended & we view only free channels.More than 5 mails & 15 cal in[protected]/1800xxxxx..
Also complaint to nodal officer by mail- nodalofficer.[protected]@dishd2h.com
Huge time waste in phone complaints & mail.
Recharge 8 march2019 Rs.250.00 & we have message of the plan expire date 10.04.2019/SBI TXN No-#765937

My customer id is[protected]. My previous rtn number has been discontinued.
We are trying to contact with your customer care number of delhi region but there is no respose from you. I want to change my previous number :[protected] to [protected]. I am not able to choose my pack due to this.
I have no access to your trai feature. Kindly contact us or pick our call and change our rtn number as soon as possible.

My videocon d2h rtn has been discontinued. Thus i need to register with new mobile number. I have d2h customer id and other info. I have been trying to contact your customer service about a month, am experiencing worst customer service from your side. Thats why am writing this. Kindly solve my issue as soon as possible.
My videocon customer id:[protected]

My cust id is[protected]. I am unable to view any channels in my Videocon d2h although balance is available . I am trying to contact customer care but unable to get through the customer care. I have sent mail to customer care also but no response from them. My contact no is [protected]. Pls do the needful

The desired telugu channels stopped showing abruptly since the last 10 days, when i call customer care, i get to hear the same monotonous response that the servers are down and please call after 1 hour.
From the last 10 days, i am hearing the same response.
I tried mailing the customercare email address. There is no response to my query.
Later, i came to know that the channels have to be choosen from the website.
I followed the steps and selected my desired channels to watch. Nobody called till now.
There is no way, i can throw away or get out of this trouble caused by videocon d2h.
I am loosing my money, no channels are seen, and on top it the customer service response is very very disappointing.
If someone from the team is reading my problem, please respond at the earliest.
My customerid is[protected]

The desired telugu channels stopped showing abruptly since the last 10 days, when i call customer care, i get to hear the same monotonous response that the servers are down and please call after 1 hour.
From the last 10 days, i am hearing the same response.
I tried mailing the customercare email address. There is no response to my query.
Later, i came to know that the channels have to be choosen from the website.
I followed the steps and selected my desired channels to watch. Nobody called till now.
There is no way, i can throw away or get out of this trouble caused by videocon d2h.
I am loosing my money, no channels are seen, and on top it the customer service response is very very disappointing.
If someone from the team is reading my problem, please respond at the earliest.
My customerid is[protected].

-srikant

Two days back i have got recharged my customer id no.55120570 at buchpora srinagar j&k state, but the dashboard asks to recharge besides completing other alternative formalities. We have been put to a lot of inconveniences and have got disgusted with your services. This attitude of yours may force us to switch over to other services like tata sky etc.

I am customer of d2h, i have pay monthly recharge but last 10 days not a single channel was shown by d2h. I have call customer care lot of time but this was worst customer service in the world. My money was lost because they not showing a single free channel but after subscription plan was ended they stop the service. Please take legal action on those because of it was very big scam to looted indian consumer.

सर जी मैने 20/3, /2019 को अपना videocone d2h रीचार्ज किया 2 दिन हो गये लेकिन अभी तक सर्विस चालू नही हुई 20तारीख़ से मैने कस्टमर केयर मे 1000 कोल कर लिया लेकिन 1भी बार बात नही हुई मै जितने दिन तक चैनल नही देख पाऊंग लेकिन मेरे अकाऊंट से तो पैसे कटता रहेगा उसकी भरपाई कोन करेगा आप सक्त कदम उठाए जिससे दोबारा इस तरह कंपनी किसी को परेशान ना कर सेक
Id[protected]
मो [protected]

Unable to login to videocon d2h since yesterday for Cust Id :[protected]
Despite putting OTP for so many times it shows a blank black page of d2h.com.
Tried to resolve it through password but i am unable to reset the password.
Thus unable to create my own channels pack as par trai guidelines.
contact customer care guys were not helping at all.
Kindly resolve the issue as the earliest.

Also please subscribe STAR Hindi HD pack for Cust id :[protected].

I have created my own plan and selected Sony pack but it is not available.
I am getting message that Sony is not part of your subscription.

Tried contacting Videocon d2h over phone but cannot contact them. Sent an email but no response from them.

My customer id is[protected]

Please help me to resolve the issue.

Hi,
I am having videocon d2h connection (Customer id:[protected], i am being overcharged.

My monthly charge is rs 589 i recharged rs 599 on 17th mar 2019, total balance was rs 834, and they say 19th apr 2019 it will get over, ideally it should be 42 days (That is 28th apr 2019).
(Basically they are charging rs. 26 instead of 19.63)

I have sent email to [protected]@d2h.com on 17/3, no response.

I have lodged 2 complaints (Complaint no.[protected] and[protected] still in open state which they said will be resolved first in 24 hours, second in 12 hours.

Getting connection to the phone number itself big problem. Once connected it takes more than 10 mins to talk to exec, i have repeat the problem


Please help

Dear sir, please change my registered telephone number as [protected] instead of [protected], and name also mr s s peri to p. Thammiraju raju. Details:- customer id[protected], satellite box no-1011 sr no[protected] and registration (Card) no-[protected]. So please do needful as early as possible because i want to recharge and maintains by the name of my self.

I am extremely unhappy with pathetic service from the Videocon d2h. I am very very angry with vague customer care replies. i am following them from the date of 27th February, 2019 to till date but they are not responding.
I would like to request to you kindly help to get resolve this.
Please please...

This is to bring to your notice that after selecting my own channels as per trai i am not able to view it. I have tried to call the customer service number#[protected] & [protected] many times but hardly gets anyone to help. Yesterday i somehow managed to get a representative and told him the issue that i am not able to view channels like zee tv, sony max, zee salam etc which are there in my package list. I told him getting this error "e16-4 channel is not part of subscription" but actually it's not true. He told me that he has activated the service and within 10 mins i will be able to view the channels, i insisted him that to be on the call for 10 mins till the time my issue get fixed. The representative informed me that i need to hang up from the phone and then only it will work. I believed the representative and i hung up and after 10 mins my issue never resolved and i was fooled by the representative. I tried to call back and not able to connect anyone. It was around 1:41 am 20th march2019. So i think d2h representative are trained to fool and cheat their customers and i think everyone is aware of it about the fact in the company.
I am completely disappointed and unhappy if my issue is not fixed please deactive my service and will shift to another company who can give me better service. It's completely illegal that you guys are taking the money and not giving appropriate service and that too no one is there to help the customer.
I have attached my customer id and the package which i have currently have but not getting all the channels which i supposed to get