Videocon Industries Complaints & Reviews

Hello,

I did a transaction of rs.3720/- which is a recharge to my videocon d2h on 28 dec 2018 (Done by mistake)

So, i called in the d2h helpline and requested them for a refund for which i was requested to recharge again for a min of rs.300/- so that the previous transaction can be refunded. Again i did a recharge of rs.500/-

I was informed that on 02nd jan 2019 videocon d2h has initiated a refund back to the original payment method which is my scb cc ending with 4652

Below are the details:

Transaction was done via paytm using my scb cc
Paytm order id orderno. [protected]
Operator reference number [protected]
Recharge of videocon d2h dth account[protected]
Date 28 dec 2018
Time 09:41 am
Amount rs.3720/-

I was provided with the reference number for the credit by the merchant as :[protected]
Credit initiated date by the merchant 02 jan 2019
Credit initiated to : original payment which is scb cc ending with 4652

I would request you to check this as i have not received the credit yet by verifying this with the merchant and get back to me asap

According new trai rule/guide line
Sir, i have dth viedocon connection id number is[protected], i call[protected] to provide new plan zee family pack @ rupees 39/- and discovery sd channel @ rupees 8 but not avilable til today.

Kindly take necessary action action against dth videocon's repnseble worker and officer, controller,

Thanking you
From;chandra bhan singh
Mobile no: [protected]

Sir, I am a customer of vediocon d2h. My customer ID no.[protected] . My name is jaipal saini and my address is, , VPO- Guriani, District- Rewari, Pin- 123301 . At the time of installation of connection I have the Receit Paper to the above name and address, but my name shown dinesh kumar in my account & address show bhiwani distt. I complaint many time to correct the name and address but he did not take care. please update my detail.

I was buy 55inch LCD TV with 5 years warranty not working even it's in warrenty it's almost 2 years and I was complain before 7 month still the problem was not solve they told the parts was not available sometimes complain was cancel sometimes they will replace the TV but still nothing action taken by Videocon it's too much bad experience with vediocon company it's a fraud we have to go in consumer court with fraud and the costumers harressment case even I have all recording with customer care from the 7 month

Santosh Pradhan
[protected]

Hi,
Despite D2H login website resets my password, when I enter the new password in the system, the website login does nothing and returns to the login page.
I have been denied from logging in to the D2H website.

Even if I write to their customer care, instead of fixing the real issue, they just send me a new password that again does not work.

Disappointing experience. On top of that this is the...

I am unable to log into my Videocon d2h account[protected] with my regular password as well as OTP with my RTN.
As per TRAI’s new rules for DTH, cable TV operators, I am trying to change my existing package to channel selection package from last 1 week but unable to do so because of d2h login issues and poor response from their customer care. It seems Videocon d2h has intentionally blocked the customers logins.
When we call to customer care on videocon d2h for channel selection package, they are not replying with proper answers. Most of the times their customer care number is not connecting. Please resolve this on a top priority
This is more than a week now but still the problem has not resolved.

Thanks & Regards
Dr. Pushkar Gawande

Hi, my customer id is[protected] and am enrolled for d2h service from videocon d2h. As per new trai ruling, the mandatory base pack of 100 channels [price=rs.130 exc tax] can contain 25 mandatory dd channels + 75 other channels [fta or paid channels]. While subscribing to paid channels, i had removed some of the fta channels which were not necessary so that my overall channel list falls within 100 channels, however the customer care does not do this and charges additional ncf for paid channels. Can you please register my complaint.

This is phani from hyd. I have purchased a videocon 50’’ tv in jun 2017 with 1+2 years extended warranty. From aug 2018 the tv led screen is showing blank. Raised complaint (Videocon 50 inches hyd[protected]) and the issue is not resolved. The service center people saying no parts available. I have asked for replacement. Its not replaced yet. Pls help me

Hi, dushyanthan. B, i taken the connection from videocon d2h and without my request they have been activation usb recording facility and detected rs 1 per day to till day before yesterday. When i cross verified the same with customer care said that it was activated by back end team and money will not be refunded. Nearly they detected rs 750. I was cheated by videocon without my request how come they will enable usb recording service. Please help me to raise this concern and resolve this issue/

Thanks
Dushyanthan
[protected]

I am an existing d2h customer. I have an hd-2222 rf set top box. I want to upgrade to the newer hd-6666 rf model, but i don't see any option on the
Website. I've been contacting your customer care via email but every time i get a canned response saying that i already have an hd 6666 rf model and the issue gets closed. This has happened 4-5 times already.

I want an option to swap/buy/upgrade to the newer model and its...

Hi,
I bought a videocon washing machine 18months ago, which got problem with mother board now. I have given complaint to the customer care couple of times with complaint number: vij[protected], and these customer service agents had given the local service executive numbers which are not working and tried with 3 to 4 times with customer service and each and everytime they are giving different numbers finally got connected with one of the local service agent from videocon, they said they dont have account to login a service number, all the local service agents accounts closed by videocon, so i got to contact customer service team, again contacted to customer service they are not responding properly. So finally i dont have any option either i got to repair from outside by paying the amount of 7k to get the spare parts. Even the local service engineers are saying those spare parts may not be providing by videocon because they have stopped production. But my washing machine is in warranty.
So what has to be done now. Any suggestion

Thanks,
Balu

Jay hind, (Please ignore my bad english)

Zee entertainment's zee family pack was rs 45, which has reduced it to rs 39 and reduced its own channels, such that the rate of zee cinema decreased from 19 to 15 rupees and the picture rate reduced to 10 to 6 rupees. Has gone. But videocon d2h is charging the same old prices. I have also complained to them. But they are changing the subject and are not giving the correct answer.

I had been facing problem with videocon d2h, every 3 month or 4 month, the set up box and others keep on producing problem. If i wanna to complaint and to rectify, there being charging 200 and more for replacement or service, Don't know what i need to do with service. I had been using Videocon past 10 years+.

D2 h number: 86885791

Customer i'd :[protected]

Mobile:[protected]

Note:- i attached a pic which is my d2h account which is having a issue maxi topup add-on please remove it

I asked customer care people to remove the add-on maxi topup in my account they said they can't find any add-on in my account but the add-on is existing in my account which is in others section category

This is not the 1st time i'm complaining about this issue they are misleading the customers with this studip addons

This is the 3rd time i'm complaining about the add-on issue but there is no response from them people.

Please remove that add-on maxi-topup in my account
As soon as possible.

Thank you

Dear Customer Support team,

I have purchased a Videocon LED tv on 01.08.2016. In the month of Oct 2018, the display of my tv was got not working. My tv was under warranty period. I have made complaint vide Complaint Regn. No. PAT[protected] in the name of my wife RASHMI. A technician visited and confirm non-working of display. He said that it will take a fortnight to change the display of the tv but till date my tv is yet to be repaired by the service centre.

This is your customer service. Please respond my mail if you have any reply.

Prawin Kumar Karn
Patna

My complaint is with Videocon D2h for charging more money than what Trai has mentioned in their plan.

As per TRAI new rules, all cable operator will let customer decide their channels, but Videocon is charging money for free channels and the bouqet of some channels does not include all the channels mentioned. TRAI launched their on channel selector so customer can create packs as per their wish. but when you make your plan on D2H website www.d2h.com, they are not charging or providing channels as per TRAI regulation.
please look into this issue and help resolve.

I have purchased videocon 40" led tv from sai electronics ulhasnagar-421004 on 14th december, 2016 under 5 year extended warranty.
On 15th july, 2018 tv shows no clear picture and no clear sound, hence i called service call centre but service engineer not visited my place to see problems in tv.

Now it is around 6 months still i have not received panel and tv is not working.

Request you to consider this matter and arrange the required part at the earliest or make an alternative like another tv.

Thanks

Pravin sonawane
[protected]

Please change my mobile number old number [protected] new number [protected] customer name maqsood customer I'd no is[protected] please change as soon as possible and please deactivate the music channels 3208, 3202, 2157, 2156 please please deactivate these channels it is my mistake activated the music channels thank you

Videocon dth settop box not processing up to 100% and hang to go beyond 55%. No resolution from vidocon after complaining many times but no response. I want to return this useless set top box n want refund of my money.i have complaint to Videocon but no solution.i don't want this type of product n want to return the company. Pls resolve the problem n refund me

I had an issue with the display and motherboard and was transferred to your authorized dealer vee gee. I has been more than 6 month there is no response from the dealer

Bill no:1264 (Dealer)
Coc no: [protected]
Model no: vne40f21a
Date processed:[protected]

Please do the needful as it take more than 6 months and now it is under warranty. We are hlpless due to their irrespective service.

Padmakumar
Ph no: [protected]