Videocon Industries Complaints & Reviews

Address: 560078

Website: Videocond2h

Videocon Industries — c14 :smart card not paired with box

I am using videocon from last one year. There is an issue of message coming on tv again and again shown in subject. On calling customer care they are asking for visiting charges of rupees 200. It seems like they are trying to fool customers by asking so much of visiting charge, as this was not informed earlier that you will have to pay visiting charges.

Videocon Industries customer support has been notified about the posted complaint.

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Address: 400095

Website: Videocon Refrigerator Product..

Hii,

My Self Ibrahim Advani. I had purchase a videocon Refrigerator before 1.5 year but now i am getting continuous problem in my refrigerator related to Compressor . I had complaint many times in Toll free number of Videocon but there is no response and Executive are routly behaving like a animals.

Request you to please resolve my Refrigerator Compressor problem as Asap as Compressor is Still in Warranty.

My Compressor Serial Number is [protected]

Regards,
Ibrahim ADvani
Mob:[protected]/[protected]

Videocon Industries customer support has been notified about the posted complaint.

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Sir
I have recharged wrong account on 17 dec 2018 through Paytm.
The wrong number recharged is
1 subscriber id :50713369
2 Order id :[protected]
3 Mobile number : [protected]

The number I have to recharge is
1 Customer id :[protected]
2 Account no. : 14124616
3 Mobile number : [protected]
4 Name : HAIZAR TEZABWALA

Kindly return the amount or transfer recharge on my account (cid:[protected]
Recharge detail is attached
Thanks.

+2 photos

Dec 22, 2018

Complaint marked as Resolved

Company added amount in my account. They informed me by email.

Videocon Industries customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110078

Website: Videocon

I group captain mm upadhyaya purchased this fridge on 25 may 2014. It's cooling stopped in jul 2018. I reported to company. Mechanic from sri balaji service center changed the compressor and freezer. However i was charged rs 8650. Fridge worked only for 5 months and again cooling stopped. Mechanic this time put external condensation coil and again changed compressor. I was charged rs 3000. Again cooling stopped. I am really worked up and harassed. Please resolve my problem.

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Address: Satara, Maharashtra, 415211

Website: [email protected]

Dear sir/madam,

My brother is a current subscriber of video con d2h. His customer id is[protected]. The subscription is registered under the name of manoj kumar chavan. He is no longer in our contact. I successfully however changed the registered phone number from my account by logging into it, but i am not able to change the name. So i request you to change the name to sandip gurav, which is my brother name as he is using and paying for this customer id. I am mentioning it below again.

Customer id:[protected]

Current registered name: sandip gurav

Correct name: manoj kumar chavan

As i am not a resident of india currently and my father is not comfortable to computer use, please call him on the registered phone number if needed.

Thanking you.
Sandip gurav

Jan 22, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Videocon Industries Customer Care's response Dear Sandip,

Thank you for writing to d2h. We regret the inconvenience caused.

We wish to inform you that your request regarding name correction has been updated in our record.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our website https://www.d2h.com.

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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Address: Ghaziabad, Uttar Pradesh, 201011

Website: videoconworld.com

I bought i television in 24/10/2016 through electronic paradise laxmi nagar. But last 2 month my television display is not working properly and last month display gone. I submit a complaint in videocon customer service centre. A person came to service my television. He said display is gone and its display not available in our center so. Replacement of television is compulsory. I called the customer care center again and it gave me a branch manager number. I called today but he pick my call and not saying anything from other side... I am frustrated with this tv plz replace my television immediately or refund my whole money...

Videocon Industries customer support has been notified about the posted complaint.

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V

Varaprasad Rao

from Vijayawada, Andhra Pradesh

Dec 16, 2018

In our videocon d2h account, name was erroneously noted as Rahul. V instead of Rahul. B. So please correct the title letter as 'B' and remove 'V' to

Rahul. B
D2h Customer Id: 46102909

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Z

Zabiulla Zabi

from Bengaluru, Karnataka

Dec 17, 2018

Dear Sir/Madam,
Please be informed that I have made a wrong recharge for Rs.300/- to the D2h for the following VC id which is deactivated/not in use ([protected]). Actual ID which is in use is [protected]. Kindly refund the amount to the following bank account and do the needful.

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Address: Palwal, Haryana, 121102

Sir,
My video con tv 32" vru32hhzfg is at your service center since[protected] to till date. Your service center and customer care is not serious my product. Pls replace my product fast soon. I am very angry your service. Already send complaint letter your company address. I will go to consumer court.

All details below :
Reference no-gur[protected] response code - r31699
Consumer complaint no. 939460
Name :devender
Mob. [protected]
Address - rajiv nagar palwal
State - haryana
Pin code-121102
=

Videocon Industries customer support has been notified about the posted complaint.

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S

Sree Naveen

from Hyderabad, Telangana

Dec 18, 2018

Where I don't know how to operate this
Please send me any manual how to Operate this videocon washing machine FA71.
Thank you.

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Address: Chittoor, Andhra Pradesh, 517501

I'd[protected]
[protected]

I'm having extra add-on in my account named maxi-topup and they charging amount for this add-on i asked customer care people about they are saying stories like you don't have any such kind of packs but here i have that maxi-topup pack and they are charging amount for that. This is not the good way, please take on immediate action on them and remove my add-on as soon as possible

And i will attach the pic of my account there you can see the maxi-topup add-on.

+1 photos

Jan 17, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Videocon Industries Customer Care's response Hi,

Thank you for writing to d2h. We regret the inconvenience caused. We wish to inform you that “Maxi Top-up” has been deactivated from your d2h account with effect from Dec 15, 2018.

To allow timely update, please switch off your Set-Top-Box from the main power supply and after switching on, please tune into Channel 100 for 15 minutes.

Please note that current account balance of your d2h account is Rs. 632.30/- and next recharge due date is 14/03/2019. Please be informed that any changes in base package or channel/add-on pack will affect the due date.

You may also follow the mentioned link to know your current Balance and Validity: https://www.d2h.com/check-your-balance.php

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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I am swapnil shirbhate, my wife [rachana shirbhate] has done recharge on customer id:[protected] which is shown on my tv screen but my original customer id is[protected]. She has done recharge by net banking.

Also,

My setup box is showing worng customer id... Due to which all this issue happened. Kindly resolve this issue and refund to correct customer id.

Details:

My d2h id:[protected]

Recharge done on 5 dec 2018 at 9:20 am

Bank name: - state bank of india

Amount paid : 350 /-

Third party transaction: - google pay

+1 photos

Jan 18, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Videocon Industries Customer Care's response Hi Swapnil,

Thank you for writing to d2h. We regret the inconvenience caused.

We request you to write us back with the below-mentioned details to help you further in this regard.
· Bank name
· Last 4 Digits of the Credit/Debit Card number or Bank Account Number
· Transaction / Reference ID
· Date and Time of Recharge
· Amount of recharge
· Website/Wallet Name
· Wrong Customer ID & Correct customer ID
· Screenshot of the successful transaction

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

Feb 04, 2019

Updated by Swapnil Shirbhate new How it is mark as resolved, it is not resolved yet!!! No response is provided by Videocon D2H...

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S

Swapnil Shirbhate new

from Nagpur, Maharashtra

Dec 18, 2018

Team,

I have Send the mail many times to [protected]@d2h.com many times. Every times, one response mail received and bounce mail also received.
Customer Care persons keep saying issue will be resolved in one day but no progress. and inform to drop a mail again to [protected]@d2h.com.

Till now I drop total 4 mails to [protected]@d2h.com, yet problem is not resolved!!! Same below mail I dropped just now

Hi Team,

I am Swapnil Shirbhate,
My Wife has done recharge on customer id:[protected] which is shown on my TV screen but my original customer id is[protected]. She has done recharge by Google pay App.

Details:

My D2H Id:[protected]
· Bank name: State bank of India
· Last 4 Digits of the Credit/Debit Card number or Bank Account Number : [protected]
Account holder Name:-Mrs. Rachana Shirbhate
· Transaction / Reference ID :-
- Google Transaction ID: CICAgKCi-tukdQ
- Operator Transaction ID: [protected]
- UPI Transaction ID:[protected]
· Date and Time of Recharge: 5 Dec 2018 at 9:20 AM
· Amount of recharge: 351 /-
- Third party Transaction: - Google pay
· Website/Wallet Name: Google Pay
· Wrong Customer ID:[protected]
- Correct customer ID:[protected]
· Screenshot of the successful transaction – Attached.

Mail is sand customer care email ID now 3 times and since 5-Dec continuously in touch with customer care but every time giving answers as issue will be resolve in 1 day but till now it is not resolved. Worse Experience!!!

I am attaching a transaction details with this mail. Please do the needful regarding this.

videocon d2h d2h recharge to wrong customer id. - Comment #3302176 - Image #0

Reply

Swapnil Shirbhate new's [Complaint's author] reply, Dec 28, 2018

Still now no update / progress on my Complaint !!!

S

Swapnil Shirbhate new

from Nagpur, Maharashtra

Feb 4, 2019

Worst experience with D2H service, still no response

Reply

Swapnil Shirbhate new's [Complaint's author] reply, Feb 4, 2019

How itis mark as resolved, with out solving the problem

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Address: Gorakhpur, Uttar Pradesh, 273005

My name is aditya. i have a videocon washing machine and it's dryer is not working. I complained about it on 29/11/18 on it customer care number[protected]. a mechanic came and said it's motor is dead and it needs to be replaced. he told that i will have to pay service charges and motor will be replaced free of cost. he also said that it will take 5-7 days for motor to arrive in stock. till now motor has not arrived and due to cold season i am facing much problems. kindly look into the matter. my complaint no is luc[protected]. my phone no is [protected].

Oct 2, 2019

Complaint marked as Resolved

they called me but till then i got it repaired from outside mechanic.

Videocon Industries customer support has been notified about the posted complaint.

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P

Paritosh Singha

from Baharampur, West Bengal

Dec 13, 2018

I Have Purchase a D2H connection From Utpal Basak .I would Like to Transfer Name & Mobail no. My name is Paritosh Singha.uttardinajpur.pin no 733207.Cos.ID no 80356570. Mobail no [protected].Box no 519258.Card no, [protected].

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Address: Chennai, Tamil Nadu, 600074

Website: www.d2h.com

I have raised a complaint to resolve the signal issue for my videocon dth. Before the service engineer come here. The issue has been resolved. So, i informed the same engineer to cancel the service. But the service amount was deducted from my videocon account without any further notification.
I have raised the same as a complaint via customer care[protected]. But they are asking me to wait for more than an hour from 9th dec 2018 to till date. Without any proper communication, the people are disconnecting the call and speaking unwanted words during the call. I was completely dissatisfied and planned to move away from videocon and till now the amount wasn't resolved. If still, you don't interested to repay the amount thanks in advance.

Customer id:[protected]
Complaint id:[protected]

Regards,
Vigneshwaran v
+91 [protected], [protected]

Jan 16, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2h.We regret the inconvenience caused

We would like to inform you that we have forwarded your case to the concerned team regarding deduction of visit charges and please be assured same will be resolved on top priority

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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Address: Thane, Maharashtra, 400608

Hi

We have registered complaint for videocon 4k 43 inch tv panel issue to videocon almost 4 months back. After so many follow ups, from mulund west service center person asked us to bring tv at mulund office as new panel is available.

As he asked us to reach with tv on our own cost as he don't have person, we reached at office with tv after two days person is asking us to take broken panel tv instead of new panel changed. When we told him we don't want this broken tv as our tv is in new condition except panel issue. He said there is no guarantee of replacement of panel in future also.

Please help to get resolved this complaint.

Thanks

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Address: New Delhi, Delhi

Website: Videocon

Sir/ ma'am
My complaint number is DEL[protected], from name of Rishabh. I have registered this complain on[protected], and today is[protected], almost 1 month has gone, but issue is not solve .In every 2 days I call customer care for my telivision of Videocon 32 inch parts which is in pending from last one month but they have only one answer that they don't know, I have also talk to my area manager mr Sudhir, he also not have answer for this issue. Very politely now I am saying that now one month is gone, and it is enough. Your company has too much late service and your area manager don't know that when will be my parts of telivision will get ..
Kindly I request you to solve my issue, as soon as possible, because I got tired by calling in customer care every day, and to listen same . Please solve this problem of my telivision...
Your faithfully
Rishabh Mishra
Registered complaint number- [protected]...
Mail id - [protected]@gmail.com, [protected]@gmail.com...

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Address: Mumbai City, Maharashtra, 400014

Pcb of our double door was burnt. Cooling centre service team (Byculla) tried to resolve it but still it's not working. They say there is some other issue but they r not able to resolve.. Do u have any professional technician who can resolve the issue. Pcb is placed on the top of the fridge. Videocon has no after sales service on their own.. They outsource it but those r not well educated in their field.. Nobody from "cooling centre" could resolve the issue from last month.. I want aolution to it. Can anyone help to resolve.. Andheri incharge mr yogesh also said that they can't find replacement and we are facing lots of problems
Pls call at
[protected]

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Address: Chennai, Tamil Nadu, 600085

I made mail complaint on 24th nov 2018 for d2h service which is not working due to technical problem. Still problem persists and not been rectified. Twice engineer came but of no use. My several complaints n calls to toll free number, went in vain. Can any responsible person is there in this company who can attend to my complaints?

I called several times to toll free number but not attended by supervisor and all the time call used to get disconnected. But no one was bothered to call back not resolve my issue.

Jan 16, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2H.

We regret the inconvenience caused to you.

We would like to inform you that we have forwarded your case to concern team. Please be assured that your complaint will be resolved shortly.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/.

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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PRASHANTH VARLA

from Kurnool, Andhra Pradesh

Dec 11, 2018

I want to change my mobile number registered with Videocon D2H. The dealer registered the product with his number, now I want to change that number. So please kindly accept my request and change add the mobile number [protected] to customer ID :47191066

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Address: New Delhi, Delhi, 11032

Website: Consumer complaints.in

My washing machine suddenly stop on 12th of n9v 2018.
In bertween washing before i complaning your mechanic came and said upper was broked for company side.
You need to purchase new one
And he take 2000 rs in advance on same date.
But we didn't get any response for your mechanic or company side.
Please do action or are problem
Asap
Mechanic name :- jaspreet singh
Regards
Abhishek
[protected]

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Address: 440030

Website: www.consumercomplaints.in/new_complaint

We have purchased videocon led m no:vmd55fh0zfa from you tru m/s. Taori marketing 49, yashwant statium, dhantoli, nagpur on 16/06/2017 vide bill no:2886, dated 16/06/2017. It is under warranty for three years. The tv suddenly stopped working sinc june-2018 and complaint was launched with you on 28/08/2018. Engineer deputed by you on 29/08/2018 vide nag[protected] confirmed that the plate has gone and advised entire tv to be replaced. We confirmed our consent. Thereafter, we ware following up with your nagpur office. After a large effort mr. Madavi of nagpur office confirmed over telephone that "55 inch tv is not available. You will be replaced by 50 inch tv against the payment of rs.5100/-". Here too we confirmed. Sir it is now over and above three months. Nothing has been done so far. Niether we were updated about the status of our claim. Niether they are responding the calls. Their mobile are found switched off if not they are not responding the call. Sir i most humble request you to look into the matter on priority basis. It is over and above three months. Without service no insustry/company can survive these days. Please do needful and confirm over [protected]

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Address: East Singhbhum, Jharkhand, 831001

Respected sir/mam my self salman ansari has purchased your tv in 2017 and now the black shades are coming in my led the support team is also denying for service as i have 3year warranty of my led tv 55inch i m from jamshedpur jharkhand
Please solve my problem as i m facing lots of trouble it is very bad experience from videocon industries

Salman ansari

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Hi my customer id is 70002074,

I paid 200 eng charge +450 setup box charge 2 month ago. Now same issue customer support allow me to engineer visit again i have to pay 200 fix. Why e16-4 error comes by you.. Why your promotional channels are working. You have to resolve by you. Seriously i frustrated for videocon t2h. Worst product worst staff...

Jan 19, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Dec 06, 2018

Updated by meerababy i also mail to nodalofficer.[protected]@dishd2h.com,
[protected]@dishd2h.com,
[protected]@trai.gov.in

Hello,

every 2 or 3 month this will showing issue. every time i need 200 for engineers (so called) visit + divice cost also.

as i think you make profit by doing this by own. You or your team doing this by internal system for making money.

MY Videocon ID : 70002074

but no one contacted me...

i think i need to move now... after taking 6 year of services..

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2H. We regret the inconvenience caused to you.

We have sent a technical command from our end in your Set-Top Box to refresh your d2h account same will take effect within 15 minutes. Please check your TV/LCD now and in case of any error, please call at our customer care numbers mentioned below along with the channel name and error message which you are getting on your d2h product to arrange resolution on priority.

Alternatively, you can follow the mentioned link to refresh your account yourself: http://videocond2h.com/refresh-account.php

Further that currently your product is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of the visit. We request you to please click on the link given below for more details regarding service charges: -
https://videocond2h.com/pdf/Service%20Charges.pdf
We request you to please write back with your consent for us to arrange the engineer visit on top priority.
If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/.

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.

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Address: 700079

My customer ID is[protected]. I activated two HD channels on[protected] but facing problem in one of the channel. Audio is not available from one of the channel. I called up the customer care but they are not resolving the problem. Rest of the channels are working fine, only facing problem with Star Jalsha HD channel. Its a purely transmission problem from their end and the company is saying I have to pay Rs.200 + taxes to resolve the problem.
Videocon d2h is fooling the consumers. We are paying for the channels and not even receiving the service on top of that they charge us to resolve the problem.
It's absolutely not acceptable.

Videocon Industries customer support has been notified about the posted complaint.

Videocon Industries Complaints & Reviews

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Videocon Industries reviews & complaints page 89

c14:smart card not paired with box

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I am complaint about videocon product and service related..

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recharge on wrong account

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faulty videocon fridge vcp 325

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change the name of videocon customer

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regarding replacement of my television 40 inch

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videocon tv replace

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they are not removing my add-on and saying you add-on not exists and charging extra money

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videocon d2h d2h recharge to wrong customer id.

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service issue

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recharge amount deducted without any service

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videocon led panel issue

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pending parts

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refrigerator pcb issue

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d2h worst service ever inspite of making payment of rs. 5056.00 for annual hd service

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I m complaining about company poor service

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replacement of videocon led tv

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blackshade in my led 55 inch

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d2h stopped every second month

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transmission problem. audio not available

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