[Resolved] Videocon Industries — d2h unresponsive and hopeless vendor

Pushkraj Mangutkar

from Bhusawal, Maharashtra

Address:

Pune, Maharashtra

I have raised a compliant against subscription of hd channels and after calling them for nearly 30 times i do not get a response nor any solution. I have emailed them providing necessary information and i do not get s response from them over an email as well.

These people do not care about customers and their issues.

When asked to escalate they don't do so... The senior agent also does not what the solution is.

Please do not opt for videcon d2h vendor at all.
They are just cheating and do not help

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Dinesh Sutar

from Dhule, Maharashtra

Customer support give me wrong chanell number so plz stop this chanell.i call customer care give me wrong suggestion. This chanell start of customer care give mi number .but he told me this is star sport 1 hd hindi channel. It is English chanell so plz stop this chanell

Dinesh Sutar's reply, Feb 25, 2019

Stop the chanell number 923. Costumer care give me wrong chanell number. This is customer cares fault. Plz stop this chanell

Dinesh Sutar's reply, Feb 25, 2019

Stop the chanell number 923. Costumer care give me wrong chanell number. This is customer cares fault. Plz stop this chanell

d2h Customer Care's response, Mar 7, 2019

Dear Dinesh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

thadkargan

from Pune, Maharashtra

I want to change my old registered mobile number to new number. Ihave lost my old number. so please i am requesting you to change my registeredmobile number immediately.my custor id is 70180405

d2h Customer Care's response, Mar 7, 2019

Dear Customer(thadkargan),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Mar 9, 2019

Dear Customer (thadkargan),

We would like to inform you that we tried to contact on RTN ( 9049855297 / 9923419590 ) but you are not contactable. As per your concern related to RTN change kindly share the number which you want to add.

Regards,
Team d2h

Ankitkunjam

from Indore, Madhya Pradesh

Costumer id[protected] registered mobil number change

Ankitkunjam's reply, Feb 24, 2019

Ye wala nmbar registered kro 6266076074

d2h Customer Care's response, Mar 7, 2019

Dear Ankit,

We would like to inform you that your RTN is already updated in your account.

Regards,
Team d2h

ritzprateek

from Jodhpur, Rajasthan

I am trying to contact d2h via call, website, app but still it always busy or technical error regarding my package.so dissapointed from d2h service.
My reg. Number- [protected]
Customer id[protected]

d2h Customer Care's response, Mar 7, 2019

Dear Prateek,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Zaidshafi

from Bandipura, Jammu and Kashmir

I want change my rtn no of customer id 94617308 to my new no [protected].please make it done as soon as possible

d2h Customer Care's response, Mar 14, 2019

Dear Zaid,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Mar 16, 2019

Dear Zaid,

Kindly share the new RTN which you want to update on [email protected] with your current RTN or customer ID as we are unable to trace number on this website.

Regards,
Team d2h

Spathrudkar

from Ambad, Maharashtra

Selected the pack after tri guide line but can't see the selected channels . Try to find way from customer care but got foolish answers. If any one read my complaint please shut down Videocon d2h service. Very disappointed

d2h Customer Care's response, Mar 8, 2019

Dear Customer (Spathrudkar),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Avneet Gujral

from Jind, Haryana

I want to change my RTN. Because I donot remember my RTN.
My Customer ID : 63554437

d2h Customer Care's response, Mar 14, 2019

Dear Avneet,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Mar 16, 2019

Dear Avneet,

Kindly share the RTN which you want to update in you d2h account at [email protected] with your customer ID. Further, we would like to inform you that the RTN which is already updated is 7206127501.

Regards,
Team d2h

Keshavamurthy Mahadevaiah

from Bengaluru, Karnataka

CUSTOMER ID[protected]
From
Boriya k
to customercare
I have 2 mirror vediocon connections both connection kannada pack is been deactivated for no reason at all.

I have made about 50 calls in 15 days but every time they promise that the problem is escalated to the backend team and they are working.

Please take action
Regards
Boriya k

d2h Customer Care's response, Mar 14, 2019

Dear Keshavamurthy,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Kanagaraj Kanagaraj

from Bengaluru, Karnataka

The stay on only home screen it cannot load still same position

d2h Customer Care's response, Mar 8, 2019

Dear Kanagaraj,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

SWAG7 OP

from Mumbai, Maharashtra

I lost my old RTN, that Sim card is locked, my Costumer ID is[protected]. I want to change because as per TRAI I want to create a new pack.Can't activate More Channels as per TRAI are getting blocked we tried calling Costumer care they said we can't do that.

d2h Customer Care's response, Mar 8, 2019

Dear Customer (SWAG7 OP),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

Tushar Mazire

Please change my RTN
My Old RTN [protected]
New RTN [protected]

d2h Customer Care's response, Mar 14, 2019

Dear Tushar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

sridhara sri

My old mobile no is lost. Plz change my registered mobile number in my d2h consumer id.
Old no [protected]
New no [protected]

Thanks.

d2h Customer Care's response, Mar 8, 2019

Dear Sridhara,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

sridhara sri's reply, Mar 21, 2019

I lost my old RTN, that Sim card is locked, my Costumer ID is 159717998. I want to change because as per TRAI I want to create a new pack.Can't activate More Channels as per TRAI are getting blocked we tried calling Costumer care they said we can't do that. Please change my mobile number.
Old Number 9986610657
New number 8088037368

d2h Customer Care

from Delhi, Delhi

Dear Pushkraj,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h